KLA Investor Day Presentation Deck
Case Study | KLA Operating Model: Services
BACKGROUND
A key factor in M&A is
the existence of a
service business
Significant
opportunity to
leverage our KLA
Operating Model to
improve acquired
businesses
45 KLA Non-Confidential | Unrestricted
KLA SOLUTION
Utilizing KLA Operating Model to create, expand and
optimize legacy services businesses
■
Brought services in-house versus through
distributors, increasing customer satisfaction with
consistent and higher quality service support
Expanded service offerings and resources driving
greater services revenue
Improved scale of operations with larger footprint,
better infrastructure and enhanced data analytics
OUTCOME/IMPACT
Direct partnership with
customers to drive
maximum value of KLA
asset
Increased Service
revenue CAGR from low
single digits to >15%
Drove revenue from
subscription-like service
contracts from <10% to
>70%
Increased customer
satisfaction and KLA
profitability
KLA Operating Model Improves Acquired Service Businesses
Panc
KLA#
OPERATING
MODEL
onest, Forthgle Consistent High Per
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