Investor Presentaiton

BBVA Creating Opportunities 1Q21 Results Offering new developments that improve the experience of our customers and facilitate their transactions through mobile channels PAYMENTS WITH BBVA POINTS OR MONTHS WITHOUT INTEREST Change the payment method for purchases that you already have in the app were carried out, using BBVA points or financing with months without interests. +200 k CUSTOMERS IN 3M21 • DIGITAL APPOINTMENT Save waiting time in the branch, creating a differential experience with our customers. +72 k IN 3M21 • DIGITAL AND ADDITIONAL CREDIT CARDS Add additional cards (from the family or from other accounts) to the card management view in the app, to know the balances and / or turn the cards on and off. 9

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