ResourceRouter - Proactive Patrol Management slide image

ResourceRouter - Proactive Patrol Management

Best-in-class customer retention 139% 2018A Net Revenue Retention Rate¹ 125% 124% 111% 107% 2019A 2020A 2021A Consistently achieving 99%+ gross retention rate² in core offerings Source: Company filings 2022A 1 Net revenue retention rate is calculated as dividing the (a) total revenues for such year from those customers who were customers during the corresponding prior year by (b) the total revenues from all customers in the corresponding prior year SOUNDTHINKING 2 Excludes downsell 32
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