#1Izain Investor Presentation Q3 2021#2DISCLAIMER Mobile Telecommunications Company KSCP "Zain Group" has prepared this presentation to the best of its abilities, however, no warranty or representation, express or implied is made as to the adequacy, correctness, completeness or accuracy of any numbers, statements, opinions, estimates, or other information contained in this presentation. Certain portions of this document contain "forward-looking statements", which are based on current expectations and reasonable assumptions, we can however give no assurance they will be achieved. The information contained in this presentation is subject to change and we disclaim any obligation to update you of any such changes, particularly those pertaining to the forward-looking statements. Furthermore, it should be noted that there are a myriad potential risks, uncertainties and unforeseen factors that could cause the actual results to differ materially from the forward-looking statements made herein. We can offer no assurance that our estimates or expectations will be achieved. Without prejudice to existing obligations under capital market law, we do not assume any obligation to update forward-looking statements to take new information or future events into account or otherwise. Accordingly, this presentation does not constitute an offering of securities or otherwise constitute an invitation or inducement to any person to underwrite, subscribe for, or otherwise acquire or dispose of, securities in any company within Zain Group. For further information about Zain Group, or the materials contained within this presentation, please direct your enquiries to our Investor Relations team via email at [email protected] or visit www.zain.com/en/investor-relations/ 2#3EXECUTIVE MANAGEMENT 12 Kamil Hilali Ossama Matta Nawaf Al-Gharabally Chief Financial Officer Chief Technology Officer Chief Strategy Officer Mohammad Abdal Chief Communications Officer Malek Hammoud Chief Investments and Digital Transformation Officer Jennifer Suleiman Chief Sustainability Officer Bader Nasser Al-Kharafi Vice Chairman & Group CEO ⑨zain Dr. Andrew Arowojolu Chief Regulatory Officer Nawal Bourisli Maryam Saif Chief Human Resources Officer Chief Diversity and Inclusion Officer 1 e es Venkatesh Jandhyala Firas Oggar Chief Internal Auditor Head of Legal Abdul Ghaffar Setareh Chief Risk Officer Abdulaziz Jawad CEO of Zain Drone & Head of Corporate Finance 3#4OUR GROUP AT A GLANCE 9M'21 48.4 MILLION ACTIVE CUSTOMERS $ $3.8 BILLION IN REVENUE $1.6 BILLION IN EBITDA EBITDA MARGIN 42% $ $450 MILLION 10 CENTS IN NET INCOME IN EPS OUR OPERATIONS TITY Over 7,500 EMPLOYEES Contribution KUWAIT ⑨zain EXNIN KSA الله اكبر IRAQ SUDAN JORDAN BAHRAIN SOUTH SUDAN REVENUE % CUSTOMERS % 21% 5% 41% 15% 15% 34% 6% 34% 10% 8% 4% 2% 3% 2% Zain has a 15.5% ownership in Moroccan mobile operator "INWI” PRESENCE IN KEY ECONOMIES IN THE GULF REGION AND RESILIENT UPSIDE POTENTIAL IN SUDAN AND SOUTH SUDAN 4#5KEY EVENTS THIS QUARTER Interim Dividends On October 12th, Ordinary General Assembly approved the distribution of interim dividends of 10 fils per share, totaling $143m as part of 33 fils per share annual minimum dividend policy. 4G & 5G Growth across key markets Zain Kuwait, KSA and Bahrain witnessed impressive uptake of 5G services Iraq and S. Sudan launched 4G services . Fintech... Excellent customer growth across the Opcos Zain Jordan secured Central Bank approval to process credit card solutions (expected Q4'21) Zain Sudan signed an agreement with VISA to become the exclusive card issuer directly or via a licensed partner bank, MoU being announced in Sudan. Zain KSA's "Tamam" and Zain S. Sudan's "M-Gurush" witnessed growth Zain Ventures Zain Ventures invests in Pipe.com (Trading platform) and swvl.com (ride sharing app) to accelerate their growth across Middle East Iraq & Sudan Price Revamp Counteracting currency devaluations, price uplift initiatives undertaken TowerCo deal Zaion KSA: Received $807m non-binding offer from PIF Zain Jordan: Transaction close to finalization with TASC, expected Q4 2021 Zain Iraq: Transaction in process with TASC, expected Q2 2022 5#6zain SAMENA TELECOMMUNICATIONS COUNCIL BUILDING DIGITAL ECONOMIES ACCOMPLISHMENTS mea MEA Business Awards Markets Zain receives three awards from SAMENA Council-MEA Business Technology Achievement Awards for: 1. New Technology Leadership for 5G launches in Kuwait and KSA 2. Innovative Collaborations for Zain Esports 3. Ground-breaking services for fintech solution Tamam in KSA WORLD FINANCE BEST CORPORATE GOVERNANCE, KUWAIT Zain Group wins prestigious 'Best Corporate Governance Award 2021' for Kuwait DELLTechnologies PARTNER PROGRAM 2021 MERAT PARTNER AWARDS CONGRATULATIONS! Izain Breakthrough Award Winner GULE Zain Kuwait wins Gulf breakthrough award from Dell Technologies during virtual MERAT Partner Summit 2021 6TH GLOBAL GOOD GOVERNANCE AWARDS ONLINE AWARDS CEREMONY 2021 LONDON, UNITED KINGDOM MAY 25,2021 Zain recognized in three major categories at the Global Good Governance Awards 2021 1. Best in Diversity Award 2. Leadership & Sustainability Award 3. Women Empowerment Award 6#74SIGHT: Creating our sustainable & digital future 02 DIGITAL 01 TRANSFORMATION Transforming the telecom core to provide customers with the best experience, while simultaneously streamlining the back end and reaping the best of analytics for Zain to thrive and even lead in the digital era. ENTERPRISE AND GOVERNMENT Working closely with organizations of all sizes to provide them with the necessary connectivity and the latest solutions required to achieve their business and operational objectives. EVOLUTION OF TELCO sip FIXED AND 03 CONVERGENCE Transforming from a mobile centric telecom into an integrated player offering fixed-mobile domestic and international convergence serving the needs of consumers and businesses. ⑨zain ventures Izain digital PORTFOLIO 04 OPTIMIZATION Continuously seeking opportunities to realize synergies and unlock potential value through M&A activities. ICT 01 Establishing a regional center of excellence developing and providing the latest infrastructure, managed services and digital solutions. Izain esports Izain fintech 目 DIGITAL INFRASTRUCTURE 02 Building a leading independent digital infrastructure player in the region. GROWTH VERTICALS FINTECH 03 Introducing a suite of digital financial and insurance services contributing to the evolution of the region's digital ecosystem. DIGITAL HEALTH 04 Leading the development of the digital healthcare landscape in the region as well as widening and facilitating access to medical services. ⑨zain digital health ⑨zain business 7#8ZAIN VENTURES ZAIN HAS EVOLVED AS AN ACTIVE PLAYER WITH A FOCUS ON STRATEGIC INVESTMENTS EXPAND OUR NETWORK: Investing in multiple venture capital funds focused on technology startups +wamda capital COMMITMENT USD 3 Million April 2015 ME MIDDLE EAST V P VENTURE PARTNERS II USD 5 Million June 2016 COLLE .CAPITAL USD 2 Million August 2016 ME MIDDLE EAST VP VENTURE PARTNERS III USD 8.5 Million April 2020 Invested $18.3m Received $14.4m Oustanding Value $19.1m Value Generated 1.82x#9ZAIN FINTECH ACHIEVED KEY MILESTONES IN REALIZING THE FINTECH STRATEGY GROUP-WIDE تمام tamam KSA Licensed by Saudi Central Bank (SAMA), Tamam is the first micro-financing license in region. The platform is Shari'a compliant and offers consumer micro-finance in less than five minutes via a seamless digital customer experience through a mobile app. 11.2 K TOTAL REGISTERED USERS == Izain CASH IRAQ 195 K TOTAL REGISTERED USERS 8.2 K TOTAL REGISTERED AGENTS Zain Cash Iraq is a mobile wallet licensed by Central Bank of Iraq to offer innovative financial services such as money transfer, electronic bill payment, funds disbursement service, mobile recharge, ecommerce.. Zain Cash Iraq's customer base and volumes grew along with a variety of initiatives to assist the government funding support to reach out to beneficiaries. 100% € 000 £ 608 st B 0--0--0 -D 99% Izain CASH JORDAN 370 K TOTAL REGISTERED USERS In addition to maintaining its position in the market as the largest mobile financial services provider in Jordan, Zain Cash Jordan has been rapidly expanding its portfolio to cover more services and verticals and managed to lead the processing of disbursements for the government's financial aid programs. Secured Central Bank of Jordan final approval to process credit card solutions. 3.0 K TOTAL REGISTERED AGENTS, ATMs GURUSH SOUTH SUDAN M-Gurush is Zain South Sudan Digital Financial Service based on partnership model with Trinity Technologies, licensed by Central Bank of South Sudan to run Mobile Money and Electronic Payment Services in South Sudan. 325 K TOTAL REGISTERED USERS 4.8 K TOTAL AGENTS 9#10ZAIN DIGITAL HEALTH LAUNCHED SHLONIK AND WASFA APP IN KUWAIT TO SUPPORT MOH SHLONIK Another milestone for Zain in 2020 was with Kuwait's Ministry of Health, where Zain's team played a key role in supporting the authorities in the control of the spread of COVID-19, ensuring the safety of all citizens. Zain developed a state-of-the-art digital platform, Shlonik, in collaboration with the Ministry of Health and Central Agency for Information Technology, to manage the quarantine process for those arriving from overseas. The platform was developed in record time and was ready for operation during one of the largest repatriation campaigns ever undertaken in Kuwait in April and May 2020 to bring Kuwaiti citizens back to the country from abroad. The platform has become a vital tool for the Ministry of Health to manage the quarantine process with USD1.51 million total registrations. MEDICAL Health Care Doctor Hospital Phamacist Nune Dentist First Aid Surgeon Emergency MEDICAL 1811 Heath Can Dodor Hopal Phamad Nata FA Surgeon Energency MEDICAL MEDICAL Puncill New M MEDICAL MEDICAL 20.09 WASFA ویت Wasfa is an end-to-end e-prescription digital platform. By connecting medical stores, pharmacies, and prescribing doctors, Wasfa allowed the Ministry of Health to control end-to-end prescription and dispensing of drugs in Kuwait. Wasfa provides insights and analytics on the purchasing habits and behavior of patients, doctors and pharmacists in order to minimize waste and fraud, and generate significant savings for the Ministry of Health. The platform also introduces the concept of preventive care. Operational in two sites since August 2019, Wasfa generated over 750,000 e-prescriptions. 10#11DIGITAL TRANSFORMATION ΑΡΙ LIVESTREAMING POWERED BY ZAIN 1. Gross Revenues $40M and Net Revenues $13M generated for Zain Opcos and Omantel for 9M'21 2. 49.6 Million Addressable customers over Group API (1.1 Million active Customer base) 3. Zain live streaming is a web application that provides digital attendance for events to ensure viewing of the event as well as keeping social distancing regulations set forth by MoH. Latest Live Stream Events 32 services are currently running and generating revenue for Zain Opcos, with over 120 million transactions since launch WE docomo digital centi Di PLAY VOD DIGITAL VIRGO SMART DATA REFORMER ZaIN KIDS Google GAMEMINE ZE ZAIN GROUP API KSA IQ KW BH JO SD Zain Games UNLIMITED games, one destination. " MOCOPLAY DIVERSITY &INCLUSION Zain esports V2 CHAMPIONS SQUAD Zain esports Champions Squad 2 Major PUBGM tournament conducted throughout the MENA region with participants from 14 countries. Participation from over 4,200 entrants +4 Million social media impressions zaiN PUBG ⑨zain WE ABLE esports MOBILE DATA PARK 1/ رئسية الحنين في بث مباشر اون لاين القطارة الخارج نرال babystep not Oman The Ministry of Commerce in Kuwait approved digital presence of Annual General Meetings "AGM" as part of the official quorum Live Streaming Service was provided for Zain and Gulf Bank's AGM as well as Nawal's latest concert in JACC إعتماد الحضور الإلكتروني في الجمعيات العمومية بنك الخليج GULF BANK اللجنة الكويتية للألعاب الالكترونية KUWAIT ESPORTS COMMITTEE Partnership with Kuwait Olympic esports Committee • • Plan to run tournaments in Kuwait throughout 2021/2022 Plan to build Kuwait esports team for future Olympic tournaments. UBISOFT Ubisoft Partnership Sponsoring of Ubisoft's official MENA tournaments. Licensing to host and conduct future RS6 tournaments within the region. 11#12GROUP FINANCIAL REVIEW 12#13GROUP REVENUE -4% 1,332 1,281 -3% 3,895 3.769 Q3-20 Q3-21 9M-20 9M-21 Others 7% SUDAN 6% (USD m) JORDAN 10% IRAQ REVENUE CONTRIBUTION KSA 41% 15% KUWAIT 21% • The impact of COVID-19 still affects the operations, coupled with the FX rate change impact mainly due to the currency devaluation in Sudan and Iraq Currency devaluation in Sudan from 55 in January 2021 to 439 (SDG / USD) end of September 2021, 19% currency devaluation in Iraq from 1,190 to 1,470 (IQD/USD) Excluding the above FX impact of USD 609 million for 9M'21, the Group consolidated revenue growth would have been 12%. 13#14GROUP EBITDA & NET INCOME EBITDA ($m) NET INCOME ($ m) +3% -3% 1,635 1,586 +5% +5% 450 429 542 557 157 165 EBITDA Margin 41% 43% 42% 42% EPS 4 Cents 4 Cents 10 Cents 10 Cents Q3-20 Q3-21 9M-20 9M-21 • Conclusion of the 3-year CITC agreement with KSA Rate Change and FX Translation impact in Iraq and Sudan affected EBITDA Q3-20 Q3-21 9M-20 9M-21 Excluding the FX translation impact, EBITDA would have been +16% YoY Decrease in Finance costs mainly from loan settlements, drop in LIBOR and margin reduction by negotiations held with lenders Savings in Finance Cost resulting from Loan repayments reflecting solid Liquidity Drop in Currency Variance Losses 14#15GROUP CUSTOMER BASE 48,909 -1% 48,430 30-SEP-20 30-SEP-21 OTHERS KUWAIT ('000) JORDAN 8% 4% 5% CUSTOMER CONTRIBUTION SUDAN 34% • Conclusion of the Management Contract with Touch in October 2020 results in loss of 2.3 million customers Customer base remains stable due to growth in Iraq, KSA and Sudan Launch of 4G services in Iraq and South Sudan KSA 15% IRAQ 34% 15#16GROUP TOTAL CAPEX 923 -28% 348 665 INTANGIBLE 575 TANGIBLE 9M-20 368 15% of Revenue 297 8% of Revenue 9M-21 Grant of 4G license in Iraq amounting to USD 148 million Renewal of the 900 MHz License in Jordan amounting to USD 183 million On track with our target capex spend in FY 2021 Bahrain (USD m) 3% OTHERS 4% S. Sudan 5% SUDAN 4% KSA 13% CAPEX CONTRIBUTION KUWAIT 8% JORDAN 31% IRAQ 32% 16#17DEBT PROFILE TOTAL DEBT($m) Jordan 4% 4,487 9M-20 0% 4,488 DEBT BY OPCO Iraq 18% KSA 35% 9M-21 Group 43% Long Term 96% (USD m) 2.4x Total Net Debt / EBITDA Among the lowest in the region Effective Interest Rate 0.81% -2.52% As at 30th Sep'21 DEBT BY MATURITY Short Term 4% SAR 31% DEBT BY CURRENCY KWD 2% USD 67% 17#18GROUP FINANCIAL KPIs Income Statement (KWD m) 9M 2021 9M 2020 Revenue EBITDA 1,136 478 1,195 502 Net Income 135 132 Balance Sheet (KWD m) 30 Sep 2021 30 Sep 2020 Cash and Cash Equivalents 304 328 Total Assets 4,788 4,834 Total Debt 1,352 1,374 Total Equity 1,802 1,668 Cash Flow (KWD m) 9M 2021 9M 2020 Operating 270 458 Investing (253) (169) FCF 18 289 Financing (55) (255) Effect of FX impact (24) 0.1 Ending Cash Balance 302 316 Investing in Spectrum and network expansion for sustained growth momentum Debt reduction and deleveraging plan on track along with reduction in finance cost • Impact from Currency Devaluation in Sudan and Iraq 18#19DIVIDENDS DIVIDEND PAY-OUT RATIO DIVIDEND YIELD 77% 6% 6% 66% 66% 5% 2018 2019 2020 EPS DPS 45 30 2018 2019 2020 EPS & DPS (Fils) 50 43 33 33 2018 2019 2020 • • Average dividend payout ratio in the high 70% range Dividend of $470m (33 fils) for 2020 compared to $471m (33 fils) for 2019 First company in Kuwait to implement a minimum cash dividend policy (33 fils/ year for 3 years starting 2019) On October 12th, 2021, Ordinary General Assembly approved the distribution of interim dividends of 10 fils per share, totaling $143m as part of 33 fils per share annual minimum dividend policy. 19#20ZAIN SHARE PRICE SAUDI CENTRAL BANK GRANTS TAMAM LICENSE 0.640 DIVIDEND 0.630 0.620 0.610 0.609 Fils 0.600 0.590 ANNOUNCEMENT Q1 RESULTS 2021 DIVIDEND PAYMENTS Middle East Operators collaborate to support Open RAN Zain Ventures invests in Pipe and SWVL 0.600 Fils 0.580 Jan-21 Feb-21 Mar-21 Apr-21 May-21 Jun-21 Jul-21 Aug-21 Sep-21 Oct-21 TOTAL SHARES 4,327,058,909 P/E ~14 TIMES MARKET CAP USD 8.5 BILLION DIVIDEND YIELD 5.47 % THE SUSTAINED TRUST AND CONFIDENCE OF OUR SHAREHOLDERS ENABLED US TO REMAIN FOCUSED ON ACHIEVING OUR STRATEGIC OBJECTIVES AND MAXIMIZING OUR RETURNS IN THESE CHALLENGING TIMES 20#21OPERATIONAL REVIEW "The Market share % and the Value share % are ȧs of Q3 2021 21#22ZAIN KUWAIT C MARKET PLAYERS ⑨zain stc 100% OWNERSHIP 1983 g> OPERATIONS Zain Kuwait remains the most profitable company within the Group and maintains its market lead in terms of both value share and customer base Q3-21 (USD m) 9M-21 Slightly improved revenue (up by 1%) due to growth in data revenue driven by the 5G segment Lower ECL provisions, healthier acquisitions and collection improvements 263 REVENUE 779 -3% YoY +1% YoY (USD m) 9M-21 109 EBITDA 303 +9% YoY Data revenue grew 6% and formed 41% of total revenue Excluding the $15m gain on sale and leaseback of towers, net income would have grown by +10% Cost optimization efforts continue to improve profitability © MVNO expected to launch in Q4 2021 Q3-21 +6% YoY Q3-21 70 +4% YoY (USD m) 9M-21 NET INCOME 193 +2% YoY (b) 5G 100% POPULATION COVERAGE % 159% MARKET PENETRATION 22 2.3M 36% 38% $26 55% CUSTOMER MARKET BASE SHARE VALUE SHARE BLENDED ARPU PREPAID BASE NETWORK TECHNOLOGY#23ZAIN KSA MARKET PLAYERS زين ZAIN 凱 stc موبايلي mobily Decrease in airtime revenue & reduction in MTR (SAR0.055 to SARO.022) starting 10th June 2020 CITC disconnections continue to impact the customer base in addition to the new governmental requirement (Tawakalna application required for customers mobility) Strong performance from Yaqoot and Tamam 37% OWNERSHIP 2008 > OPERATIONS Q3-21 (USD m) 9M-21 530 REVENUE 1,554 +3% YoY -1% YoY Healthy growth in the FTTH revenue and customer base Received $807m non-binding offer from PIF to buy the passive infrastructure Expanded 5G International roaming footprint for Zain to reach 39 operators outbound worldwide ⑨Savings in finance cost due to settlement of Shareholder loan and Murabaha refinancing ⑨Data revenue formed 49% of total revenue Q3-21 215 +5% YoY (USD m) 9M-21 EBITDA 616 -11% YoY Q3-21 (USD m) 9M-21 16 NET INCOME 38 +0.4% YoY -36% YoY $ (90) 7.5M $19 65% 5G 99% CUSTOMER BASE BLENDED ARPU PREPAID BASE NETWORK TECHNOLOGY POPULATION COVERAGE % 114% MARKET PENETRATION 23#24ZAIN IRAQ = الله اكبر MARKET PLAYERS ⑨zain KOREK Asiacell Telecom 76% OWNERSHIP 2003 g> OPERATIONS ⑨ Customer base grew by 5% to reach all time high 16.5m customers driven by the launch of 4G YoY revenue impacted due to currency devaluation impact and continues lockdown restrictions Currency Devaluation by 19% from IQD/USD 1,190 to 1,470 ⑨First to launch 4G routers in September Digital operator "oodi" performing excellent, and is the highest rated telco app in the market Q3-21 (USD m) 9M-21 198 -19% YoY REVENUE 574 -19% YoY Q3-21 81 -20% YoY (USD m) 9M-21 226 -21% YoY EBITDA 888 Q3-21 (USD m) 9M-21 6 NET INCOME 31 -82% YoY -50% YoY (10) 99% POPULATION COVERAGE % 100% MARKET PENETRATION 24 16.5M 52% 40% $4 93% 4G CUSTOMER BASE MARKET SHARE VALUE SHARE BLENDED ARPU PREPAID BASE NETWORK TECHNOLOGY#25ZAIN JORDAN MARKET PLAYERS TM zain umniah orange 96.5% OWNERSHIP 2003 > OPERATIONS Top line grew by +4% YoY, mainly due to increase in data revenue Data revenue grew by +13% YoY, and formed 50% of total revenue Healthy growth in the FTTH revenue and customer base Growth in Zain Cash revenue due to increase in service uptake Further reduction in local interconnection rates (from 5.2 fils to 2.0 fils) Zain Jordan TowerCo transaction close to finalization Q3-21 (USD m) 128 +3% YoY REVENUE 9M-21 373 +4% YoY Q3-21 68 +20% YoY (USD m) 9M-21 EBITDA 186 +16% YoY Q3-21 27 +23% YoY (USD m) 9M-21 NET INCOME 69 +23% YoY (40) 99% POPULATION COVERAGE % 79% MARKET PENETRATION 25 3.7M 35% 49% $10 68% 4G CUSTOMER BASE MARKET SHARE VALUE SHARE BLENDED ARPU PREPAID BASE NETWORK TECHNOLOGY#26ZAIN SUDAN C MARKET PLAYERS ⑨zain MTN سوداني sudaniⓇ 100% OWNERSHIP 2006 Q3-21 (USD m) 9M-21 81 REVENUE 241 -13% YoY OPERATIONS (USD m) 9M-21 41 EBITDA 118 -3% YoY Healthy bottom-line performance, mainly due to lower depreciation and amortization and decrease in currency variance loss Customer base grew by 3%, to reach 16.4 million with a leading customer market share of 49% ⑨Currency devaluation in Feb 2021 from SDG 55 to SDG 439 vs. USD To mitigate the currency devaluation impact, major price revamp implemented during the year ⑨Tax on telecom services increased from 7% to 10% ⑨Data revenue formed 28% of total revenue Zain Passport, a mobile banking app is ready to launch -19% YoY Q3-21 -6% YoY Q3-21 31 +54% YoY (USD m) 9M-21 NET INCOME 72 +104% YoY (40) 90% POPULATION COVERAGE % 80% MARKET PENETRATION 26 16.4M 48% 62% $2 98% 4G CUSTOMER BASE MARKET SHARE VALUE SHARE BLENDED ARPU PREPAID BASE NETWORK TECHNOLOGY#27ZAIN BAHRAIN € MARKET PLAYERS ⑨zain B Batelco stc 65% OWNERSHIP 2003 g> OPERATIONS Q3-21 (USD m) 9M-21 41 REVENUE 127 +3% YoY +4% YoY YoY revenue growth mainly due to increase in data and trading revenue ⑨Data revenue formed 47% of total revenue and grew 5% YoY Focused on the continued expansion of 4G and 5G infrastructure Zain Bahrain became the first provider to enhance services in more newly-developed housing areas Tower deal with TASC reached final stages Expected VAT increase from 5% to 10%, starting from 1st January 2022 Plan to launch Financial Services in the Kingdom soon Q3-21 (USD m) 9M-21 44 +4% YoY 15 +2% YoY Q3-21 EBITDA (USD m) 9M-21 4 NET INCOME 12 +4% YoY +18% YoY ((+宁)) $18 BLENDED ARPU 5G NETWORK TECHNOLOGY 100% POPULATION COVERAGE % 101% MARKET PENETRATION 27#282021 GUIDANCE DATA REVENUE Monetize 5G & 4G Opportunities in our Key Markets with best in-class network CAPEX Disciplined capital allocation for long term growth with focus on operational efficiencies DIGITAL TRANSFORMATION Focus on digital channels and online services such as digital marketing campaigns, app sales, online payments and social media care NETWORK RELIABILITY Ensure preparedness for increase in traffic and improved network performances owing to curfew and lockdown in our markets with potential for further monetization WINNING CULTURE, TALENT, ASSET AND CUSTOMER PERCEPTION 1024.256 28#29REGULATORY AFFAIRS C KUWAIT JORDAN CITRA: has recommended that MNOS should consider shutting down 2G technology by Q4 2022. Temporary Spectrum: The Government has extended the use of temporary spectrum granted to operators until the end of 2021 at no extra charge. VAT: Significant likelihood an increase in Value Added Tax in the Kingdom from 5% to 10%, effective as of 1st January 2022 Bahrain SUDAN VAT: Effective Oct 1st, Sudan operators will continue to collect only 35% instead of 40% SOUTH SUDAN 3rd Operator: Digitel launched commercially in July 2021 in Juba. compliance standards regulations regulations requirements practice transparency laws policies T strategy T T rules Tcontrol 29#30CORPORATE SUSTAINABILITY CLIMATE CHANGE • • Assessed baseline of all waste management mechanisms in each operation and installed inventory management systems in six of our operations Activated Climate Change and E-waste campaigns across all operations reaching 2.8 million people. • Launched Carbon Offsetting programs such as planting trees (done in Bahrain and Iraq), invest in carbon sinks and clean energy projects. S WOMEN IN TECH MENTORSHIP PROGRAM • Launched the first cycle of the Women in Tech hub, focuses on mentorship to address challenges that women in STEM fields face in the region • The pilot phase of the program included 72 participants (36 Mentors/Zain Employees and 36 Mentees/University Students) • A comprehensive stakeholder engagement process was conducted where gathering insights/appetite of STEM students was considered low despite the need to close the gender gap as women in STEM are unfamiliar with being part of the design process of the program • Zain continued to engage with various stakeholders including universities, UN Women, and international organizations that address the gender gap in STEM CHILD ONLINE SAFETY • To assess Zain's gaps in addressing children's rights, Zain conducted UNICEF's Mobile Operator Child's Rights Impact Assessment Tool (MO-CRIA) Gaps identified through the risk assessment conducting on Zain's business practices, services and stakeholder engagement with children Implemented additional blocking mechanisms in Kuwait (increasing the safety) working with project arachnid a web crawler to block Child Sexual Abuse Material (CSAM) and is assessing its implementation across the Group • Zain is coordinating with the regulator in each market to assess the existing blocking mechanisms, rules and regulations. • Continued to communicate resource tools for parents across Zain markets, Zain KSA published a Parental Resource on how to keep children safe online PEOPLE WITH DISABILITIES Aiming to bridge the digital gap in access to connectivity and usage, Zain continued to launch activities across its operations that included: Zain Bahrain created the "Enablement Line" which acts as a helpline for People with Disabilities MO-CRIA Child Rights Impact Self-Assessment Tool for Mobile Operators, unicel for every child Zain Iraq developed a digital solution for the Autism Center in Baghdad to systematically archive patients' data and follow up with their classroom progress Zain KSA trained 30 sales representatives to learn sign language INDICES & REPORTING CDP GRI Empowering Sustainable Decisions DISCLOSURE INSIGHT ACTION FTSE4Good SUSTAINABIL ACCOUNT COUNTING SASB STANDARDS BOARD S&P Global Ratings MSCI 30#31WHY ZAIN? GROWTH PROFILE Investing for sustainable growth momentum and creating the basis for future growth 4SIGHT... CLEAR STRATEGY Clearly defined strategy with a strong focus on digital and enterprise moving away from traditional telco approach PROFITABILITY ACROSS OPERATIONS Highly profitable operations across our footprint with a strong focus on unlocking potential for further growth and increase our shareholders value SAUDI TURNAROUND Continued profitability, achievement of positive retained earnings and extinguishing accumulated losses, enhanced the Group's financial performance. Debt leveraging strategy for KSA to further improve Group's balance sheet 5G LEADERSHIP Strategic investments in technology and innovation to maintain leadership position in 5G and loT THREE YEARS DIVIDENDS POLICY First telecom in the region to commit a dividend of 33 fils, for three years starting from 2019 OZOIN 31#32ZAIN REPORTS Zain GROWTH IN EMERGING TECHNOLOGY ANNUAL REPORT 2020 УНИПУГ ВЕБОВ 5030 ECHHOTOCA zain WOMEN IN TECHNOLOGY BRIDGING THE GENDER GAP IN STEM FIELDS THOUGHT LEADERSHIP REPORT 2021 zain THE TEN YEAR JOURNEY SUSTAINABILITY REPORT -2020 ВІГІША ВЕЬОВІ - 5050 https://zain.com/reports/ 32#33Zain THANK YOU ZAIN GROUP INVESTOR RELATIONS [email protected] www.zain.com/en/investor-relations/