ESG Q1 FY24 Update

Glossary 25 MAKING LIFE SIMPLE OSBI Card Term New Accounts Card-in-force Spends Receivables Market share - CIF Market share - Spends Averages Spends per card Average loans per cards Yield % COF % Cost to Income % ROAA ROAE Shareholders' equity Sum of all accounts opened in a reporting period. Description Sum of all credit cards issued by us, including suspended credit cards that may be reactivated in future, net of cancelled and deactivated credit cards. Total card spends constitutes the aggregate notional amounts transacted by our cardholders in a reporting period. Total credit card receivables outstanding from our cardholders at end of the reporting period. Market share of total cards outstanding is calculated by dividing our total cards outstanding by the industry-wide total cards outstanding, as obtained from data published by the RBI. Market share of total card spends is calculated by dividing our total card spends by the industry-wide total card spends, as published by the RBI, for the reporting period. 2-point average for quarter and 5-point for yearly calculations Average card spends per cards outstanding is calculated by dividing our total card spends by the average total cards outstanding for the period (annualized) Average loans per cards outstanding is calculated as total loans at the end of the reporting period divided by total cards at the end of the reporting period. Calculated as interest income from cardholders divided by average receivables for the period (annualized) Calculated as total finance costs for the period divided by average borrowings (including lease liabilities) for the period (annualized) We calculate our cost to income ratio as operating and other expenses divided by total income after subtracting Finance cost. Calculated as net profit divided by average total assets for the period (annualized) Calculated as net profit divided by the average shareholders' equity for the period (annualized) Shareholders' equity is defined as sum of share capital, reserves and surplus excluding reserves created out of amalgamation 32

View entire presentation