Investor Presentaiton
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Growth drivers
Growth
e-Sourcing: Focus on Digital Application through video
KYC, & e-Sign
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Open Market: Leverage Live Location, & dynamic
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allocation for optimization
Banca: Continue to expand SBI sourcing through
Advanced Data Analytics / YONO
Online Spends: Grow online spends through e-comm.
Partner API Integration
Promote Contactless: Expand contactless, QR based
payments & Host Card Emulation
Cross Sell / Upsell: Hyper personalization & targeted
offers through Data Analytics
Manage Risk
Portfolio Management: Granular micro segmentation for risk
mitigation
Underwriting Automation: Enhance risk models through
Machine Learning
Risk Robotics: New Robots launch in risk management
Advanced Collections:
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Location Intelligence integration into Collections CRM
Establish Centralized Collections Control Room
Dynamic account allocation module integrated in
Collections CRM
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Technology
Digital Journey: Digital transformation of
all customer touchpoints
Remote Workforce: Expand remote
workforce through Secure Access
Advanced Analytics: Continue to leverage
Data Lake, for growth and servicing
N
MM
OSBI Card
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Customer Engagement
Self Service through Artificial Intelligence:
Increase self-service penetration through Advanced
Chatbots & Microbots
Personalization: Customer segmentation and
personalization of services through Customer 360
degree analysis with automatic next best offer
Advanced Knowledge Bot: Enhance Knowledge
Bot to have deep insights for proactive customer
support
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Productivity
Dynamic Resourcing: Redeployment of
resources/employees to optimize costs
Cost Control Eliminate/defer non-priority
expenditures
Contracts: Renegotiate commercials with
vendors/Service providers
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