Investor Presentaiton
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Operational performance
GRI 102-2
Operations
and performance
Operational
performance
Distribution to hospitals and clinics
The hospital and clinical distribution arm of the Company
relies on the distributors Mafra Hospitalar and Expressa
Distribuidora de Medicamentos, which joined the Viveo
ecosystem in 2020, providing the advantage of a close
relationship with the pharmaceutical industry and the
management of high-cost and thermolabile medications.
Viveo's distribution segment serves as a link between
industries and hospitals, clinics, clinics, home and health
care institutions in the private and public markets, with a
strong presence throughout Brazil.
The company also stands out for offering a diverse port-
folio of medical-hospital materials and medicines, cover-
ing 60% of the volume consumed by customers in the
segment. In medicine, the products offered by Viveo to
the market correspond to 74% of all volume consumed
by hospitals and clinics in the country.
Also in distribution, Tecnocold Vacinas is responsible for
supplying vaccines to more than 50% of the private mar-
ket. Since 2017, when it integrated into the Viveo ecosys-
tem, it has been growing year after year in performance,
reaching a historical milestone of 3.5 million
doses of vaccines distributed throughout the country
in 2021. It is a pioneer in the best quality practices and
maintains its high standard of service and customer care,
reaching 88 points in the customer satisfaction survey
(NPS) for 2021.
Manufacture of finished products
Cremer is a leader in the manufacture of items for the
most diverse needs, including medical materials, products
applied in surgery, first aid, the urinary tract, diagnostics,
sterilization, dressings, hygiene and protection, medication
infusion, clinical nutrition, orthopedics, and the respiratory
tract. The company seeks to meet the strictest quality cer-
tifications in manufacturing, undergoing audits on a regular
basis that guarantee the safety management and effec-
tiveness of the products and services offered. Flexicotton
has been consolidating itself over the last few years as one
of the largest manufacturers of private label healthcare
and hygiene products for major retailers in Brazil. FW and
Daviso are specialized in the manufacture of wet wipes
and towels and provide products for children, adults, and
hospital hygiene and are dedicated to supplying retailers,
wholesalers, and private brands.
Distribution center - Brasilia (DF)
viveo
viveo
38
Sustainability Report 2021
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