I&M Group Corporate Performance Highlights
M
Holdings
KPIs
Enablers
Good progress on execution on our iMara2.0 strategy
iMara 2.0 Strategy
Strategic pillars and
initiatives
Aspiration
Eastern Africa's leading Financial Partner
Driving Business
Growth
Key initiatives:
for Growth
2 Building a resilient
organisation
Key initiatives
Enhancing Enterprise risk
Optimising the
operating model
10) Core IT infrastructure
resilience
1) Geographic expansion
5)
Funding and Liquidity management Key initiatives
6)
2) Revenue diversification
management framework
3) Sales Force
7)
Embedding cyber security
8)
Effectiveness
enhancement
4) Digital Orchestrator
A Customer
Experience
Design and delivery
with customer at top
of mind
% growth of
new business
revenue
Redesigning credit risk systems
and processes
9) Embracing Env., Social and
Governance Responsibility
B Cultural
Transformation
Transforming to a
digital and agile
culture
PBT
ROE
C Strategic
Partnerships
11) Process efficiency -
standardisation and
shared services
12) Leverage Group
synergies
Collaborations to
deliver efficient and
profitable growth
% digitally
active
customers
D Data Analytics
Data driven
decision making
Net Promoter
Score
Employee
Engagement
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