#1INVESTOR PRESENTATION Al Knowledge for Service eGain NASDAQ: EGAN March 2024#2Safe Harbor statement This presentation contains forward-looking statements within the meaning of the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995, including without limitation: our financial guidance for the third quarter of fiscal 2024 and fiscal 2024 full year ending June 30, 2024; and our market opportunity. The achievement or success of the matters covered by such forward-looking statements, including future financial guidance, involves risks, uncertainties, and assumptions, many of which involve factors or circumstances that are beyond our control. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our actual results could differ materially from the results expressed or implied by the forward-looking statements we make, including our ability to achieve our targets for the third quarter of fiscal 2024 and fiscal 2024 full year ending June 30, 2024. The risks and uncertainties referred to above include, but are not limited to: risks to our business, operating results, and financial condition; risks associated with new product releases and new services and products features; risks that customer demand may fluctuate or decrease; risks that we are unable to collect unbilled contractual commitments, particularly in the current economic environment; risks that our lengthy sales cycles may negatively affect our operating results; currency risks; our ability to capitalize on customer engagement; risks related to our reliance on a relatively small number of customers for a substantial portion of our revenue; our ability to compete successfully and manage growth; our ability to develop and expand strategic and third party distribution channels; risks related to our international operations; our ability to continue to innovate; our strategy of making investments in sales to drive growth; general political or destabilizing events, including war, intensified international hostilities, conflict or acts of terrorism; the effect of legislative initiatives or proposals, statutory changes, governmental or other applicable regulations and/or changes in industry requirements, including those addressing data privacy, cyber-security and cross-border data transfers; and other risks detailed from time to time in eGain's public filings, including eGain's annual report on Form 10-K for the fiscal year ended June 30, 2023 and subsequent reports filed with the Securities and Exchange Commission, which are available on the Securities and Exchange Commission's website at www.sec.gov. These forward-looking statements are based on current expectations and speak only as of March 4, 2024. The Company assumes no obligation and does not intend to update these forward-looking statements, except as required by law. Slide 2#3Who we are Powered by Generative AI and our industry-leading Knowledge offering, eGain is a visionary in the 2023 Gartner® Magic Quadrant™ for customer engagement Slide 3#4Favorable market trends accelerated by Generative Al 1 Poor Agent Experience and Attrition Risk Over 2/3 of contact center agents lack effective knowledge guidance 2 Knowledge Silos and Fragmentation AI Knowledge can automate large parts of knowledge build process 3 Enterprises Demand More Efficiency $250B contact center labor market needs to be more efficient Slide 4#5Large and growing market opportunity $20B Market for AI Knowledge for Service Customer Service Market 17 Million CC Agents = $5B Conversational Self Service = = $5B Enterprise Service Market 100 Million Employees = $10B $10k/agent/year saving with a $300/agent/year eGain investment $5/contact saving with a $0.10/contact eGain investment $ık/employee/year saving with a $100/employee/year eGain investment Slide 5#6Why eGain = مو We are the #1 Al Knowledge Platform for the enterprise Slide 6#7Top-rated by analysts and customers Gartner #1 Knowledge Management + Digital Engagement + Composable Architecture Gartner Critical Capabilities Report on Customer Engagement, 2023 Gartner #1 Peer Insights Customer Review FORRESTER #1 Current Product Offering Forrester New Wave Report on Digital-first Customer Service KMWorld 2023 AWARD WINNER KMPromise Slide 7#8Gartner 2023 CEC Critical Capabilities: scores Vendors Knowledge Management Digital Engagement Automation of Engagements Composability Total eGain 4.8 4.7 4.4 4.2 18.1 salesforce 4.0 4.4 4.5 3.1 16.0 ORACLE 4.5 4.1 4.4 3.7 16.7 servicenow. 4.2 4.0 3.9 2.7 14.8 Microsoft 4.0 4.5 4.5 4.0 17.0 ☑zendesk 4.0 4.7 4.1 2.9 15.7 NICE ΝΑ ΝΑ ΝΑ ΝΑ ΝΑ VERINT ΝΑ ΝΑ ΝΑ NA ΝΑ KMS Lighthouse ΝΑ ΝΑ ¾ ΝΑ ΝΑ ΝΑ Slide 8#9There is a lot more to safely and effectively deploying Gen Al in enterprise customer service than ChatGPT Customer Omnichannel query Taxonomy DDD What answer- finding capabilities to invoke? Search Engine Curated Content Content management workflows Semantic Search Self-Service CBR Guidance Documented Content Intent Inference Contact Center Agent Control correctness and consumability Entity Extraction Author Virtual Assistant Customer Interaction Content AssistGPT AssistGPT Customer Context & Journey History Personalization & Controls Feedback & Suggestions Analytics & Learning Slide 9#10GTM uniquely aligned with our product-market fit Sell Direct to Enterprise 1. Awareness • Market Analysts Communities of Interest • Ecosystem buildout 2. Interest Customer proof points at scale . Consultative engagement Quick Value Model (business case) 3. Consideration • Innovation in 30 days • Deep Gen Al capabilities • KM partner for sustained success 4. Purchase Flexible terms . Aggressive pricing • Highly responsive Growing Ecosystem Sls CRM CC Amazon Connect Other A Adobe accenture Deloitte. J.D. POWER slalom Microsoft Dynamics 365 salesforce AVAYA ... CISCO CALABRIO™ CallMiner IBM SAP LIVE PERSON Five9 Microsoft Teams tkc ☑zendesk *GENESYS® digital NICE Porsche Consulting servicenow. talkdesk® VERINT Slide 10#11Client Success AssistGPT™ slashes knowledge build effort & cost ES3 NETWORKS Leading European Energy Company 5X faster Knowledge Base build using AssistGPT capability 98% Answer Findability with Instant Answers Agent Adoption with improved FCR Challenge Rigid tools and processes could not address evolving customer inquiries Lack of trust in knowledge answers, hence poor use Poor agent experience & CSAT Worsening handle and hold times How we are solving it Knowledge Hub + Gen AI powered process to create knowledge base starting with call transcripts AssistGPT™ Improved Agent Experience with easily accessible, relevant knowledge SME & Knowledge Consultants collaborated to deploy knowledge quickly and safely Analytics for Knowledge usage and agent performance to optimize quality Intelligent content authoring to boost findability and use Contextualized Knowledge to deliver to agent needs in the moment of truth easy with eGain Slide 11#12Client Win AssistGPTTM walks the Gen Al talk .:: one medical Membership-based primary care practice 350 CC agents & growing fast Innovation in Thirty Days confirmed alignment of requirements with capabilities 5-month sales cycle Challenge Multiple content silos impacting agent performance and confidence How we are solving it Single source of truth, unifying knowledge silos across the business Instant Answers to support agents with timely, consumable responses Analytics to monitor agent and customer KPIs and optimize continuously Poor findability across content repositories Minimal visibility on KPIS Knowledge Hub + AssistGPT™ Knowledge Integrated with Salesforce and NICE Extensive agent training requirement resulting in high onboarding costs Guided Help for complex inquiries that benefit from interactive dialog Managed Services to speed workflow creation and content curation easy with eGain Slide 12#13Slide 13 Our install base is our AssistGPT springboard Install Base . Knowledge Hub Plan Growing pipeline driven by Gen AI capabilities • 2 Knowledge Hub ~ 50% of annualized revenue SaaS ARR per knowledge customer increased 6% yoy in the qtr. ended 12/31/23 LTM net retention rate was 103% and net expansion rate of 113% Conversation Hub~25% of annualized revenue Consolidation pressure for conversation products without active Knowledge rollout • Analytics Hub ~ 13% of annualized revenue Sticky customer base (CC platform lifecycle dependent) . Cisco OEM ~12% of annualized revenue • Sticky customer base (on-prem) . Innovation in 30 days trials - 75% conversion rate • 80% of new logos are Knowledge . Expect double digit CAGR in Knowledge, going forward Conversation Hub • Turn on AssistGPT & Knowledge for all customers and drive Al knowledge rollout Analytics Hub . These customers are leads for new Knowledge logos Cisco OEM . Partner with Cisco to sell AssistGPT & Knowledge in Cloud#14Strong balance sheet to invest in growth • • Investing in AI Knowledge product and market R&D Marketing • Sales Continuing to buy back stock Exploring opportunistic inorganic growth Slide 14#15with eGain easy with © 2024 eGain Corporation. All rights reserved. Slide 15#16Q2FY24 financial highlights Metric Total Revenue Ending SaaS ARR Non-GAAP Gross Margin Non-GAAP Net Income Operating Cash Flow Adjusted EBITDA Margin Performance $23.8 million, down 7% year-over-year $73.8 million, down 3% year-over-year 72% compared to 75% in Q2FY23 $3.4 million, up ~100% year-over-year $7.7 million, or 32% margin Cash and equivalents 16% compared to 9% in Q2FY23 $86.8 million, up 19% year to date Slide 16#17Revenue and gross margin 11% REVENUE (YOY%) -4% 5% -2% -7% 75% GROSS MARGIN¹ 74% 73% 72% 69% $25.6 $24.2 $23.8 $23.0 $24.6 $17.1 $19.3 $18.2 $17.6 $15.8 Q2FY23 Q3FY23 Q4FY23 Q1FY24 $ IN MILLIONS 1. Excludes stock-based compensation. Q2FY24 Q2FY23 Q3FY23 Q4FY23 Q1FY24 Q2FY24 $ IN MILLIONS Slide 17#18Net income and EBITDA margin NON-GAAP NET INCOME (DILUTED EPS) ADJUSTED EBITDA MARGIN¹ $0.11 $0.12 $0.11 $0.05 $0.03 9% 5% 16% 16% 12% $3.8 $3.4 $3.6 $4.0 $3.8 $1.7 $2.8 $1.1 $2.2 $1.1 Q2FY23 Q3FY23 Q4FY23 Q1FY24 Q2FY24 Q2FY23 Q3FY23 Q4FY23 Q1FY24 Q2FY24 $ IN MILLIONS $ IN MILLIONS 1. Excludes depreciation, intangibles amortization, stock-based compensation, other income/expense, and unusual transactions. Slide 18#19Q3FY24 and FY24 guidance Total Revenue GAAP Net Income Q3FY24 FY2024 $22.6M $23.0M - $92.0M $93.0M $0.4M - $1.0M ― $4.5M $5.0M GAAP Net Income EPS $0.01 $0.03 $0.14 $0.16 Non-GAAP Net Income $1.6M - $2.2M $9.3M - $9.8M Non-GAAP Net Income EPS $0.05 - $0.07 $0.29 $0.31 Slide 19#20GAAP P&L last 5 quarters $ in thousands For the Period Ending Subscription Professional services Total Revenue Cost of revenue Q2FY23 Q3FY23 Q4FY23 Q1FY24 Q2FY24 23,614 20,980 22,807 22,323 21,996 1,986 2,033 1,828 1,853 1,819 25,600 23,013 24,635 24,176 23,815 6,752 7,595 6,686 6,838 Gross Profit 18,848 15,418 17,949 17,338 6,990 16,825 Gross Profit % 74% 67% 73% 72% 71% Research and development 7,188 6,687 6,551 6,632 6,660 Sales and marketing 8,895 6,837 6,516 6,104 5,349 General and administrative 2,552 2,406 2,524 3,186 2,391 Total Operating Expense 18,635 15,930 15,591 15,922 14,400 Income (Loss) From Operations 213 (512) 2,358 1,416 2,425 Interest income 529 818 768 949 982 Currency exchange gain/(loss) Other non-operating income/(exp.) (545) (245) (454) 610 (697) EBT 197 61 2,672 2,975 2,710 Income tax benefit/(provision) (301) (433) (71) (379) (525) Net (Loss) Income (104) (372) 2,601 2,596 2,185 20 20#21Q3 Q2 FY23 FY23 Q4 FY23 Q1 FY24 Q2 FY24 GAAP to Non-GAAP reconciliation $ in thousands Gross profit $18,848 $15,418 $17,949 $17,338 $16,825 Gross profit % Stock-based compensation expense 74% 67% 73% 72% 71% 412 371 256 297 284 Non-GAAP gross profit 19,260 15,789 18,205 17,635 17,109 Non-GAAP gross profit% 75% 69% 74% 73% 72% Operating income $213 $(512) 2,358 1,416 2,425 Stock-based compensation expense 1,771 1,447 963 1,208 1,195 Non-GAAP operating income $1,984 $935 $3,321 $2,624 $3,620 21 221#22GAAP to Non-GAAP reconciliation in thousands Q2FY23 Q3FY23 Q4FY23 Q1FY24 Q2FY24 GAAP Cost of subscription $4,424 $5,393 $4,882 $5,047 $5,109 Stock-based compensation expense Non-GAAP cost of subscription $4,424 $5,393 $4,882 $5,047 $5,109 GAAP Cost of professional services $2,328 $2,202 $1,804 $1,791 $1,881 Stock-based compensation expense (412) (371) (256) (297) (284) Non-GAAP cost of professional services $1,916 $1,831 $1,548 $1,494 $1,597 GAAP research and development $7,188 $6,687 $6,551 $6,632 $6,660 Stock-based compensation expense (553) (509) (336) (397) (367) Non-GAAP research and development $6,635 $6,178 $6,215 $6,235 $6,293 GAAP sales and marketing $8,895 $6,837 $6,516 $6,104 $5,349 Stock-based compensation expense (292) (174) (1) (159) (197) Non-GAAP sales and marketing $8,603 $6,663 $6,515 $5,945 $5,152 GAAP general and administration $2,552 $2,406 $2,524 $3,186 $2,391 Stock-based compensation expense (514) (393) (370) (355) (347) 22 Non-GAAP general and administration $2,038 $2,013 $2,154 $2,831 $2,044#23GAAP to Non-GAAP reconciliation $ in thousands Q2FY23 Q3FY23 Q4FY23 Q1FY24 Q2FY24 Net (loss) income ($104) ($372) $2,601 $2,596 $2,185 Depreciation and amortization expense 125 123 115 107 97 Stock-based compensation expense 1,771 1,447 963 1,208 1,195 Interest income (529) (818) (768) (949) (982) 301 433 71 379 525 Income tax provision Other (expense) income, net 545 245 454 (610) 697 Severance and related charges 85 87 574 81 54 Adjusted EBITDA % of total revenue $2,194 $1,145 $4,010 $2,812 $3,771 9% 5% 16% 12% 16% 23#24Balance sheet $ in thousands as of: Current Assets Cash and Cash Equivalents Accounts Receivables Prepaid & Other C/A Restricted Cash Dec-31-2023 Jun-30-2023 $ in thousands as of: Dec-31-2023 Jun-30-2023 Current Liabilities 86,833 73,201 Accounts Payable 1,777 2,044 14,271 31,569 Accrued Expenses 10,049 13,084 4,614 5,051 Operating Lease Liabilities 587 832 7 7 Deferred Revenue 40,880 47,762 105,725 109,828 Total Current Liabilities Non-Current Liabilities 53,293 63,722 Total Current Assets Non-Current Assets PPE, Net 561 633 Operating lease right-of-use assets 2,200 2,797 Operating Lease Liabilities, Net of Current 1,470 1,762 Goodwill 13,186 13,186 Deferred Revenue, Net of Current 2,991 2,101 Intangible Assets, Net 0 Other Long-term Liabilities 896 836 Other Assets, Net 3,771 3,673 Total Non-Current Liabilities 5,357 4,699 Total Assets 125,443 130,117 Shareholders' Equity Common Stock 32 32 APIC 402,199 398,868 Treasury Stock (8,778) (5,763) Retained Earnings (326,660) (331,441) Total Shareholders Equity 66,793 61,696 Total Liabilities & Shareholders Equity 125,443 130,117 24