#1RYANAIR RYANAIR Q3 Results RYANAIR RYANAIR 3 February 2014#2EUROPE'S ONLY ULTRA LOW COST CARRIER (ULCC) You Yo WILL Lowest Fares/Lowest Unit Costs in Europe No fuel surcharges No 1 Traffic No 1 Coverage No 1 C'mer Service 81.5m 1,600+ Routes from 65 Bases Most on time flights Fewest mishandled bags Fewest cancellations New c'mer service initiatives and digital plan 29th Year of Strong Growth 29 Year industry leading Safety Record Europe's favourite low fares airline RYANAIR © This presentation is subject to copyright and may not be copied or used without the express prior consent of Ryanair 2#3LOWEST FARES LOW HIGH Source: Latest company annual reports Ryanair easyJet Norwegian Aer Lingus (s/h) Air Berlin Alitalia Lufthansa AF-KLM IAG Europe's favourite low fares airline Avg. Fare €48 €84 €86 €94 €120 €148 €211 €261 €282 % > Ryanair + 75% + 79% + 96% + 150% + 208% + 340% + 444% + 488% RYANAIR © This presentation is subject to copyright and may not be copied or used without the express prior consent of Ryanair 3#4LOWEST UNIT COSTS Staff Airport & handling Route charges Ownership & maint. S & M + other Total % > Ryanair Source: Latest company annual reports RYA €5 €8 €6 €8 €2 €29 EZY NOR €9 €21 €6 €9 €7 €52 €16 Europe's favourite low fares airline €16 €8 €17 €10 €67 AB1 €15 €37 €8 €26 €20 €107 +79% +131% +269% LUV €34 €9 €0 €17 €15 €75 Spirit €16 © This presentation is subject to copyright and may not be copied or used without the express prior consent of Ryanair €5 €0 €16 €1 €50 +159% +72% RYANAIR#5WORLDS FAVOURITE AIRLINE IATA Top 50 IATA & NON IATA AIRLINES Ranked by International Scheduled Passengers Rank Airline 1 2 3 4 5 6 Ryanair Lufthansa easyJet Emirates Air France British Airways Source: IATA published statistics compared to forecasted Ryanair traffic for FY 13 Europe's favourite low fares airline Pax ('000s) 79,649 50,877 44,601 37,733 33,693 31,273 RYANAIR © This presentation is subject to copyright and may not be copied or used without the express prior consent of Ryanair 5#6SU SUL KUL KU NO.1 FOR COVERAGE 65 Bases 186 Destinations 29 Countries 1,600+ Routes 1,600+ Daily Dep's 81.5m Customers p.a. 298 Aircraft - All 737-800's Newest Fleet (< 5 yrs) 175 Aircraft Order KNOCK SHANNON KERRY CORK DERRY LISBON DUBLIN SANTIAGO PORTO FARO AGADIR GLASGOW LIVERPOOL MANCHESTER BIRMINGHAM BOURNEMOUTH LANZAROTE TENERIFE (S) TENERIFE (N) GRAN CANARIA FUERTEVENTURA ESSAOUIRA BRISTOL SANTANDER VALLADOLID MADRID SEVILLE JEREZ MALAGA RABAT FEZ MARRAKESH BREST TANGIER Europe's favourite low fares airline EDINBURGH DINARD NANTES LA ROCHELLE DONCASTER EAST MIDLANDS LONDON (L) LONDON (S) LONDON (G) NEWCASTLE LEEDS ALMERIA EINDHOVEN LILLE PARIS TOURS BORDEAUX BIARRITZ LOURDES MONTPELLIER NADOR OUJDA POITIERS CARCASSONNE PERPIGNAN ZARAGOZA GRONINGEN DUSSELDORF REUS VALENCIA ALICANTE MURCIA HAUGESUND RODEZ GRENOBLE NIMES BRUSSELS (Z) BRUSSELS (C) VATRY STRASBOURG DOLE IBIZA BEZIERS BARCELONA (G) BARCELONA (E) CUNEO MARSEILLE PALMA MEMMINGEN BASEL CLERMONT LIMOGES BERGERAC BRIVE ST. ETIENNE MILAN TURIN VENICE PARMA MENORCA BILLUND MAASTRICHT TORP BREMEN MUNSTER GOTHENBURG AARHUS OSLO FIGARI ONICE TOULON DORTMUND GENOA STOCKHOLM BADEN-BADEN PERUGIA ROME (F) ALGHERO LUBECK PISA CAGLIARI PALERMO TRAPANI LODZ LEIPZIG WROCLAW COLOGNE PRAGUE FRANKFURT OSTRAVA NUREMBERG MALMÖ BERLIN BOLOGNA COMISO TRIESTE PULA LINZ SALZBURG ANCONA ROME (C) SMÅLAND LAMEZIA PESCARA VÄSTERÅS SZCZECIN MALTA GDANSK CATANIA SKELLEFTEÅ POZNAN BRNO KRAKOW BYDGOSZCZ RIJEKA OSIJEK ZADAR BARI BRATISLAVA PODGORICA TAMPERE BUDAPEST BRINDISI CORFU KEFALONIA ZAKYNTHOS KALAMATA © This presentation is subject to copyright and may not be copied or used without the express prior consent of Ryanair WARSAW LUBLIN KATOWICE LAPPEENRANTA TALLINN RIGA KAUNAS VILNIUS RZESZOW CHANIA TARGU MURES BUCHAREST PLOVDIV THESSALONIKI VOLOS CONSTANTA PATRAS ARAXOS ATHENS KOS RHODES ● PAPHOS RYANAIR 6#7NO.1 FOR CUSTOMER SERVICE CO You WILL You !!!! SERVICE Lowest Fares No.1 On Time Flights Fewest Lost Bags Fewest Cancelations Fewest Complaints PERFORMANCE Average Fare - €48 93% Flights on time 0.32 per 1,000 c'mers <1 per 10,000 flights 0.73 per 1,000 c'mers Europe's favourite low fares airline RYANAIR © This presentation is subject to copyright and may not be copied or used without the express prior consent of Ryanair#8CUSTOMER SERVICE & DIGITAL ROLLOUT .. DELIVERED Free Ryanair mobile app New website (17 to 5 clicks) 24hr "grace period" "Quiet flights" "My Ryanair" c'mer reg. Free small 2nd carry-on Group/corp. service Penalty fees reduced Google Flight Search Allocated seating Oct 13 Nov 13 Nov 13 Nov 13 Dec 13 Dec 13 Jan 14 Jan 14 Jan 14 Feb 14 Europe's favourite low fares airline Cul C UPCOMING Mobile boarding pass New website/fare finder Global dist. sys. (GDS) Business and family fares New mobile app IMPACT Advance bookings stronger Load factor rising Strengthens close in yields Ancillary rev positive Cost impact not material Mar 14 Apr 14 May 14 Jun 14 Jun 14 RYANAIR © This presentation is subject to copyright and may not be copied or used without the express prior consent of Ryanair 8