#1הר! ww RBWM Investor Presentation Investor Update 2015 HSBC#2Important notice and forward-looking statements Important notice The information set out in this presentation and subsequent discussion does not constitute a public offer for the purposes of any applicable law or an offer to sell or solicitation of any offer to purchase any securities or other financial instruments or any recommendation in respect of such securities or instruments. Forward-looking statements This presentation and subsequent discussion may contain projections, estimates, forecasts, targets, opinions, prospects, results, returns and forward-looking statements with respect to the financial condition, results of operations, capital position and business of the Group (together, "forward-looking statements"). Any such forward-looking statements are not a reliable indicator of future performance, as they may involve significant assumptions and subjective judgements which may or may not prove to be correct and there can be no assurance that any of the matters set out in forward-looking statements are attainable, will actually occur or will be realised or are complete or accurate. Forward-looking statements are statements about the future and are inherently uncertain and generally based on stated or implied assumptions. The assumptions may prove to be incorrect and involve known and unknown risks, uncertainties, contingencies and other important factors, many of which are outside the control of the Group. Actual achievements, results, performance or other future events or conditions may differ materially from those stated, implied and/or reflected in any forward-looking statements due to a variety of risks, uncertainties and other factors (including without limitation those which are referable to general market conditions or regulatory changes). Any such forward-looking statements are based on the beliefs, expectations and opinions of the Group at the date the statements are made, and the Group does not assume, and hereby disclaims, any obligation or duty to update them if circumstances or management's beliefs, expectations or opinions should change. For these reasons, recipients should not place reliance on, and are cautioned about relying on, any forward-looking statements. Additional detailed information concerning important factors that could cause actual results to differ materially is available in our 3Q15 Earnings Release. This presentation contains non-GAAP financial information. The primary non-GAAP financial measure we use is ‘adjusted performance' which is computed by adjusting reported results for the period-on-period effects of foreign currency translation differences and significant items which distort period-on-period comparisons. Significant items are those items which management and investors would ordinarily identify and consider separately when assessing performance in order to better understand the underlying trends in the business. Reconciliations between non-GAAP financial measurements and the most directly comparable measures under GAAP are provided in the 3Q15 Earnings Release and the Reconciliations of Non-GAAP Financial Measures document which are both available at www.hsbc.com. 2#3RBWM Key strategic priorities Key messages Capital accretive Principal RBWM financial outlook¹ 6.3% Consistently strong returns, accretive to Group RoE RoRWA excl. Associates 5.4% 4.8% Sustainable high quality revenue Diversified revenue base ■ Client base positioned towards affluent customers High quality asset book with low LICS Repositioned the business for conduct risk ■ Revenue sources broadly spread across products and segments 2013 2014 2017E 2014, USDbn² Revenue 24.0 Operating expenses 15.7 Interest rate sensitivity ■ Business will benefit as interest rates rise LICS 1.8 PBT 6.9 Strong deposit franchise Supports a stable and diversified core funding base for the Group CER 65.4% RWA 150.0 Group value ■ Shared infrastructure generates economies of scale Global footprint enhances brand visibility Branch services support other Global Businesses Total RBWM, USDbn 2013 2014 Adjusted PBT: 7.9 7.6 Of which: US run-off portfolio Principal RBWM 0.3 0.7 7.6 6.9 3 1. Financial data presented on an "adjusted" basis with comparatives translated at average 2014 exchange rates except 2017 which is on 1Q 2015 average rates 2. Includes associates#4RBWM Investment Case RBWM is now a simpler business, delivering sustainable, diversified revenues. Business transformation Principal RBWM Revenue by region¹ Simpler portfolio - Simplified our portfolio with 59 disposals/closures of business lines or markets - - Consistent organisation ◉ Implemented a common organisation design and target operating model Reduced costs ■ Reduced headcount by over 16,000 FTE² Principal RBWM Revenue and PBT1 USDbn Revenue PBT MENA 4% North 8% America Latin 19% America Europe 33% 23.8 24.2 24.0 22.9 Asia 36% 7.2 7.6 6.9 6.0 2014 2011 2012 2013 2014 1. Principal RBWM financial data presented on an "adjusted" basis with comparatives translated at average 2014 exchange rates 2. Number excludes impact of disposals (c. 10k FTE reduction) 4#5RBWM Investment Case Through Premier and Advance, we are able to attract an affluent client base, with higher revenue per customer. Customers and markets Positioned towards affluent customers Selected markets4 Premier Advance Personal RBWM GPB Private Banking % Premier Market5 HSBC customer base .8% Premier 18% China 2% c. 80% Advance Customer base compared 24% France 7% c. 50% Personal to market Canada 17% c. 30% ■ Close to 50 million customers worldwide, served through a consistent global proposition model Significant domestic scale in two home markets, Hong Kong and UK ◉ Market2,5 Existing New customers3 customers³ UAE 3% c. 20% Revenue per customer 6x A strong local market share1 Customer in five further priority markets revenues by segment 2x Focused on developing 1x affluent segments in other priority markets Personal Advance Premier Geographical distribution of customers by segment (Sep 2014) Europe Asia Middle East North America Latin America Premier Advance 2. Australia, Canada, China, France, Hong Kong, India, Indonesia, Malaysia, Mexico, Singapore, Turkey, UAE, UK US: Source: Datamonitor 1. Deposit market share > 4% as at Dec 2014. 3. Existing customers as at Sep 2014; New customers acquired within 1Q15 4. Selected examples only. In some countries neither HSBC nor the market have a high proportion of Premier clients. E.g. Turkey (1% Market, c.4% Premier customer base) 5. Premier / Advance estimated as % of banked individuals holding USD 100,000/ USD 50,000 or more in liquid assets; Source: Datamonitor LO 5#6RBWM Investment Case Conduct risk is redefining how retail banks engage with and serve their customers. We have proactively repositioned the business for this... UK customer redress and CCA provisions have grown to a similar size as credit losses on our lending book in 2014 USDM Credit and conduct risk cost 3,274 Principal RBWM LICS¹ UK customer redress / CCA provisions² 2,737 2,624 2,522 1,751 1,789 1,5602 Numerous actions to significantly reduce conduct risk starting in 2012 ■ Removed the formulaic link between product sales and remuneration: staff are paid on a discretionary basis ■ Simplified our product shelf (c.30% reduction in retail products as of 2014 vs. 2012) ■ Addressed pro-actively the Fair Value Exchange (FVE) between customers and shareholders Implemented new sales quality monitoring, including mystery shopping and strengthened assurance programme Deployed new investment product risk framework to better match products with clients' risk profile 78 875 953 2010 2011 2012 2013 2014 All figures are sourced from 2010, 2011, 2012, 2013 and 2014 Annual Report and Accounts & Data Pack 1. Reported basis. 2010 figure corresponds to RBWM (total) reported LIC less USD7.9bn related to US CRS and US run-off 2. 2014 includes a provision arising from the ongoing review of compliance with the Consumer Credit Act in the UK of USD568m We believe that the repositioning work is largely behind us CO 6#7RBWM Investment Case ... and we are maintaining our credit discipline – Example RBWM UK. PRA 2014 stress tests: Projected cumulative three-year impairment charge rates on UK household mortgage lending in the stress 1,2,3 % 4.5% PRA 2014 stress tests: Projected cumulative three-year impairment charge rates on UK household non-mortgage lending in the stress 1,2 % 25% 4.0% 3.5% 3.0% 2.5% 2.0% 1.5% 1.0% 0.5% 20% 15% 10% 5% 0.0% 0% LBG Co-op San UK RBS Nation Barclays HSBC wide Barclays Co-op LBG San UK RBS Nation- HSBC wide Source: "Stress testing the UK banking system: 2014 results", Bank of England, Dec 2014, page 17 1. Data sources: Participating banks' FDSF data submissions, Bank of England analysis and calculations 2. Cumulative impairment charge rates = (three-year total impairment charge) / (average gross on balance sheet exposure), where the denominator is a simple average of 2013, 2014 and 2015 year-end positions. The HSBC impairment charge is calculated by first converting each component to sterling using exchange rates consistent with the stress scenario 3. Includes retail buy-to-let portfolios 7#8RBWM Investment Case The repositioning impacted the rate of revenue growth in 2013 and 2014, but we are confident the quality of revenues is improving... Principal RBWM revenue progress 1Q11 to 1Q151 USD 3.3% CAGR³ Design and policy (2012) • Business Risk Review . New Risk Profiling tool • New global policy to protect Potentially Vulnerable Clients • Implementation (2013) Global Product Range Review First phase of new sales Incentive Frameworks² Global Sales Quality Standards • Global Mystery Shopping 0.3% CAGR4 • Implementation (2014) • Fair Value Exchange Second phase of new sales Incentive Frameworks² Updated Financial Planning Standards 3.4% YoY5 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 2011 2012 2013 2014 2015 1. Principal RBWM financial data presented on an "adjusted" basis with comparatives translated at Mar 2015 exchange rates 2. 1Q13: Global Wealth Incentive Framework (GWIF) globally, and Retail Bank Incentive Framework (RBIF) in Canada, USA and UK; 1Q14: GWIF and RBIF in all other markets 3. FY10-FY12 CAGR based on 2014 average exchange rates 4. FY12-FY14 CAGR based on 2014 average exchange rates 5. 1Q15 vs 1Q14 y/y growth 8#9RBWM Investment Case ... and there are signs that the repositioning is leading to improved customer experience - Example RBWM Mexico. Conduct Agenda ■ In 2013-2014, a new incentive framework was ■ implemented across the Group, remunerating staff for meeting customer needs Following an initial decline as we adjusted to the new framework, product sales and revenue have been steadily increasing over the past year Implementation of the Conduct Agenda has resulted in an improved customer experience and a better reputation for the bank Business performance Revenues1 +3% Q1 2014 Q1 2015 Q1 2014 Q1 2015 Sales Volumes² +40% +129% Cards (k) Other lending (USDm) Reported drivers of customer recommendation¹ Latin American Retail Bank of the Year 2015 HSBC Mexico RETAIL BANKER INTERNATIONAL Customer recommendation³ HSBC Banamex Banorte BBVA Santander ■ Customers feel valued HSBC ■ ■ Advice is relevant to customer needs Customers are treated fairly 84 Competitor 1 Competitor 2 ■ Poor customer service / understanding Reputation declining High complaint volumes ■ Poor relationship manager service levels Increasing complaints 80 808 83 85 79 77 79 76 Q1 2014 Q2 2014 Q3 2014 Q4 2014 Q1 2015 1. Financial data presented on an "adjusted" basis with comparatives translated at Mar 2015 exchange rates Other lending includes value of total drawdowns for Personal loans, Payroll loans and Mortgages Source: HSBC Customer Recommendation Index Q1'14-Q1'15 2. 3.#10Growth Priorities Our growth priorities have not changed and we continue to optimise our portfolio of markets and businesses. Strategic actions Growth Priorities 1 Relationship-led Personal Lending ■ Invest in marketing, customer relationship management, analytics and digital Strengthen credit capabilities (people, tools) Acquire new customers through unsecured lending 2 Wealth Management Deliver competitive Premier USD1-5m, International, FX and Digital propositions Disciplined execution of the needs-based sales model ■ Continue strong collaboration with the rest of Group ■ Accelerate the pivot of Insurance and Asset Management towards Asia 3 Digital Targeted outcome 2014 - 2017 ■ Principal RBWM lending balance¹ growth 3-4% CAGR ■ Premier Total Relationship Balance² 5-7% CAGR ■ Wealth revenue³ growth 5-7% CAGR ☐ c.10% growth p.a. AUM in Asia ■ Expand digital ways of working within RBWM including digitalisation of processes ■ Deliver data-driven, relevant and timely customer touchpoints Leverage digital investment to transform customer experience and cost base ■ 40-50% of customers digitally active4 ■ 2017 exit cost rate at 2014 level Portfolio optimisation 4 Continue portfolio optimisation Review market portfolio in line with Group priorities and requirements ■ Address low performing / sub-scale businesses Focus investment on key priority growth markets ■ Portfolio review conclusions implemented 1. Money lent to individuals rather than institutions. This includes both secured and unsecured loans such as mortgages and credit card balances. 2. Aggregate of Deposits (both local and foreign currency), investments (e.g. Mutual Funds, Equities, etc.) and Insurance (Life, Pension and Investment insurance products). It is exclusive of Credit Enhancement Services Insurance and General Insurance products, pure Protection Insurance products as well as Mortgage or other Loan / Asset balances 3. Wealth Distribution revenue only 4. Total customers who have logged in to one of our Digital platforms (Internet / Mobile) in the last three months as a % of all RBWM active customers (priority markets) 10 10#11Relationship-led Personal Lending We have the capacity to take more credit risk in RBWM and the business is showing signs of volume growth. Principal RBWM lending balances and sales volume growth Personal lending balances1 (USD) +3% Actions to date ■ Global analytics capability improving the identification of customer needs ☐ New triggers enabling targeted offers to individual customers Expansion of sales channels supported by increased investment in marketing, improving new-to-bank customer acquisition Consistently implemented global segmentation capability, strengthening pricing and profitability discipline Integrated risk approach enhancing risk adjusted returns Sales volumes² 1Q14 2Q14 3Q14 4Q14 1Q15 Cards +29% Loans Mortgages +27% +10% 1Q14 1Q15 1Q14 1Q15 1Q14 1Q15 Next steps ☐ Investing further in analytics, including digital targeting and real- time offer capability Deploying digital utilities (e-signature, document upload) to simplify the customer experience and enable straight through processing Focusing on innovation, including new mobile sales and service capabilities, and strategic partnerships with new payment providers Leveraging the Group's connectivity to deliver international mortgages and global consumer offers 1. Principal RBWM financial data presented on an "adjusted" basis with comparatives translated at Mar 2015 exchange rate. Excludes temporary impact of IPO Loans at 1Q15 in Hong Kong (4% growth including this) 2. Cards: Number of new cards issued; Loans & Mortgages: Value of total drawdowns in USD 11#12Wealth Management Our investment in a differentiated Wealth offering is driving improved performance, with further opportunities for growth. Strong customer satisfaction with improving sales momentum We have built a clearly differentiated Wealth offering Appointments Financial reviews Financial planning Activity 29% 7% 1Q14 - 1Q15 1Q14 - 1Q15 Aligned to needs ■ We operate a consistent global financial planning model based on our customers' goals and aspirations ■ Our relationship managers are rewarded for meeting customer needs, not for product sales Customer 81% satisfaction Would recommend their Premier RM to family or friends¹ Integrated advice Mutual funds Equities Sales growth² 15% H 4% 1Q14 1Q15 1Q14 1Q15 Wealth balances Wealth revenues³ Financial results² H 1Q14 1Q15 6% H 6% 1Q14 1Q15 ■ A single relationship manager can provide professional advice across a customer's Wealth and Retail needs With opportunities for sustainable growth Further customising our Premier proposition to better meet the needs of wealthier and more international customers Deploying enhanced analytics to improve our understanding of customer needs Investing in marketing, tools, and digital capabilities Simplifying our processes for our customers Bringing Asset Management and Insurance capabilities to retail clients including research, insights and advice 1. HSBC Premier Relationship Manager Customer Experience Survey 4Q14; Median recommendation score across 18 priority markets 2. YTD constant currency FX rate. Mutual funds gross sales (USDm); Equities turnover (USDm); Wealth balances (USDbn); Wealth revenues (USDm) 3. Wealth Distribution revenues only 12#13Asset Management Our Asset Management business delivers attractive returns, and is positioned to benefit from managed asset growth in Asia. Managed asset pools are forecast to grow strongly USD Market growth Total Global AUM¹ +6% +10% Asia 2012 2020 Total Global pension fund assets 1 +7% opportunity HSBC Asset Management performance +10% Asia 2020 Middle East Latin America Asia Pacific Europe 2012 +15% North America CAGR +17% Q1 2014 Q1 2015 Revenue² Q1 2014 Q1 2015 AUM² This growth provides opportunities for us Asia focus ☐ Retirement Group clients Distribution footprint aligned to forecast growth of managed assets in key emerging markets Defined contribution pensions growth, driving reliance on investments for retirement income Group customer base including relationships with pension funds and insurance companies We have already moved on these Deepened relationships with pension, insurance and corporate clients Developed core asset allocation solutions for RBWM Deployed a single global investment process and platform; ongoing alignment with GPB for management of discretionary portfolios ■ Differentiated products and services through highest standards of fiduciary conduct and governance And we are positioned for future growth Participating in growing managed asset pools driven by individual investors' wealth, savings and retirement plans, particularly in Asia Driving continued growth from Group retail distribution channels Leveraging Group connectivity to meet needs of institutional clients, both long-term and liquidity management Potential for selective acquisitions to strengthen franchise 1. Source: PwC Report "Asset Management 2020 - A Brave New World" 2. Principal RBWM financial data presented on an "adjusted" basis with comparatives translated at Mar 2015 exchange rates 13#14Insurance Insurance is accretive to the Group, with very strong exposure to high growth markets across Asia. Profitable and accretive returns for Group USD Gross premium annual growth² (2013) Emerging Asia life premium growth³ (2014-2020) Market 14% +11% 11% growth opportunity1 HSBC Insurance performance Hong Kong China 2014 2020 Manufacturing revenue Distribution revenue +16% +4% Q1 2014 Q1 2015 Q1 2014 Q1 2015 27% 49% 51% 73% 2014 Asia Rest of World 5. 1. Life Insurance 2. HK TDC (Trade Development Council) research 3. CAGR, Munich Re Insurance Market Outlook (May 2014) 4. 2014 EY Asia-Pacific insurance outlook Significant growth opportunity, particularly in Asia ■ Asia's share of the global middle class will almost double by 20204, driving growth and demand for wealth products including insurance, particularly to meet saving and protection needs ■ Asia's aging population, particularly in China5, is increasing the need for retirement and protection products as public systems become strained Increasing international availability and usage of RMB drives demand for RMB-denominated insurance products ■ Continued focus on the high quality and underpenetrated customer base in Hong Kong where market growth has exceeded 13% for the last 2 years The insurance business is positioned for quality earnings ■ Insurance contributes positively to Group CET1 capital through the dividends it pays to the Group, with a high RoRWA Significant distribution footprint in markets where bancassurance is the predominant channel Proactively addressed the conduct agenda improving customer outcomes and minimising the risk of mis-selling Next steps ■ Committed to invest in Asia to capitalise on growth opportunities Fill in product gaps, enhance offerings, and simplify processes while increasing distribution capabilities and capacity ☐ 2014 EY Waves of change Support development with improved data and analytics 6. Principal RBWM financial data presented on an "adjusted" basis with comparatives translated at Mar 2015 exchange rates 14#15Digital Digital transformation will enable process simplification and accelerate channel migration, improving productivity and customer experience. Changing customer behaviour c.75% The Group's streamlining programme will sustainably reduce RBWM's costs Investment brings 2017 exit costs to 2014 levels Without investment, inflation drives rising costs Digital sales volumes1 (million) Branch area² (million sq.m.) 2014 2014 2015 2016 2017 C.-20% Digital transformation Product and service automation 2014 2015 2016 2017 Channel simplification 2015 2016 2017 2017 exit cost rate ■ Enhance digital platform and service capabilities Simplifies ■ Accelerate deployment across geographies Improve supporting digital operations customer interactions Optimise end-to-end customer journeys Automate sales and service transactions to deliver straight through processing Deliver effortless multi-channel capability Empower customers via self-assisted sales Optimise branch and contact centre footprint Improves productivity Enhances customer experience 1. Retail sales for mortgage, loans, cards, savings, current accounts, through digital channels in top 7 markets (includes ATM / third party sales) 2. Top 7 markets 15#16Portfolio Within our portfolio of businesses, returns are driven by a combination of domestic scale and focus on affluent customers…… Scale and returns for RBWM priority markets¹ RBWM revenue² x% of customers are Premier Strategic actions RORWA³ > 4.5% In larger or wealthier markets where RBWM does not have domestic scale, we can achieve profitable niche scale in affluent segments 2.3% - 4.5% < 2.3% Premier c.25% Premier c.8% ! I Premier c.25% < 3.0% Premier c.7% Premier c.8% Protect and grow Transition ■ Maintain and increase existing scale ■ Invest to drive incremental growth Invest in increased scale to improve profitability ■ Where there is a large enough affluent population, focus on Premier / Advance ■ Grow Retail Business Banking in selected markets Premier c.7% Premier C.3% Some RBWM businesses with dilutive returns fund other significant Group businesses Review 3.0% -6.0% > 6.0% RBWM deposit share4 ■ Review RBWM position in overall Group context (e.g. Group profitability, funding, cost absorption) 1. Analysis based on all HSBC priority markets excluding Saudi Arabia. 2. Principal RBWM financial data presented on an "adjusted" basis with comparatives translated at average 2014 exchange rates, 2011-2014 average. Size of the bubble corresponds to total revenue of priority markets meeting RoRWA and deposit share criteria. 3. Principal RBWM financial data presented on an "adjusted" basis with comparatives translated at average 2014 exchange rates, 2011-2014 average RoRWA; Group 2.3% RoRWA equivalent to 10% ROE 4. Deposit share as at Dec 2014; Source: Datamonitor 16#17Conclusion RBWM is focused on growth, and will invest to offset rising costs while optimising our portfolio of businesses. 2014-2017 Principal RBWM RORWA walk¹ 4.8 2014 Adjustments² Growth³ Cost growth - Inflation and investments Cost savings 6.3 Achieving the 2017 RoRWA Growth priorities Digital transformation Portfolio optimisation 2017 Interest rate sensitivity ☐ ☐ ■ Our growth priorities have not changed. We will continue to focus our investment on relationship-led lending, wealth management and digital. ■ We will shift the focus of our Asset Management and Insurance businesses to capture opportunities in Asia. ■ Through these priorities, we will grow our PBT faster than our RWAs, increasing our RoRWA. Digital transformation will enable process simplification and accelerate channel migration, improving productivity and customer experience. Through our investment in the digital transformation, we will hold our 2017 exit cost rate at 2014 levels. ■ We will continue to review our portfolio of markets from both RBWM and Group perspectives. ■ We will address poorly performing businesses, and focus our investment on priority growth markets. ■ Our strong deposit franchise supports a stable and diversified core funding base for the Group, and positions us to benefit when interest rates rise. 1. RoRWA excluding associates. Financial data presented on an "adjusted" basis with 2017 translated at 1Q 2015 average rates. 2. Adjustments includes impact of the sale of operations in Brazil and Turkey, FX adjustments and other actions 3. Risk adjusted revenue growth net of RWA growth, including any impact of interest rate changes 17#18Appendix - 9M15 Performance HSBC#19Appendix - 9M15 Performance Group 9M15 Profit before tax¹ Revenue growth more than offset by investment in growth initiatives and regulatory programmes and compliance Reported and adjusted PBT (USDm) Adjusted PBT growth by account line (USDm) Adjusted PBT growth by global business (USDm) RBWM (569) (10)% Adjusted PBT decreased by USD605m Revenue 675 2% CMB 18 -% GB&M 625 9% (148) (27)% (531) (55)% 16,949 19,725 LICS 58 3% GPB 1,211 Adjusted PBT growth by region (USDm) Other 19,119 18,514 Operating expenses (1,395) (6)% (2,170) 9M14 9M15 Currency translation & significant items Adjusted Reported 1. Source: 3Q 2015 Presentation to Investors and Analyst (page 8) Share of profits in associates and JVs Europe 57 3% Asia (902) 392 4% (19)% MENA (201)- (14)% PBT (605) (3)% North (33) (2)% America Latin 139 32% America 1993#20Appendix - 9M15 Performance RBWM 9M15 Financial Performance Principal RBWM adjusted PBT lower driven by higher costs and LICS, partly offset by an increase in revenue Adjusted PBT1,2 Adjusted revenue² USDM USDM 1% Personal lending 9M14 9M15 VS. Total RBWM 5,878 5,309 (10)% 17,002 17,206 Current account, savings and deposits Of which: 7,759 7,569 Wealth Management products US run-off portfolio Principal RBWM 571 375 (34)% Other 5,307 4,934 (7)% 4,149 4,213 4,561 4,921 4,698 Reported 533 503 3,878 Europe 5,307 9M14 9M15 4,934 Asia ΜΕΝΑ Adjusted operating expenses² North America USDM USDM Latin America 4% Adjusted LICS² LICS/ average gross loans & advances to customers4 0.34 9M14 Adjusted RoRWA³ Principal RBWM 9M15 9M14 9M15 VS. 5.1% 4.6% (0.5)% 0.33 9% 10,767 11,226 1,248 1,360 9M14 9M15 9M14 9M15 1. Refer to pages 24, 38 and 39 of the Q3 2015 Earnings Release, pages 2, 14, 15 and 17 of the Q3 2015 Data Pack and the 3Q 2015 Presentation to Investors and Analysts for further details on RBWM Financial Performance Reported Total RBWM PBT: 9M14 USD4,305m, 9M15 USD4,522m. Reported US run-off PBT: 9M14 USD427m, 9M15 USD(176)m 2. Reported Principal RBWM PBT: 9M14 USD3,878m, 9M15 USD4,698m; Revenue: 9M14 USD18,086m, 9M15 USD17, 201m; Operating Expenses: 9M14 USD13,019m, 9M15 USD11,457m; Loan Impairment Charge (LICS): 9M14 USD1,511m, 9M15 USD1,360m. 3. Adjusted RoRWA for Principal RBWM excludes associates. Reported RoRWA for Principal RBWM (including associates): 9M14 3.3%, 9M15 4.1% 4. Excludes Brazil 20 20#21Appendix - 9M15 Performance Principal RBWM - Balance sheet Growth in both customer lending and customer account balances since 4Q14 Loans and advances to customers USDbn, Constant currency basis¹ USD7.2bn increase Customer accounts USDbn, Constant currency basis¹ USD26.8bn increase 313.8 316.4 317.7 321.3 325.9 570.5 320.6 323.6 543.2 561.7 556.3 550.4 576.0 580.6 4.8 4.7 4.7 4.9 4.9 7.5 7.5 7.6 7.9 8.0 309.0 311.7 313.0 316.4 321.0 320.6 323.6 535.7 542.9 548.7 553.8 562.5 576.0 580.6 1Q14 2Q14 3Q14 4Q14 1Q15 2Q15 3Q15 Balances excluding Brazil 1Q14 2Q14 3Q14 4Q14 1Q15 2Q15 3Q15 Brazil balances were reclassified as 'Held for Sale' in 2Q15 1. Refer to pages 2, 7, 8, 9, 10, 11, 12, 13 and 15 of the Q3 2015 Data Pack for further details on RBWM Balance Sheet Comparatives have been retranslated at 30 September 2015 rates. The reported quarterly balances for Loans and advances to customers are as follows: 1Q14 USD348.8bn; 2Q14 USD356.4bn; 3Q14 USD344.3bn; 4Q14 USD338.0bn; 1Q15 USD327.6bn; 2Q15 USD331bn. The reported quarterly balances for Customer accounts are as follows: 1Q14 USD586.9bn; 2Q14 USD600.6bn; 3Q14 USD590.3bn; 4Q14 USD583.8bn; 1Q15 USD574bn; 2Q15 USD589.7bn 2. During 2Q15, customer lending and customer account balances relating to our Brazil operations were reclassified to 'Assets held for sale' or 'Liabilities of disposal groups held for sale' respectively 21