Investor Presentaiton

||| Social management Clients Digital transformation and open innovation conexão viveo As a market leader, Viveo plays a key role in building the future of healthcare in Brazil. Innovation is our strategic priori- ty and since 2019 we have a digital trans- formation sector that promotes excellence in care for our customers, partners, and employees. unindo elos para cuidar de cada vida In 2021, aiming to scale the benefits of our actions, we gave a new name to this front: Viveo Connection - connecting links to provide care for every single life. The initiative has three main focuses: Organizational agility: Agile cells that ensure a quick response to new market demands; Digital solutions: New tools that simplify the health market and strengthen ESG initiatives; and Open innovation: Looking outwards collaboratively, creating relationships for the exchange of ideas, knowledge, and tech- nologies. The digital solution has simplified the day-to-day of our clients. The first launch of the Viveo Connection was Mel Viveo's vir- tual assistant and its platform that integrates the Company's customer care services. With the new channel, the NPS indicator went from 65 points to 75 points in the first and second quarters and closed the year at 80 points. Also worth mentioning: Automation of more than 10 thousand calls via telephone and emails received per month; Decreased customer service time from four days to 30 seconds; Creation of the Quotation Portal, making the quotation process for customers more agile, with a decrease of 80% in response time and an increase of 17% in the number of items quoted through the Bionexo platform; A stronger e-commerce presence extended to laboratories; and Tools to ensure agility and mobility of the commercial team, with applications that facilitate quotes, price simulations, verification of goals, and sales made. Virtual assistant In May 2021 Mel was introduced - Viveo's virtual assistant. This inte- grated services channel follows the customer's journey and gathers all the information of registered partners, both for queries and re- quests, as well as for purchase management, making the customer's behavior perceived and thus receiving more direct customer service, in addition to driving improvements in the channel itself. The service is available at the web address www.viveo.com.br/cliente. viveo 76 Sustainability Report 2021

View entire presentation