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Investor Presentaiton

||| Compliance and Internal Controls GRI 205-2 ESG strategy: Working Group Ethics and Responsible Management. Governance and integrity Governance structure Viveo has an area of compliance and internal controls dedicated to the management of the risks inherent in the company's business assigned with the responsibility to be in compliance with applicable laws, regulations, and guidelines. In addition to this area, Viveo has an Ethics Commit- tee responsible for conducting an Ethics Channel for reporting complaints of an independent and confidential nature (see page 32). Internal measures to strengthen the structure, processes, and continuous knowledge manage- ment were implemented in the year 2021. For ex- ample, the company invested in its preparation for the Professional Certification in Anti-Corrup- tion Compliance (CPC-A), providing employees special training on national and foreign legisla- tion, risk management, policies and controls to support senior management, communication, monitoring and auditing, investigation, and re- porting, due diligence, criminal and digital com- pliance, among other topics. After a long journey of preparation, the employees active in the area of compliance applied for the LEC certification evaluation (Legal, Ethics & Compliance) and have been certified in CPC-A. They are responsible for improving preexisting compliance practices and proposing mechanisms for continuous improvement of the Company's performance in relation to the topic. Among the actions developed during 2021, the following stand out: Elaboration of the anti-bribery policy, as well as specific training of collabora- tors on the topic, which included the production of a special booklet; Analysis of bribery risks through processes that consider the nature and ex- tent of risks, impacts, and vulnerability; Construction of action plans for the control measures necessary to handle identified risks; Critical analysis carried out with the managers and the Executive Board, re- porting to the Board of Directors; and Creation of the Anti-Bribery Management System Committee (SGAS), involving the areas of Compliance, Regulatory Affairs, Quality and Human Resources. PAZ, JUSTIÇA E EFICAZES 16 INSTITUIÇÕES viveo 30 Sustainability Report 2021
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