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Investor Presentaiton

Rapid growth of retail banking business and customer base S 中国民生银行 CHINA MINSHENG BANK In accordance with the strategic deployment of reform and transformation for its retail banking, the Company implemented reform and transformation measures in an orderly manner. With the successful implementation of various reforms, retail banking business recorded rapid income growth and high-quality development Net operating income from retail business as % of operating income of the Company1 Balance of retail loans¹ Up by 152 bps (RMB million) 1,600,000 Growth rate=14.72% 37.63% 39.15% 1,397,216 1,217,894 1,200,000 800,000 400,000 50% 40% 30% 20% 10% 0% 2018 Financial assets of retail customers¹ 2019 0 31 December 2018 31 December 2019 # of retail customers with deposits¹ (RMB million) Growth rate = 11.32% (Thousands) Growth rate = 9.03% 2,000,000 1,836,975 50,000 1,650,120 1,600,000 38,394.5 41,859.7 40,000 1,200,000 30,000 800,000 20,000 400,000 10,000 0 31 December 2018 0 31 December 2019 31 December 2018 31 December 2019 Source: Note: 1 Company's Annual Report Bank standalone HERE 11
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