#1AUSTRIAN POST Investor Presentation Q1 2022 PTC15093 Walter Oblin, CFO Vienna, 13 May 2022#2A 1. HIGHLIGHTS AND OVERVIEW 2. Strategy Implementation 3. Group Results Q1 2022 4. Outlook 2022 2#3AUSTRIAN POST AT A GLANCE Mail Letter Mail Direct Mail Newspapers and Magazines Parcel & Logistics Retail & Bank Parcels and Express - Branch and Financial Services - Fulfillment and Cash Transport E-Commerce Services Revenue 2021: Revenue 2021: EUR 1,224m ☑ EUR 1,246m Customer Services Revenue 2021: EUR 75m EBITDA 2021: EUR 370m EBIT 2021: EUR 205m Group Revenue 2021: EUR 2,520m INVESTOR PRESENTATION Investor Relations Vienna, 13 May 2022 bank 99 Revenue mix Q1 2022 Branch & Financial Services Parcel 4% International 15% Letter Mail & 31% Business EUR 601.4m Revenue 32% Parcel ria Austria and Logistics Solutions Solutions 18% Direct Mail & Media Post 3#4LATEST TRENDS IN 2022 General mail and parcel trends Decrease of positive special effects from 2021 - - Record parcel volumes during lockdowns Additional pandemic-related business Restrained consumer sentiment at present Additional international trends Pressure on the Turkish lira Higher raw materials' prices, particularly for energy Soaring inflation and bottlenecks in global supply chains Q1 Austrian parcel volumes Consolidation after sharp rise (millions of parcels) 47 43 35 26 28 20 23 Public consumption Macro problems with a negative impact Year-on-year change (%) +5.3 FX rate Turkish lira Strong pressure in H2 2021 (1 TRY in EUR) 0.11 2016 2018 2020 2022 -0.4 +0.1 0.06 Consumer price index Austria Soaring inflation Change from the prev. year (%) -0.9 -1.6 01/21 04/22 2020 2021 2022 2023 2024e Source: Austrian National Bank (OeNB) Source: Austrian National Bank (OeNB), WIFO, IHS (April 2022) INVESTOR PRESENTATION Investor Relations Vienna, 13 May 2022 1.9 04/21 05/21 06/21 Source: Statistics Austria (April 2022); Basis 2015 =100 07/21 08/21 09/21 10/21 11/21 12/21 01/22 02/22 03/22 04/22 7.2 4#5Q1 2022 OVERVIEW € Revenue EUR 601.4m (-7.1%/-2.4%¹) EBIT EUR 39.6m (-33.7%) Mail -3.9% EUR 298.9m Parcel & Logistics -12.5% EUR 283.1m EBIT margin excl. Parcel Turkey -3.4% EUR 232.7m Mail Parcel Turkey -39.1% EUR 50.4m Parcel & Logistics Retail & Bank +49.3% EUR 26.4m 厦 Measures Outlook 2022 1 Excl. Parcel Turkey INVESTOR PRESENTATION Investor Relations Vienna, 13 May 2022 Revenue: Moderate inflation adjustments Expenditure: Services with utmost efficiency CAPEX: Assessment of investments Q1 2022 Q1 2021 6.6% 9.2% 13.7% 14.6% 6.2% 11.1% Increased uncertainty in forecasting · Targeted of as much as possible stable revenue (2021: EUR 2.5bn) Expected 2022 EBIT in the range of 2021 (EUR 205m) and 2020 (EUR 161m) 5#6GROUP REVENUE IN Q1 2022 BELOW THE HIGH PRIOR-YEAR LEVEL Revenue development EUR m -7.1% (-2.4% excl. Parcel Turkey) 647.0 601.4 Retail & Bank 17.7 +49.3%. 26.4 Parcel & Logistics 323.7 -12.5% 283.1 (-3.4% excl. Parcel Turkey) Group: -7.1% to EUR 601.4m Decline in Mail and Parcel, Parcel Turkey revenue down by approx. -40% in Euro YOY Mail: -3.9% to EUR 298.9m - - Decrease in letter mail to EUR 187.6m (Austria -5.1%; International -23.9%) 5.5% increase in Direct Mail and Media Post to EUR 111.2m following a weak prior-year quarter Parcel & Logistics: -12.5% to EUR 283.1m Downward revenue development of Parcels Austria (-6.8%) after a strong Q1 2021 - Parcel Turkey revenue drop due to FX rate (-39.1%) Further growth in Parcel CEE/SEE revenue (+3.8%) Sharp rise in Logistics Solutions revenue (+16.0%) Retail & Bank: +49.3% to EUR 26.4m - - Q1 2022 Income from Financial Services up from EUR 7.1m to EUR 17.4m Branch Services revenue down from EUR 10.5m to EUR 9.0m Mail 311.0 -3.9% 298.9 Q1 20211 1 Adjusted presentation INVESTOR PRESENTATION Investor Relations Vienna, 13 May 2022 6#7Q1 2022 EARNINGS STRONGLY IMPACTED BY THE PARCEL BUSINESS EBIT development EUR m 59.8 -33.7% -4.4 FX effect 39.6 -5.1 -18.4 +7.7 Q1 Mail Parcel & Logistics Retail & Bank Corporate/ Consol. Q1 2021 2022 INVESTOR PRESENTATION Investor Relations Vienna, 13 May 2022 Group: -33.7% to EUR 39.6m Decline in parcel business heavily affected by Turkish lira FX rate, positive development in the Retail & Bank Division Mail: -9.7% to EUR 41.1m - Volume drop in letter mail and discontinuation of special mailings; high level of fixed costs - Recovery of Direct Mail after a weak Q1 2021 Parcel & Logistics: -51.3% to EUR 17.4m Reduced earnings contribution of the Turkish business (FX rate lira/euro in Q1 2022 of 15.7 vs. 8.9 in Q1 2021)) as well as the decrease in positive COVID-19 special effects Mid single-digit EBIT margin in Turkey Retail & Bank: +41.8% to minus EUR 10.7m Acquisition of ING Austria's retail business 7#8A 1. Highlights and Overview 2. STRATEGY IMPLEMENTATION 3. Group Results Q1 2022 4. Outlook 2022 8#9AHEAD TO THE FUTURE 1 Defending market leadership and profitability in the core business Profitable 2 growth in near markets => |%三 Sustainability, diversity and customer orientation as guideline for all activities 3 組 = bank 99 Development of retail and digital offerings for private customers and SMEs 9#101 LETTER MAIL Austrian and International Volumes (millions of items) Ø -4.3% p.a. [0 -5.6% p.a. 1 939 931 910 833 764 728 723 690 643 615 Austrian Letter Mail volumes - Ongoing decline of letter mail volumes Drop of 4% in Q1 2022 1% -2% -3% EUR -5% -4% -6% -6%-6% 709m Revenue 2018 2019 2020 2021 Q1 Austrian Letter Mail 2012 2013 2014 2015 2016 ¹ 2017 International Letter Mail 1 Adjusted presentation due to automated calculation methodology INVESTOR PRESENTATION Investor Relations Vienna, 13 May 2022 -14% 2020 Q2 Q3 Q4 2021 2022 10#111 PRIORITY AND NON-PRIORITY POSTAL RATES IN EUROPE Rate adustments effective 1 July 2022 Spain 10.911 4.98 Denmark 1.37 3.32 Italy 1.25 3.18 Greece 1.23 2.60 Estonia 1.25 2.09 Belgium 1.171 1.87 Latvia 1.83 Poland Romania Finland Czech Republic 1.45 1.81 1.13 1.69 1.67 1.191 1.64 France 1.21 1.49 Norway 1.46 Croatia 10.74 1.45 Bulgaria 10.71 1.20 Slovakia 10.931 1.15 Rate adjustments effective 1 July 2022 (EUR) Sweden 1.14 Iceland 11,12 National Letter NEW Ireland 1.04 UK 10.77 0.99 Eco Letter Letter S 0.74 0.81 Portugal Hungary 10.731 0.94 10.68 0.94 Letter M 1.30 1.30 Lithuania 10,83 0.93 Standard letter <20g Netherlands Slovenia Germany Austria Switzerland Luxembourg 0,93 Paket S 2.55 2.70 0.84 0.91 National (Letter S) 0.87 (adj. for purchasing power) Paket M 4.10 4.25 0.74 0.85 Eco Business Letter S 0.70 0.78 10.64 0.78 0.72 Cyprus Malta 10.42 0.51 0.40 INVESTOR PRESENTATION Investor Relations Vienna, 13 May 2022 Non-Priority (Economy) EUR, January 2022 Letter Letter M 1.15 1.28 Priority Paket S 2.30 2.68 11#121 DIRECT MAIL/MEDIA POST IN AUSTRIA BILA PLUS BILL -25% -25% STIEGL -25% -25% Volumes (millions of items) Ø -1.8% p.a. Ø -6.2% p.a.1 5,108 4,883 4,737 4,727 4,765 4,816 4,599 4,559 4,417 3,916 3,888 Direct Mail/Media Post volumes - Recovery, above all for unaddressed items, after a weak prior-year quarter - Increase of 10% in Q1 2022 EUR -9%-8% 431m Revenue 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 unaddressed addressed INVESTOR PRESENTATION Investor Relations Vienna, 13 May 2022 10 +14% +10% -25% -2% -3%-4% -8% Q2 Q3 Q4 2020 2021 2022 12#131 PARCEL BUSINESS IN AUSTRIA Volumes (millions of items) Ø +9.8% p.a. 0+20.4% p.a.1 184 166 127 46 108 97 50 59 57 65 70 74 80 81 0 Parcel volumes - Consolidation effect after extraordinarily high volumes in the prior-year quarter (driven by Q1 2021 lockdowns) Drop of 9% in Q1 2022 EUR 716m +28% 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 INVESTOR PRESENTATION Investor Relations Vienna, 13 May 2022 Revenue +44% +34% -9% 10 Q1 2020 +33% +17% +9% +7% +1% Q2 Q3 Q4 2021 2022 13#141 INVESTMENTS IN THE LOGISTICS INFRASTRUCTURE CAPEX (EUR m) 161 153 139 143 ~80 Growth CAPEX ~100 Maintenance CAPEX Q1 2022 CAPEX Maintenance CAPEX of EUR 11.8m Growth CAPEX of EUR 11.9m Continuation of investment programme Transition to CO2-free delivery - - Sorting capacity: 118,000 parcels/h by end of 2022 - 2022: completion of logistics centres' expansion in Styria and Upper Austria, beginning of Vienna logistics centre expansion 2018 2019 2020 2021 2022e 2023e 2024e 2025e INVESTOR PRESENTATION Investor Relations Vienna, 13 May 2022 14#151 EXPANSION OF AUSTRIAN LOGISTICS INFRASTRUCTURE 2018 2019 Sorting capacities in Austria (parcels/h) 2020 2021 2022 2023 LC Vienna 142,000 LC Upper Austria LC Styria LC Lower Austria 118,000 LC Tyrol 96,500 LC Vorarlberg 90,000 LC Salzburg Thalgau 85,000 LC Styria 75,000 67,000 LC Lower Austria LC Lower Austria 60,500 LC Upper Austria -LC Vienna LC Carinthia 47,000 33,500 LC Vorarlberg LC Tyrol LC Salzburg Thalgau LC Styria LC Carinthia LC = Logistics centre INVESTOR PRESENTATION Investor Relations Vienna, 13 May 2022 15#161 STAFF STRUCTURE IN AUSTRIA Employees in the Austrian core business (without bank99) FTES (average for the period) 21,926 490 21,003 20,218 20,064 19,417 ୮ -126 1,891 18,790 18,233 2,490 17,692 17,463 17,644 17,444 17,698 17,823 17,697 3,350 3,858 9,397 4,374 4,775 7,883 5,127 5,881 7,247 7,095 6,788 8,041 9,058 9,494 9,866 6,230 5,792 5,416 4,922 4,524 4,233 -330 Civil servants -169 Employees Old CLA +372 Employees New CLA -126 Employees 3,992 12,039 11,229 10,480 9,926 9,329 3,781 3,654 3,486 New Collective Labour Agreement 8,625 8,402 7,644 7,058 6,317 5,412 4,860 4,675 4,345 Old Collective Labour Agreement (before 2009) ■Civil servants 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 Q1 2021 Q1 2022 INVESTOR PRESENTATION Investor Relations Vienna, 13 May 2022 16#172 PROFITABLE GROWTH IN NEAR MARKETS Business proximity Proximity in line with the business model Expansion of Austrian Post's range of services - Digital and hybrid communications - Business process solutions - Digital advertising Expansion of service portfolio along the e-commerce value chain - Printing and intelligent scanning E-commerce software solutions Digital marketing - Contract logistics, fulfillment Value chain in retail and e-commerce Producer EUR >100m REVENUE P.A. Germany Geographical proximity Focus on the parcel business in Southeast and Eastern Europe and Turkey EUR ~470m REVENUE P.A. AUSTRIAN POST INTERNATIONAL AEP Felbra F advanced commerce ADVERSERVE Croatia Purchase/ Assortment Logistics/ Storage Store Collection/ Delivery Customer service INVESTOR PRESENTATION Investor Relations Vienna, 13 May 2022 EXPRESS Slovakia BARCEL SERVICE EXPRESS ONE Hungary OVERSEAS WEBER ESCAL Serbia Bosnia and Herzegovina EXPRESS ONE EXPRESS CITRESS Montenegro EXPRESS Bulgaria Turkey aras 17 17#182 INTERNATIONAL PARCEL MARKETS Parcel volumes in Turkey & CEE/SEE (millions of items) 269 250 EXPRESS ONE 190 185 172 149 139 130 116 206 217 Q1 2022 -19% 139 156 150 106 112 120 95 16 18 19 7 22 24 27 29 33 34 35 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022e in e-commerce; pressure on the Turkish lira in H2 2021 and high inflation CEE/SEE: Ongoing positive volume development in Southeast and Eastern Europe Turkey: Major growth opportunities 44 52 Q1 2022 +3% Turkey¹ CEE/SEE 1 Including documents; full consolidation of the company as of 25 August 2020 (25% stake since 2013) INVESTOR PRESENTATION Investor Relations Vienna, 13 May 2022 18#192 PARCELS TURKEY - ARAS KARGO Financial indicators - 19% parcel volume decline in Q1 2022 Q1 2022 revenue: +7% to TRY 790m ( EUR 50m) Strong and debt-free balance sheet Var gücümüzle aras sizin için çalışıyoruz Parcel volumes¹ (millions of items) 156 150 139 106 112 120 95 217 206 Revenue (TRY m) 0 +21.2% 2,993 2,299 FX rate Turkish lira (1 EUR in TRY) 9.1 6.7 6.1 790 I aras önem taşe 15.6 45 Q1 2021 -19% Q1 +7% 2021 2013 2021 Q1 2013 2022 2021 Q1 2019 2020 2021 April Including documents; full consolidation of the company as of 25 August 2020 (25% stake since 2013) INVESTOR PRESENTATION Investor Relations Vienna, 13 May 2022 2022 2022 19#203 BANK99: NEW STARTING POINT WITH MORE CRITICAL MASS Next phase following acquisition of the ING retail business in Austria Complementary strengths in the product structure bank99 Retail and digital bank Customers bank 99 <...> bank 99 Next Steps Current accounts 99 Investments ING Payment transactions ING Financing INVESTOR PRESENTATION Investor Relations Vienna, 13 May 2022 245,000 316 Employees Balance sheet total EUR 2.9bn Credit volume EUR 1.4bn Investment products EUR 560m Branch offices 1,748 321 +- x = Number of self-service devices SB 475 ZONE Technical integration Organisational integration Product integration - Investments - Financing/ new consumer credit 99€ anlage 99 Hala 20 20#213 SELF-SERVICE ZONES: SLIGHT DECLINE DUE TO LOWER PARCEL VOLUMES 60,674 pick-up boxes Q1 2022: >1.1m items 512 shipping stations 98,778 compartments in pick-up stations Q1 2022: >2.3m items June 2012 -0.4% March 2022 Q1 2022: >1.4m items -5% Poet Sporttasche Meine Sendungen November 2013 March 2022 January 2012 Q1 2022 vs. Q1 2021 INVESTOR PRESENTATION Investor Relations Vienna, 13 May 2022 Versan +2% I Number of self-service solutions March 2022 Items/month 21#22AHEAD TO THE FUTURE 1 Defending market leadership and profitability in the core business 2 Profitable growth in near markets - - Sustainability, diversity and customer orientation as guideline for all activities bank 99 38 Development of retail and 3 digital offerings for private customers and SMEs 22 22#232030 SUSTAINABILITY MASTER PLAN - KEY TOPICS Economy & Customers 1 Sustainable appearance & services for private customers 2 Sustainable mail & parcel products 3 Sustainable procurement 4 Sustainable governance & compliance 5 Stakeholder value Environment & Climate Expansion of bank99: Security of country-wide banking supply for 245,000 customers Sustainability report: CO2 indicators confirmed with reasonable assurance RTSCHAFTSPRUFUNGS- UND 0800 Jesta Gett IBDO ERBERATINSELLS A4 Green Graz: 100% completed, CO₂-free mail and parcel delivery Zusammen bringt man mehr zusammen 6 Green & efficient mobility 7 Green & efficient buildings 8 9 Resource-efficient processes Circular economy People & Social 10 Corporate & leadership culture 11 Integrated diversity management 12 Occupational health & safety 13 Digital responsibility 14 Social dialogue & cooperation INVESTOR PRESENTATION Investor Relations Vienna, 13 May 2022 PV facilities: 3.5 MW peak capacity installed so far Cultural initiative: Programme to improve the corporate and work culture Gender balance project: Steady increased of women in management positions (at present: 35.1% share) 23#241. Highlights and Overview 2. Strategy Implementation 3. GROUP RESULTS Q1 2022 4. Outlook 2022 24#25FINANCIAL INDICATORS AT A GLANCE Q1 2021 Q1 2022 Revenue (EUR m) 647.0¹ 601.4 Decline in Mail and Parcel, increase in Retail & Bank EBITDA margin (%) 15.3 13.5 EBITDA margin below good prior-year quarter EBIT margin (%) 9.2 6.6 EBIT margin strongly impacted by the Turkish business (FX) Earnings/share (EUR) 0.71 0.46 Earnings per share down by EUR 0.26 from the previous year Cash flow (EUR m) 74.4 72.1 Operating free cash flow at the prior-year level 1 Adjusted presentation INVESTOR PRESENTATION Investor Relations Vienna, 13 May 2022 25 25#26KEY INCOME STATEMENT INDICATORS EUR m Revenue Q1 20211 Q1 2022 % A 647.0 601.4 -7.1% -45.7 Positive revenue development in the Retail & Bank Division, Other operating income 22.2 28.4 27.8% 6.2 Raw materials, cons. and services used -185.6 -175.6 5.4% 10.0 decrease in Mail and Parcel & Logistics (revenue decline excl. Parcel Turkey: -2.4%) Expenses for financial services -1.0 -3.2 <-100% -2.2 Stable operational staff costs, Staff costs -303.5 -288.0 5.1% 15.5 Other operating costs -80.5 -81.9 -1.8% -1.4 lower non-operating staff- related expenses At equity consolidation 0.2 0.2 -38.1% -0.1 EBITDA 99.0 81.2 -17.9% -17.7 EBITDA margin 15.3% 13.5% Depreciation, amortisation and impairment -39.2 -41.6 -6.2% -2.4 EBIT 59.8 39.6 -33.7% -20.2 EBIT below Q1 2021, but above Q1 2020 (EUR 33.3m) EBIT margin 9.2% 6.6% Financial result 2.4 1.1 -54.0% -1.3 Income tax -12.3 -10.2 16.8% 2.1 Profit for the period 49.9 30.5 -38.9% -19.4 Earnings per share (EUR) 0.71 0.46 -35.9% -0.26 1 Adjusted presentation INVESTOR PRESENTATION Investor Relations Vienna, 13 May 2022 26#27MAIL DIVISION: Q1 2022 REVENUE DEVELOPMENT Letter Mail & Business Solutions (EUR m) - Volume decline continues at consistent level: -4% Decrease of positive effects from special COVID-19 mailings in the prior-year period - Stability in Business Solutions Direct Mail/Media Post (EUR m) Volume increase of 10% Recovery following a weak Q1 2021, mainly for unaddressed items Advertising business remains volatile; paper bottlenecks 205.6 --8.7%- Q1 2021 187.6 Q1 2022 INVESTOR PRESENTATION Investor Relations Vienna, 13 May 2022 +5.5% 105.4 111.2 Q1 2021 Q1 2022 27 222#28MAIL DIVISION: KEY INCOME STATEMENT INDICATORS EUR m Revenue Q1 2021 Q1 2022 % A 311.0 298.9 -3.9% -12.1 • Letter Mail & Business Solutions 205.6 187.6 -8.7% -17.9 Decrease in traditional letter mail (especially international e-commerce items). Decrease of positive effects from special COVID-19 mailings • Direct Mail 76.6 81.5 6.3% 4.9 . Media Post Revenue intra-Group Total revenue EBIT 28.8 29.8 3.4% 1.0 Q1 2021 negatively impacted by lockdowns 0.7 0.9 25.2% 0.2 311.7 299.8 -3.8% -11.9 45.5 41.1 -9.7% -4.4 EBIT margin¹ 14.6% 13.7% Robust EBIT margin despite the revenue decline 1 EBIT margin in relation to total revenue INVESTOR PRESENTATION Investor Relations Vienna, 13 May 2022 28#29PARCEL & LOGISTICS DIVISION: Q1 2022 REVENUE DEVELOPMENT Revenue development EUR m -12.5% (-3.4% excl. Parcel Turkey) 323.7 Logistics Solutions/ Consolidation 16.8 +16.0% 283.1 40.9 Parcel CEE/SEE +3.8% 19.5 - 42.4 82.8 Parcel Turkey -39.1% 50.4 Parcel & Logistics Division: -12.5% Decline in Austria and Turkey, growth in Southeast and Eastern Europe and in Logistics Solutions (e.g. special logistics services) Austria: -6.8% (EUR -12.4m) Austrian parcel volumes -9% Turkey: -39.1% (EUR -32.4m) 19% parcel volume decline compared to strong Q1 2021 - 7% revenue growth in Turkish lira CEE/SEE: EUR +1.6m - Volume growth in Southeast and Eastern Europe (+3%) Logistics Solutions/Cons.: EUR +2.7m - Positive effects due to change in reporting, modest decrease in special logistics services - Parcel Austria 183.3 -6.8% 170.9 1 Adjusted presentation Q1 2021¹ Q1 2022 INVESTOR PRESENTATION Investor Relations Vienna, 13 May 2022 29#30PARCEL & LOGISTICS DIVISION: KEY INCOME STATEMENT INDICATORS EUR m Revenue Q1 20211 Q1 2022 % 323.7 283.1 -12.5% -40.5 Volume decline of 9% after • Parcel Austria 183.3 170.9 -6.8% -12.4 strong prior quarters Parcel Turkey 82.8 50.4 -39.1% -32.4 • Parcel CEE/SEE 40.9 42.4 3.8% 1.6 Revenue growth of 7% in Turkish lira • Logistics Solutions/Consolidation 16.8 19.5 16.0% 2.7 Revenue intra-Group 0.2 0.2 -33.0% -0.1 Total revenue 323.9 283.3 -12.5% -40.6 EBIT 35.8 17.4 -51.3% -18.4 EBIT margin² 11.1% 6.2% Business in Turkey strongly affected by year-on-year development of the Turkish lira (EBIT margin currently in the mid single-digit range) 1 Adjusted presentation 2 EBIT margin in relation to total revenue INVESTOR PRESENTATION Investor Relations Vienna, 13 May 2022 30 30#31RETAIL & BANK DIVISION: Q1 2022 REVENUE DEVELOPMENT Revenue development EUR m +49.3% 26.4 17.7 17.4 Income from +143% Financial Services 7.1 Branch Services 10.5 -14.3% 9.0 1 Adjusted presentation Q1 20211 INVESTOR PRESENTATION Investor Relations Vienna, 13 May 2022 Q1 2022 Retail & Bank Division: +49.3% Acquisition of the private customer business of ING in Austria at the end of 2021 led to the Q1 2022 revenue increase Income from Financial Services: EUR +10.2m Positive customer ramp-up and acquisition of ING's Austrian retail business Branch Services: EUR -1.5m - Slight drop in revenue for retail goods and branch products 31#32RETAIL & BANK DIVISION: KEY INCOME STATEMENT INDICATORS EUR m Revenue • Branch Services Income from Financial Services Revenue intra-Group Total revenue EBIT 1 Adjusted presentation Q1 20211 Q1 2022 % A 17.7 26.4 49.3% 8.7 10.5 9.0 -14.3% -1.5 Positive development driven by customer ramp-up and ING's retail business in Austria 7.1 17.4 >100% 10.2 45.9 46.6 1.5% 0.7 63.6 73.0 14.8% 9.4 Improved earnings -18.4 -10.7 41.8% 7.7 contribution vs. Q1 2021: EUR +7.7m to EUR -10.7m INVESTOR PRESENTATION Investor Relations Vienna, 13 May 2022 32 22#33SOLID BALANCE SHEET AND FINANCING STRUCTURE EUR m ASSETS Cash, money market/securities 4,792.6 117.2 90.1 4,885.1 108.9 90.4 Liquid financial resources of EUR 109m EQUITY & 4,792.6 4,885.1 LIABILITIES Includes lease liabilities of 332.0 investments Other financial liabilities 404.4 EUR 330m (IFRS 16) 500.8 Financial assets, Liabilities, other 484.6 investment property Financial assets from financial services 2,715.8 2,831.0 EUR 1,099m in cash and cash equivalents from bank99 and EUR 1,407m in receivables from customers Financial liabilities from financial services 2,543.5 2,675.7 EUR 2,613m in liabilities to customers Receivables, inventories, 519.2 other1 Intangible assets, goodwill 143.8 514.6 138.0 201 Social capital Provisions 687.9 683.1 196 Employee under-utilisation 107 Other staff-related provisions Property, plant and 1,206.5 1,202.2 equipment Includes EUR 329m in leased assets (IFRS 16) 179 Other Equity 672.2 693.5 Financial services/ bank99 1 Includes IFRS 5 assets 31/12/2021 31/03/2022 INVESTOR PRESENTATION Investor Relations Vienna, 13 May 2022 31/12/2021 31/03/2022 Equity ratio of 14.2% Proforma equity ratio of 32% with bank99 under equity method 33#34OPERATING FREE CASH FLOW AT A SOLID LEVEL EUR m 83.6 Operating free cash flow of EUR 72m Free cash flow before money market and securities investments of EUR 63m +0.3 -11.8 72.1 +2.6 62.9 -11.9 Cash flow from operating activities Maintenance CAPEX Other excl. Core Banking Operating free cash flow 1 Growth CAPEX Acquisitions/ Divestments Free cash flow before Assets from financial business money market/ securities investments excl. CBA Q1 2021 85.0 -13.7 +3.0 74.4 -4.7 -1.1 68.6 1 Free cash flow before acquisitions/securities/money market investments, growth CAPEX and core banking assets INVESTOR PRESENTATION Investor Relations Vienna, 13 May 2022 लॅ 34#35A 1. Highlights and Overview 2. Strategy Implementation 3. Group Results Q1 2022 4. OUTLOOK 2022 35#36OUTLOOK 2022 Market environment Economic environment in 2022 characterised by inflation and restrained consumer behaviour Entrenchment of inflation due to shortages of raw materials and retail goods as well as high staff costs Fewer positive special effects for parcel and logistics services in 2022 arising from the pandemic Revenue Target of as stable as possible revenue in 2022 (2021: EUR 2.5bn) - Mail business with declining volumes and inflation-driven pricing adjustments (e.g., increased rate for Eco letters from EUR 0.74 to EUR 0.81 as at 1 July 2022) Expected decline in parcel business in H1 2022 following the high prior-year level and catch-up effects in H2 2022; Turkish lira exchange rate developments hard to predict - Increasing revenue in the Retail & Bank Division based on growing financial services business Investments Investment programme remains a top priority (capacity expansion and conversion to climate-neutral delivery) Maintenance CAPEX of about EUR 100m and growth CAPEX of approx. EUR 80m in 2022 Earnings - - Forecast involves significant uncertainty and is conditional upon stability of the energy supply and market environment as far as possible 2022 EBIT expected to be in the range between 2021 (EUR 205m) and 2020 (EUR 161m) Ambition of the company is to get close to the level of 2021 INVESTOR PRESENTATION Investor Relations Vienna, 13 May 2022 36#37CONTACT Austrian Post Investor Relations Rochusplatz 1, 1030 Vienna Website: post.at/ir E-mail: [email protected] Telephone: +43 57767-30400 Financial calendar 2022 11 August 2022 11 November 2022 Half-Year Financial Report 2022 Interim Report Q1-3 2022 Disclaimer This presentation contains forward-looking statements, based on the currently held beliefs and assumptions of the management of Austrian Post, which are expressed in good faith and, in their opinion, reasonable. These statements may be identified by words such as "expectation" or "target" and similar expressions, or by their context. Forward-looking statements involve known and unknown risks, uncertainties and other factors, which may cause the actual results, financial condition, performance, or achievements of Austrian Post, or results of the postal industry generally, to differ materially from the results, financial condition, performance or achievements expressed or implied by such forward-looking statements. Given these risks, uncertainties and other factors, recipients of this document are cautioned not to place undue reliance on the forward-looking statements. Austrian Post disclaims any obligation to update these forward-looking statements to reflect future events or developments. Österreichische Post AG (Austrian Post) | Legal form: limited company under Austrian law | Registered seat in the Municipality of Vienna | Commercial register number: FN 180219d of the Commercial Court of Vienna. This presentation can contain legally protected and confidential information and is protected by copyright. The reproduction, dissemination or duplication of this presentation, either in part or as a whole, requires the express written permission of Austrian Post. INVESTOR PRESENTATION Investor Relations Vienna, 13 May 2022 32 37