#1Buscar en falabella.com 回 Entrega en Santiago a todo Chile por compras sobre $16.990 en miles de productos Earnings Call 1Q-2022 ENVÍO GRATIS 10 cuotas sin interés pagando con tu CMR en todo falabella.com CMR SODIMAC TOTTUS Barro Falabella ) mallplaza Falabella LINIO Falabella.com "Válido desde el 19 de marzo a las 00:00 hrs hasta el 25 marzo a las 23:59 hrs. Nuestras tiendas Lo mejor de cada una en un solo lugar Más productos, más categorías Encuentra nuevas categorías L FALABELLA 000 Inicio Mi Cuenta En tienda Fpay Más#2This presentation contains forward-looking statements, including statements regarding the intent, belief or current expectations expectations of the of the company and its management. Investors are cautioned that any such forward-looking statements are not a guarantee of future performance and involve a number of risks and uncertainties including, but not limited to, the risks detailed in the company's financial statements, and actual results could differ materially from those indicated by such forward-looking statements. FALABELLA LE#3OUR PHYSICAL-DIGITAL ECOSYSTEM 1Q-2022 LTM Loyalty 16.5 million active participants across the region +43% YoY S Marketplace US$ 3.8 Bn GMV US$ 721 mn GMV 3P 22% online penetration 14,000 Sellers +8 million SKU's 44% app penetration in Chile Logistics +37 million orders delivered 60% deliveries under 48 hours in Chile 1.6 mn of sqm of logistic infrastructure FALABELLA 37 million customers in the region (+25% a/a) FALABELLA Digital Payments US$ 2.9 Bn TPV +500,000 wallet active users Digital Banking US$ 7.8 Bn loan book 100% digital product openings +825,000 credit cards +560,000 passive accounts 61% of loans digitally originated Omni-channel Retail US$ 13.3 Bn total sales at physical stores ~1,000 Click&Collect pickup points 3#4Cuidemon HIGHLIGHTS OF THE PERIOD Fala bella .com @81%#5OUR RETAILERS' CONTINUE GROWING YEAR OVER YEAR Colombia +33.8% DS FALABELLA 37 million customers identified in 1Q22 LTM +25% YoY +16.9% HI Peru +32.7% DS Brazil +9.3% HI +11.0% HI -0.9% SM Argentina Chile +42.0% HI +13.7% DS +16.4% HI +8.0% SM 'The acronyms for each of the retailers mean the following: DS is Department Stores, HI is Home Improvement and SM is supermarkets. Growth has been calculated in local currency. LO 5#6OUR PHYSICAL-DIGITAL ECOSYSTEM CONSOLIDATES ITS SCALE US$ mn Total sales at Online sales Total sales physical stores +30% $13,335 $10,284 $1,350 +2.8x +47% $3,815 $17,150 $11,634 2019 1Q22 LTM 2019 1Q22 LTM " Falabella triples online sales versus 2019 " 2019 1Q22 LTM 22% 1Q-2022 LTM Total Regional Online Penetration FAL FALABELLA 9:41 C QBuscar en Falabella.com 回 ¿Dónde quieres recibir tu compra? envíos GRATIS a todo Chile por compras sob en miles de p terrazas 40 %DCTO. $399.990 PNormal $699 990 Nuestras tiendas Te presentamos nuestras tiendas folabella Conta SODIMAC Entenda Fay#7THE LOAN PORTFOLIO CONTINUES TO RAPIDLY GROW Our loan portfolio grew 35% YoY, reaching its largest ever size -10.7%- 34.9% $7,800 $7,048 $5,782 mar.-20 mar.-21 REGIONAL +34.9% YoY mar.-22 US$ 7,800 million Gross Loan Book (US$ million) We reached third place in consumer loans in Chile as of March 31, 2022, with a market share of more than 11%" Chile FALABELLA +29.3% YoY local currency US$ 5,372 million Colombia +46.4% YoY Local currency US$ 1,526 million Peru +36.1% YoY Local currency US$ 902 million 7#8OUR DIGITAL BANKING BUSINESS CONTINUES TO CONSOLIDATE FALABELLA 1 Our online product origination journeys continue to drive growth 94% of customer service interactions in the region are via online channels +230,000 digital credit cards ~180,000 passive digital accounts Online product openings are currently 57% of total product openings. ESCANEA Y DESCARGA TIS APP AHORAL Fpa LA APP INDISPENSAB CONOCELO OU ELI 2 Our customers increase their preference for our services +36% YOY in CMR purchases 65% our ecosystem 1.2 CMR purchases outside million customers with simultaneous products (CMR and passive account) 3 Customers are increasing engagement with our loyalty program 16.5 million 43% growth YoY across the region 83% YoY Redemptions growth to reach 2.5 million 8#9OUR ONLINE PAYMENT BUSINESS CONTINUES TO STRENGTHEN Our payment processing platform and digital wallet Fpay continues increasing its transactional flow TPV US$ 669 million +25% YOY 1Q-2022 US$ 2,947 million +14% YOY 1Q 2022 LTM New features for the digital wallet The Fpay prepaid account was launched during March, which is fully online and totally free of charge. Public transport payment card bip! top-up was launched in Chile using an app to control this fully online process. III Fpay D Recarga tu tarjeta bip! Selecciona un medio de pago, recarga, valida y ¡Listo! bip! Saldo $15.000 BRUNO VALENZUELA Transferencia 04-05-2022 13:13 Retiro - $17.500 JOAQUIN ANDRES 04-05-2022 13:11 - $13.850 Saldo Fpay 04-05-2022 13:11 $13.850 JUAN $ 17.500 03-05-2022 17:29 Cobrar Pag FAL FALABELLA +510,000 Active Fpay Users 9#10falabella.com ¿Dónde quieres recibir tu compra? Menú Buscar en falabella.com fala SOLO EN bella com Nue. APP Llévate $20.000 de descuento por compras sobre $100.000 SODIMAC Construcción y Ferretería Pisos, Pintura y Terminaciones Herramientas y く Baño, Cocina y v Limpieza Electrohogar y Climatización Maquinarias HOME IMPROVEMENT ACHIEVES A RECORD IN ONLINE SALES ¡Prepárate para el invierno! BAUKER Bauker 4.5⭑✰✰✰1 Taladro percutor eléc. 13 mm 650W+50 accesorios $32.990 Oportunidad Unica $46.990 Precio Normal DORMI Lovers Acurrucados Todo el día regaloneando SECADORAS DE ROPA 2 SILLONES Y SOFÁS 4.4✰✰✰✰⭑1 JUST HOME COLLECTION Sofá 2 cuerpo tela 73x145x71 cm $199.990 Oportunidad Única 4.2✶✶✶✶ $229.990 Predio Nom MIDEA Secadora ventilación 9 kg 90 $259.990 Precio Normat CHR HOMY Juego de comedor 1+4 $249.990 Oportunidad Unica Ver productos JUEGO DE COMEDOR CAMAS Y COLCHONES rosen $279.990 Predo Normal unica CH TO ROSEN Cama Europea Ergo T2 plazas lon $249.990 Oportunidad Unica Optimiza la energía de tu casa Prende tu.. am 66 Home Improvement business continued to capitalize on consumer momentum in all markets" GMV Home Improvement (US$ million) +5x $1,090 Online Penetration 4% 2019 $192 14% 1Q22 LTM 2019 1Q22 LTM 10#11SUSTAINABILITY MILESTONES Falabella Retail Chile provides a new service to give clothes a second life People can transform and customize their jeans, turn them into a new product and extend their useful life at the "Taller F". The initiative promotes a circular economy within the company's +Verde strategy. For the first time the “Taller F" will be rolled out beyond Santiago to Antofagasta, La Serena, El Trébol, Concepción, Temuco and Viña del Mar. Falabella reported the consolidated Carbon Footprint of its business for the first time We are committed to increasing the coverage of our emissions inventory, while maintaining our benchmarks for measuring and aligning our emissions with the international standards in the Greenhouse Gas (GHG) Protocol. 96% of our businesses are covered Mallplaza implements new Plaza O model Plaza 0 is an unprecedented circular economy and waste management model that transforms Mallplaza's food courts to make them free of single-use packaging and it will manage the entire recycling chain in collaboration with business partners. Plaza 0 replaces disposable containers with reusable tableware/crockery managed by Mallplaza. This provides an orderly, efficient and clean solution for business partners, which encourages good environmental practices, facilitates compliance with the law, and improves the visitor experience. FINAL DISPOSAL OF OUR PRODUCTS 4.7% USING OUR PRODUCTS 26% PURCHASED CONSUMABLES AND SERVICES 50.9% REGIONAL CARBON FOOTPRINT 2021 Group TOTAL: 9,788 ktCO2eq Dale una segunda vida a tu ropa ++ elige diseña crea +4 +++ +++++ TALLER f ERSONALIZA UPSTREAM TRANSPORTATION AND DISTRIBUTION 6.1% EMPLOYEE TRANSPORT 0.5% DOWNSTREAM TRANSPORTATION AND DISTRIBUTION 9.2% OUR WASTE 0.4% OTHERS SCOPE 2 1.1% 0.1% SCOPE 1 1.1%#12" PHYSICAL EXPANSION PLAN Our selective physical expansion plan progressed, as we opened two Supermarkets and two Home Improvement stores, totaling +16,988 sqm." Chile Chile Brazil Format Supermarkets Home Improvement Home Improvement City Santiago/Valparaíso Temuco Surface Area (sqm) 3.312 11.582 São Paulo 2.094 Opened 2 1 Total Country 72 85 1 53 514 Total stores across the region in 1Q22 FALABELLA 12#13FALABELLA ANNOUNCED US$ 711 MILLION IN INVESTMENTS FOR 2022 66 Technology and logistics represent ~60% of planned investments for 2022 (US$ 418 million)" The plan focuses on launching Falabella.com in Peru and Colombia, strengthening our digital banking capabilities, increasing order processing capacity and shortening delivery times. Investments in technology platforms (US$ 308 million total, US$ 65 million Capex, US$ 243 million Opex) Logistics investments (US$ 110 million) Capex Plan (US$ million) $308 million 66 Store openings for 2022-2023 FALABELLA The remaining ~40% (US$ 293 million) of these planned investments will be used for opening and remodeling stores Opening stores (US$ 135 million) to continue developing selected growth opportunities Renovation of selected locations (US$ 158 million) We are investing in technology and logistics, while decreasing the capital allocated to physical stores Investment in $293 Technology Other Stores $110 $711 36% $65] #45 $243 62% 2% Technology Capex Logistics New Stores Opex Technology I Total and Investment Remodeling 2022 Shopping Centers IKEA, Sodimac Mexico/Brazil and Supermarkets in Peru For further information refer to the following link Investment Plan 2022 13#14FIRST QUARTER CONSOLIDATED FINANCIAL RESULTS Fpay SÚMAICA LE SMA ESCANEA Y DESCARGA TU APP AHORAL Fpay LA APP INDISPENSABLE PARA PAGAR Y COBRAR CONOCE LO QUE PUEDES HACER CON FPAI 9 Paga sin sacar tu billeters this mess ELIGE FPAY!#15CONSOLIDATED FINANCIALS RESULTS Revenues Gross Profit US$ mn 18,2% US$ mn $3.719 YOY $3.146 FALABELLA 8,2% $1.229 YOY $1.135 1Q21 1Q22 1Q21 1Q22 33,0% Margin 15#16CONSOLIDATED FINANCIALS RESULTS EBITDA US$ mn $447 $371 1Q21 1Q22 -17,1% ΥΟΥ 10.0% Margin FALABELLA Net Profit US$ mn $174 -47,2% ΥΟΥ $92 1Q21 1Q22 2.5% Margin 16#17STRONG FINANCIAL POSITION FALABELLA Debt By Creditor w/o Banking Operations Debt By Maturity w/o Banking Operations Net Financial Debt/Ebitda (times) Net Leverage (times) w/o Banking Operations 26% O w/o Banking Operations 13% Mar-22 Mar-21 2.91 Mar-22 1.03 3.40 Mar-21 0.95 74% Bonds Banks Facilities Short Term 87% Long Term Debt Amortization Profile (US$ Mn) $2,892 Total debt (exc. Banks) reached US$ 4,706 million $630 $601 $300 $175 $107 2022 2023 2024 2025 2026 2027+ 17#18SUMMARY FINANCIALS (US$ Mn) Total sales 1Q21 1Q22 Var (%) GMV Online 738 796 8,0% GMV own products (1P) 568 655 15,4% GMV third-party products (3P) 170 141 -17,0% Total sales of physical stores 2.713 3.200 17,9% Total sales 3.451 3.996 15,8% TPV 536 669 24,8% Financial Results Non-Banking Revenue 2.815 3.227 14,6% Financial Services Revenue 331 492 48,4% Total Revenue 3.146 3.719 18,2% EBITDA 447 371 -17,1% Net (Loss) Income 174 92 -47,2% Balance Sheet Cash (non-banking) Gross Loan Book Total Net Debt (Exc. Banking) 1.294 5.782 3.319 448 -65,4% 7.800 34,9% 4.199 26,5% Note: Total sales correspond to the total value of the merchandise sold, including our own (1P) and third-party (3P) products, through our omnichannel platform (physical and online stores). Includes value added taxes. Calculated with a neutral exchange rate. FALABELLA 18#19>> 5487 4200 4444 5555 CRISTIAN VALISESS 3118 FIRST QUARTER RESULTS BY SEGMENT A#20DEPARTMENT STORES f REVENUE 1Q221 FALABELLA US$ mn Annual var (%) 36.8% 42.6% 13.7% 16.2% SSS Var Local $971 $614 $219 $137 Colombia Peru Chile Total 26.7% N/A N/A currency (%) 33.8% 32.7% 13.7% MODULO 02 'Total revenues includes Argentina operation 20#21HOME IMPROVEMENT Halsey HERNAN proyectos CMR Falabella SOD ECENT DIMAC.COM F St a forma de pag REVENUE 1Q221 US$ mn Annual var (%) 28.4% 29.2% 17.3% 19.3% 16.4% 17.5% $1.457 $1.076 $381 $268 $33 $80 Argentina Brazil Peru Colombia Chile Total SSS 48.2% 8.1% 9.6% 16.3% 16.0% Var Local currency (%) 42.0% 11,0% 9.3% 16.9% 16.4% 'Total revenues excludes Uruguay, Colombia and Mexico operations 21#22SUPERMARKETS Cuidemos 40 10:31 Fazil LO QUIERES FACIL LO TIENES FÁCIL Version 1.591 REVENUE 1Q22 US$ mn Annual var (%) 8.0% 6.4% 7.2% $305 $341 $645 Chile Peru Total SSS 4.0% -2.8% Var Local currency (%) 8.0% -0.9% 22 22#23FINANCIAL SERVICES CMR Falabella MCMR Digital CRISTIAN VELASCOS 12031526 G C 1148 425 15 388 Banco Falabella CMR Falabella Seguros Falabella LOAN BOOK 1Q22 US$ mn Annual var (%) In local currency 36.1% 46.4% 29.3% $5.372 $1.526 $902 Peru Colombia Chile 23#24REAL ESTATE ETOTTUS RIPLEY Houts STARBUCKS COFFE PLAZA EGANA mallplaza REVENUE 1Q22 US$ mn Annual var (%) -19.9% 52.7% $116 $76 1Q21 1Q22 24#25Buscar en falabella.com Entrega en Santiago 回 a todo Chile por compras sobre $16.990 en miles de productos E-mail [email protected] Website investors.falabella.com SODIMAC TOTTUS Banco Falabella mallplaza Falabella LINIO Falabella.com ENVÍO GRATIS 10 cuotas sin interés pagando con tu CMR en todo falabella.com CMR "Válido desde el 19 de marzo a las 00:00 hrs hasta el 25 marzo a las 23:59 hrs. Nuestras tiendas Lo mejor de cada una en un solo lugar f Más productos, más categorías Encuentra nuevas categorías L FALABELLA 000 Inicio Mi Cuenta En tienda Fpay Más