#1HSBC Ventures, Innovation & Partnerships Catherine Zhou - Global Head of Ventures, Digital Innovation & Partnerships#2Technology strategy - helping enable the Group to digitise at scale Speed 38 Scale K 7 ку Resilience хоо 0-0x People 8 Ag We aim to improve our time to market and stay ahead of the competition, making more of our services available via third parties We intend to build products once and rapidly scale them across the bank by leveraging Cloud technology, using modernised core platforms and data as our foundation We plan to make our services more secure, better for the environment and more available Our aim is to have the right people, in the right places, equipped with skills for the future - empowered to be at their best and deliver as one team Programmes Programmes Programmes Programmes Speed of Work Powered by cloud Secure digital identity Dynamic, rewarding careers Modern core Develop once & rapidly scale 2 Cyber uplift & Tech Available business risk management Right talent, right place Å services Modern and simple architecture 24/7 Group innovation strategy 563 Data at scale Net-zero carbon B Workplace experience INSO Multi-year strategy aims to deliver long-term business benefits Providing the next generation of banking products and services for customers Built around modernising our technology architecture and operating model 14 programmes to deliver our 4 strategic capabilities Speed, Scale, Resilience, People Aligned to the bank's four strategic pillars, the businesses, functions and regional strategies 1#3Technology strategy 1. 2. 24/7 B Speed selected 2027 ambitions. Release customer-facing applications to market 3x faster from more than 6 months to less than 2 months Increase focus on Agile delivery - from 15% in 2021 to 80% of Technology workforce working fully in Agile teams Modernise and simplify architecture - 20% of applications demised and 70% modernised Resilience 88 0-0x Reduce system downtime - 50% improvement in availability of important business services¹ Cybersecurity Improve within top-quartile industry rating (NIST3 Cybersecurity Framework) Reduce carbon footprint - 10% reduction in data centre energy consumption by 2026, from 2019 baseline Refers to availability of Tier 0 and Tier 1 systems Top quartile ratings will move with peer group size 3. 4. Scale Increase focus on cloud adoption - from 27% in 2021, to >70% of our end-state estate on cloud K 7 ку Increase data availability – from 3 to 20 months to build new data analysis to on-demand big data analysis People Increase employee satisfaction for workplace technology - significant improvement in Net Promoter Score4 Foster a culture of innovation to explore new business models, alternative asset types and develop brand leadership in ESG National Institute of Standards and Technology Employee NPS within the Technology function Improve colleague tooling - from 100+ disconnected tools and technology to simplified, consolidated tools & one centralised social intranet 2#4Ventures, Innovation & Partnerships HSBC is investing in and deploying technology to improve customer experience, make the bank more efficient and enable its growth priorities Our objectives are to: Gain insights into major innovation trends. ◆ Catalyse early adoption of new technologies or business models Support all businesses and functions of HSBC Seek sound financial returns but recognise risky nature of venture investment Ventures, Innovations & Partnerships seeks to improve upon HSBC's approach to innovation by building on our foundational capabilities, further scale existing projects and apply VC-like commercial discipline to our technology investments Global Ventures, Innovation and Partnerships helps accelerate the development of digital products and services in our key markets, spread across four services Open Testing and developing new ideas |~ Invest Investing in early stage technology 57 KY Catalyst Supporting projects and ideas to scale b Accel Demonstrating new ways of working 3#5HSBC Invest's portfolio Security, crime prevention & identity MENLO SECURITY Malware Prevention Quantexa outcomes delivered Contextual Data CROWDSTRIKE Endpoint Security¹ KENNA Security Vulnerability Platform¹ PRIVITAR Data Privacy BioCatch Biometric Analytics callsign Al Authentication * Consortium 1. Exited Platform / business model innovation Cloud, data & analytics STOIC Big Data Analytics CustomerMatrix Customer Network¹ platfora Data Analytics¹ Trade Information Network Transactional Data* Solidatus Graph Database Banking access vizolution Digital Journey kyriba Treasury Platform¹ TRADESHIFT Supply Chain Network openfin Financial OS bud Open Banking Platform €6 episodesix Payments Technology divido BNPL Platform Operational efficiency CloudBees. DevOps KY 3 P Know Your Third Party Vendor Onboarding* we trade more trust, more trade. SME Trade Platform* CONTOUR Digital Trade Docs* Borderless financial services Xcxagroup Employee Health Deep technologies Emerging technologies r3. DLT Consortium* consEnsYS Ethereum Blockchain Brand innovation Impact & sustainability MIMIOTECH ESG Data Platform SUPPLYSHIFT Supplier ESG Rating 4#6Digital Business Services leadership team Functional Leads Stacey Alioto Deputy Group Chief Operating Officer Sonali Goel Global Head of Operations John Hinshaw Group Chief Operating Officer Steve Van Wyk Group Chief Information Officer Gayatri Kanakaratnam Chief Control Officer Kate Platonova Group Chief Data Officer Catherine Zhou Global Head of Ventures Regional COOs David Grimme Chief Operating Officer Asia-Pacific Global Business COOs Suzy White Global COO Mehul Desai Chief Operating Officer UK (Interim) Simon Parsons Global Head, Strategic Cost Management Kevin Martin Global COO Head of Digital Transformation, WPB Markets and Securities Services Business Partners Kirsty Daly DBS Corporate Governance Officer Terecina Kwong Chief Operating Officer Europe Jeff Conway Global COO Wholesale David Matthews Global Head of Internal Communications (Interim) Jennifer Strybel Chief Operating Officer USA lan Glasner Chief of Staff Roshni Haywood Global Head of HR 10 5#7Speaker bio - Catherine Zhou Catherine is the Global Head of Ventures, Digital Innovation & Partnerships at HSBC. She is driving group level efforts to uncover new profit pools, alternative business models and leading changes from outside in. Prior to HSBC, Catherine ran the Consumer Bank for East West Bank and led the efforts to build an entirely new stack of digital capabilities from ground up. Prior to joining the bank, she was a senior partner at PwC and served as the leader for the Digital Services business for the Financial Services Industry. Catherine is deeply connected to the financial centres in New York, Asia and Europe while rooted in Silicon Valley, San Francisco the Bay area, working with start ups and technology giants in developing digital first businesses. 6#8Disclaimer Important notice The information, statements and opinions set out in this presentation and accompanying discussion ("this Presentation") are for informational and reference purposes only and do not constitute a public offer for the purposes of any applicable law or an offer to sell or solicitation of any offer to purchase any securities or other financial instruments or any advice or recommendation in respect of such securities or other financial instruments. 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Any such forward-looking statements are not a reliable indicator of future performance, as they may involve significant stated or implied assumptions and subjective judgements which may or may not prove to be correct. There can be no assurance that any of the matters set out in forward-looking statements are attainable, will actually occur or will be realised or are complete or accurate. The assumptions and judgments may prove to be incorrect and involve known and unknown risks, uncertainties, contingencies and other important factors, many of which are outside the control of the Group. Actual achievements, results, performance or other future events or conditions may differ materially from those stated, implied and/or reflected in any forward-looking statements due to a variety of risks, uncertainties and other factors (including without limitation those which are referable to general market conditions, regulatory changes, the impact of the Covid-19 pandemic or as a result of data limitations and changes in applicable methodologies in relation to ESG related matters). Any such forward-looking statements are based on the beliefs, expectations and opinions of the Group at the date the statements are made, and the Group does not assume, and hereby disclaims, any obligation or duty to update, revise or supplement them if circumstances or management's beliefs, expectations or opinions should change. For these reasons, recipients should not place reliance on, and are cautioned about relying on, any forward-looking statements. No representations or warranties, expressed or implied, are given by or on behalf of the Group as to the achievement or reasonableness of any projections, estimates, forecasts, targets, commitments, prospects or returns contained herein. Additional detailed information concerning important factors that could cause actual results to differ materially from this Presentation is available in our Annual Report and Accounts for the fiscal year ended 31 December 2021 filed with the Securities and Exchange Commission on Form 20-F on 23 February 2022 (the "2021" Form 20-F") available at www.hsbc.com.. Information in this Presentation was prepared as at 2 March 2022. 7