#1Central Plaza Hotel Public Company Limited (CENTEL) Q2/21 Presentation CENTARA HOTELS & RESORTS CRG CINTRAL RESTAURANTS GROUP Centara Reserve Samui#2Agenda • CENTEL overview · Hotel business overview • Food business overview • CAPEX plan • Appendix CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP#3CENTEL OVERVIEW H1/21 1.35 billion Retails 17.1% Foreign institution 6.9% Total Revenue Contribution H1/21 CENTEL shareholding structure Maldives 7% Bangkok 30% Total Revenue Chirathivat family 62.7% shares issued and paid-up THB 3bn 40% YoY Upcountry 63% Local institution 13.4% As of June 2021 Food: 19 brands โอโตยะ KFC 大户屋 mister Auntie Anne's OOTOYA Donut Jp Freshly Babed ちゃぶ屋とんこつらぁ麺 CHABUTON- THA TERRACE ชาบูตง ราเมน (RePPER) COLD STONE TOUCH OF THAI AGAL: เทนนะ EBITDA Contribution H1/21 Food, 149% Hotel : 6 brands CENTARA CENTARA centra by CENTARA EBITDA 47% YoY GRAND Upper Upscale Upscale Midscale THB 0.8bn (EBITDA 18% Margin) Hotel, -49% CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP COSI Centere CENTARA RESERVE BOUTIQUE COLLECTION Affordable Lifestyle Upper Upscale/ Upscale Luxury เปปเปอร์ ลับป ARDI DEE CENTEL overview 吉野家 天丼てんや УОЅНІПОУА DOSOVO KOWLUNE Coffee ありがとう ARIGATO EVERY FOOOD ตอนทีน FACTORY Care Amazon Joint Ventures' SALAD Brands ค่านัว TUMNOOR Page 3#4Hotel business overview#5THAILAND TOURISM OVERVIEW H1/21: TOP 15 ARRIVALS Nationality No. of Tourist Arrivals Proportion Change People Q2 (%) (%) 2020* USA 5,328 13% -97.5% 2021 20,275 Germany 3,308 8% -98.6% Growth NA UK 3,293 8% -98.5% People H1 China 2,991 7% -99.8% Korea 1,905 5% -99.3% 2020 6,691,574 France 1,868 5% -99.2% 2021 40,447 Russia 1,655 4% -99.7% Growth -99.4% Japan 1,417 4% -99.6% Myanmar 1,341 3% -97.5% Source: Ministry of Tourism and Sport *Ban international flights to Thailand due to the pandemic crisis since late April - September 2020 Switzerland 920 2% -98.2% Africa 870 2% -96.4% Canada 842 2% -98.5% Malaysia 829 2% -99.9% 757 2% -99.5% 741 2% -99.4% 28,065 69% -99.4% Cambodia Australia Total Top 15 CENTARA HOTELS & RESORTS CRG CINTRAL RESTAURANTS GROUP Hotel Business Overview Page 5#6MALDIVES TOURISM OVERVIEW Q2/21: DROP QOQ DUE TO LOW SEASON AND TEMPORARY BAN SOUTH ASIA Unit: persons Banned all tourist arrivals on March 27, 2020 % Growth yoy 21% 382,760 Q1/20 CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP No. of arrivals Resumed welcoming tourists since July 15, 2020 Ban tourists from South Asia countries, including India effective from May 13 - July 14, 2021 22% 66% 95% 298,570 100% 211,979 153,686 18,919 * Q3/20 Q4/20 Q1/21 Q2/21 Q2/20 Source: Ministry of Tourism, Republic of Maldives *NA growth YoY Hotel Business Overview Page 6#7MALDIVES TOURISM OVERVIEW H1/21 Top 15 - International Tourist Contribution Top 10 - International Tourist Arrivals decrease (%) YoY (Unit: Person) H1/21 Poland 2% Spain Switzerland 2% Saudi Arabia 2% Brazil 1% 2% Czech Republic 2% France 2% Romania 2% UK 3% Kazakhstan 3% U.S.A. 19,540 4% Ukraine 24,458 5% CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Germany 27,838 5% Others 23% India 89,675 18% Russia 124,651 24% 331% 157% 437% 71% -1% Russia India Germany Ukraine Source: Ministry of Tourism Republic of Maldives Hotel Business Overview 192% 138% -58% -50% U.S.A. Kazakhstan UK Romania France Czech Republic Page 7#8HOTEL PORTFOLIO 17,224 ROOMS Number of hotels Number of rooms In operation Pipeline In operation Pipeline Grand Grand Thailand Overseas Total Thailand Overseas Total total Owned 16 2 18 4 5 23 Managed 22 4 26 9 26 35 61 Total 38 6 44 10 30 40 54 84 Owned Managed Total Thailand Overseas Total Thailand Overseas Total total 4,191 252 4,443 130 1,432 1,562 6,005 2,816 560 3,376 1,714 6,129 7,843 11,219 7,007 812 7,819 1,844 7.561 9,405 17,224 As of June 2021 90% Thailand In operation by rooms CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP 57% Owned Total portfolio by rooms 51% Thailand 35% Owned Hotel Business Overview Page 8#9PIPELINE - 9,405 ROOMS: ASIA & MIDDLE EAST Summary of pipeline 2021E-2025E # of rooms Owned Managed Total Number of rooms by region Year Bali 2021E 2023E 2024E 2021E 2022E 2023E 2024E | 2025E 210 210 Cambodia 240 240 East Asia Japan and China 1,111 keys China 296 300 596 Dubai 607 607 West Asia Japan 515 515 Turkey 449 keys Laos 658 260 918 Maldives 310 231 541 Myanmar 77 125 200 402 Southeast Asia Bali, Cambodia, Laos, Myanmar Vietnam and Thailand 5,872 keys Qatar 594 167 761 Oman 64 64 South Asia Turkey 449 449 Maldives 541 keys Thailand 130 619 245 850 1,844 Vietnam 984 1,274 Total Rooms 607 515 440 984 2,461 1,815 2,383 200 Total Hotels 1 1 15 4 14 1 2,258 9,405 40 Middle East Dubai, Qatar, and Oman 1,432 keys As of June 2021 CENTARA CRG HOTELS & RESORTS CINTRAL RESTAURANTS GROUP Hotel Business Overview Page 9#109 OWNED HOTELS OPERATING AS OF JUNE 30, 2021 Owned hotels # of Rooms Country 1 Centara Grand & Bangkok Convention Centre at CentralWorld 509 Thailand 2 Centara Grand Beach Resort & Villas Hua Hin 251 Thailand 3 Centara Grand Mirage Beach Resort, Pattaya 553 Thailand 4 Centara Grand at Central Plaza Ladprao Bangkok 565 Thailand 5 Centra by Centara Government Complex Hotel & Convention Centre Cheang Watthana 6 Centara Grand Beach Resort, Phuket 212 Thailand 261 Thailand 7 Centara Ras Fushi Resort & Spa Maldives 140 Maldives 8 Centara Grand Island Resort & Spa Maldives 112 Maldives 9 Cosi Pattaya Wong Amat Beach Total 282 Thailand 2,885 CENTARA HOTELS & RESORTS CRG Hotel Business Overview CENTRAL RESTAURANTS GROUP Page 10#11HOTEL PERFORMANCE: Q2/21 THAILAND HIT BY THE 3RD WAVE OF COVID-19 AND THE MALDIVES IN LOW SEASON WITH SOUTH ASIA BAN Unit: THB mn Total Revenue ■EBITDA 1,936 58% YoY 822 131% YoY 501 322 60% YoY 371 205% YoY 139 -95 -185 -295 Q2/20 Q1/21 Q2/21 EBITDA margin -133% -19% -92% CENTARA C HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Hotel Business Overview -390 1H/20 1H/21 19% -48% Page 11#12TOTAL OWN PORTFOLIO: 02/21 REVPAR +266% YOY Average Room Rate (ARR) Revenue Per Available Room (RevPar) 4% 12% 8% PP 2,490 29% YoY 3,214 104 Q2/20 266% YoY 381 Q2/21 Note: Calculation based on total available rooms of operating and temporary closing hotels PP stands for percentage point CENTARA HOTELS & RESORTS CRG CINTRAL RESTAURANTS GROUP Hotel Business Overview O Occupancy (OCC) 31% 13% 19% PP 20% YoY 5,100 4,096 68% YoY 1,600 516 H1/20 H1/21 Page 12#13THAILAND PORTFOLIO: Q2/21 REVPAR +133% YOY Average Room Rate (ARR) ■Revenue Per Available Room (RevPar) Occupancy (OCC) 31% 5% 11% 2,490 6% YoY 2,343 7% PP 111 Q2/20 133% YoY 259 Q2/21 Note: Calculation based on total available rooms of operating and temporary closing hotels PP stands for percentage point CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Hotel Business Overview 4,048 1,258 H1/20 10% 39% YoY 2,471 21% PP 80% YoY 253 H1/21 Page 13#14BANGKOK PORTFOLIO: 02/21 REVPAR +167% YOY Average Room Rate (ARR) Revenue Per Available Room (RevPar) Occupancy (OCC) 27% 7% 1,246 85 Q2/20 CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP 17% 10% PP 9% YoY 1,351 167% YoY 227 Q2/21 12% PP 15% 41% YoY 2,570 681 1,525 67% YoY 227 H1/20 H1/21 Note: Calculation based on total available rooms of operating and temporary closing hotels PP stands for percentage point Hotel Business Overview Page 14#15UPCOUNTRY PORTFOLIO: 02/21 REVPAR +120% YOY 3% Average Room Rate (ARR) ■Revenue Per Available Room (RevPar) Occupancy (OCC) 33% 8% 5% PP 3,827 15% YoY 3,285 125 Q2/20 120% YoY 274 Q2/21 Note: Calculation based on total available rooms of operating and temporary closing hotels PP stands for percentage point CENTARA HOTELS & RESORTS C CRG CENTRAL RESTAURANTS GROUP Hotel Business Overview 25% PP 8% 29% YoY 4,648 3,295 1,555 83% YoY 266 H1/20 H1/21 Page 15#16MALDIVES PORTFOLIO: H1/21 REVPAR -30% YOY BUT TREVPAR (USD)** +3% YOY ■Average Room Rate (ARR) ■Revenue Per Available Room (RevPar) O Occupancy (OCC) 50% 14% PP 36% 25% 9,446 Temporary Closure Q2/20 CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP 2,320 Q2/21* 18,979 51% YoY 6,740 9,386 30% YoY 4,701 257USD 3% YoY H1/20 H1/21 TrevPar Note: Calculation based on total available rooms of operating and temporary closing hotels - PP stands for percentage point *ARR excluded Food and Beverage since November 2020 **Total revenue per available rooms (TrevPar) Hotel Business Overview Page 16#17HOTEL TOTAL REVENUE BREAKDOWN BY REGION: 50% FROM MALDIVES IN H1/21 Total revenue 50% 24% 22% 20% 20% Bangkok Maldives ■H1/20 ■H1/21 14% 14% 10% 8% 7% 2% 3% 0% 2% 2% 2% Phuket Pattaya Hua Hin Samui Krabi Others H1/21 % RevPar Growth yoy Bangkok (67%) TrevPar Maldives (30%) +3% Phuket (96%) Pattaya (70%) Hua Hin (71%) Samui (99%) Krabi (89%) Hat Yai (91%) Tak (96%) CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Hotel Business Overview Page 17#18Food business overview#19Brands # of outlets 10 Franchised brands H1/21: PORTFOLIO OF TOTAL OUTLETS GROWTH 9% YOY Number of outlets by location* Brands 6 Owned brands The Terrace # of outlets Change yoy Change yoy 10 +1 KFC 286 +4 Aroi Dee 27 +10 62% Non-Bangkok Mister Donut 374 +1 Suki House -3 Auntie Anne's 192 +9 Kowlune 9 +7 Ootoya 45 -3 Arigato 58 +26 Pepper Lunch 45 -1 GrabKitchen by Every Food 11 +11 ■Bangkok ■Non-Bangkok Revenue contribution by location* Chabuton 17 Total 115 +52 Yoshinoya 22 +4 4 Joint Ventures' brands Tenya 14 Salad Factory 14 +7 Katsuya 42 +4 Brown Café 11 +11 65% Non-Bangkok Cold Stone 16 -1 Café Amazon Vietnam 6 +6 Total 1,053 +17 Som Tam Nua 6 +6 Total 37 +30 *Excluded Joint Venture brands Grand Total 1,205 +99 CENTARA CRG HOTELS & RESORTS CINTRAL RESTAURANTS GROUP Food Business Overview Page 19#20FOOD BUSINESS PERFORMANCE: Q2/21 HIT BY THE 3RD WAVE OF COVID-19 BUT CONTINUED GROWTH QOQ Unit: THB mn EBITDA margin 2,197 Total Revenue ■EBITDA 7% YoY 5,002 4,641 8% YoY 2,273 2,368 5% YoY 4% YoY 1,121 1,178 625 581 597 Q2/20 Q1/21 Q2/21 28% 26% 25% CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Food Business Overview H1/20 H1/21 22% 25% Page 20#21SSS & TSS GROWTHS: POSITIVE NUMBER SINCE THE PANDEMIC Same store sale (SSS) and Total system sale (TSS) growths YoY* SSS TSS -16% -18% -20% -20% -20% -23% 0% -32% -35% Q2/20 Q3/20 Q4/20 Q1/21 Q2/21 *Excluded Joint Venture brands CENTARA HOTELS & RESORTS C CRG CINTRAL RESTAURANTS GROUP Food Business Overview 5% Page 21#22BREAKDOWN SSS AND TSS SSS TSS Q2/20 Q2/21 Q2/20 Q2/21 Top 4 brands -31% -2% -28% 0% Others* -64% 28% -53% 47% Total Average -35% 0% -32% 5% SSS TSS H1/20 H1/21 H1/20 H1/21 Top 4 brands -20% -14% -16% -11% Others* -45% -6% -32% 8% Total Average -23% -13% -18% -9% * *Included Pepper Lunch, Chabuton Ramen, Cold Stone Creamery, Yoshinoya, The Terrace, Tenya, Katsuya, Aroi Dee, and Kowlune, Arigato CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Page 22#23FOOD TOTAL REVENUE BREAKDOWN Total revenue* 60% 57% _H1/20 ■H1/21 15% 16% 7% 7% 6% 6% Mister Donut Auntie's Anne KFC *Excluded Salad Factory and Café Amazon-Vietnam CENTARA C HOTELS & RESORTS CRG CINTRAL RESTAURANTS GROUP Ootoya Driving by Katsuya, Aroi dee, Cloud Kitchen and Brown Café 12% 14% Others Page 23#24CAPEX PLAN#253 YEARS CAPEX PLAN 2019A 2020A 2021E 2022E 2023E 6,000 CAPEX (THB mn) Renovation & Annual renovation for existing hotels Annual renovation for existing CRG's outlets Centara Grand Central World 4,000 Enhancement Centara Reserve Samui 2,000 New Investment New investment - hotel(s)* Food outlet expansion 2 new Centara Maldives & Food 2020A ■Hotel Note: *potential projects are under feasibility study 2021E 2022E 2023E Centara Dubai ■Potential projects Expansion Centara Grand Osaka COSI Chiang Mai CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Financial Highlight Page 25#26IMPACT REVALUATION OF LAND TO FINANCIAL STATEMENTS Impact of land revaluation as of June 30, 2021 (THB bn) Financial position ■Total liabilities ■Total equity Consolidated Statement of Financial Position Assets: Land, building and equipment increase Liabilities: Deferred tax liability increase 12.0 THB 35.4 bn 29% 2.4 71% THB 47.7 bn 35% 40% 60% Equity: Other components of shareholders' equity related to the revaluation of land 9.6 Dec 2020 Mar 2021 CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Q2/21 Performance Summary Page 26#27GEARING RATIO & DEBT COMPONENT:H1/21 AVERAGE FINANCE COST OF 2.3% CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Gearing ratio Interest bearing debt/Equity Dec 2020 June 2021 2.2 1.2 Interest-bearing Debt (excluding lease liabilities) Equity 1.1 0.7 Total interest-bearing debt (Excluded Lease Liabilities) USD, 14% JPY, 7% Fixed, 36% 0 THB 13.6 bn 19% THB 11.4 bn 68% 32% Dec 2020 Note: IBD Interest Bearing Debt Q2/21 Performance Summary 81% ■Non-Current IBD Current IBD 19% Jun 2021 Page 27#28THB Billion 12 10 8 00 642 FINANCIAL STRENGTH & LIQUIDITY STATUS :NO NEED FOR EQUITY INJECTION Liquidity Status as of Q2/21 IBD (excl. lease) / Equity as of Q2/21 2.5 Financial Covenant 0 2.9 Cash & Equivalents CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP 8.3 || 2 1.5 11.2 1 0.7 0.5 2.0 ST & LT Available Lines Total Liquidity 0 Q2/21 Bank Covenant • With IBD (excl. lease) / Total Equity of 0.7x at Q2/21, there are still lots of headroom when comparing with bank covenant at 2.0x. Liquidity Status End of Q2/21, CENTEL has THB 11.2 billion available liquidity (including cash on hand and ST & LT lines). • The current available line is estimated to sufficient to support liquidity of CENTEL till Q4/22. Page 28#29More Information please Contract: Investor Relations department CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Central Plaza Public Company Limited 25th Fl, Centara Grand at Central World 999/9 Rama | Rd., Pathumwan Bangkok 10330 Thailand https://investor.centarahotelsresorts.com/ @ [email protected] Q&A Page 29#30Disclaimer This presentation contains certain forward looking statements. Such forward looking statements are not guarantees of future performance and involve risks and uncertainties, and actual results may differ from those in the forward looking statements as a result of various factors and circumstances. The views, analyses and opinions expressed herein contain some information derived from publicly available sources and third party information providers. No representation or warranty is made as to the accuracy, completeness, or reliability of such information. This presentation should not be relied upon as any recommendation, view, opinion, representation or forecast of "Central Plaza Hotel Plc." Nothing in this presentation should be construed as either an offer to sell, a solicitation of an offer to buy or sell shares or any type of securities in any jurisdiction. This presentation is not intended to be any type of investment advice and must not be relied upon as such. You must always seek the relevant professional advice before otherwise making any such financial, legal or commercial decisions. CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Page 30#31CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Appendix#32Thailand Sustainability Investment 2020 SETTHSI Index Constituents November 11, 2020 - Stock Exchange of Thailand (SET) announced CENTEL one of 124 companies to be Thailand sustainability investment 2020 (THSI 2020) - the third consecutive year and to be SETTHSI index Constituents for calculating the index during January 1, 2020 - June 30, 2020. About Thailand Sustainability Investment: SET selects listed companies from those that have voluntarily participated in the sustainability assessment questionnaires covering ESG and economic dimensions. SET reviews the assessment questions every year to ensure they accurately reflect the context which is changed at global level. CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Appendix Page 32#33ESG100 - Fourth consecutive year by Thaipat Institute - May 30, 2019 Thaipat Institute announced ESG100 universe, assessed by using integrated ESG (Environmental, Social and Governance) rating model. The Index is calculated by S&P Dow Jones and fed via Bloomberg and Reuters terminals to the investors globally. The list will be updated every year based on the annual assessment of ESG100 universe. CENTEL won the award forth consecutive year since 2016. ESG100 Environmental Social Governance ESG100 Environmental Social Governance ESG100 Environmental Social Governance ESG100 Environmental Social Governance *Environmental, Social and Governance CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Appendix 2016 2017 2018 2019 Page 33#34Strong support from major shareholder Central Group Top 5 largest business in Thailand A family-held corporation that began life as a general merchandise store in 1947, and more than 70-year experience in the retail industry. Tos Chirathivat Group CEO CENTARA HOTELS & RESORES CENTEL Department store Central R SUPERsports ROBINSON ZEN ILLUM Rinascente Alsterhaus CRG hw Centara Hotels & Central Restaurants Resorts Group Thirayuth Chirathivat CEO Nath Vongpanich President Hardlines ไทวัสด THAI WATSADU baan & BEYOND Central Pattana centralworld central plaza centralfestival centralmarina Food retails Tops FamilyMart CENTRAL market FOOD HALL Tops Tops super daily Eathaí CELLAR Marketing cmg SOUP G2000 FURLA MANGO a mace ~H2O-agnis b TOPSHOP CLARINS Lee Cooper Vietnam CENTRAL Group VIETNAM Online & Others COL OfficeMate B2S meb CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Appendix Page 34#35Hotel business Food business Corporate Development milestone ลานลักทรัพย์แห่งประเทศไทย The Stock Exchange of Thailand Listed in The Stock Exchange of Thailand (SET) Capital increase of Baht 500 million Capital increase of Baht 450 million Par splited from Baht 5 to Baht 1 mister Donut introduced "Mister Donut" Authorized franchisee of KFC 1st hotel, ROPPER not Auntie Anne's Franchisee of Introduced Auntie Anne's Pepper Lunch 吉野家 YOSHINOYA New Brands "Aroi Dee" ARO Hlasova "Suki House" Suk House "Soft Air" SOFT AIR New investments SALAD FACTORY New Brand ちゃぶ屋とんこつらぁ麺 CHABUTON COLD STONE TERRACE |大屋| OOTOYA "Salad Acquired Ins fore Factory" 天丼てんや。 "Ootoya" AmsZON home Introduced Brown Cafe Bought new cooking style brands into portfolios Japanese restaurant "Tenya" into portfolio Introduced "katsuya" into portfolio and "Café Amazon" 1978 1983 1984 1990 1991 1998 2006 2007 2008 2009 2010 2011 2012 2013 2014 2017 2019 2020 "Centara Grand at Central Ladprao Bangkok" CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Rebranding hotel brand from "Central" to Centara Grand at Central World Centara Grand Mirage Beach Resort, Pattaya Opening Centara Grand Phuket Step up acquisition of Centara Karon, (Feb) Centara Maldives (24-Mar) "Centara" Launched Property Fund (Centara Grand Samui) Opening the 1st oversea JVs in Maldives "Centara Grand Resort & Spa, Maldives" Appendix • Centara Step up acquisition of Centara Kata (7-Oct) Cosi Samui Chaweng (01-Dec) Soft Opened COSI Pattaya Wong Amat Beach Maldives (Mar) • Centara Grand Maldives (Dec) Centra Government Complex (26-Nov) Page 35#36CENTEL Dividend Payout Statistics CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Dividend Payout Ratio Year Dividend (THB/share) % Payout (Consolidated F/S) Dividend payout ratio 60% of separate financial statement % Payout (Separate F/S) 2018 0.65 40% 74% 2017 0.60 41% 86% 2016 0.55 40% 77% 2015 0.50 40% 62% 2014 0.40 46% 82% 2013 0.40 40% 56% 2012 0.30 25% 58% Appendix Page 36#37Consolidated earning Q2/21 AND H1/21:Impact by the 3rd wave of covid-19 in Thailand and south Asian ban in THE Maldives % Chg THB million Q2/20 Q1/21 Q2/21 % Chg YoY H1/20 H1/21 % Chg YoY QoQ Total hotel revenue 139 501 322 -36% 132% 1,936 822 -58% Total food revenue 2,197 2,273 2,368 4% 8% 5,002 4,641 -7% Total revenues 2,336 2,774 2,690 -3% 15% 6,938 5,463 -21% EBITDA* 439 486 302 -38% -31% 1,492 788 -47% EBITDA margin (%) 19% 18% 11% -7% -8% 22% 14% -8% Net profit from operation (466) (475) (652) -37% -40% (475) (1,127) -137% Reversal (Provision) of asset 45 ΝΑ (36) 45 +225% impairment Net (Loss) Profit after Tax (466) (475) (607) -28% -30% (511) (1,082) -112% Note: *EBITDA compared to the same period last year was mainly from rising of costs and expenses in key items as follows: ☐ An unrealized loss on the exchange rate from foreign currency loans in a total of THB 41mn in Q2/21 (Q2/20: gain of THB 67mn) In Q2/21, there was no subsidy from the Social Security Office, related to the Government's measures of closing down the hotels as being supported in last year. It was allowed the Company to save the expense more than THB 70mn in Q2/20. Pre-opening costs and expenses of Centara Reserve Samui in a total of THB 34mn. CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Q2/21 Performance Summary Page 37#38Hotel performance 4% 9,764 Unit:THB mn EBITDA margin CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP 9% 8,896 15% 65% 5% 3,430 2,919 3,117 2018 35% 2019 33% Total revenue EBITDA before extra items Appendix 106% -190 2020 Adopted TFRS 9&16 -6% Page 38#39Total own portfolio CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP 1% 82% 5% 77% 6% 3% 7% 7% 4,620 4,477 9% 4,149 3,786 3,456 2018 (Total) 2019 (Total) 50% 27% 67% 1,134 2020 (Total) Average room rate (ARR) Revenue per available room (RevPar) Occupancy (OCC) Appendix Page 39#40Thailand portfolio CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP 1% 5% 82% 5% 3,728 6% 3,051 2018 (Total) 3% 77% 3,619 9% 2,780 2019 (Total) 49% 4% 28% 3,457 66% 955 2020 (Total) Average room rate (ARR) Revenue per available room (RevPar) -Occupancy (OCC) Appendix Page 40#41Bangkok portfolio CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP 84.2% 3% 79.2% 5% 11% 3% 7% 3,089 2,993 9% 25% 2,602 2,372 2,247 2018 (Total) 28.0% 73% 634 2019 (Total 2020 (Total) Average Room Rate (ARR) Revenue Per Available Room (RevPar) -Occupancy (OCC) Appendix 51% Page 41#42Upcountry portfolio 2% 81% 5% 76% 49% 3% 27% 2% 2% 4,088 4,052 5% 3,954 9% 3,269 2,989 63% 1,118 2018 (Total) 2019 (Total) 2020 (Total) Average Room Rate (ARR) Revenue Per Available Room (RevPar) Occupancy (OCC) CENTARA HOTELS & RESORTS C CRG Note: * Excluding COSI Samui Chaweng Beach CENTRAL RESTAURANTS GROUP Appendix Page 42#43Maldives portfolio 84% 1% 83% 1% 1% 18,093 CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP 2% 15,102 9% 16,513 10% 2% 16,858 13,654 23% 60% 72% 3,862 468 USD 3% 6% 439 USD 72% 125 USD 2018 2019 2020 Average room rate (ARR) Revenue per available room (RevPar) Occupancy (OCC) Appendix Page 43#44Hotel revenue by asset type (Freehold & Leasehold) 2019 hotel revenue Thailand leasehold 35 Maldives leasehold 17% CHBR 7% CGLB 39% 11% 44% Thailand freehold CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP CGCW 21% Remaining Years 30 25 20 15 10 Remaining leasehold life for Thailand hotels as of June 30, 2021 7.5 5 0.9 0 Centara Grand Hua Hin Centara Grand Ladprao Appendix 11.5 Centara Grand Central World 32.3 COSI Samui Page 44#45Food business performance Unit: THB mn Total revenue EBITDA 9% 14,000 2% 12,295 18% 12,004 12,000 10,132 10,000 8,000 6,000 10% 8% 57% 4,000 1,533 2,171 1,380 2,000 0 2018 2019 EBITDA margin CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP 13% 11% Appendix 2020 Adopted TFRS 9&16 21% Page 45#46Same store sale (SSS) and Total system sale (TSS) Same store sale (SSS) and Total system sale (TSS) Same store sale (SSS): Bangkok vs Non-Bangkok 9% SSS 0% 3% -5% TSS -18% -22% 2018 2019 2020 CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Appendix 1% 0% Bangkok Non-Bangkok -5% -5% -19% -26% 2018 2019 2020 Page 46#47Hotels in operation as of JUNE 30, 2021 (1/4) Own hotels Stars Opened # of Rooms % Ownership Location 1 Centara Grand at Central Plaza Ladprao Bangkok 5 Q2/83 565 100% Thailand 2 Centara Grand Beach Resort & Villas Hua Hin Q1/86 251 64% Thailand 3 Centra by Centara Hotel Mae Sot 3 Q4/89 113 100% Thailand 4 Centara Hotel Hat Yai 4 Q4/95 247 100% Thailand 5 Centara Reserve Samui Luxury Q2/96 184 25% in Property Fund Thailand 6 Centara Villas Samui Q2/00 102 100% Thailand 7 Centara Villas Phuket 4 Q2/00 72 100% Thailand 8 Centara Grand Beach Resort & Villas Krabi Q4/05 192 100% Thailand 9 Centara Kata Resort Phuket Q2/06 163 100% Thailand 10 Centara Karon Resort Phuket 4 Q2/06 335 100% Thailand 11 Centara Grand at CentralWorld 5 Q4/08 509 100% Thailand 12 Centara Grand Mirage Beach Resort Pattaya 5 Q4/09 553 100% Thailand CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Appendix Page 47#48Hotels in operation as of JUNE 30, 2021 (2/4) Owned hotels Stars Opened # of Rooms % Ownership Location 13 Centara Grand Island Resort & Spa Maldives 14 Centara Grand Beach Resort Phuket 5 Q4/09 112 74% Maldives 5 Q4/10 261 100% Thailand 15 Centara Ras Fushi Resort & Spa Maldives Q1/13 140 75% Maldives 16 COSI Samui Chaweng Beach Affordable lifestyle Q1/17 150 100% Thailand 17 Centra by Centara Government Complex Hotel & 3 Q4/12 212 100% Thailand Convention Centre Cheang Watthana 18 Cosi Pattaya Wong Amat Beach Affordable lifestyle Q4/19 282 100% Thailand Total owned hotels 4,443 CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Appendix Page 48#49Hotels in operation as of JUNE 30, 2021 (3/4) Managed hotels Stars Opened # of Rooms Country 19 Centara Chaan Talay Resort & Villas Trat 4 Q1/08 43 Thailand 20 Centara Hotel & Convention Centre Udon Thani 4 Q2/10 259 Thailand 21 Centara Q Resort Rayong 4 Q2/10 41 Thailand 22 Khum Phaya Resort, Centara Boutique Collection Boutique Q3/10 85 Thailand 23 Waterfront Suites Phuket by Centara Residence Q1/11 39 Thailand 24 Centara Anda Dhevi Resort & Spa Krabi 4 Q4/11 135 Thailand 25 Centara Pattaya Hotel 4 Q4/11 226 Thailand 26 Centara Nova Hotel & Spa Pattaya 4 Q4/11 79 Thailand 27 Centara Koh Chang Tropicana Resort 4 Q2/12 157 Thailand 28 Centra Coconut Beach Resort Samui 3 Q3/12 54 Thailand 29 Centara Watergate Hotel & Spa Bangkok 4 Q2/13 281 Thailand 30 Centara Ceysands Resort & Spa Srilanka 4 Q2/14 165 Sri Lanka 31 Centra by Centara Avenue Hotel Pattaya 3 Q4/14 51 Thailand 32 Centra by Centara Maris Resort Jomtien 3 Q1/16 282 Thailand CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Appendix Page 49#50Hotels in operation as of JUNE 30, 2021 (4/4) Managed hotels Stars Opened # of Rooms Country 33 Centra by Centara Phu Pano Resort Krabi 3 Q4/16 158 Thailand 34 Centara Azure Hotel Pattaya 4 Q4/16 96 Thailand 35 Centara Muscat Hotel 4 Q2/17 152 Oman 36 Centara West Bay Residences & Suites Doha Residence Q4/18 172 Qatar 37 Centara Sonrisa Residence and Suites Sriracha Residence Q2/19 145 Thailand 38 Maikhao Hotel Boutique Q3/19 142 Thailand 39 Maikhao Dream Villa Resort & Spa Boutique Q3/19 22 Thailand 40 Centara Ao Nang Beach Resort & Spa Krabi Q4/19 179 Thailand 41 Centra by Centara Cha Am Beach Resort Hua Hin 3 Q3/20 188 Thailand 42 Muscat Dunes Hotel managed by Centara Economy Q3/20 71 Oman 43 COSI Krabi Ao Nang Beach Affordable lifestyle Q4/20 142 Thailand 44 Roukh Kiri Khaoyai Boutique Q4/20 12 Thailand Total managed hotels 3,376 Grand total 7,819 CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Appendix Page 50#51Sustainability policies and management goals CENTARA HOTELS & RESORTS Environment BELONGING CENTEL Customer and Partner CARING CRG " Economic Dimension Operate business based on corporate governance Improve the quality of services and products to meet the needs of all customer groups Manage risks efficiently " Manage supply chain Social Dimension ⚫ Treat all employees fairly and equally Enhance employees' competencies • Create jobs and career to distribute income to the community Improve the quality of life of the community in the society Environmental Dimension • Conduct business in an environmentally friendly way and reduce the impact on the environment • Use resources efficiently Systematically manage waste Focus on climate change and reduce greenhouse gas emissions CARING CRG Community SHARING Employee CENTARA HOTELS & RESORTS CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP • Create quality personnel for the tourism industry For more information on the company's sustainability policy: https://investor.centarahotelsresorts.com/th/sustainability/corporate-governances-document Appendix Page 51#52Sustainable Materiality matrix CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP LOW STAKEHOLDER HIGH LOW CORPORATE ✰ Governance & Economic 1. Business Progression 2. Guest Satisfaction 3. Supply Chain 4. Good Governance 5. Data Privacy 6. Technology Disrupt ◊ 10 5 1 07 11 3 6 9 ⭑4 ◇ Social 12 ◇ 8 13 Appendix HIGH 7. Human Rights 8. Human Capital Development 9. Well-Being 10. Safety & Security Environment 11. Climate Change 12. Waste 13. Water Page 52#53Material issues CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Material Issues 1. Business Progression 2. Guest Satisfaction 3. Supply Chain Management 4. Corporate Governance 5. Data Privacy 6. Technology disruption 7. Human Rights 8. Human Capital Development 9. Well-Being 10. Safety and Security 11. Climate Change Management 12. Waste Management 13. Water Management Scope of Impact (In/Outside Organization) All departments/Customers, Business partners, Shareholders All departments / Customers All departments / Business partners, Communities All departments/Customers, Business partners, Shareholders All departments / Customers All departments/Customers All departments / Business partners All departments / Customers All Departments/Communities All departments/Customers, Communities All departments/Customers, Communities All departments/Customers, Communities All departments/Customers, Communities Aspects Stated in the Report Market and competition Customer relationship management Supply chain management Corporate Governance Personal data protection and privacy Market and competition Human resource management Competency and skill enhancement for employees • Human resource management Social and community development Occupational health and safety Environment Dimension Environment Dimension Environment Dimension Appendix Page 53#54Sustainability performance (1/3) CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Project / Method of operation Operating results UN SDGs MIALITY EDUCATION CRG bilateral education project, internship programs, and program to develop training program on hotel business for people with disabilities Developed 2,354 quality person for the service industry Target 4.3 / Indicator 4.3.1 Human rights and equality in employment and fair compensation and Non-discrimination against age, gender, nationality, language, and disability 59% female employees ⚫ 535 female executives in middle management level, 6% of the total ⚫ 193 employees who are people with disabilities or senior people ■ 35 nationalities employees 5 GENDER EQUALITY Target 5.1 / Indicator 5.1.1, Target 5.5/Indicator 5.5.2 Appendix Page 54#55Sustainability performance (2/3) CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Project / Method of operation Establish policies to reduce greenhouse gas emissions in business processes and seek ways to improve operational methods for greater efficiency Operating results 60.66 KT Co- greenhouse gas emission in business processes * reduce greenhouse gas emissions by 3,292 KT Co-e in total + up to 80% of all light bulbs to LED light bulbs Install automatic lighting system in hotel rooms Install solar heating system in 11 hotels for energy saving UN SDGs 13 Target 9.4/Indicator 9.4.1, Target 13.3/Indicator 13.3.1 Clearly specify the work processes of waste management . Educate staff on how to properly dispose waste Adopt technology and innovation 348,612 5 kilograms of landfill waste 43.11% of recyclable waste • 2,000 kilograms of organic waste were turned to fertiliz- ers and bio-fermented water со Target 11.6/Indicator 11.6.1, Target 12.5/Indicator 12.5.1 Food donation programme for underprivileged people through Scholars of Sustenance Foundation (SOS) Reduced 69,318 kilograms of food waste 253.482 quality meals distributed to underprivileged people Organized a project to reduce food waste from the "Champion 12.3" preparation process Target 12.3/Indicator 12.3.1 Appendix Page 55#56Sustainability performance (3/3) CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Project / Method of operation Beach Cleaning projects of all hotels that located near the beach Operating results Undertaken every month to reduce the amount of plastic waste brought to the sea 14 UN SDGs Target 14.1/Indicator 14.1.1 ■ To be a member of Thailand's Private Sector Collective Action Coa- lition Against Corruption (CAC) Encourage business partners to participate in the project and provide trainings on anti-corruption for the company's employees * Renewed the membership on 25 August 2019 * 95.85% of all employees received the training 16 Target 16.5/Indicator 16.5.1 Appendix Page 56#57CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Thank You