Investor Presentaiton
and concerns, in the social projects we implement
and in social monitoring in the areas where we are
present.
We monitor our social context and actively identify
potential social initiatives using a participatory
approach to ensure we create positive impact. We
currently have two ongoing social programs: one
is a long-standing road maintenance program that
directly benefits the local community. The second
program, called Pomar, was launched in 2022 to
expand the assortment of produce grown by smal-
Iholders in the area where we operate.
This program began as a pilot initiative in two
smallholder settlements, providing irrigation kits,
700 certified Persian lime saplings, and technical
assistance in partnership with the National Rural
Learning Service (SENAR). SENAR will provide
comprehensive technical support to smallholders,
including advice on fruit cultivation techniques,
sales, and marketing to capture the high demand
for Persian lime in the local market. The first harvest
is expected to start in two years, and we plan to
expand the program to include other fruit trees in
the near future. GRI 203-1
Communication Channel
Recognizing our role as an agent of regional develo-
pment, and the need to address concerns from the
communities where we operate, Eldorado provides
communication channels where stakeholders can
address a wide range of matters, including business
matters, community issues and complaints regar-
ding impacts on community life.
We actively engage with key stakeholders in the
Três Lagoas area and act as facilitators on different
matters. Messages are received via the email
address: [email protected].
The Ethics Hotline receives complaints and requests
from the community and other stakeholders and
provides responses and referrals. Eldorado also has a
Socio-Environmental Relationship and Engagement
Program (RES) through which actively communicate
with residents, neighbors, and communities directly
affected by our operations. This program is focused
on the following potential impacts from our farms:
dust emissions, pesticide contamination, accidents
involving pulpwood haulage vehicles, and noise
emissions. In our mill operation, the program is
focused on odors, noise, and effluents. GRI 2-29
Stakeholders can report odors using the Odor
Perception Network (OPN), available via a specific
phone number available to all parties directly
impacted. A response is given within 4 hours from
the time the complaint was made.
Eldorado Brasil places great importance on rela-
tionship building with stakeholders, communities,
government agencies, institutions, forestry partners,
customers, and society at large. Our approach to
relationship building includes meetings, email
communications, letters, a help desk, and a monthly
program of community visits. In 2022 we organized
a total of 140 meetings, all of which were docu-
mented in minutes, and the sustainability depart-
ment received 90 reports (including complaints,
compliments, and requests) through direct enga-
gement with these stakeholders. We responded to
100% of these reports.
Eldorado is currently conducting assessments to
identify traditional and local communities in the
area where we operate. In 2022, no indigenous,
quilombola or other similar communities were iden-
tified. SASB RR-FM-210a.2
In 2022 we launched another program for
smallholders, called Café do Campo ("Country
Buffet"). Participating smallholders supply a
buffet consisting of produce grown on their
own properties for events organized at Eldo-
rado, including an assortment of fruits, juices,
jams, breads, cakes, cheeses, yogurts, etc. We
plan to extend this program to additional
events throughout the year.
We aim to contribute to
local development and
positively impact the
lives of the communities
we engage with
Eldorado Brasil
82
Foreword
Sustainability Report 2022
The Eldorado
Way
Corporate
Governance
Planet
Stewardship
People
GRI Content
Index
83View entire presentation