#1sprinklr June 2022#2Safe Harbor Statement This presentation may include statements that are not historical facts and are considered forward-looking within the meaning of the Private Securities Litigation Reform Act of 1995, which are usually identified by the use of words such as "anticipate," "believe," "estimate," "expect," "intend," "may," "might," "plan," "project," "will," "would," "should," "could," "can," "predict," "potential," "target," "explore," "continue," or the negative of these terms, and similar expressions intended to identify forward-looking statements. However, not all forward-looking statements contain these identifying words. We intend these forward-looking statements to be covered by the safe harbor provisions for forward-looking statements contained in Section 27A of the Securities Act and Section 21E of the Securities Exchange Act and are making this statement for purposes of complying with those safe harbor provisions. We have based these forward-looking statements largely on our current expectations and projections about future events and trends that we believe may affect our financial condition, results of operations, business strategy and financial needs. These forward-looking statements include, but are not limited to, statements regarding our financial guidance for the second quarter and full year fiscal 2023, our market size and growth strategy, our estimated and projected costs, margins, revenue, expenditures and growth rates, our future results of operations or financial condition, our plans and objectives for future operations, growth, initiatives, or strategies. By their nature, these statements are subject to numerous uncertainties and risks, including factors beyond our control, that could cause actual results, performance or achievement to differ materially and adversely from those anticipated or implied in the statements, including: our rapid growth may not be indicative of our future growth; our revenue growth rate has fluctuated in prior periods; our ability to achieve or maintain profitability; we derive the substantial majority of our revenue from subscriptions to our Unified-CXM platform; our ability to manage our growth and organizational change; the market for Unified-CXM solutions is new and rapidly evolving; our ability to attract new customers in a manner that is cost-effective and assures customer success; our ability to attract and retain customers to use our products; our ability to drive customer subscription renewals and expand our sales to existing customers; our ability to effectively develop platform enhancements, introduce new products or keep pace with technological developments; the market in which we participate is new and rapidly evolving and our ability to compete effectively; our business and growth depend in part on the success of our strategic relationships with third parties; our ability to develop and maintain successful relationships with partners who provide access to data that enhances our Unified-CXM platform's artificial intelligence capabilities; the majority of our customer base consists of large enterprises, and we currently generate a significant portion of our revenue from a relatively small number of enterprises; our investments in research and development; our ability to expand our sales and marketing capabilities; our sales cycle with enterprise and international clients can be long and unpredictable; our business and results of operations may be materially adversely affected by the ongoing COVID-19 pandemic or other similar outbreaks; certain of our results of operations and financial metrics may be difficult to predict; our ability to maintain data privacy and data security; we rely on third-party data centers and cloud computing providers; the sufficiency of our cash and cash equivalents to meet our liquidity needs; our ability to comply with modified or new laws and regulations applying to our business; our ability to successfully enter into new markets and manage our international expansion; the attraction and retention of qualified employees and key personnel; our ability to effectively manage our growth and future expenses and maintain our corporate culture; our ability to maintain, protect, and enhance our intellectual property rights; and our ability to successfully defend litigation brought against us. Additional risks and uncertainties that could cause actual outcomes and results to differ materially from those contemplated by the forward-looking statements are or will be discussed in our Annual Report on Form 10-K for the year ended January 31, 2022, filed with the Securities and Exchange Commission (the "SEC") on April 11, 2022, under the caption "Risk Factors", and in other filings that we make from time to time with the SEC, including our Quarterly Report on Form 10-Q for the quarter ended April 30, 2022. Any forward-looking statements contained in this presentation are based on assumptions that we believe to be reasonable as of this date. Except as required by law, we assume no obligation to update these forward-looking statements. This presentation and the accompanying oral presentation also contain estimates and other statistical data made by independent parties and by us relating to market size and growth and other data about our industry. This data involves a number of assumptions and limitations, and you are cautioned not to give undue weight to such estimates. In addition, projections, assumptions, and estimates of our future performance and the future performance of the markets in which we compete are necessarily subject to a high degree of uncertainty and risk. We use certain non-GAAP financial measures in this presentation, including non-GAAP gross profit and non-GAAP gross margin, non-GAAP operating (loss) income and non-GAAP operating margin, non-GAAP operating expense, non-GAAP net (loss) income, non-GAAP net (loss) per share, free cash flow, and adjusted free cashflow. We define these non-GAAP financial measures as the respective GAAP measures, excluding, as applicable, stock-based compensation expense-related charges, amortization of acquired intangible assets, purchase of property and equipment, capitalized internal-use software, and litigation settlement payments. Non-GAAP financial measures are financial measures that are derived from the consolidated financial statements, but that are not presented in accordance with GAAP. We believe that these non-GAAP financial measures provide investors with useful supplementary information in evaluating our performance. Investors should consider these non-GAAP financial measures in addition to, and not as a substitute for, our financial performance measures prepared in accordance with GAAP. Further, our non-GAAP information may be different from the non-GAAP information provided by other companies. Please refer to the Appendix and to the tables in our earnings release for a reconciliation of these non-GAAP financial measures to the most directly comparable GAAP financial measures. We encourage investors to consider our GAAP results alongside our supplemental non-GAAP measures, and to review the reconciliation between GAAP results and non-GAAP measures that is included at the end of this presentation. 2#33 Sprinklr provides a unified, AI-powered platform for enterprises to listen to, reach and engage with their customers on over 30 digital channels We offer a product suite for each of the following customer facing functions: Research Care Marketing & Advertising Social Engagement & Sales#4Sprinklr at a glance Note: 1) 2) 3) 4) 4 31% YOY Growth Q1 Total Revenue $60Bn+ TAM(3) $586M Total RPO(¹) 90 $1M+ Revenue Customers 81% Subscription Margin(2) 123% Net $ Expansion (4) All financial and customer metrics above are as of or for the quarter ended April 30, 2022. Remaining performance obligations ("RPO") represent contracted revenues that had not yet been recognized and include deferred revenues and amounts that will be invoiced and recognized in future periods. Subscription margin calculated as subscription revenue less non-GAAP subscription cost of revenue divided by subscription revenue for the quarter ended April 30, 2022. Total addressable market ("TAM") calculated by multiplying our Average Selling Price ("ASP") by the number of companies with $100M or more in revenue per independent data from S&P Global Market Intelligence. We calculate our net dollar expansion rate by dividing (1) subscription revenue in the trailing 12-month period from those customers who were on our platform during the prior 12-month period by (2) subscription revenue from the same customers in the prior 12-month period.#5How have enterprises adapted to 3 key changes in the last 10 years? LO EVER-CHANGING, MODERN DIGITAL CHANNELS Social Messaging Forums Blogs Reviews Newsletters Comments 1 cnet E R C & digg bb =1 WIX M f wap lite in fo 2 UNPRECEDENTED, UNSTRUCTURED, PUBLIC DATA Growing exponentially Not owned by you Completely unstructured 3 CHANGED EXPECTATIONS OF CONNECTED CUSTOMERS Trusts Each Other Expects Personalized Attention Values Experience Demands Instant Resolution#6Required capabilities BE WHERE YOUR CUSTOMERS ARE in all channels Social (24) f S t TALK LINE 1 LINE in Messaging (11) Chat V yelp! W Pb: F d d السلام 8 B V You Tube 1st Party Apps, Blogs, Websites, etc. Measure and continuously improve LEARN AND UNDERSTAND CUSTOMER INTENT from unstructured data 2 AI INSIGHTS Customers Products Brands Competitors Locations Employees UNIFY AND ACTION CUSTOMER INSIGHTS to make customers happier 3 CUSTOMER-FIRST UNIFIED- 688 CXM Make data-driven decisions Take care of customers Personalize marketing & ads Manage social media & sales GOVERNANCE | AUTOMATION | WORKFLOW | INTEGRATION#7Sprinklr: the platform purpose-built to unify CXM 7 Social (24) F TALK t Chat LINE Nextdoor in LINE V Messaging (11) yelp! W Pb: F Y 1st Party B You Tube 3 Apps, Blogs, Websites, etc. 1 Be where your customers are: Unified Omni-Channel Data 2 Learn and understand customer intent: Sprinklr Intuition™ AI 3 Unify and action customer insights: Unified Platform 0 血 MODERN RESEACH MODERN CARE MODERN MARKETING & ADVERTISING SOCIAL ENGAGEMENT & SALES#8The analysts view 8 Strong Challengers Contenders Performers Strong A Current offering Market presence Weak 0000 Nanigans C Weak Kenshoo Strategy Leaders Brand Networks 4C Q3-2017 ONLY LEADER ►Strong The Forrester Wave™: Social Advertising Technology Challengers Stronger cument offering The Forrester Wave™: Content Marketing Platforms, For B2C Marketers Weaker cument offering ONLY LEADER Q2-2019 Contenders Conterity Percolate Weaker strategy Opal Ⓒ @Scribblelive Strong Performers Sitecom O NewsCred Skyword o Beach Leaders Stronger strategy Challengers Stronger cument offering A Weaker cument offering Contenders Wiekerlegy Strong Performers Digimand Maltwater -Zignal Labs OO Linktuence ListenFirst odwatch Synthesia O Q4-2020 LEADER Takowalker Leaders eta Quid Stronger strategy The Forrester Wave™: Social Listening Platforms Challengers Stronger cument offering A The Forrester Wave™: Sales Social Engagement LEADER Weaker Gument offering Q1-2021 Contenders Weaker strategy Strang Performers ⒸHootsuite Sociabble O PostBeyond O Hansay Systems Sprout Social Leaders Selamic LiveSocial EveryoneSocial Stranger strategy Challengers Stronger current offering Weaker current offering Contenders Weaker strategy Strong Performers Meltwater Facelifto Reputation- Sprout Social O Hootsuite Socialbakers O Falcon.io Q3-2021 LEADER Leaders ►Stronger strategy The Forrester Wave™: Social Suites Gartner, Inc: Magic Quadrant for Content Marketing Platforms LEADER Q1-2022 CHALLENGERS Upland Kapost CoSchedule Contenty NICHE PLAYERS COMPLETENESS OF VISION Sitecore LEADERS S ●Skyword Seismic VISIONARIES As of March 2022 Welcome) Gartner, Inc#9Sprinklr AI for CXM scale 10B+ Predictions per day 750+ Pre-built AI Models 100M+ Training data points 500+ Customer-specific models 50M Businesses & consumers handled by AI per day 50+ Global languages recognized 60+ Industry verticals and sub- verticals 1,000+ industry specific use-cases supported Best-in-class accuracy 4 Customer-facing Functions (Research / Care / Marketing & Advertising / Social Engagement & Sales)#10Proven and effective Go-to-Market strategy 10 GLOBAL STRATEGIC ACCOUNTS Fortune 100 global companies and $1M+ customers Direct Selling Model LARGE ENTERPRISE ACCOUNTS $1B+ in revenue ENTERPRISE ACCOUNTS $100M - $1B in revenue VERTICAL Public Sector aws Partner Ecosystem GLOBAL SYSTEMS accenture INTEGRATORS PUBLICIS GROUPE Deloitte. TECHNOLOGY Google Cloud A Adobe SAP FACEBOOK AGENCIES Microsoft HAVAE dentsu#11Our Land & Expand model fuels sustainable growth 11 UPSELL Additional Seats & Volume Growth Flywheel NEW GEOS/BRANDS Additional geos/brands within clients CROSS-SELL Additional Suites 8 MODERN RESEARCH MODERN CARE 0 (₁ MODERN MARKETING & ADVERTISING SOCIAL ENGAGEMENT & SALES#12Q1 customer wins & expansions 12 AkzoNobel Applebee's GRILL + BAR aramex delivery unlimited asos GRUPO BIMBO Ⓡ CANADA GOOSE COTY SINCE 1904 DIAGEO docomo GARMIN. IKEA L'ORÉAL WESTERN www קכלכלה *ecoce- 1851 UNIV SUNT NORSE Northwestern University PUMA SEAGATE SPECIALIZED UBS#13Accelerating revenue at scale Revenue ($M) (1) 13 $386.9 $47.3 $339.6 FY21 $492.4 $64.7 $427.7 FY22 I I I As of three months ended April 30, 2022. I I T I I I I 1 T I I I I I I I I I I I I I I Subscription $404.9 $50.2 $354.7 $526.4 $68.1 $458.3 LTM Q1 FY22 LTM Q1 FY23 Services YOY LTM Growth(¹) 30% 36% 29% Quarterly Revenue ($M, %) 25% $15.4 $103.3 Q2 FY22 Subscription 29% $17.1 $109.9 Q3 FY22 Services 31% $18.0 $117.7 Q4 FY22 32% $17.7 $127.3 Q1 FY23 Subscription YoY Growth#14Attractive margin profile Total Gross Profit & Margins(1) ($M, %) Note: (1) 14 72% $286.6 LTM Q1 FY22 Total Gross Profit 72% $373.6 LTM Q1 FY23 Gross Margin Quarterly Gross Profit & Margins ($M, %) Figures represented here are non-GAAP financial measures. Please reference the supplementary materials for reconciliation of GAAP to Non-GAAP financial measures. Non-GAAP Gross Profit includes $0.2 million of employer payroll tax related to stock-based compensation expense for the three months ended April 30, 2022. 79% $81.4 Q2 FY22 7% $1.1 Q2 FY22 80% $87.7 Q3 FY22 Subscription 12% $2.1 Q3 FY22 Services 80% $94.4 Q4 FY22 Subcription Margin 13% $2.4 Q4 FY22 Services Margin 81% $102.6 Q1 FY23 9% $1.7 Q1 FY23#15Large customer momentum $1M Customers (#) 69 Q1 FY22 30% YoY $1M+ Customers 90 Q1 FY23 Note: The customer counts based on active customers for the respective periods. $1M+ customer count includes customers with trailing 12-month subscription revenue greater than or equal to $1 million. 15#16Investing for efficient growth Operating Expenses (% of Revenue) Note: 16 54% 14% 11% Q2 FY22 55% 14% 11% Q3 FY22 -S&M 56% 13% 11% Q4 FY22 R&D Figures represented here are non-GAAP financial measures. 56% G&A 13% 10% Q1 FY23 Operating Margin (% of Revenue) (9%) Q2 FY22 (9%) Q3 FY22 (8%) Q4 FY22 •OpEx (7%) Q1 FY23 Cash & Marketable Securities ($M) $532.4 $530.9 FY22 Q1 FY23 ■Cash & Marketable Securities#17Guidance summary Q2 FY2023 Subscription Revenue Total Revenue Non-GAAP Operating Loss Non-GAAP net loss per share Full-Year Fiscal 2023 Subscription Revenue Total Revenue Non-GAAP Operating Loss Non-GAAP net loss per share Note: 17 Non-GAAP net loss per share assumes 263 million weighted average shares outstanding for both Q2 FY2023 and the full year. Guidance $129.5M $131.5M $146.5M - $148.5M ($11.0M) ($13.0M) ($0.05) ($0.06) - Guidance $540.5M $546.5M $612.0M - $618.0M ($37.0M) ($41.0M) ($0.18) - ($0.20) Increase YoY at Midpoint 26% 24% N/M N/M Increase YoY at Midpoint 27% 25% N/M N/M#1818 Appendix#19GAAP to Non-GAAP reconciliation ($K) Non-GAAP gross profit: 19 Gross profit Stock-based compensation expense-related charges Total non-GAAP gross profit Non-GAAP gross margin Three Months Ended April 30, 2022 $103,257 1,031 $104,288 72% Three Months Ended April 30, 2021 $79,271 662 $79,933 72%#20GAAP to Non-GAAP reconciliation (Cont'd) ($K) Non-GAAP subscription gross profit: 20 Subscription gross profit Stock-based compensation expense-related charges Non-GAAP subscription gross profit Non-GAAP subscription gross margin Three Months Ended April 30, 2022 $102,212 408 $102,620 81% Three Months Ended April 30, 2021 $75,721 378 $76,099 79%#21GAAP to Non-GAAP reconciliation (Cont'd) ($K) Non-GAAP professional services gross profit: Subscription gross profit Stock-based compensation expense-related charges Non-GAAP professional services gross profit 21 Non-GAAP professional services gross margin Three Months Ended April 30, 2022 $1,045 623 $1,668 9% Three Months Ended April 30, 2021 $3,550 284 $3,834 27%#22GAAP to Non-GAAP reconciliation (Cont'd) 1) 2) ($K) Non-GAAP operating (loss) income: GAAP operating loss Stock-based compensation expense-related charges(1) Amortization of acquired intangible assets Non-GAAP operating (loss)/income(2) 22 Non-GAAP operating margin Three Months Ended April 30, 2022 ($23,128) 12,703 133 ($10,292) (7%) Three Months Ended April 30, 2021 ($10,498) 8,906 82 ($1,510) (1%) Includes $0.2 million of employer payroll tax related to stock-based compensation expense for the three months ended April 30, 2021. Sprinklr identified immaterial corrections immaterial corrections related to capitalization of costs to obtain customer contract during the year ended January 31, 2022 which resulted in revisions to prior year reported amounts within decreases to the respective GAAP measures of operating loss and net loss of $0.2 million for the three months ended April 30, 2021.#23GAAP to Non-GAAP reconciliation (Cont'd) 1) 2) ($K) Non-GAAP operating expense: GAAP operating expense Stock-based compensation expense-related charges(¹1) Amortization of acquired intangible assets Non-GAAP operating expense(2) 23 Three Months Ended April 30, 2022 $126,385 11,671 133 $114,581 Three Months Ended April 30, 2021 $89,769 8,244 82 $81,443 Includes $0.2 million of employer payroll tax related to stock-based compensation expense for the three months ended April 30, 2021. Sprinklr identified immaterial corrections immaterial corrections related to capitalization of costs to obtain customer contract during the year ended January 31, 2022 which resulted in revisions to prior year reported amounts within decreases to the respective GAAP measures of operating loss and net loss of $0.2 million for the three months ended April 30, 2021.#24GAAP to Non-GAAP reconciliation (Cont'd) ($K) Non-GAAP net loss: GAAP net (loss) attributable to Sprinklr, Inc. Stock-based compensation expense-related charges(¹) Amortization of acquired intangible assets Non-GAAP net (loss) income 1) 24 Includes $0.2 million of employer payroll tax related to stock-based compensation expense for the three months ended April 30, 2021. Three Months Ended April 30, 2022 ($25,288) 12,703 133 ($12,452) Three Months Ended April 30, 2021 ($14,493) 8,906 82 ($5,505)#25Free Cash Flow reconciliation ($K) Free cash flow: Net cash (used in) provided by operating activities Purchases of property and equipment Capitalized internal-use software Free cash flow Litigation settlement payments Adjusted free cash flow 25 Adjusted free cash flow margin Three Months Ended April 30, 2022 ($2,910) (638) (2,288) ($5,836) 12,000 $6,164 4% Three Months Ended April 30, 2021 ($10,401) (1,164) (1,034) ($12,599) ($12,599) (11%)#2626 Thank you