SGBJ - The Acquisition
Digital Transformation – To Drive Sustainable Growth
Improved Self-Service Capabilities
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The launch of Capital Bank's mobile
banking application resulted in high
number of eligible clientele utilising the
service of which almost 100% digital
adoption was achieved on Corporate and
SME clients; with nearly 60% performing
their daily transactions via the application.
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Customer Centricity & Experience
O Centralised customer communication over
the mobile application to ensure updated,
important and relevant information is being
commuted across all channels in real time.
Engaged Capital Bank's customers into
digital gamification within the application.
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Enhanced Efficiency & Productivity
Capital Bank has introduced more than
17 new digital services during the year,
and is using multiple payment methods
(locally and internationally) enhancing
efficiency and productivity to both the
client and the Bank.
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Ecosystem and Partnerships
a
In 2022 Capital Bank introduced
seamless integration with Capital
Investments to easily link customers' bank
their
accounts at Capital Bank to
investment portfolios at Capital
Investments within the application.
The application has also been integrated
with Jordan Government's digital service
'SANAD' linking them to over
services provided by the Government.
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Innovation in Payments
Capital Bank's Point of Sale devices are
distributed amongst a high number of
merchants, resulting in a significant
growth
and
usage
transactions.
in
card
NFC
Contactless NFC payments have been
introduced to Android users using any of
Capital Bank's cards to be used on any
payment point device that accepts NFC.
Increased Digital Adoption
Capital Bank has witnessed a positive
experience evident by the sustainable
growth in daily digital banking
transactions and the increasing number
of customer logins.View entire presentation