Investor Presentaiton

Covid-19 Communications Caused Confusion and Fear While other retailers closed stores to protect the health and safety of employees and customers, GameStop remained open... On March 19, 2020, GameStop sent a letter to all employees titled, "Store Letter to Law Enforcement" "...we believe GameStop is classified as essential retail and therefore is able to remain open during this time." "We have received reports of local authorities visiting stores in an attempt to enforce closure despite our classification. Store Managers are approved to provide the document linked below to law enforcement as needed." On March 22, 2020, following a public outcry from employees, customers and the media, GameStop reversed course and closed its stores. Store Letter to Law Enforcement Sent to: Category: Posted: Priority: Read By Store: Read By You: All users at brand GameStop All users at brand ThinkGeek Public Relations 3/19/20 1:48 PM Normal 3/19/20 1:59 PM 3/19/20 1:59 PM Due to the products we carry that enable and enhance our customers' experience in working from home, we believe GameStop is classified as essential retail and therefore is able to remain open during this time. We have received reports of local authorities visiting stores in an attempt to enforce closure despite our classification. Store Managers are approved to provide the document linked below to law enforcement as needed. Law Enforcement Letter - COVID-19 > Contact your District Manager with questions. "Be proud. You guys stood up for whats right and worked through the most chaotic environment I've ever seen. I am not proud to work for GameStop right now, but I am proud to work with all of you." - March 30, 2020, iBleed Gamestop (Posted as GameStop District Manager on Reddit.com) GameStop POWER TO THE PLAYERS Thank you for what you are doing to keep us all safe. If you have questions about our store's hours, operations or policies could I ask you to please call our corporate office: GameStop Corporate Office 844-993-3145 Thank you for understanding. restore Source: GameStop employee communications; Reddit. GameStop 32 32

View entire presentation