#1July 28, 2020 DOGOD DODO Investor Presentation 1st Quarter/ FY 21 C 5 RBL BANK apno ka bank#2Disclaimer By attending the meeting / telephonic call where this presentation is made, or by reading the presentation materials, you agree to be bound by the following limitations: The information in this presentation has been prepared by RBL Bank Limited (the "Company") for use in presentations by the Company at analyst and investor meetings and does not constitute a recommendation regarding the securities of the Company. No representation or warranty, express or implied, is made as to, and no reliance should be placed on, the fairness, accuracy, completeness or correctness of the information, or opinions contained herein. 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ALL FIGURES IN THIS DOCUMENT ARE IN INR CRORE UNLESS MENTIONED OTHERWISE; 1 CRORE = 10 MILLION apno ka bank | RBL Bank 2#3Glossary and Key Notes AEPS Aadhaar Enabled Payment System INR Indian Rupee Agri Agribusiness Banking ΠΙΡΟ Initial Public Offering ΑΡΙ Application Programming Interface LAP Loan Against Property ARC Asset Reconstruction Company IMF ATM Automated Teller Machine Mn BC Business Correspondent MSME BIL Business Installment Loan NABARD Mutual Funds Million Micro, Small and Medium Enterprises National Bank for Agriculture and Rural Development Bps Basis Points NFB Non Fund Based BVPS Book Value Per Share NIM Net Interest Margin C&IB Corporate & Institutional Banking INNPA Net Non Preforming Assets CAGR Compounded Annual Growth Rate NPA Non Performing Assets CASA Current Account and Savings Account PCR Provision Coverage Ratio CB Commercial Banking PIL Personal Installment Loan CBDT Central Board for Direct Taxes Q1 3 month period ended June 30( April 1 - June 30) CC Credit Card Q2 3 month period ended September 30( July 1 - September 30) CEO Chief Executive Officer Q3 CET1 Core Equity Tier 1 Q4 Cr Crore QoQ CRAR Capital to Risk Weighted Assets Ratio H1 CSR Corporate Social Responsibility 9M DB & FI Development Banking & Financial Inclusion RBI 3 month period ended December 31 ( October 1 - December 31) 3 month period ended March 31 (January 1 - March 31) Quarter on Quarter 6 month period ended September 30( April 1 - September 30) 9 month period ended December 31 ( April 1 - December 31) Reserve Bank of India DBT Direct Benefit Transfer RoA Return on Assets FICC Fixed Income, Currency and Commodity RoE Return on Equity FPI Foreign Portfolio Investor RWA Risk Weighted Assets FY 12 month period ended March 31 SDR GNPA Gross Non Performing Assets SLR G-Sec Government Securities UPI GST Goods and Services Tax US Strategic Debt Restructuring Statutory Liquidity Ratio Unified Payments Interface United States HUF Hindu Undivided Family VCF Venture Capital Funds IFI Institutional Financial Inclusion YoY Year on Year RBL RBL Finserve Ltd. Finserve apno ka bank | RBL Bank 3#4Table of Contents Topic Key Performance Highlights Financial Performance Distribution Network Page Number 5 10 29 Shareholding Pattern and Ratings 31 Micro-banking Update 33 Credit Cards Update 37 Annexures apno ka bank | RBL Bank 48#5ODO Co Key Performance Highlights DOO e COODO#6Q1 FY21 Financial Highlights Total Revenue growth of 6% YoY in Q1 FY21 NII grew 27% YoY in Q1 FY21; Other Income decreased 31% YoY in Q1FY21 primarily due to lower credit card fees and credit offtake NIM at 4.85% in Q1 FY21 vs. 4.31% in Q1 FY20 (4.93% in Q4 FY20) PPOP growth of 14% YoY in Q1 FY21 to Rs. 690 crore despite COVID affected quarter, reflecting the strength of the franchise Net Profit, Rs. 141 crore in Q1 FY21 (Rs. 114 crore in Q4 FY20) Advances were flat YoY at Rs. 56,683 crore; Wholesale: Non - Wholesale mix at 47:53 Deposit growth, 7% sequentially in Q1 FY21 (2% YoY growth) to Rs. 61,736 crore; LCR at 164% for the quarter; Surplus liquidity currently at Rs. 13,600 crore CASA grew sequentially and YoY to Rs 18,566 crore ; CASA Ratio crossed 30% in Q1FY21 GNPA at 3.45% vs. 3.62% in Q4 FY20, NNPA at 1.65% vs. 2.05% in Q4 FY20 PCR at 70.5% in Q1 FY21 vs. 64.0% in Q4 FY20 and 58.1% in Q3 FY20 Total customer base stable at 8.44 million apno ka bank | RBL Bank CO#7Q1 FY21 Highlights Net interest Income Rs. 1,041cr YoY Growth QoQ Growth 27% 2% Core Fee Income Rs. 239cr (42%) (49%) Net Total Income Rs. 1,375cr 6% (10%) Operating Profit Rs. 690cr 14% (8%) Net Profit apno ka bank | RBL Bank Rs. 141cr (47%) 23% 7#8Q1 FY21 Highlights Contd.... Advances Rs. 56,683cr YoY Growth QoQ Growth 0% (2%) Wholesale Advances Rs. 26,742cr (18%) (3%) Non-Wholesale Advances Rs. 29,941cr 24% (2%) Deposits Rs. 61,736cr 2% 7% CASA apno ka bank | RBL Bank Rs. 18,566cr 18% 8% 8#9Key Indicators - Business Breakup Advances by Segment (%) 13.0% 39.8% Deposit Breakup (%) 35.1% 19.3% 12.1% 10.8% 69.9% Term Deposits Saving Deposits ■ CIB CB ■Retail Assets DB & FI ■Current Deposits apno ka bank | RBL Bank 6#10Co ODO Financial Performance @ DOO e COODO#11Strong PPOP Momentum Despite COVID Impact Parameter Q1 FY21 Q4 FY20 QoQ Q1 FY20 YOY FY20 Net Interest Income 1,041 1,021 2% 817 27% 3,630 Other Income 334 501 (33%) 481 (31%) 1,910 Net Total Income 1,375 1,522 (10%) 1,299 6% 5,540 Operating Profit 690 752 (8%) 603 14% 2,714 Net Profit 141 114 23% 267 (47%) 506 Parameter Q1 FY21 Q4 FY20 Q1 FY20 FY20 Other Income/Total Income 24.2% 32.9% 37.1% 34.5% Cost/Income 49.8% 50.6% 53.6% 51.0% Net Interest Margin 4.9% 4.9% 4.3% 4.6% Credit Cost/Advances (bps)* 91** 99** 35 339 RoA 0.60% 0.52% 1.31% 0.59% ROE 5.24% 4.28% 13.78% 5.74% • Not Annualized **Includes covid related provisions of 43 bps in Q1FY21 and 20 bps in Q4FY20 apno ka bank | RBL Bank 11#12Balance Sheet Parameters Parameter Advances Deposits Investments June 30,2020 June 30,2019 YOY 56,683 56,837 0% 61,736 60,811 2% 19,884 16,639 20% Parameter June 30,2020 March 31,2020 June 30, 2019 CASA 30.1% 29.6% 25.8% GNPA 3.45% 3.62% 1.38% NNPA 1.65% 2.05% 0.65% Net Stressed Assets 1.73% 2.13% 0.71% PCR (incl. Technical Write-offs) 70.5% 64.0% 69.1% CRAR 16.4% * 16.4% 12.4%* including interim profits apno ka bank | RBL Bank 12#13Other Income Impacted by Lower Card Income and Processing Fees 481 500 6% 15% Other Income 1,909 334 9% Core Fee Income Breakup 1,743 470 411 7% 9% 9% 54% 56% 239 47% 28% 3% 8% 91% 94% 2% 11% 4% 12% 53% 85% 72% 12% 13% 3% 19% 12% 16% 7% 10% 11% 9% 14% Q1 FY20 Q4 FY20 Q1 FY21 FY 20 Q1 FY20 Q4 FY20 Q1 FY21 FY 20 FX ■Trading - FICC Core Fees Processing Fee■ Gen. Banking Distribution Credit Cards Trade and Others apno ka bank | RBL Bank 13#14Operating Costs Lower QoQ and Flat YoY 696 770 685 61% 53% 62% Operating Expenses 2,826 60% 5% 7% 5% 6% 4% 7% 11% 8% 27% 26% 31% 27% Q1 FY20 Q4 FY20 Q1 FY21 apno ka bank | RBL Bank FY 20 ■ Employee Premises Depreciation Others 14#15Credit Costs in Q1 to Increase PCR and Provisions Buffers Net Credit Cost by Business (bps) 35* 99*# 91*# 54 24 40 38 38 7 3 3 1 2 2 Q1 FY20 apno ka bank | RBL Bank Q4 FY20 Q1 FY21 42 6 9 ■C&IB ■CB Retail Assets ■DB&FI * Not Annualized for the bank or at individual segment level for the quarter # Includes covid related provisions of 43 bps in Q1FY21 and 20 bps in Q4FY20 183 33 33 FY 20 339 112 10 15#16Changing Advances Mix and Improving Yields Helping NIMS June 30,2020 June 30,2019 YOY Yield Q1 FY 21 Proportion C&IB IFI 19,906 24,042 (17%) 1,443 1,696 (15%) CB 6,837 8,733 (22%) 8.5% (9.5%) 47% Wholesale 26,742 32,774 (18%) Retail Assets 22,562 18,025 25% LAP 7,627 6,945 10% Credit Cards 10,289 6,653 55% Retail Agri 1,136 1,157 (2%) BIL 1,613 1,504 7% Others 1,897 1,766 7% 17.0% (15.5%) 53% DB & FI 7,379 6,038 22% Micro-banking 6,117 4,969 23% MSME 1,262 1,068 18% Non-Wholesale 29,941 24,062 24% Q1 FY20 yields in brackets Total 56,683 56,837 0% apno ka bank | RBL Bank 16#17Diversified Loan Portfolio Break up of advances - Secured/Unsecured Tenor of Advances 56,837 58,019 56,683 56,837 58,019 56,683 5% 7% 6% 9% 10% 9% 8% 7% 36% 7% 35% 27% 16% 18% 20% 66% 59% 59% 67% 63% 66% June 30, 2019 March 31, 2020 ■Secured ■Unsecured - Retail June 30, 2020 ■Unsecured - Wholesale June 30, 2019 March 31, 2020 June 30, 2020 ■ <1 year ■1-3 years ■■3-5 years ■>5 years Secured includes security under perfection apno ka bank | RBL Bank 17#18Borrowers' External Rating Profile - Based on Total Exposure June 30, 2019 61,938 6.5% March 31, 2020 56,163 8.4% June 30, 2020 53,392 9.2% 27.1% 31.1% 31.0% 33.9% Based on Based on 31.2% 33.3% Facility Facility rating rating 27.1% 5.4% External Ratings AAA 21.1% 20.7% 17.9% 19.1% 6.5% 3.0% External Ratings 7.5% 3.4% External Ratings AA-, AA, AA+ A-, A,A+ BB+ & Below *Based on standard exposures; Unrated external ratings are mapped basis internal ratings BBB-, BBB, BBB+ apno ka bank | RBL Bank 18#19Additional Colour on BBB and BB Rated Exposure- Stable QoQ BBB Rated Exposure • • Fully Secured, granular portfolio both in terms of size and sectoral exposure • Highest sectoral exposure of 2.0% 360 customers with average exposure of Rs. 31 crore Highest single exposure is Rs. 264 crore, fully secured Ratings for more than 70% of the exposure has been unchanged for the last 1-2 years . BB and below Rated Exposure Portfolio almost fully secured and granular both in terms of size and sectoral exposure 315 total customers with an average of Rs. 13 crore • . Approx. 50% of the exposure has a facility rating better than investment grade Largest exposure of Rs. 300 crore, fully secured, reduced from Rs. 350 crore in last quarter and consistently being pared down In addition, one additional large exposure approx. Rs. 250 crore, fully secured; 3 accounts between Rs. 100 crore - Rs. 150 crore, of which only one account is non-fund exposure apno ka bank | RBL Bank 19#20Diversified Industry Mix Industry NBFC (ex. HFC & DFI) Construction Engineering Retail/ Distribution Real Estate Power Professional Services Metals Pharma Logistic Services Top 10 Industry* Outstanding FB+NFB Exposure FB-NFB Split % of Outstanding FB+NFB Exposure 4,605 99:1 6.3% 3,235 32:68 4.4% 2,277 37:63 3.1% 2,126 72:28 2.9% 2,072 91:9 2.8% 1,959 59:41 2.7% 1,779 84:16 2.4% 1,669 71:29 2.3% 1,513 74:26 2.1% 1,255 69:31 1.7% As of June 30, 2020 based on actual outstanding Particulars Guarantees Letter of Credit, Acceptances, Endorsements and other Obligations apno ka bank | RBL Bank Non Fund Based Book June 30, 2020 11,471 June 30, 2019 12,246 March 31, 2020 11,133 3,991 5,727 4,926 20 20#21Asset Quality - Strengthened PCR In the Quarter Quarter Ended June March 30,2020 31,2020 Gross NPA by business segment Business segment June June 30,2020 March 31,2020 June 30,2019 30,2019 Movement of Gross NPAs C&IB 1,452.2 1,469.7 139.5 Opening Balance 2,137 2,010 755 % of total advances 2.51% 2.49% 0.24% (+) Additions during the 5 709 225 period CB 87.4 88.2 242.1 (-) Upgrade 3 53 8 (-) Recoveries 40 179 36 % of total advances 0.15% 0.15% 0.42% (-) Write Offs 106 350 147 Retail Assets 350.1 466.9 347.7 Closing Balance 1,992 2,137 789 Gross NPA (%) 3.45% 3.62% 1.38% % of total advances 0.61% 0.79% 0.61% Net NPA 933 1,189 372 Net NPA (%) 1.65% 2.05% 0.65% DB & FI 102.5 111.6 59.9 Provisioning Coverage 70.46% 64.04% 69.13% Ratio (PCR) (%) % of total advances 0.18% 0.19% 0.10% Slippage Ratio 0.01% 1.19% 0.41% Total Restructured % 0.08% 0.08% 0.06% Net Stressed Assets% 1.73% 2.13% 0.71% Total (%) 1,992.1 2,136.5 789.2 3.45% 3.62% 1.38% •There are Nil Security Receipts apno ka bank | RBL Bank 21#22Capital Adequacy - Well Capitalized Particulars Tier 1 Capital Funds* June 30, 2020 June 30, 2019 March 31, 2020 10,407 7,443 10,324 Tier 2 Capital Funds 821 719 751 Total Capital Funds 11,228 8,162 11,075 Total RWA Tier 1 CRAR* Total CRAR* 68,671** 65,740 67,326 15.2% 11.3% 15.3% 16.4% 12.4% 16.4% RWA/Total Assets 74.3% 78.2% • ** CRAR and Tier 1 Capital Funds for interim financial periods has been computed after adding interim profit for better comparison Increase QoQ primarily due to operational risk RWA increase of approx. Rs. 2,200 crore in Q1FY21 apno ka bank | RBL Bank 75.7% 22#23CASA Continues Strong Growth; Total Deposits Grew 7% Sequentially 18% YoY growth in CASA, 8% QoQ; Total deposits grew by 2% YoY, 7% sequentially CASA 25.8% CASA 15,706 60,811 9.3% CASA 29.6% CASA 17,116 57,812 13.0% 16.5% 16.6% CASA 30.1% CASA 18,566 61,736 10.8% 19.3% 70.4% 69.9% 74.2% June 30, 2019 ■Term Deposits March 31, 2020 ■Savings Account June 30, 2020 Current Account apno ka bank | RBL Bank 23#24Deposits and Liquidity - Some Recent Trends Cost of Deposits - Decreasing Trend Maintaining Surplus Liquidity 4,922 7,851 7,145 11,188 13,658 2,830 7.01% 6.90% 156% 158% 155% 164% 163% 6.71% 136% 6.40% 6.27% 100% 100% 100% 100% 80% 80% June 30, 2019 September 30, 2019 December 31, 2019 March 31, June 30, 2020 June 30, 2019 2020 September December March 31, June 30, July 24, 30, 2019 31, 2019 2020 2020 2020 LCR Requirement -LCR maintained • Deposits traction regains momentum in Q1 . • Surplus Liquidity (Rs. crore) Total deposits have increased 7% sequentially in Q1 FY21 to Rs. 61,736 crore as of 30th June 2020, CASA deposits grew by 8% sequentially Average CASA was 29.3% for Q1 FY21 vs 26.4% for Q4 FY20 & 23.2% for Q1 FY20 Absolute Retail Deposits (as per LCR definition) increased by Rs. 1,000 crore sequentially in Q1 FY21. Average Retail Deposits is 31% of total deposits for Q1 FY21. CASA plus Retail TDs has increased marginally to 60% of total deposits as of 30th June 2020 vs. 59% as of 31st March 2020 & 53% as of 30th June 2019 Low dependence on Certificate of Deposits; Approx. 1.2% of total deposits as of 30th June 2020 vs. 4% as of 31st March 2020 vs. 5% as of 30st June 2019 * Retail TDs defined as term deposits which are less than Rs. 5 crore apno ka bank | RBL Bank 24 24#25Contactless Banking Digital Acquisition (Incremental Growth Rate) Savings Accounts 100% Q3'19-20 152% Q4'19 - 20 b RBL MoBank 2.0 Digital Servicing 234% Mobile Banking WhatsApp Banking Q1'20-21 58% Accounts are opened digitally in Q1 FY'21 Term Deposits Let's chat.. RBL Cares ChatBot Contactless offering Video KYC State of new customer on boarding portal followed by Video KYC 77% YOY increase in Mobank registration 40% Of our customers transact through Whatsapp 5.5 mio queries answered.. 95% accuracy C ATM Virtual Debit card Gets issued with account opening. Can be used for ecommerce transactions Cardless withdrawal at ATM Enabled cash withdrawal through IMT across 40,000 ATMs across geographies eASBA Account Statement 150% Invest in Sovereign Gold Bonds 100% 100% Q3'19 - 20 Q4'19 - 20 Transaction alerts Submit 15GH FD/RD Upgrade Debit card Service requests Bill pay Manage Debit cards Overdraft on FD Q1'20-21 Open Savings account Insurance Investments Covers more than 50+ service requests 1 of every 3 products sold, are sold digitally apno ka bank | RBL Bank Scan & Pay Our mobile app has the Bharat QR reader to enable scan & pay transactions at POS terminals. Virtual Relationship Managers Relationship managers on phone manage customer requirements in banking and other financial products 25#26Diversified Borrowing Streams. Borrowing Breakup 17,007 4% 8% 12,284 16,029 5% 9% 6% 39% 37% 3% 40% 51% 50% 48% June 30, 2019 March 31, 2020 June 30, 2020 Refinance ■FCY Inter-bank CBLO/LTRO ■LAF Tier II apno ka bank | RBL Bank 26#27Steady Investment Book Investment Breakup 16,639 18,150 2% 3% 5% 8% 6% 12% 77% 19,884 249 2% 4% 9% 85% 86% June 30, 2019 March 31, 2020 June 30, 2020 ■G-Sec Debentures & Bonds Money Market/Equities/MF ■ Others Yield Yield Q1 FY21 Q4 FY20 Q1 FY20 FY20 Total Investments SLR 6.9% 6.8% 7.6% 7.3% 6.9% 7.1% 7.8% 7.3% Non SLR 8.4% 8.3% 8.6% 8.7% apno ka bank | RBL Bank 27#28NIM Improvement Helped by Higher Yields due to Changing Mix Pre-IPO FY 11 FY 12 FY 13 FY 14 FY 15 FY 16 Yield on Advances 10.9% 12.6% 13.1% 12.9% 12.3% 11.7% Cost of Funds 5.8% 8.3% 9.6% 9.4% 8.4% 7.6% Cost of Deposits 5.8% 8.1% 8.9% Post Listing Performance FY17 FY18 FY19 Q1FY20 8.8% 8.3% 7.7% Q2FY20 Q3FY20 Q4FY20 Q1FY21 Yield on Advances 11.1% 10.5% 11.2% 12.0% 12.1% 12.3% 12.5% 13.0% Cost of Funds 7.0% 6.3% 6.6% 6.8% 6.8% 6.6% 6.4% 6.1% Cost of Deposits 7.1% 6.5% 6.8% 7.0% 6.9% 6.7% 6.4% 6.3% apno ka bank | RBL Bank 28#29ODO Co Distribution Network DOO e COODO#30Our Growing, Multi-Layered Distribution Network Locations GIFT city branch 11 10 Chandigarh 3 38 New Delhi 9 2 Customers (Mn.) 6.92 7.32 7.82 8.49 8.44 June 30, 2019 Sep 30, 2019 Dec 31, March 31, June 30, 2019 2020 2020 Channel Breakup Channels Number of transaction points (27) 14 June 30, 2020 March 31, 2020 June 30, 2019 17 Branches 392 386 332 3 2 Metro 203 197 148 1 124 Urban 57 57 55 15 Daman Puducherry Semi-urban 76 76 75 & Diu 6 42 1 Rural 56 56 54 Dadra & Nagar Haveli Branch, ATM, BC Banking Outlets (BOS) 263 263 228 ATM BC Branches (incl. BOs) 1,221 1,245 1,013 7 38 BC Of which RBL 661 651 458 8 Finserve Goa Figures in circles refer to number of branches in given state/union territory apno ka bank | RBL Bank ATMs 389 389 376 30#31ODO Co Shareholding Pattern & Ratings poccecoG DOO e COODO#32Diversified Shareholding & Strong Rating Profile Shareholding by category (%) 29.3 1.5 2.2 7.6 19.6 Instrument Basel III compliant Tier II bonds 25.3 14.5 Certificate of Deposits ■Individual/HUFS ■Foreign Corporates ■ VCF/MF/Pension Funds/Insurance FPI ■Body Coporates NRIS Others Total Foreign holding - 45.3%. Approved limit - 74% apno ka bank | RBL Bank Ratings Rating ICRA AA-hyb (Stable) (Re-affirmed dated Jan. 10, 2020) CARE AA- (Stable) (Re-affirmed dated Oct 3, 2019) ICRA A1+ (Re-affirmed dated Jan 10, 2020) Medium term fixed deposit programme ICRA MAA (Stable) (Re-affirmed dated Jan. 10, 2020) Short term fixed deposit programme ICRA A1+ (Re-affirmed dated Jan 10, 2020) 32#33ODO Co Micro-Banking Update DOO e COODO#34Micro-banking Distribution Network (28) (22) (45) 72 (68) 70 (44) 69 (46) (101) 30 49 92 (20) (72) 115 (22) 6 97 116 29 80 (6) BC branches opened in Q1 FY-21 : 10 (45) (2) 16 Micro-Banking Presence RBL Finserve Other BCs Status of Branches : Micro Banking Branches: 1,091 • RBL Finserve Branches: 521 Banking Outlets: 263 Operational Metrics: 95% of the BC Branches are Operational 91% of Field Staffs rejoined for Daily Operations Centers Visited/Contacted: 95% Collection Efficiency Increased to 62% in June Figures in brackets refers to branches of RBL Finserve apno ka bank | RBL Bank 34#35Micro-banking - Portfolio Concentration reducing in top 3 / 5 states RBL Portfolio- Top 3 & Top5 state concentration reducing State Name % of Portfolio % of Portfolio 59% 55% Jun'20 Mar'20 38% 41% Bihar 14.6% 14.7% Tamil Nadu 13.7% 13.4% Maharashtra 10.8% 10.7% Top3 Top5 Karnataka 8.8% 8.8% ■March '2020 ■March 2019 West Bengal 8.7% 8.5% Rajasthan 7.1% 7.3% Industry Comparison- Top-3& Top-5 State Concentration Odisha 6.2% 6.2% Madhya Pradesh 4.9% 4.9% 62% Punjab 4.5% 4.6% 55% 55% 46% 38% 39% Haryana 3.7% 3.9% Uttar Pradesh 3.4% 3.4% Gujarat 3.1% 3.1% Assam 2.8% 2.8% Jharkhand 2.1% 2.1% ■RBL Peers ■Industry • . . District cap - 2% Top-3 Geographical diversification and state / district caps ensure lower geographical concentration than Peers State concentration cap of 15% 97% districts (363 districts) have <1% contribution 10 districts have between 1 to 1.5% contribution and only 2 districts have over 1.5% Top-5 Chhattisgarh 1.7% 1.7% Kerala 1.5% 1.5% Uttarakhand 0.8% 0.8% Goa 0.6% 0.6% Tripura 0.5% 0.5% Puducherry 0.5% 0.4% Meghalaya 0.1% 0.1% Grand Total 100.0% 100.0% apno ka bank | RBL Bank Source Equifax Peers: two largest banks, two SFB's and two prominent MFI's 35#36Portfolio growth driven by new customers, ticket size growth moderate In Rs. crores 23% 2.9 Mn active loan accounts Micro-banking Portfolio Growth 28% 6,445 6,117 4,969 5,028 June 30,2019 June 30,2020 Mar 31,2019 Mar 31,2020 Average OS Balance Loan Tenor 1.43% 32.66% 65.91% ■ 12 Months ■ 18 Months ■24 Months Average Ticket Size (ATS) of new loans 19,650 19,192 24,804 23,356 22,115 33,385 20,393 30,334 20,996 19,599 29,971 38,803 33,961 32,277 41,458 36,904 34,900 18,055 Mar-18 Jun-18 Sep-18 Dec-18 Mar-19 Jun-19 Sep-19 Dec-19 Mar-20 Mar-18 Jun-18 Sep-18 Dec-18 Mar-19 Jun-19 Sep-19 Dec-19 Mar-20 RBL Peer ⚫RBL Peer -Industry -Industry Average outstanding per customer lower than Source Equifax industry and peers Moderate increase in ticket size @ 8% p.a Peers: two largest banks, two SFB's and two prominent MFI's 36#37ODO Co Credit Card Update DOO e COODO#38Credit Cards - Growth & Market Share April' 19 April'20 RBL Industry RBL CIF 1.8 M 47.9 M 2.6 M 48% Spends 1,870 Cr 58,051 Cr 1,183 Cr 37% Industry 57.4 M ▲ 20% 21,017 Cr 64% Advances 10,052 Cr 5,918 Cr 92,500 Cr ▲ 70% 96,978 Cr ▲ 5% Market Share - Advances 6.0% 9.8% 10.4% 5.6% Market Share - Spends 5.1% 2.9% 4.6% Market Share - Cards (#) 3.6% 4.6% التي الي النت Apr 20 3.3% 1.5% 2.0% 0.9% 0.9% 2.1% Mar'18 Mar'19 Mar'20 Apr 20 Mar'17 Mar'18 Mar'19 Mar'20 Apr 20 Mar'17 Mar'18 Mar'19 Mar'20 Mar'17 apno ka bank | RBL Bank Source RBI Data 38#39Credit Cards - Portfolio Trends Cards in Force (Million) Card Additions (Million) 2.75 2.71 2.69 2.69 0.39 2.51 0.38 2.29 2.02 اااااس 0.35 0.33 0.04 0.03 0.01 0.01 Q1'20 Q2'20 Q3'20 Q4'20 Apr'20 May'20 Jun'20 Q1'20 Q2'20 Q3'20 Q4'20 Q1'21 Apr 20 May'20 Jun'20 Advances Breakup (Cr.) Total Spends (Cr.) 6,653 8,003 9,386 10,509 10,052 9,902 10,289 8,327 8,287 14% 13% 26% 26% 25% 22% 17% 7,035 5,936 37% 37% 31% 34% 33% 32% 31% 41% 42% 43% 47% 49% 49% 49% 4,682 1,966 1,544 1,172 Q1'20 Q2'20 Q3'20 Q4'20 Term Revolver Apr'20 May'20 Jun'20 ■Transactor Q1'20 Q2'20 Q3'20 Q4'20 Q1'21 Apr 20 May'20 Jun'20 apno ka bank | RBL Bank 39#40Credit Cards - Portfolio Trends Retail Spend / Card Consumer Loans ('000) 926 925 20,594 850 19,311 19,639 19,323 19,067 755 16,365 13,414 10,490 10,838 11,519 10,564 7,451 5,857 4,417 539 227 176 136 Q1'20 Q2'20 Q3'20 Q4'20 Retail Spend/Card Apr 20 May'20 Jun'20 Retail Spend/Active Card Q1'20 Q2'20 Q3'20 Q4'20 Q1'21 Apr'20 May'20 Jun'20 30 Day Retail Active 54% 55% 56% 55% E-com Spend Share 61% 55% 51% 39% 44% 45% 36% 43% 43% 33% Q1'20 Q2'20 Q3'20 Q4'20 Apr 20 May'20 Jun'20 Q1'20 Q2'20 Q3'20 Q4'20 Apr'20 May'20 Jun'20 Ecom share up. Retail spend / active card at Q4, FY20 levels. Active rate adjusted for Morat is around 5% lower - increasing every month. apno ka bank | RBL Bank 40#41Credit Cards - Customer Segment insights Salaried: Self Employed (SE) mix 1.08 30% 70% 0.96 City Tier mix 0.78 17% 0.82 12% 71% 1.07 ■Salaried Self-Employed Age Group mix TIER 1 TIER2 TIER3 1.81 0.88 1.46 1.15 14% 19% 20% 3% Carded Mix 26% 35% 1.04 0.95 Below 30 30-35 35-45 ■45+ NTC 0 83% 0.90 Bureau Tested Carded Bias towards safer segments - lower delinquencies than industry apno ka bank | RBL Bank : $90+ Base Indexed Delinquency Rate 41#42COVID-19 | Spend Impact & Recovery 100% Mar'20 Spends 55% Lockdown* Spend/Card 100% 84% Recovery** Mar'20 53% Lockdown* 84% Recovery** Spends dropped to 55% levels in Apr & May. Have recovered to 84% of March levels in July (78% in Jun) *Lockdown: Apr & May'20 ** Recovery Jul'20 1st half RBL Bank vs. Industry Comparison# Q4 FY20 YOY Apr 20 YOY RBL Industry Top 5 RBL Industry Top 5 Cards (#) 60% 23% 22% 48% 20% 19% Spends 76% 12% 16% -37% -64% -63% Spends/Card 7% -10% -6% -57% -70% -69% # Source RBI Data apno ka bank | RBL Bank • Q-o-Q Cards growth higher than competition YOY Drop in Spends, Spend/Card in April'20 lower than Industry 42#43COVID-19 | Spend category Impact Spend Type Daily Categories Grocery/Stores, Telecom, Utility, Education, Health & Insurance, Wallet Load, Fuel & Cab Mar'20 Spend Mix (Online Share in brackets) 78% (51%) Discretionary Lifestyle & Apparel, Dining & Food Delivery, Entertainment, Durables 17% (16%) 42% (33%) Travel & Cash Hotel, Travel Agency, Airlines, Railway, Cash 5% (54%) Lockdown* Spend vs Mar'20 (Online Share) 58% (61%) 15% (93%) Recovery Ph.** Spend vs Mar'20 (Online Share) 85% (57%) 93% (35%) 33% (77%) 100% Total (45%) 53% (58%) 84% (53%) * Lockdown : Apr & May'20; ** Recover: July 1st Half; Online spend share in ( ) Travel & Cash, the worst impacted by COVID-19, is only 6% of total pre-COVID spend mix. This will take longest to recover. However, not much impact in total spend recovery. Online Spend share which increased from 45% to 58% in lockdown phase is currently at 53%. Expected to remain higher as more spends go digital. Daily Spends at 84% of Mar' 20 levels (Fuel and Cab recovery still lower) whereas Discretionary Spends are at 93% levels (Dining and food delivery is lower). Likely to improve in coming months. apno ka bank | RBL Bank 43#44COVID-19 Impact, Response & Transformation Customers under Moratorium 16% 13% 11% Apr'20 May'20 Jun'20 (lacs) Value under Moratorium (Cr) 24% 27% 22% Touch-Free Sourcing Touch-free based on E-KYC / video KYC & geo-tag based residence verification Digital Card Real time card boarding with instant Digital Card ready for transaction! All within 5 minutes of customer application. No contact delivery of card No contact delivery by courier. Customer needs to just give the delivery OTP. GB • • • • Moratorium Extended moratorium to all customers including suo moto moratorium Customers in moratorium reduced in Morat 2.0 Risk Mitigation Tightened application scorecards further Behavioral scorecards enhanced through alternative data and new variables - better prediction of risk in this environment Services Implemented Work From Home solution for customer service executives Achieved pre-COVID level productivity 0 Apr'20 May'20 Jun'20 Payment % on due date (vs March-2020) 100% 84% 84% 74% Digital First Approach Launched Mar-20 Apr-20 May-20 Jun-20 • Crucift Card RBL BANK • Let's chat... • Collection capacity Tele-Calling: 1.6x (1,250 vs 790) MyCard 2.0 WhatsApp Banking RBL Cares • Chat bot Field Force: 1.5x (3,500 vs 2,375) apno ka bank | RBL Bank IT & InfoSec Introduced digital self-service channels such as chat-bots, WhatsApp & mobile app Enhanced CRM with STP capability for instant service & information ☐ Collections Work from home for 100% workforce Multi channel approach: utilizing digital channels to reach customers Service led approach: Educating customers about moratorium 44#45• Launched 'My Card 2.0' Mobile App = Account Managemen Offers and Rewards 1.8m m Downloads Spend Analyzer View milestones Create profile View Savings and benefits . View Digital Card Change PIN View Subscriptions Card Switch on/off Value Added Services Book instant Loan Book a Balance Transfer Buy Insurance Instant EMI conversion Utility Bill payments Open Savings A/c Open digital Savings account View your savings a/c apno ka bank | RBL Bank • Real time offers Segmented offers Geo Location based offers • Value proposition • . • No Cost EMI offer Online offers • POS offers . Exclusive deals Contextual Marketing Services • • • Chat bot Raise requests View and track requests Update demographic details Upload documents Reminders Rate the app Notifications • • • Card Payment reminders Near By offers Bill payment reminders Important updates 70% 80% 75% Of the total portfolio EMI loans On App active In last 45 days 45#46Capabilities b RBL BANK Instant Digital Card J 20 Card & Credit Limit Control 9:41 AM ← CARD SETTINGS * 100% all Platinum Choice SuperCard Ajay Mehta Show Details **** **** **** 7000 CARD SETTINGS PROFILE SETTINGS SERVICE REQUEST Valid Till Show CVV Change Card Pin Total Outstanding 50,000 Available Credit 50,000 Latest Statement Billing from May 23, 2020 to Jun 22, 2020 VIEW STATEMENT Statement Outstanding Minimum Due Due by 10,000 500 Jul 12, 2020 Due in 13 Days MAKE PAYMENT apno ka bank | RBL Bank D C eStatement International Usage App Notifications Priority Pass Control your Limit 20 Instant Cash Loan 9:41 AM 100% ← GET INSTANT CASH Avail up to 80,000 Offer valid till Jul 25, 2019 100 off on processing fee * 56,000 No Interest 20 *25 K or more 20 K 10 K 56,000 46#47Capabilities Real Time Spend Analyzer XXXX XXXX XXXX 7000 TOTAL SPENDS *9,12,000 all CHANGE CARD Near-by Offers & Rewards 9:41 AM OFFERS & REWARDS XXXX XXXX XXXX 7000 OFFERS REWARDS *100% Savings & Benefits 9:41 AM 20 ← OFFERS & REWARDS CHANGE CARD XXXX XXXX XXXX 7000 SAVINGS OFFERS REWARDS *100% 20 CHANGE CARD Up to Paytm mall 5% Cashback SAVINGS & BENEFITS ON YOUR CARD MONTHLY ANNUALLY DINNING 50% GREAT DEALS 0% EMI and more FURNITURE & FURNISHINGS 15% Explore our partner offers Available at 1000+ Brands GROCERIES & SUPERMARKET 15% FUEL 15% ... OTHERS 5% 0% Interest EMI on 6,9,12 months tenures SONY = Top 5 merchants since Jan 2019 Filters 12, 2019 apno ka bank | RBL Bank KNOW MORE TOTAL SAVINGS 27,000 SAVINGS ว Total Savings = Fuel Surcharge + Cashback + Vouchers Fuel Surcharge Cashback Vouchers 12,000 10,000 47#48ODO Co Annexures | peee de DOO e COODO#49Response to the COVID Pandemic Community As the Cause Business Continuity Technology Enablement ■ ☐ ☐ ■ NES Pune & SHG West Bengal Govt: 60k masks made for BCs & employees by women entrepreneurs from Natarajan Education Society (NES), trained virtually supported by RBL Bank as well as 10k masks produced by SHG West Bengal Govt Launched Virtual Volunteering programmes for employees to support partner NGOs. Generated 1200 volunteering hours in the last 30 days. Campaign Gratitude - Collaborated with Campaign Gratitude for supporting Concern India. Foundation, Aajeevika Bureau towards COVID-19 program Rolled out Payroll Giving programme to support the distressed Migrant Labor Community to help Aajeevika Bureau The bank has ensured uninterrupted service & customer support O 95% of branches were operating, with all safety protocols, during the lockdown 94% of ATMs were up and running during these challenging times ○ Whatsapp banking was launched for wide range of services and instant updates to the customer О Digital & Contactless Video KYC was launched for customers Agile Information Technology enabled work from home capability O VPN capability ramped up and added virtual boxes, scaling up from 500 to 3500 Virtual Desktop Infrastructure was extended to non-hardened laptops/BYOD machines Access to critical applications was enabled on VPN without compromising security. 。 Prioritizing employee safety, large offices operated at 25% capacity and 75% in WFH model ensured seamless delivery ○ O apno ka bank | RBL Bank 49#50Board of Directors Mr. Vishwavir Ahuja Managing Director and CEO Previously, Managing Director & Country Executive Officer of Bank of America for Indian Sub-continent Mr. Rajeev Ahuja Executive Director Previously, associated with Citibank India, Bank of America, India and Bankers Trust Company Mr. Prakash Chandra Non Executive Part Time Chairman - Previously, Chairman of Central Board of Direct Taxes (CBDT) Mr. Sivanandhan Dhanushkodi Independent Director Currently, Part-Time Security Advisor to RBI Previously, Director General of Police, Maharashtra Mr. Vijay Mahajan Non-Executive Director Previously, Founder of Basix Social Enterprise Group Ms. Ranjana Agarwal Additional Independent Director Founder and managing partner of Vaish & Associates, Chartered Accountants and has over 30 years of experience apno ka bank | RBL Bank Mr. Ishan Raina Independent Director Previously, Founder of Out of Home (OOH) India, Associated with J. Walter Thompson (JWT) and Lintas Advertising Ms. Veena Mankar Non-Independent Director Currently, Chairman of RBL Finserve Ltd. Previously, Founder of Swadhaar Finserve Pvt. Ltd. And Swadhaar Fin Access 50#51Professional and Experienced Leadership Team Mr. Vishwavir Ahuja Managing Director and CEO Managing Director & Country Executive Officer of Bank of America for Indian Sub-continent from 2007-2009 Mr. R. Gurumurthy Mr. Rajeev Ahuja Executive Director (38) Previously, associated with Citibank India, Bank of America, India and Bankers Trust Company (34) = Head Risk & Governance Previously, associated with Standard Chartered Bank, Bank of America, Credit Lyonnais and State Bank of India with leadership roles in India and Asia-Pacific region (35) Mr. Brijesh Mehra Head Corporate, Institutional & Transaction Banking Previously, Country Manager, Royal Bank of Scotland N.V. and prior to that associated with Grindlays Bank Public Limited Company. (34) Mr. Harjeet Toor Head Retail, Inclusion and Rural Business - Mr. Andrew Gracias Head Financial Markets Previously, associated with Bank of America and UBS (25) Mr. Jaideep lyer Head - Strategy Previously, Group President and Deputy CFO - Yes Bank (22) Ms. Shanta Vallury Gandhi - Head HR, CSR & Internal Branding Previously, associated with Bank of America, ABN AMRO Bank and Fullerton India Credit Company (26) Previously, Vice President of Acquisitions and Partnerships Division in American Express Bank Ltd (Gurgaon) (28) Mr. Surinder Chawla Head Geography, Branch and Business Banking Previously, associated with Standard Chartered Bank, ABN Amro Bank and HDFC Bank (28) Figures in brackets are years of work experience in financial services apno ka bank | RBL Bank Mr. Sankarson Banerjee Chief Information Officer Previously, Chief Technology Officer, National Stock Exchange (23) 51#52Professional and Experienced Leadership Team (Contd.) Mr. Deepak Kumar Chief Risk Officer Previously, associated with State Bank of India and member of RBI committees Mr. Pankaj Sharma Chief Operations Officer Mr. Sanker Parameswaran Head - Legal Previously, Head Retail Operations, Axis Bank (20) (37) Mr. Bhavtaran Singh (Sunny) Uberai Head Client Services Previously, associated with ABN Amro Bank and Arete Financial Partners, Singapore (35) (35) Previously, associated with ICICI Bank, Indian Hotels, Amway India Figures in brackets are years of work experience in financial services apno ka bank | RBL Bank 52#53Profit & Loss Statement Particulars Q1 FY21 Q1 FY20 Q4 FY20 FY20 Income Interest Earned 2,235 2,023 2,208 8,514 Interest Expended 1,194 1,205 1,187 4,885 Net Interest Income 1,041 817 1,021 3,630 Other Income 334 481 501 1,910 Total Income 1,375 1,299 1,522 5,540 Expenditure Operating Expenses 685 696 770 2,826 Employee Cost 212 Premises Cost Depreciation Other Operating Expenses 130NI 73 38 362 2382 185 200 768 56 52 210 31 41 138 425 477 1,709 Operating Profit 690 603 752 2,714 Provisions 500 197 601 1,962 On advances 514 201 588 1,965 On others (14) (4) 14 (4) Profit Before Tax 190 406 151 753 Tax 48 139 36 247 Profit After Tax 141 267 114 506 apno ka bank | RBL Bank 53#54Balance Sheet Statement Particulars Liabilities June 30, 2020 March 31, 2020 June 30, 2019 Capital 509 509 428 Reserves and Surplus 10,216 10,074 7,409 Deposits 61,736 57,812 60,811 Borrowings 16,029 17,007 12,284 Other Liabilities 3,956 3,576 3.139 Total 92,445 88,978 84,072 Assets Cash & Balances with RBI 9,301 6,415 3,374 Balances with other banks 2.335 2,442 4,327 Investments (Net) 19,884 18,150 16,639 Advances (Net) 56,683 58,019 56,837 Fixed and Other Assets 4,242 3,952 2,896 Total 92,445 88,978 84,072 apno ka bank | RBL Bank 54#55Consolidated Profit & Loss Statement Particulars Income Q1 FY21 Q1 FY20 Q4 FY20 FY20 Interest Earned 2,322 2,083 2,281 8,779 Interest Expended 1,194 1,205 1,187 4,885 Net Interest Income 1,128 878 1,094 3,894 Other Income 333 484 502 1,918 Total Income 1,461 1,362 1,596 5,812 Expenditure Operating Expenses 758 760 843 3,103 Employee Cost 269 227 257 968 Premises Cost 77 59 56 225 Depreciation 40 32 43 146 Other Operating Expenses. 372 442 487 1,765 Operating Profit 703 601 752 2,709 Provisions 500 197 601 1,962 On advances 514 201 588 1,965 On others (14) (4) 13 (4) Profit Before Tax 203 404 151 747 Tax 48 139 36 247 Profit After Tax 154 265 115 500 apno ka bank | RBL Bank 55#56Consolidated Balance Sheet Statement Particulars June 30, 2020 March 31, 2020 June 30, 2019 Liabilities Capital 509 509 428 Reserves and Surplus 10,211 10,056 7,395 Deposits 61,711 57,812 60,807 Borrowings 16,029 17,007 12,285 Other Liabilities 3,962 3,600 3,166 Total 92,422 88,983 84,081 Assets Goodwill on Consolidation 41 41 41 Cash & Balances with RBI 9,302 6,416 3,374 Balances with other banks 2,336 2,443 4,336 Investments (Net) 19,739 18,055 16,543 Advances (Net) 56,683 58,006 56,837 Fixed and Other Assets 4,321 4,024 2.950 Total 92,422 88,983 84,081 apno ka bank | RBL Bank 56#57Our Recent History FY 11 FY 12 FY 13 FY 14 FY 15 FY 16 FY 17 FY 18 FY19 FY20 Q1 Particulars FY21 Net Worth 1,075 1,131 1,594 2,012 2,224 2,960 4,242 6,544 7,336 10,290 10,334 Deposits 2,042 4,739 8,341 11,599 17,099 24,349 34,588 43,902 58,394 57,812 61,736 Advances (Net) 1,905 4,132 6,376 9,835 14,450 21,229 29,449 40,268 54,308 58,019 56,683 Investments (Net) 892 2,334 5,571 6,518 9,792 14,436 13,482 15,448 16,840 18,150 19,884 Net Profit 12 66 92 93 207 292 446 635 867 506 141 CRAR (%) 56.4 23.2 17.1 14.6 13.1 12.9 13.7 15.3 13.5 16.4 16.4 Gross NPA (%) 1.12 0.80 0.40 0.79 0.77 0.98 1.20 1.4 1.38 3.62 3.45 Net NPA (%) 0.36 0.20 0.11 0.31 0.27 0.59 0.64 0.78 0.69 2.05 1.65 Business per 4.4 6.7 7.9 7.7 9.1 11.8 13.1 19.3 16.0 16.2 employee 15.9 No. of employees 907 1,328 1,859 2,798 3,465 3,872 4,902 5,300 5,843 7,221 7,303 Return on Assets (%) 0.53 1.33 1.05 0.66 1.02 0.98 1.08 1.21 1.27 0.59 0.60 Return on Equity (%) 1.7 5.9 6.73 5.44 9.58 11.32 11.67 10.95 12.15 5.74 5.24 apno ka bank | RBL Bank 57#58Thank you Contact us at: [email protected] +91-22-4302 0600 Please email us your contact details at the above id to get added to our investor relations mailing list Please visit our Investor Relations website - https://ir.rblbank.com/ apno ka bank | RBL Bank 58