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Investor Presentaiton

||| Operational performance GRI 102-2 Operations and performance Operational performance Distribution to hospitals and clinics The hospital and clinical distribution arm of the Company relies on the distributors Mafra Hospitalar and Expressa Distribuidora de Medicamentos, which joined the Viveo ecosystem in 2020, providing the advantage of a close relationship with the pharmaceutical industry and the management of high-cost and thermolabile medications. Viveo's distribution segment serves as a link between industries and hospitals, clinics, clinics, home and health care institutions in the private and public markets, with a strong presence throughout Brazil. The company also stands out for offering a diverse port- folio of medical-hospital materials and medicines, cover- ing 60% of the volume consumed by customers in the segment. In medicine, the products offered by Viveo to the market correspond to 74% of all volume consumed by hospitals and clinics in the country. Also in distribution, Tecnocold Vacinas is responsible for supplying vaccines to more than 50% of the private mar- ket. Since 2017, when it integrated into the Viveo ecosys- tem, it has been growing year after year in performance, reaching a historical milestone of 3.5 million doses of vaccines distributed throughout the country in 2021. It is a pioneer in the best quality practices and maintains its high standard of service and customer care, reaching 88 points in the customer satisfaction survey (NPS) for 2021. Manufacture of finished products Cremer is a leader in the manufacture of items for the most diverse needs, including medical materials, products applied in surgery, first aid, the urinary tract, diagnostics, sterilization, dressings, hygiene and protection, medication infusion, clinical nutrition, orthopedics, and the respiratory tract. The company seeks to meet the strictest quality cer- tifications in manufacturing, undergoing audits on a regular basis that guarantee the safety management and effec- tiveness of the products and services offered. Flexicotton has been consolidating itself over the last few years as one of the largest manufacturers of private label healthcare and hygiene products for major retailers in Brazil. FW and Daviso are specialized in the manufacture of wet wipes and towels and provide products for children, adults, and hospital hygiene and are dedicated to supplying retailers, wholesalers, and private brands. Distribution center - Brasilia (DF) viveo viveo 38 Sustainability Report 2021 EXPRE
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