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Investor Presentaiton

||| = Viveo Strategy and competitive advantages In addition to internal quality analyses, our units, products, and ser- vices undergo complementary evaluations. These evaluations are im- plemented in Cremer, where 100% of the products manufactured are analyzed for health and safety impacts according to the requirements of the standards of ABNT NBR ISO 13485, ABNT NBR ISO 9001 and RDC No. 16 Re. program of the National Health Surveillance Agency (Anvisa). Thus, we ensure that the product reaches the final consumer while preserving the qualities and characteristics with which it was developed. In addition to the tests defined by the regulations to which the com- pany is subject, non-mandatory tests are applied, re-forcing the com- mitment to the quality of the products. In 2021, there was a significant increase in these analyses in newly developed products, as well as through studies of continuous improvement of existing ones, includ- ing aspects regarding sustainability. Viveo Products Creter Creamer Crimer Cre Cremer Chemier CUIDAR DE CADA VI Cremer C 03 52 Cremer ESG strategy: Quality of Products and Services Working Group To support actions aimed at quality assurance, Viveo created in 2021 a Working Group (WG) dedicated to the topic within the scope of its ESG strategy - learn more on the following page. This group aims to strengthen quality aspects and practices, ensuring compliance to all deliveries of the company, acting in: certifications, licenses, and legal authorizations; periodic training programs; good manufacturing, warehousing, and distribution practices; and standardization of processes for continuous improvement. Among the main activities developed by the WG in 2021, the achieve- ment is highlighted of the Certificate of Good Warehousing, Distribu- tion, and Transport Practices (CBPADT), applicable to all our distribu- tion centers (CDs). In addition, preparations have begun for all companies in the eco- system to be certified by 2025, according to NBR ISO 9001, regard- ing Quality Management Systems By the end of 2021, Byogene and Cremer received this certification (Blumenau units and Indaial Distribu- tion Center). 12 CONSUMO E PRODUÇÃO RESPONSÁVEIS QO viveo 20 Sustainability Report 2021
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