#1Provident Provident Mexico Delivering strong returns with significant long-term growth opportunities International Personal Finance#2Country profile Mexico (United Mexican States) • Federal Presidential Republic - next elections 2024 • Population of 129m with 1% annual growth • 15th largest world economy and 2nd largest in Latin America . • Business Friendly environment Treland United Kingdom Denmark Poland Lithuania Provident Belarus Netherlands London Berlin Germany Belgium Paris Prague Czech Rep enna Ukraine Slovakia Q Moldova Hungary France Romania Croatia Serbia Bla Bulgaria Fitinbul • Unemployment 3.4% and stable; c. 60% informal economy Barcelona Italy >Rome • Inflation 8.6% (target range 2% to 4%) • 80% of exports and 46% of imports with USA, mainly Auto and Manufacturing Industries Portugal Machd Spain Tyrrhenian Sea Greece Tunisia Route Tijuana to Merida Distance (km) 4294 Mediterranean Sea Flight time 4 h 10 m Equivalent route Dublin to Istanbul Building a better world through financial inclusion 2#3Market segmentation and competitive landscape citi BBVA The market in Mexico Fintech $ NBFI IOI Banks 50 institutions 512 companies (SOFOM'S SOFIPO's) Santander BANREGIO AFIRME Scotiabank 8B BANCO DEL BAJIO kueski bank TALA Konfio vexix Tarjeta de Céci hey, banco DO PLA.MX → Card Efectívate Dėstomos Klar Crezu nelo mercado pago vivus stori 36 institutions Popular S&L's (SOCAP) 155 institutions HSBC BANORTE e Econ mico CAJA POPULAR MEXICANA Compartamos Banco findo baubap tecreo. BanCoppel 10 DIT e mis faszos agnes CRÉDITO REAL CAME fincomún. STe Creemos contigo MásKapital. Financiera Popular Apoyo FINANCIERA INFOENDENCIA Credi Club sumate. FINANCIA CGV Banco Azteca CHISTOBAL COLON CAJA MORELIA VALLADOLID CAJA INMACULADA A/B 1% Avg. Income: $51,100 C+ | 5% Avg. Income: $27,800 ❤creditea C 14% Provident Avg. Income: $19,900 C-/D+ | 20% Avg. Income: $12,300 D | 25% Avg. Income: $8,900 Provident • Developing financial services landscape; 38% domestic credit penetration to GDP •Low bank account penetration (47%). Top segments highly penetrated by banks • Fintechs supporting bank account penetration and also targeting higher segments •Large, underserved target C-/D segment: >50m people •Majority of our segment deal in cash due to low bank account penetration E 35% Avg. Income: $5,400 Average monthly income figures in MXN Pesos 3 Building a better world through financial inclusion#4Provident in Mexico - our business Leading provider of individual installment loans 20 years on the market • Operate in 27 of 32 states • Served over 5m customers • Brand awareness - 70% • Net Promoter Score - 82% • Recognised, award winning business. HEALTHYⓇ PLACE WORK MEXICO 500 EXPANSION EMPRESAS MÁS IMPORTANTES DE MEXICO ESR Empresa Socialmente Responsable⚫ Workplace Wellness Council-Mexico CIO's GENIOS DE LA TRANSFORMACIÓN DIGITAL 2022 Building a better world through financial inclusion Provident 4#5Provident Mexico - our products and services • Home Credit: individual consumer loans Extensive footprint across Mexico • 2,500 employees . • 10,000 customer representatives • 691,000 customers • Loan terms 12 to 65 weeks (Average 42) · Issue values from $2,500 to $15,000 (£100 to £600) • Average loan size: $7,400 (£300) Negocio: consumer loans for micro businesses Provident • Mexico City TORTILLAS SALSAS MASA SOPE TOTOFOS 81 • 8,000 customers • Loan terms 32 to 52 weeks (Average 40 weeks) • Issue values from $15,000 to $50,000 (£600 to £2,000) • Average loan size: $24,500 (£1,000) Value-added services: optional life and health insurance 5 $ figures in MXN Peso (£ figures in GBP) Building a better world through financial inclusion#6Meet our strong and experienced leadership team ovid Provider dent Provit Provident David Parkinson Country Manager 36 years at IPF 15 years as CEO 4 years in Mexico Vast leadership expertise Pe de Derek Harris Commercial Director 28 years at IPF 16 years in Mexico Multi-country sales and service experience der Bartosz Probola Commercial Director 11 years at IPF 3.5 years in Mexico Experience in European sales and service Provident Julio Quintero Financial Director 3 years at IPF Blue chip corporate finance experience in Mexico, US and Latam Pro en Gabriela Gomez HR Director 19 years at IPF Experience in Financial Services and Telecomm as HR lead Providen Alejandro Marti Corporate Affairs Director 16 years at IPF Financial Services and Business Development in Mexico, US and Latam Fernandez Chavez Legal Director 17 years at IPF Experience in top tier legal firms in Mexico and US Vanessa Franco Marketing Director 1.5 years at IPF Experience in Marketing for Retail, Telecomm and Fintech sectors Juan Carlos Zamora Credit and Risk Director 3.5 years at IPF Experience in Financial Services and Retail in Mexico, US and Latam Nestor Rodrigues IT and Change Director 5 years at IPF Innovation and IT transformation in Mexico and Latam Building a better world through financial inclusion#7Provident Mexico - our journey to 27 of 32 states Provident Puebla 2003 Veracruz/Oaxaca 2004 Leon 2005 Aguascalientes 2005 Tabasco 2006 Guadalajara 2008 Monterrey 2010 Mexico City 2016 Tijuana 2022 Building a better world through financial inclusion 7#8Unique large-scale infrastructure Difficult to replicate and takes years of experience to manage effectively Established business typical spans of control TMMT 2 Divisional Directors 4x RSLs 8 Regional Sales Leaders X5 DOMS 42 Divisional Operations Managers X 6 AMs 200 Area Managers X 6 DMs 900 Development Managers X c.10 CRs 10,000 Customer Representatives c.75 customers Building a better world through financial inclusion Provident 8#9• • • Meet our people 2,500 employees, 45% are women 10,000 customer representatives, 93% are women 33% of leaders are women Highly engaged and committed team . Nationwide recognition programme for top performers . Significant investment in providing personal development for both customer representatives and employees Provident 6,300 customer representatives completed Academy Foundational level Delivering for our people in 2022 1,100 Development Managers graduated from Leadership Academy 64 first time graduates from Power of Women Programme 30% of Development Managers were former Representatives Building a better world through financial Inclusion T#10Meet our customer representatives 93% are women • Average age 39 High school education • Heads of family and the breadwinner at home Typical length of service 4 years • Manage around 75 customers Previous experience in direct sales and/or customer service Value flexibility to balance opportunity to grow their business with family life Provident 10 Building a better world through financial inclusion#11Meet our customers • Typically aged between 30 and 50, family with children • • • • 74% female, heads of family or contribute to family budget 36% live in rural communities Underserved or not served by traditional banks Low to medium incomes with limited credit history • Borrow and budget very carefully Provident 11 Building a better world through financial inclusion#12Strong recent performance Customer lending £139.6m £187.5m Sep '21 YTD Sep '22 YTD Receivables £140.8m £117.6m £110.4m +21.3% at CER • ↑ Solid YoY lending growth of 21.3% at CER Provident £168.8m +21.5% at CER ↑ • • Strong receivables growth of 21.5% at CER YOY Operational excellence and good quality management main drivers of portfolio growth Remained profitable through the pandemic and now returning to strong profit growth: Strong operational rhythm Data driven planning decisions ➤ Delivering sustainable customer and receivables growth Q3'21 FY '21 H1'22 Q3'22 Building a better world through financial inclusion 12#13Delivering strong returns with significant long-term growth potential Delivers higher revenue yield reflecting higher risk profile in Mexico Annualised revenue yield 86.5% Annualised impairment rate 27.9% 49.8% Mexico Jun-22 IPF Jun-22 Annualised cost-income ratio 53.8% 65.0% Mexico Jun-22 IPF Group Jun-22 7.5% Mexico Jun-22 IPF Jun-22 Annualised return on required equity* 20.6% 13.6% Mexico Jun-22 IPF Jun-22 *Based on an Equity to Receivables of 40% Building a better world through financial inclusion Provident 13#14Our growth strategy to capture Mexico potential Sustainable growth to ensure consistent returns Improve customer experience Provident creditea Increase penetration within existing footprint Extend and expand the footprint Leverage Creditea synergies Provident 14 Building a better world through financial inclusion#15Improving our customer experience Digitalisation strategy to speed up the 'Time to yes' (TTY) and 'Time to cash' (TTC) Tactical Manual Digital 2023 + 2022 2021 CIS Fillout Check fillout Shipment to the branch Sales documents shipment to field +A||| Legal contract Shipment to the signoff branch >> Sales information issued into systems BANK SMS Digital Origination In-branch validation (Hybrid) Credit disbursement approval Payment order SMS Customer cash withdraw ($) BANK Digital Origination Online validation Traditional or digital Credit disbursement (Hybrid model) BANK Customer cash withdraw Provident 2 to 4 days for delivery 2 to 4 customer representative visits to the customer 2 in-branch validations 3 Development Manager visits TTY TTC 24h 92h 1 to 2 days for delivery 1 customer representative visit to the customer 2 in-branch validations O Development Manager visits TTY TTC 50m 36h 1 to 15 hours for delivery 1 customer representative visit to the customer 1 online validation 0 Development Manager visits TTY TTC 5m 24h Building a better woria through Tinancial inclusion#16Working with Creditea to increase financial inclusion Provident Operational synergies creditea A hybrid digital and home credit journey Successful application Customer applies to Creditea Unsuccessful application creditea Provident Loan granted Provident rapid score Provident Provident Offered home visit Customer home visit credit check Provident Synergy value to Provident Mexico 8,000 more customers financially included 4x more loans generated vs pre integrated journey 6x more loans targeted in 2023 16 Building a better world through financial inclusion#17Expanding our footprint growth potential Branch expansion Extension around existing business Near extension Provident 5.5m* target consumers in large cities outside current footprint 2.4m* target consumers living 10-30km from existing operations 7.7m* target consumers living within 10km of existing footprint Existing business - 27.7m* target consumers already accessible – Optimisation strategy 8.68m* outside of possible expansion scope * Population meeting basic approval criteria (e.g., age) and in the C-/D socio economic segments. Building a better world through financial inclusion 17#18Texcoco | Existing Feb '23 Miguel, altocan Base Aérea Militar N° 1-de. Santa Lucia María anitla Parque Estatal Sierra Hermosa MEX 85 Tecámac R Poligono 14 Ojo de Agua San Martin Azcatepec Marcos Nepantla Fotilacón Te tihuacán MEX 32D DM R acc. Santo Chiconautla TC 680 Terr 6 Xometla C%D 13Wks 82.8% Acolman MP% 13Wks 25.8% Ja Maria Pot 64,057 onautla San Pedro Repetitlán! DM TC 1184 Tepexpan Chipiltepec Terr 12 La Conoció atepec C%D 13Wks 67.9% MP% 13Wks 28.7% Fraccionamiento Las Américas Pot 33,546 Isabel apan Tezoy Criteria New DM Co Distance (From Branch as starting point) 32.1 km Mar Traveling time 30 min Population (C-,D's) 56,844 Ejido S Households 15,655 San Ma de las Pira Potential Population (C-,D's) 29,710 Historicall Wos (CP codes estimated) 597 La Concepción Jalalpan Sar Tultilan 48.7 km / 1h 8 min Alvaro Obregon 65.3 km / 1 h 14 min Iztapalapa 64 km / 1 h 12 min Proposal I⚫ Add a new section between sections O & R Building a better world through financial inclusion#19Texcoco | Existing Feb '23 Transition Miguel tocan Base Aérea Miltor N1 de Santa Lucion Maria hitla Parque Estatal Sierra Hermoso MEX 85 Tecámac R Poligono San Martin Azcatepec Ojo de Agua Fracc. Santo Tomás Chiconatla DM New TC 338 raccionamiento Terr 3 Los Héroes Pot 29,710 Tecámac tepec Fraccionamiento Las Américas Marco Nepandi A Foracon Textihuacán New DM MEX 321 Acolmar Xometia San Pedro epetitlári 10. San Miguel Tocolcingo Tepexpan Chipiltepec Ejidos de Tequisistlän La Conoció Primero Te Santa Isabel Tytanan Criteria New DM Distance (From Branch as starting point) 32.1 km M Traveling time 30 min Population (C-,D's) 56,844 Ejido Households 15,655 San M de las Pi Potential Population (C-,D's) 29,710 Historicall Wos (CP codes estimated) 597 La Concepción Tultilan 48.7 km / 1h 8 min Alvaro Obregon 65.3 km / 1 h 14 min Iztapalapa 64 km / 1 h 12 min Proposal I⚫ Add a new section between sections O & R Building a better world through financial inclusion#20Texcoco | Existing Feb '23 Current Proposal Section TC Agcy Elig Pop TC Agcy Elig Pop Main Comp Creditea Rejections %C- 0 1,177 12 33,546 1,025 11 22,327 1,934 107 23% R 669 6 64,057 483 4 46,585 3,432 156 36% New 338 29,710 3,042 76 24% Total 1,846 18 97,603 1,846 18 98,622 8,408 339 29% *Elig Pop in a new area 1,019 Poligono mac 14 San Marcos Nepantla Teotihuacán Teotihuacán New DM MEX 1320L Xometla Acolman San Pedro Tepetitlán Building a better world through financial inclusion#21Growth from optimising the existing business in 2022 Provident Branch expansion 1 m Extension around existing business Near extension Existing business additional eligible population covered 72 new sections created 659 new agencies added 55,700 additional new customers Data from September '21 to September '22 Building a better world through financial inclusion 21#22Clear extension and expansion opportunities Mississippi Alabama Phoenix Dallas Tijuana Mexicali Tucson Ciudad Juárez Texas Louisiana Austin Baja California Sonora Chinchua Houston Baton Rouge San Antonio Coahu Nuevo Laredo Morey Reynosa Torreón Baja California Sur Saltillo La Paz Culiacán Durango México Zacat San Luis Poto ques Expansion strategy Existing business Provident Eligible additional population 27.7 m Tamaulipas Near extension 7.7 m Extension around 2.4 m exiting business Cancún Branch cruz expansion Total 5.5 m 43.3m Belize Acapulco ca Tuxtla Gutiérrez Guatemala Ciudad de Hondur 22 Building a better world through financial inclusion#23Provident Mexico - significant growth potential Provident . Delivering target returns • • . • Strong and capable team Significant long-term prospects with strong demand for credit Clear strategy for growth Vision to financially include 1 million customers 23 Building a better world through financial inclusion#24Provident Questions?#25Contacts Equity IR contact Rachel Moran Investor Relations Manager Telephone: +44 (0)7760 167637 Email: [email protected] Debt funding IR contact Krzysztof Adamski Group Treasurer Telephone: +48 600400394 Email: [email protected] Building a better world through financial inclusion International Personal Finance 25