KLA Investor Day Presentation Deck
Three Components to Our Differentiated Services
Global Support and Services
People
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Knowledge Parts
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READINESS TO SERVE
51 KLA Non-Confidential | Unrestricted
PEOPLE TO PERFORM TASK
1,200+ highly educated, trained and experienced Customer Service Engineers (CSES)
Tech support engineer per every 6 CSEs, primary and secondary CSE for each tool
Tracker for proficiency and tool hours to allocate parts and CSE resources based on demand
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PARTS TO SOLVE ISSUE
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KNOWLEDGE TO COMPLETE TASK
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Quick access to global network of 90,000+ spare parts
Stocking plan enables service of machines within 24 hours
Mature logistics infrastructure allows for efficient execution repeatedly
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1,000+ tools with data for predictive maintenance and machine learning
Award-winning training programs held at our 4 regional facilities
Comprehensive 9-18 months training process per tool to develop expertise
Access to a network of highly skilled Tech Support Engineers (TSES)
Strong Foundation to Exceed Customer Needs
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