#1Rimini Street Investor Presentation For quarter ending September 30, 2023 Property of Rimini Street ©2023 | Proprietary and Confidential#2RS LEGAL DISCLAIMER @ 2023 Rimini Street, Inc. All rights reserved. “Rimini Street" is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein. Investor Presentation This presentation is for informational purposes only and has been prepared to assist interested parties in making their own evaluation with respect to a proposed investment in Rimini Street. The information contained herein does not purport to be all-inclusive. Rimini Street assumes no obligation to update the information in this presentation. This presentation does not constitute an offer to sell or a solicitation of an offer to buy any securities, nor shall there be any sale, issuance or transfer of securities in any jurisdiction where, or to any person to whom, such offer, solicitation or sale may be unlawful. Forward-Looking Statements Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward- looking statements generally are accompanied by words such as "anticipate," "believe," "continue," "could," "currently," "estimate," "expect," "future," "intend," "may," "might," "outlook," "plan," "possible," "potential," "predict," "project," "seem," "seek," "should," "will," "would" or other similar words, phrases or expressions. These forward- looking statements include, but are not limited to, statements regarding our expectations of future events, future opportunities, global expansion and other growth initiatives and our investments in such initiatives. These statements are based on various assumptions and on the current expectations of management and are not predictions of actual performance, nor are these statements of historical facts. These statements are subject to a number of risks and uncertainties regarding Rimini Street's business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, adverse developments in and costs associated with defending pending litigation or any new litigation, including the disposition of pending motions to appeal and any new claims; additional expenses to be incurred in order to comply with injunctions against certain of our business practices and the impact on future period revenue and costs; changes in the business environment in which Rimini Street operates, including the impact of any recessionary economic trends and changes in foreign exchange rates, as well as general financial, economic, regulatory and political conditions affecting the industry in which we operate and the industries in which our clients operate; the evolution of the enterprise software management and support landscape and our ability to attract and retain clients and further penetrate our client base; significant competition in the software support services industry; customer adoption of our expanded portfolio of products and services and products and services we expect to introduce; our ability to sustain or achieve revenue growth or profitability, manage our cost of revenue and accurately forecast revenue; estimates of our total addressable market and expectations of client savings relative to use of other providers; variability of timing in our sales cycle; risks relating to retention rates, including our ability to accurately predict retention rates; the loss of one or more members of our management team; our ability to attract and retain qualified employees and key personnel; challenges of managing growth profitably; our need and ability to raise additional equity or debt financing on favorable terms and our ability to generate cash flows from operations to help fund increased investment in our growth; the impact of environmental, social and governance (ESG) matters; risks associated with global operations; our ability to prevent unauthorized access to our information technology systems and other cybersecurity threats, protect the confidential information of our employees and clients and comply with privacy regulations; our ability to maintain an effective system of internal control over financial reporting; our ability to maintain, protect and enhance our brand and intellectual property; changes in laws and regulations, including changes in tax laws or unfavorable outcomes of tax positions we take, or a failure by us to establish adequate tax reserves; our credit facility's ongoing debt service obligations and financial and operational covenants on our business and related interest rate risk, including uncertainty from the transition to SOFR or other interest rate benchmarks; the sufficiency of our cash and cash equivalents to meet our liquidity requirements; the amount and timing of repurchases, if any, under our stock repurchase program and our ability to enhance stockholder value through such program; uncertainty as to the long-term value of Rimini Street's equity securities; catastrophic events that disrupt our business or that of our clients; and those discussed under the heading "Risk Factors" in Rimini Street's Quarterly Report on Form 10-Q filed on November 1, 2023, and as updated from time to time by Rimini Street's future Annual Reports on Form 10-K, Quarterly Reports on Form 10- Q, Current Reports on Form 8-K, and other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street's expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street's assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street's assessments as of any date subsequent to the date of this communication. Non-GAAP Financial Measures This communication contains certain "non-GAAP financial measures." Non- GAAP financial measures are not based on a comprehensive set of accounting rules or principles. This non- GAAP information supplements and is not intended to represent a measure of performance in accordance with disclosures required by U.S. generally accepted accounting principles, or GAAP. Non-GAAP financial measures should be considered in addition to, and not as a substitute for or superior to, financial measures determined in accordance with GAAP. A reconciliation of GAAP to non-GAAP results is included in the financial tables included in this presentation. Presented under the heading "About Non-GAAP Financial Measures and Certain Key Metrics" is a description and explanation of our non-GAAP financial measures. Property of Rimini Street 2023 | Proprietary and Confidential 2#3Company Overview Property of Rimini Street 2023#4Rimini Street Who We Are Rimini Street (Nasdaq: RMNI) is a global provider of end-to-end enterprise software support, products and services. The Company offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize clients' enterprise application, database, and technology software platforms. We founded Rimini Street to disrupt and redefine the enterprise software support market by developing and delivering innovative new solutions that filled a then-unmet need in the enterprise software market. We became and remain the leading independent software support provider for Oracle and SAP products based on both the number of active clients supported and recognition by industry analyst firms. Over the years, as our reputation for technical capability, value, innovation, responsiveness and trusted reliability grew, clients and prospects began asking us to expand the scope of our support, product and service offerings to meet other current and evolving needs and opportunities related to their enterprise software. We also heard from prospects and clients that their goals include reducing the number of IT vendors to more manageable numbers from a governance perspective, with a desire to select vendors who can provide a wider scope of IT services and become true trusted partners. To meet the needs of our clients and prospects and to service what we believe is a significantly expanded addressable market opportunity, we designed, developed and are now delivering a new, expanded solutions portfolio (our "Solutions Portfolio") for a wider array of enterprise software - including an expanded list of supported software; managed services for Oracle, SAP, IBM, Salesforce and open-source database software; and new solutions for security, interoperability, observability and consulting. We also now offer an integrated package of our services as Rimini ONE™, a unique end-to-end, "turnkey" outsourcing option for Oracle and SAP landscapes designed to optimize our clients' existing technologies with a minimum of 15 extended years of operating lifespan and enable our clients to focus their IT talent and budget on potentially higher-value, innovative projects that will support competitive advantage and growth. Property of Rimini Street 2023 | Proprietary and Confidential OPTIMIZE | EVOLVE | TRANSFORM 4#5RS Senior Management Team Seth Ravin President, CEO & Chairman saba PeopleSoft SAP Sebastian Grady President, Strategic Initiatives Michael L. Perica EVP & Chief Financial Officer Nancy Lyskawa EVP & Chief Client Officer A PeopleSoft Andersen Consulting saba ALTUS ALTUS TECHNOLOGIES CORPORATION Data Center Migration Authority CHANNELL Kevin Maddock EVP & Chief Recurring Revenue Officer David Rowe Chief Products Officer & EVP, Global Transformation Steven Salaets CIO and EVP, Global Shared Services, Security PeopleSoft Andersen SERVICESOURCE KPMG A Andersen Consulting 5 PERFECT COMMERCE PeopleSoft MOODY'S WIND ANALYTICS dbpho EDS ORACLE an HP company PeopleSoft Brian Slepko EVP, Corporate Development ORACLE agile PeopleSoft Andersen Jeff Spicer EVP & Chief Marketing Officer ORACLE IBM Yellowbrick#6RS Company Snapshot Rimini Street is a global provider of end-to-end enterprise software support, products and services Global Platform Strong Revenue Growth Profile Year-to-date September 30, 2023 23% Services Founded: 2005 US$ IN MILLIONS Public: Nasdaq: RMNI TMT 23% $450 Global Headquarters: Las Vegas, NV USA $400 CAGR 14% Employees: 2,000+ $350 $410 $374 $300 Signed Clients: 5,300+ $327 Revenue by Industry $250 11% Public Sector & Education (includes 180+ Fortune 500 and Global 100) $281 $200 $253 Global Mkt Share (1): 86% + $150 Avg Case Client Sat: 4.9+/5.0 $100 $50 27% Manufacturing 6% Global Reach: 21 countries of operation, $0 supporting clients in 140+ countries Distribution & 10% Healthcare & Retail 2018 2019 2020 2021 2022 Many Supported Products and Services Transportation SUPPORT SERVICES MANAGED SERVICES ORACLE SAP ORACLE SAP MariaDB salesforce MySQL MongoDB. Microsoft MySQL MariaDB PostgreSQL IBM Microsoft MongoDB. PostgreSQL PROFESSIONAL SERVICES AND SOLUTIONS Strategic roadmaps, Composable ERP, ERP modernization, Custom solutions, Cloud migrations, Database migrations, Security assessments, Rimini solution implementations, Licensing advisory, Health checks, Skills augmentation U.S. 51% Revenue by APAC 28% Geography2 Other EMEA 13% 8% 1. Based on Gartner metrics for independent support of Oracle and SAP products. 2. "Other" includes Americas excluding the U.S.. Property of Rimini Street 2023 | Proprietary and Confidential 6#7RS Rimini Street Success Based on Client Success Rimini Street achieves an average client satisfaction rating on support cases of 4.9/5.0 (5.0 is "excellent") Our mission is to provide extraordinary technology solutions powered by extraordinary people that achieve each client's strategic, operational, and financial goals. Over $8B in client savings Property of Rimini Street ©2023 | Proprietary and Confidential 5,300+ , clients served 180+ Fortune 500 and Global 100 clients served 140+ countries supported OPTIMIZE | EVOLVE | TRANSFORM 7#8IT Budget & Business Challenges, Opportunity and Rimini Street Solutions K Property of Rimini Street 2023 8#9RS TODAY'S IT Budget Challenge 90% ONGOING OPERATIONS & ENHANCEMENTS TODAY DESIRED FUTURE THE THE BUDGET BUDGET GOAL 10% BUSINESS TRANSFORMATION CHALLENGE Property of Rimini Street ©2023 | Proprietary and Confidential Gartner - "IT Key Metrics Data 2021: Executive Summary" December 18, 2020" 60% TO OPERATE THE BUSINESS 40% BUSINESS TRANSFORMATION 9#10RS TODAY'S Business Challenges Rimini Street has a portfolio of solutions and expertise for just about every business need Maximizing return on investment Extract more value from investments and resources while reducing costs Sample Problem Statement "Our ERP and CRM enterprise software is mission-critical to our business, but maintaining it is costly and resource-intensive." T Mobile™ IGUATEMI Empresa de Shopping Centers SA Agility and speed Anticipate where customers and the market are going and shift quickly to compete and win Sample Problem Statement "Our business must work smarter and faster. We need more actionable data and insight to make better decisions and run the business better." petco NTT Customer experience Deliver an exceptional experience that exceeds customer expectations and drives advocacy Sample Problem Statement "Our market is changing quickly and requires radically different operations and deliverables to meet customer demands." PSEG Security, privacy, and compliance Keep the business, customers, and data secure and comply with ever-evolving laws Sample Problem Statement "We have a large database landscape. It is expensive to maintain, even more expensive to upgrade and we worry about securing it." HSBC GOOD YEAR Hull City Council Property of Rimini Street ©2023 | Proprietary and Confidential 10#11RS Rimini Street Solutions Portfolio Rimini ONE End-to-End Outsourcing Solution for Enterprise Software Support solutions Custom code support 800 engineers with avg 15+ years of experience Functional, technical and performance support 24/7/365 with 10-minute guaranteed response Tax, legal, and regulatory updates Up to 15 years of additional support Rimini Consult™ Project solutions Select Software Supported Rimini Support" Applications, databases, and technology support Named Primary Support Engineers (PSE) ORACLE Managed service solutions SAP Rimini Manage salesforce PostgreSQL Microsoft Rimini Protect™ Rimini Connect™ MariaDB Applications, databases, and technology management Security solutions Application, middleware, and database protection Unlimited incidents, service requests, and admin tasks 24/7/365 monitoring and issue avoidance Fast protection against known Vulnerability and unknown threats analysis report Compliance and strategic guidance Interoperability solutions Applications, browsers, operating systems, and email interoperability Enhancements and automation Rimini Smart Path TM application and technology assessments, roadmaps and strategies Software installation, configuration and upgrades Enterprise architecture Project management Interoperability and integrations Cloud and database migrations Custom code and enhancements Reporting and analytics Security strategy and hardening Staff and skills augmentation Future-proofing technology and tools Avoid unnecessary upgrades/updates Extend software life MySQL mongoDB Observability and change management solutions Rimini Watch™ Technical, performance, and business process monitoring 24/7/365 monitoring with P1 10-minute guaranteed response Change management Issue avoidance Unlimited Model One Trusted Partner Property of Rimini Street 2023 | Proprietary and confidential Industry-Leading SLAs License Models Perpetual | SaaS | Open Source Deployment Models Local | Hybrid | Cloud LR0014331 | 03202023 11#12RS Market Opportunity Global TAM, ITIL Levels 2/3/4, Security, Interoperability, Consulting (2,4,6,7) Total TAM $352 Billion (2,4,6,7) Rimini Current Offerings Total SAM $33.7 Billion (1,3,5) Rimini Connect, $1.2 B Rimini Protect, $1.1 B Rimini Consult, $1.9 B $1.1 Billion of Cross-Sale Opportunity (1,5) "Rimini Street has enterprise software products, services and solutions to sell to just about any organization with revenues or budgets over US$200 million" SAP Support, $6.0 B 1. Rimini Street bottom-up estimate.as of Feb 2023, assuming Rimini charges 50% of vendor L3/L4 support fees. 2. Based on data from Forrester Research's, The European Tech Market Forecast, 2022 to 2027 as of Dec 16, 2022 and US Tech Market Forecast 2022 to 2027 as of Jan 13, 2023 and Rimini Street's own calculations. 3. Gartner Market Guide for Salesforce Service Providers, Jan 9, 2020, Sparks, Karamouzis, Sullivan, and Heiden. 4. Market Share Analysis: Application Managed Services, Worldwide, 2021. 5. Rimini Street bottom-up estimate as of Feb 2023, Managed Services, Connect, Protect, and Consult offered to Rimini Street Support clients. 6. Gartner Worldwide Information Security & Risk Management End-User Spending by Segment, 2021-2023, Market Segments Application Security and Data Security, Oct 2022. 7. Gartner Market Share Analysis: Integration Platform as a Service, Worldwide, 2021. Property of Rimini Street ©2023 | Proprietary and Confidential SAP Managed Services, $7.4 B Oracle Support, $8.8 B Oracle Managed Services, $3.8 B AMS for Salesforce, $3.5 B 12#13RS Growth Drivers Numerous avenues being pursued simultaneously for growth Global Expansion New Products New License Products • Enter additional countries • Expand capabilities in existing countries Premium support services for SaaS products, including Salesforce and Workday • Application Management Services (AMS) • Add product support for additional software products from SAP, Oracle, and other vendors • New Clients Existing Clients Expand beyond existing number of global sales reps • Upsell / cross-sell additional products & packages to our client base Note: Diagram shown only for illustrative purposes and is not indicative of magnitude of growth driver potential or priority. Property of Rimini Street 2023 | Proprietary and Confidential Rimini Street® 13#14RS Competition Unique solutions with strong technology processes, know how, scale and leading global market position Primary Competitors Software Support & Maintenance: ORACLE Microsoft SAP IBM Why Rimini Street Wins Only third-party support provider at global scale with more than 86% market share (according to Gartner metrics) • Substantial cost savings, ROI and value compared to software vendors Support for all custom code . • • Custom global tax, legal and regulatory support for more than 150 countries • Excellent service experience (4.9 average out of 5 client satisfaction score) • Guaranteed no required upgrades for minimum fifteen (15) years • Preferred proprietary tools, methodologies and processes (some patents issued, others pending) Managed Services: . Only unified Support and Managed Services with a single, trusted IT partner at global scale Infosys . TATA ACN Cognizant • Substantial cost savings, ROI and value compared to systems integrator competitors • Only unified offering with “unlimited” cases for incidents and service requests Enhancement Support • System Health Monitoring for issue avoidance • "Turnkey" service for Oracle, SAP and Salesforce systems • Excellent service experience (4.9 average out of 5 client satisfaction score) Capgemini Property of Rimini Street 2023 | Proprietary and Confidential • Preferred proprietary tools, methodologies and processes 14#15Rimini Street Why Clients Buy Property of Rimini Street ©2023 | Proprietary and Confidential 15#16RS Growing List of Leading Global Companies Organizations are avoiding and delaying expensive, low-value enterprise software upgrades and migrations Property of Rimini Street ©2023 | Proprietary and Confidential Welcome Our Panelists Seth A. Ravin CEO & Chairman of the Board MODERATOR Rimini Stret Keith Siegfried Sr. Director, Product & Technology T-Mobi Joseph Santamaria Sr. Vice President - Chief Information. and Digital Officer PSEG Property of Rimini Street 02019 | Proprietary and Confidential 12#17RS Why Clients Buy And why they will buy even more Rimini Street solutions in the future Reduce cost of Support and Application Management Services Lower annual fees Guarantee service on current releases for at least 15 years ☐ Higher quality service with broader scope Fund and focus on strategic initiatives that enhance competitive advantage and fuel growth ☐ Significant IT operating budget and staff redeployed from upgrades to strategic initiatives Improve ERP operating outcomes Top engineering talent and experience Best deliverables, such as TLR updates Unmatched client satisfaction, averaging 4.9/5.0 Average response time under 5 minutes for urgent cases Property of Rimini Street 2023 | Proprietary and Confidential 17#18RS Why Clients Buy STRATEGIC Fund innovation, competitive advantage, growth Take control of software asset, strategy and roadmap Need better enterprise software operational outcomes Integration to new system or technology Hard IT budget constraints & high operating costs limiting needed investments Avoid expensive and unneeded software upgrade or migration TACTICAL End of full release support by software vendor Property of Rimini Street 2023 | Proprietary and Confidential 18#19RS Why Clients Buy Clients BUY when they understand that Rimini Street solutions enable them achieve their strategic, operational, financial and IT goals Rimini Street Sales Messaging "Save time, money & resources; Get broader, better services and better response times; and you can fund innovation that supports growth" Industry Challenges & Opportunities Retail Example: "What a difficult time to be in retail - with Amazon driving already thin margins for many retailers even thinner, and everyone needing to spend huge efforts and investments on acquiring clients and getting them to come back again..." Product / Release Specific Knowledge, Challenges & Opportunities Retail Example: "With the need to focus on client acquisition, IT will likely need to focus its attention on eCommerce solutions and sales analytics...things that are more important than back-end ERP transactions. Doing an S/4HANA migration won't help sales growth or profit margins." + Client-Specific Circumstances, Challenges & Opportunities Retail Example: CIO: "Yes, sales are challenging for growth, and profits are getting squeezed - and so is my IT budget. The company wants us to focus on the projects you mentioned." Property of Rimini Street 2023 | Proprietary and Confidential 19#20RS Why Manufacturing Clients Buy CLIENT SPOTLIGHT HYUNDAI Manufacturing Market Landscape ◉ ■ Key Competitive Focus: Cash liquidity, increased ROIC, supply chain management High Priority IT Spend: Reduced operating costs through innovation and technology Rimini Success: 30 of the top 100 global manufacturers Case Studies: Mitsubishi, Bausch and Lomb, Tupperware, Kelly-Moore, HanesBrands, Del Monte, Libbey Glass, Ricoh, Lenox, Yamaha, American Standard, Seiko $200B vehicle manufacturer and conglomerate ■ 120,000 employees, 40+ countries of operation ■ Wanted to optimize TCO, improve operations and reallocate resources to cloud and Al innovation Scope ■ Oracle Database (~ 1,500 instances globally) "The huge cost reductions we've achieved ― with zero impact to our company-critical IT operations have enabled us to invest in the technologies and expertise that will support future ground-breaking innovations." - Heegon Kim, Head of Department, Cloud Technology Team Hyundai Motor Group Property of Rimini Street 2023 | Proprietary and Confidential#21RS Why Retail Clients Buy CLIENT SPOTLIGHT Retail Market Landscape ■ ■ ■ Key Competitive Focus: Consumer acquisition, cost management, digital business models. High Priority IT Spend: Ability to successfully compete with online retailers Rimini Success: 25% of top 100 U.S. retailers and many major global retailers Case Studies: Ross Stores, Nine West, Papa John's, Savers, Pier 1, Cole Hahn, Circle K, Carico International, Hasegawa Co. petco $3B specialty retailer ■ 1,500 stores, 25K employees ■ Wanted to optimize enterprise software operating spend to fund innovation Scope " PeopleSoft ■ Oracle Database and Middleware ■ ☐ ■ Oracle Retail Hyperion Siebel "Rimini Street has been one of our bigger cost- saving initiatives that we've implemented." "We actually have a tale of two stories... one that was a slam dunk with Oracle Financials... Retail Suite was actually new and that team basically was not very comfortable with this move. They're now raving fans." Property of Rimini Street 2023 | Proprietary and Confidential John Zavada Petco#22RS Why Financial Services Clients Buy CLIENT SPOTLIGHT ☐ RSAO $9.3B multinational insurance company ■ Wanted to optimize operations to invest in the future Reduce total cost of ownership Financial Services Market Landscape ◉ ■ Key Competitive Focus: Cost Containment, Business Model Transformation High Priority IT Spend: Direct consumer marketing and client acquisition Rimini Success: Nearly 200 global financial services clients Case Studies: The lyo Bank, Petros, Phoenix Insurance, Amica Mutual, Aberdeen Asset Management ☐ Ensure uptime and business continuity of the entire SAP landscape ■ Shift funds to invest in new applications Scope ■ SAP ECC 6 ■ SAP R/3 ■ SAP UK Payroll ☐ Oracle Database "We wanted to reduce our SAP TCO, especially given that we had no short-to-medium-term plans to upgrade to the latest version or indeed to an S/4HANA upgrade. The significant savings we've achieved with independent support has contributed to improved profitability, which in turn contributes to our ability to invest in new applications for the future and wider business initiatives. Rimini Street has been a game-changer for us." Sandra Phillips, RSA Commercial Manager RSA Insurance Group Property of Rimini Street 2023 | Proprietary and Confidential#23RS Why Public Sector Clients Buy CLIENT SPOTLIGHT Public Sector Market Landscape ◉ ■ Key Competitive Focus: Constituent services, capital investment, balance budgets High Priority IT Spend: More efficient, cost-effective government services Rimini Success: More than 160 countries, provinces, states, counties, cities, agencies ■ Case Studies: State of Florida, Gwinnett County, Government of Saskatchewan, Airservices Australia, The Jewish Agency of Israel ☐ Nottinghamshire County Council $687M county council located in UK ▪ 800K residents, 400 adult and child services ■ Wanted to reduce costs, use savings to maintain essential services and fund innovation Scope ■ SAP ECC 6.0 ■ Business Objects "There is significant pressure to drive cost reductions in our budget, but at the same time continue to maintain all our essential services and find ways to innovate. Rimini Street understands the importance of quality customer service, which not only delivers significant savings but gives us more time to plan for the future without the pressure of needing to follow a vendor-led upgrade path." Sarah Stevenson Head of Shared Services Center, NCC Property of Rimini Street 2023 | Proprietary and Confidential#24RS Why Services Clients Buy Construction and Engineering Services Market Landscape ■ ■ ◉ Key Competitive Focus: Capital investment, cost management, profitability, supply chain. High Priority IT Spend: Streamlined operations and productivity Rimini Success: Over 50 global construction and engineering companies Case Studies: Toll Brothers, BrightSource, Kumagai Gumi, Ertech CLIENT SPOTLIGHT BRAND SAFWAY. $6.7B global industrial, commercial and infrastructure engineering firm ■ 32K employees, 253 global operations ◉ ▪ Wanted single-source vendor model w/ problem- solving capabilities to improve operations Support Scope ■ Oracle EBS Unified Support and AMS ■ Oracle Database ■ JD Edwards ■ Salesforce ■ Advanced Application and Middleware Security "We were struggling with a mountain of tasks, which were incredibly time- consuming, and were looking into hiring additional personnel to help manage the workload..." "We also knew that we weren't realizing the full potential of our Salesforce system due to this backlog." Jay Fisher CIO BrandSafway Property of Rimini Street 2023 | Proprietary and Confidential#25RS Why Distribution Clients Buy CLIENT SPOTLIGHT green cargo Distribution & Transportation Market Landscape ■ ■ ◉ Key Competitive Focus: Accelerate digitization, client acquisition, margins and reduce carbon High Priority IT Spend: Innovative technologies and analytics to improve inventory, logistics Rimini Success: More than 150 global distribution and transportation clients Case Studies: iMarketKorea, Nadro, King Architectural, Guest Services ◉ $4.1B eco-friendly transportation leader in Scandinavia ■ Wanted to optimize current systems to focus on modernization and digital transformation: ◉ ▪ Extend lifespan of mainframe & SAP applications ■ - preserving original investments & lowering risk Implement agile, low-code IT model to modernize & accelerate business transformation w/ digital tools Scope ■ SAP ECC 6 ■ Business Objects "Our ambition is to deliver an IT roadmap that is driven by business needs rather than by IT, avoiding huge investments and the risks of migrating to other platforms. Knowing that we have Rimini Street as a trusted strategic partner ensuring the stability of our main SAP systems means we have the confidence and capacity to focus on the execution and further development of our goals." Ingo Paas CIO Green Cargo Property of Rimini Street 2023 | Proprietary and Confidential#26Financial Information Property of Rimini Street 2023 377 DE S ZELON 26#27RS Key Operating Metrics Active Clients (1) Annualized Subscription Revenue (1) 3,500 $500 (US$ in millions) 3,000 3,020 3,010 3,099 $400 2,500 2,849 $420 $416 $393 $400 2,487 2,000 $300 $349 2,063 $302 1,500 1,802 $271 $200 1,000 $100 500 0 T $0 2018 2019 2020 2021 2022 Q3-2022 Q3-2023 2018 2019 2020 2021 2022 Q3-2022 Q3-2023 Gross Revenue Retention Rate (1) Gross Margin 100% 65% 63.6% 60% 62.1% 62.6% 62.8% 62.7% 95% 61.4% 61.5% 94% 94% 55% 90% 92% 92% 92% 92% 91% 85% 80% 2018 2019 50% 45% 40% 2020 2021 2022 Q3-2022 Q3-2023 2018 2019 2020 2021 2022 Q3-2022 Q3-2023 1. See definitions on page 35. Property of Rimini Street 2023 | Proprietary and Confidential 27#28RS Historical Financial Performance Observations Strong revenue growth across the years • Gross margin expansion, from scale and efficiencies - Al and machine learning tools, client satisfaction 4.9 out of 5.0 • Increased Adjusted EBITDA (1) strong leverage in the financial model Working capital driven by upfront payments on subscription sales • Attractive tax attributes driven by U.S. net operating losses of $141M as of December 31, 2022 ytd-Q3, ytd-Q3, (US$ in millions) Revenue 2018 2019 2020 Gross Profit 2021 2022 $253.5 $281.1 $326.8 $374.4 $409.7 157.5 176.0 200.6 2022 2023 238.0 257.3 187.2 $301.0 $319.4 200.6 Sales & Marketing Expenses 89.5 107.3 114.7 128.5 143.0 103.8 107.4 General & Administrative Expenses 37.2 47.4 52.2 64.2 75.4 57.3 55.5 Litigation Expenses, net of Insurance Recoveries 1.3 (0.8) 14.6 16.9 25.3 12.4 5.5 Reorganization Costs - 2.5 0.1 1.2 1.6 3.0 Right-of-use asset impairment charge Operating Income 29.5 22.1 17.9 26.8 8.1 13.7 32.2 EBITDA (1) (29.8) 26.4 18.0 23.4 10.6 12.8 36.0 · Adjusted EBITDA (1) $35.3 $27.0 $42.6 $55.8 $52.3 $33.9 $50.6 Revenue Growth, YoY 18.0% 10.9% 16.3% 14.6% 9.4% 9.4% 6.1% Gross Margin 62.1% 62.6% 61.4% 63.6% 62.8% 62.2% 62.8% Sales & Marketing Expenses, % Revenue 35.3% 38.2% 35.1% 34.3% 34.9% 34.5% 33.6% General & Administrative Expenses, % Revenue 14.7% 16.9% 16.0% 17.1% 18.4% 19.0% 17.4% EBITDA Margin % (11.8%) 9.4% Adjusted EBITDA Margin % 13.9% 9.6% 5.5% 13.0% 6.2% 2.6% 14.9% 12.8% 4.3% 11.3% 11.3% 15.8% Deferred Revenue $197 $236 $257 $300 $300 $248 $238 1. EBITDA and Adjusted EBITDA are non-GAAP measures, see reconciliations on page 34 for historical reconciliation to the closest GAAP measure and further defined on page 34. Property of Rimini Street ©2023 | Proprietary and Confidential#29RS Capitalization September 30, 2023 Face Common Stock and equivalent (millions) Amount Fully Diluted (a) Common Shares weighted average (a) 89.2 89.2 Stock Options (b) 8.3 Restricted Stock Units (c) 2.3 0.1 0.6 3.4 103.8 89.3 Performance Stock Units (d) Warrants, $5.64 exercise price, expire June 2026 Total Common Stock and equivalent Cash Debt ($millions) Cash and U.S govt/agency securities Bank Term Loan (e) Net Cash over Debt (a) Fully diluted analysis, see 10-Q note 10 (EPS fully diluted) September 30, 2023 $128 $74 $54 (b) Stock Options, weighted average exercise price $5.75, cashless exercise option, see 10-Q note 6 (c) RSU's vest over three years, see 10-Q note 6 Property of Rimini Street 2023 | Proprietary and Confidential (d) PSU's vest based on financial metric acheivements, see 10-Q note 6 (e) Bank Term Loan, principal outstanding, see 10-Q note 5 29 29#30RS In Summary: Company Highlights Serviceable Available Market Opportunity Compelling Client Value Proposition Historically High Growth, Predictable Business Model Significant Cash Flow Generation Large & Growing Blue Chip Global Client Base Experienced Management Team • $14.8 billion SAM for Enterprise Software Support $14.7 billion SAM for Enterprise Software Managed Services and AMS for Salesforce • $4.2 billion SAM for Rimini: Protect, Connect and Consult • Support clients can save up to 90% in total maintenance costs with Rimini Street • No costly, unneeded upgrades or migrations; enables clients to control their own IT strategy and roadmap (Business-Driven Roadmap) 14% revenue CAGR 2018 thru 2022 • Backlog of $550 million as of September 30, 2023 Over 96% subscription and recurring revenue, 90%+ Revenue Retention Rate (1) Adjusted EBITDA (2) growth and low CapEx expected to drive growth in cash flow- Adjusted EBITDA was $50.6 million for the first half ended September 30, 2023 T Mobile ROSS DRESS FOR LESS* petco TOLL 3M TOYOTA Harper Collins • Proven management team with experience at leading companies including: ORACLE SAP PeopleSoft MOODY'S Hewlett Packard Enterprise EDS ANALYTICS an HP company Andersen Consulting KPMG 1. See Revenue Retention Rate definition on page 35. 2. Adjusted EBITDA is a non-GAAP measure, see reconciliation on page 34 for historical reconciliation to the closest GAAP measure, and further defined on page 34. Property of Rimini Street ©2023 | Proprietary and Confidential 30#31Appendix Property of Rimini Street 2023#32RS Terminology and Definitions Traditional IT support levels based on ITIL framework Support Level Function Description Level 1 Basic Help Desk Level 2 Technical Support Level 3 Expert Product and Service Support Level 4 Outside or Vendor Support Record user requests, attending user phone calls, replying emails, logging issues, basic troubleshooting by using questionnaires relate to the issue Troubleshooting, technical analysis, request support from software or hardware experts, adequate knowledge and experience on the specified product/service Highest level of technical support, root cause analysis, issue resolution or new feature creation provided by subject matter experts and/or engineers for the product or service. Outsourced support for products or services that are not directly serviced by the Level 3 organization - printer support, machine maintenance or vendor software support. Property of Rimini Street 2023 | Proprietary and Confidential 32 22#33RS GAAP to Non-GAAP Reconciliations ytd-Q3, (US$ in millions) 2018 GAAP Net Income (Loss) (1) 2019 ($66.1) $21.4 $11.6 2020 2021 2022 2022 ytd- Q3,2023 $75.2 ($2.5) $2.8 $16.7 Interest expense 32.5 0.4 0.1 1.6 4.3 3.0 4.1 Income tax expense (1) 2.0 2.7 4.6 (55.8) 6.3 5.2 13.2 Depreciation and amortization expense 1.8 1.9 1.8 2.4 2.5 1.9 2.0 EBITDA ($29.8) $26.4 $18.0 $23.4 $10.6 $12.8 $36.0 Litigation costs, net of related recoveries Write-off of deferred financing costs Post-judgment interest on litigation award Other debt financing expenses (2) 1.3 (0.8) 14.6 16.9 25.3 12.4 5.5 0.7 (0.2) (0.2) 58.2 Loss on embedded derivatives and warrants Impairment operating lease right-of-use assets 0.6 (3.9) 1.4 4.2 0.0 1.2 1.6 3.0 Stock-based compensation expense 4.4 5.5 7.5 9.7 10.9 8.7 9.1 Reorganization costs 2.5 0.1 Adjusted EBITDA $35.3 $27.0 $42.6 $55.8 $52.3 $33.9 $50.6 Property of Rimini Street ©2023 | Proprietary and Confidential 1. Includes: (2018) fair-market-value charge for warrants change in classification from equity to liability method, and (2021) deferred income tax gain of $62.3 million. 2. 2018 includes the write-off of debt discount, issuance and other costs from the payoff and termination of our former credit facility, see 2018 form 10-K. 33 33#34RS About Non-GAAP Financial Measures and Certain Key Metrics To provide investors and others with additional information regarding Rimini Street's results, we have disclosed the following non-GAAP financial measures and certain key metrics. We have described below Annualized Recurring Revenue and Revenue Retention Rate, each of which is a key operational metric for our business. In addition, we have disclosed the following non-GAAP financial measures: non-GAAP operating income, non- GAAP net income, EBITDA, Adjusted EBITDA and Billings. Rimini Street has provided in the tables above a reconciliation of each non-GAAP financial measure used in this earnings release to the most directly comparable GAAP financial measure. Due to a valuation allowance for our deferred tax assets, there were no tax effects associated with any of our non-GAAP adjustments. These non-GAAP financial measures are also described below. The primary purpose of using non-GAAP measures is to provide supplemental information that management believes may prove useful to investors and to enable investors to evaluate our results in the same way management does. We also present the non-GAAP financial measures because we believe they assist investors in comparing our performance across reporting periods on a consistent basis, as well as comparing our results against the results of other companies, by excluding items that we do not believe are indicative of our core operating performance. Specifically, management uses these non-GAAP measures as measures of operating performance; to prepare our annual operating budget; to allocate resources to enhance the financial performance of our business; to evaluate the effectiveness of our business strategies; to provide consistency and comparability with past financial performance; to facilitate a comparison of our results with those of other companies, many of which use similar non-GAAP financial measures to supplement their GAAP results; and in communications with our board of directors concerning our financial performance. Investors should be aware however, that not all companies define these non-GAAP measures consistently. Billings represents the change in deferred revenue for the current period plus revenue for the current period. Annualized Recurring Revenue is the amount of subscription revenue recognized during a fiscal quarter and multiplied by four. This gives us an indication of the revenue that can be earned in the following 12-month period from our existing client base assuming no cancellations or price changes occur during that period. Subscription revenue excludes any non-recurring revenue, which has been insignificant to date. Revenue Retention Rate is the actual subscription revenue (dollar-based) recognized over a 12-month period from customers that were clients on the day prior to the start of such 12-month period, divided by our Annualized Recurring Revenue as of the day prior to the start of the 12-month period. Non-GAAP Operating Income is operating income adjusted to exclude: litigation costs and related recoveries, net, stock-based compensation expense and reorganization costs. The exclusions are discussed in further detail below. Non-GAAP Net Income is net income adjusted to exclude: litigation costs and related recoveries, net, stock- based compensation expense and reorganization costs. These exclusions are discussed in further detail below. Specifically, management is excluding the following items from its non-GAAP financial measures, as applicable, for the periods presented: Litigation Costs and Related Recoveries, Net: Litigation costs and the associated insurance and appeal recoveries relate to outside costs of litigation activities. These costs and recoveries reflect the ongoing litigation we are involved with, and do not relate to the day-to-day operations or our core business of serving our clients. Stock-Based Compensation Expense: Our compensation strategy includes the use of stock-based compensation to attract and retain employees. This strategy is principally aimed at aligning the employee interests with those of our stockholders and to achieve long-term employee retention, rather than to motivate or reward operational performance for any particular period. As a result, stock-based compensation expense varies for reasons that are generally unrelated to operational decisions and performance in any particular period. Reorganization Costs: The costs consist primarily of severance costs associated with the Company's reorganization plan. EBITDA is net income adjusted to exclude: interest expense, income taxes, and depreciation and amortization expense. Adjusted EBITDA is EBITDA adjusted to exclude: litigation costs and related recoveries, net, stock-based compensation expense and reorganization costs, as discussed above. Property of Rimini Street 2023 | Proprietary and Confidential 34#35RS Summary of Operating Metrics Number of Clients . • Active client - Distinct entity, such as a company, an educational or government institution, or a subsidiary, division, or business unit of a company that purchases Rimini Street services to support a specific product Growth in the number of clients is an indication of the increased adoption of the Company's enterprise software products and services Annualized Subscription Revenue • The amount of subscription revenue recognized during a quarter and multiplied by four • Gross Revenue Retention Rate Gross Margin . . Gives an indication of the revenue that can be earned in the following 12-month period from the Company's existing client base assuming no cancellations or price changes occur during that period Actual subscription revenue (dollar-based) recognized in a 12-month period from clients that were clients on the day prior to the start of the 12-month period divided by the Company's annualized subscription revenue as of the day prior to the start of the 12-month period Provides insight into the quality of Rimini Street's products and services and the value that the Company's products and services provide clients Difference between revenue and the costs incurred in providing the software products and services divided by revenue Provides an indication of how efficiently and effectively Rimini Street is operating the business and serving clients Property of Rimini Street 2023 | Proprietary and Confidential 35