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Investor Presentaiton

Promoting Internet finance business to build an Internet finance ecosystem S 中国民生银行 CHINA MINSHENG BANK In accordance with the strategic positioning of "a fintech-based bank", the Company focused on the pain points in customer needs, fully leveraged emerging financial technologies, proactively explored new internet finance development models and continuously innovated platforms, products and services of direct bank, retail internet finance and online payment. as a result, customer experience was improved while the Company maintained first-tier status among commercial banks in terms of market share # of direct banking customers¹ (Thousands) # of mobile payment transactions via debit cards 1 (Thousands) 32,000 28,000 Growth rate=52.33% 29,203.0 24,000 19,171.3 20,000 16,000 12,000 8,000 4,000 31 December 2018 31 December 2019 80,000 40,000 Growth rate=385.56% 63,253 0 31 December 2018 31 December 2019 # of retail online platform customers¹ (Thousands) Growth rate=18.74% # of corporate users of online platform¹ (Thousands) 80,000 70,411.8 70,000 59,299.8 60,000 50,000 40,000 3,000 1,812.0 1,500 Growth rate=27.50% 2,310.3 30,000 20,000 10,000 0 0 31 December 2018 31 December 2019 31 December 2018 31 December 2019 Source: Company's Annual Report Note: 1 Bank standalone HEE 15
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