Investor Presentaiton
A STRATEGIC DEVELOPMENT PLAN
THREE
TARGETS
AMBITION
Become France's favourite bank by 2023-2025,
close to its customers, with impeccable service quality, unrivalled community ambitions and a highly engaged workforce
CUSTOMERS
Position La Banque Postale among the leaders
in customer experience quality
COMMUNITY
Reaffirm our community ambition
in support of the just transition
CO-WORKERS
Place the employee experience
at the centre of our strategic plan
NPS (1) among the Top 3
on-line banks by 2023-2025
World leader
in positive-impact finance
NPS of +20 for the question
"Would you recommend La Banque Postale
as an employer?"
THREE
LEVERS
DIGITISATION
of routine banking transactions,
from end to end, benefiting both
customers and co-workers
As of 2022, customers will be able to
carry out all of their routine banking
transactions through digitised means
DIVERSIFICATION
by leveraging ancillary growth drivers and
tapping international markets
20% of net banking income
to be generated in international markets
by 2025
DIFFERENTIATION
of the solutions offer
to meet customers' needs
at each stage in their lives
2022: launch of the first companion
banking service bundles
LA
BANQUE
POSTALE
Investor presentation / December 2021
(1) Net Promoter Score - Source: La Voix du Client
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