#1routemobile communication simplified Registered & Corporate Office: Route Mobile Limited, 4th Dimension, 3rd Floor, Mind Space Malad (West), Mumbai - 400 064, India +91 22 4033 7676/77-99 Fax: +91 22 4033 7650 [email protected] www.routemobile.com CIN No: L72900MH2004PLC146323 Ref No: RML/2022-23/214 Date: May 18, 2022 To, BSE Limited Scrip Code: 543228 Dear Sir/Madam, Sub: Investor Presentation National Stock Exchange of India Limited NSE Symbol: ROUTE Pursuant to Regulation 30 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015, we enclose herewith the Investor Presentation, that will be presented tomorrow (Thursday, May 19, 2022) to the Analysts in connection with the Audited Financial Results of the Company for the quarter and year ended March 31, 2022. You are requested to take the above information on record. Thanking You Yours faithfully, For Route Mobile Limited Rathindoubles Rathindra Das Group Head-Legal, Company Secretary & Compliance Officer Encl: as above#2routemobile communication simplified Earnings update Q4 21-22 & FY 21-22 Investor Presentation May 18, 2022#3Safe Harbor routemobile communication simplified Certain statements mentioned in this presentation concerning our future growth prospects are forward looking statements (the "Forward Statements") and are based on reasonable expectations of the management, which involves a number of risks, and uncertainties that could cause actual results to differ materially from those in such Forward Statements. The risks and uncertainties relating to these Forward Statements include, but are not limited to, risks and uncertainties regarding fluctuations in our earnings, fluctuations in foreign exchange rates, revenue and profits, our ability to generate and manage growth, competition in CPaaS globally, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price and fixed time frame contracts, industry segment concentration, our ability to manage our international operations, our revenues being highly dependent on clients in the United States of America, reduced demand for technology in our key focus areas, disruptions in telecommunication networks or system failures, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, withdrawal of fiscal governmental incentives, political instability, adverse impact of global pandemics (including COVID-19 impact), war, legal restrictions on raising capital or acquiring companies, unauthorized use of our intellectual property(ies) and general economic conditions affecting our businesses and industry. We may, from time to time, make additional written and oral Forward Statements. We do not undertake to update any Forward Statements that may be made from time to time by us or on our behalf, unless required under the law. 2#4Route Mobile - Industry Leading Global CPaaS Platform routemobile communication simplified RML offers a scalable and flexible Omnichannel CPaaS platform to enterprises across industry verticals, globally 280+ direct MNO connects, overall access to 900+ MNOS (Super Network) Global footprint across 20+ locations; 2,500+ active billable clients; 180+ new customer onboarded in Q4 FY 21-22 Infrastructure comprising 16 data centers and 7 SMSCs globally O ESG leader, rated "A" by a reputed ESG rating agency Recognized as "Established Leader" - Juniper, "Top Tier 1 A2P SMS vendor" - Rocco, "Representative Vendor" - Gartner for CPaaS (1) Juniper - CPaaS Future Market Outlook, 2021 routemobile Strong industry tailwinds: Global CPaaS market will grow to $34.2bn in 2026, from $8.7bn in 2021 (1) 20,020mn FY21-22 Revenue 33% Revenue CAGR FY 2019 - FY 2022 communication simplified *2,576mn FY21-22 EBITDA 44% EBITDA CAGR FY 2019 - FY 2022 888888 Te 134% Net revenue retention in FY 21-22 10,262mn Net cash and cash eqv. as on Mar 31, 2022 700+ employees spread across 5 continents c. 20.6% attrition rate in FY 21-22 3#5Systematic roadmap to create sustained growth momentum routemobile communication simplified Entered lucrative North American market Successfully listed on Indian Stock Exchanges Won 2 Golds in Juniper Research Award for CPaaS Provider of the Year & Best SMS Firewall 2020 2021 Stage 1 Bootstrapped Profitable since first year of operations Successful transition from an aggregator model to a direct enterprise model 2014 On boarded marquee clients across industry verticals including new age tech, banking & financial services and travel and transport, amongst others 2017 Developed Next Gen services like RBM and OTT messaging 2018 Started as an aggregator of traffic to gain MNO access 2004 Boot strapped the company with c. US$2,000 Stage 1 2013 Hosted SMSCs in India and UK Started operations in India to cater to the global market Stage 2 Opened offices in Europe, Middle East, Africa and South-East Asia Ramped up sales team in global markets Consummated acquisition of 365squared, Cellent Technologies, Start Corp India and Call2Connect Stage 3 Became hubbing partners with top telecom operators Full messaging technology stack through TeleDNA Onboarded several blue chip customers including Global Fortune enterprises acquisition tek ONA Call2Connect 365 squarec Stage 3 We ded START Stage 2 Transition to an Enterprise Business, Global Expansion with differentiated acquisitions Omni-channel Stack Marquee Clients Blockbuster IPO Sep'20 globally CXPaaS- rapid Successfully accomplished Global API Challenge - Hackathon TeLedgers CONNECTING TRUSTLESSLY Signed Business Transfer Agreement with Teledgers to acquire DLT, trusted blockchain and Al- powered solutions* Raised 8,675mn via QIP from marquee investors Product line expansion - Acquired business email technologies re-branded as SendClean Geographical expansion - Acquired LATAM based Masivian. Kuwait based InterTeleco and Malta based M.R Messaging 8 SendClean MRMESSAGING the face of mobi Masiv Inter teleco Stage 4 Expanding Product and Geographical footprint Launched Developer Program *Closure subject to completion of condition precedents including outcome of an ongoing arbitration proceeding 4#6Global Diaspora - Footprint & Super Network Middle East Direct MNO 15 Americas Direct MNO 53 Employees 235 Europe Direct MNO 110 Employees 43 Employees 20 Africa Direct MNO 64 Employees 5 xx OG routemobile communication simplified Revenue for Top 50 countries by termination (1) ■ India APAC 5% 6% Direct MNO 36 8% ■Asia excl.India ■ Africa Employees 7 FY21-22 11% 52% 18% ■ Middle East Americas ■ Europe India Direct MNO 6 Employees 418 8 Firewall deployments; 3 upcoming (contract signed)* 16 virtualized Data Centers 18 Hubs 700+ Global Employees base 280+ Super Network Data as on March 31, 2022 Revenue by customer HQ (continent) (2) 6% 11% 32% ■ Americas ■ Asia FY21-22 50% ■ Europe ■ Africa Widespread global distribution & reach * One of the firewall contracts in India has expired on April 30, 2022 (1) Top 50 countries contribute c.91% of FY21-22 revenue from operation I (2) Based on Top 150 customers - contributes c. 93% of FY21-22 revenue from operation (5#7Systematic Roadmap to Create Sustained Growth Momentum routemobile communication simplified Marketing research & data capture BE Event-driven marketing 0: Campaigns Lead conversion Promotions Customer loyalty Conversion Better Marketing & Sales Customer support Missed Call Click2Call Lead Generation Emergency communications & alerts OBD Call Patching IVR Route Mailer Verified Calls قدرة Reduce Churn A2P 2 Way Messaging Route Route Connector Verified routemobile simplified CPaaS Messages Brandi5 MIDaaS Custom Loyalty omer میں تم Identity & verification Payments & collections Customer Engagement Truecaller Mail2SMS Acculync Customer Care Number Lookup RCS Business process management Internal communication Alert WBS Viber GBM Query Request Complaint Notification Cross & Upsell Customer notifications & reminders Contact center Messaging Enhanced Business Messaging Identity & Verification Email Field service & conversation Voice IVR & bots 6#8Key Developments 7#9Key Developments in Q4 FY21-22 40000 routemobile communication simplified Route Mobile (UK) Limited listed as one of the Top 3 Fastest-growing Indian companies in the United Kingdom View More Completed the acquisition of MRM during the quarter gone by. MRM's acquisition will help expand Route Mobile's reach to new geographies primarily Europe, South Africa and Japan View More Recently signed Business Transfer Agreement with Teledgers to acquire DLT, trusted blockchain and Al- powered solutions. The closure of this transaction is subject to completion of condition precedents including the outcome of an ongoing arbitration proceeding View More Juniper Route Mobile Limited Wins Gold At The 2022 Juniper Research Future Digital Awards For Telco Innovation In Rich Communication Services (RCS) Route Mobile Limited sets up a dedicated Strategic Business Unit (SBU) for short codes/10 DLC/toll free messaging and intends to scale it globally for P2A messaging Rajdipkumar Gupta, Managing Director & Group CEO, Ranked in the Top-25 List of ROCCO 100 2022 View More View More View More 8#10IOCL improved customer communications & enhanced customer loyalty with SMS & Voice API Solution Solution: To enhance customer communications with regular notifications, updates, information Ensure seamless connectivity Strong solution/platform support FUEL STATION 3 Outcome: Resolved SMS Delivery, connectivity, acknowledgment related challenges Outstanding 24x7 support, pre & post- integration, and quick resolution Enabled to launch more programs like virtual transactions, loyalty with CPaaS solutions Enhanced customer engagement & loyalty routemobile communication simplified (इंडियन ऑयल) IndianOil 9#11World's leading fast-food multinational retailer went paperless to reduce their carbon footprint, attain efficiency and better CX using the WhatsApp Business Platform Solution: Omnichannel integration for processing digital bills Sharing order details and bills via WhatsApp & SMS Replacing paper with digital bills in order to reduce carbon footprint Ability to engage and connect with customers and then collect feedback, share offers, and increase app installation Chicken Burger RML FoodStore routemobile communication simplified Add Chicken Burger Meal to my bag Great Choice! Your total bill for your meal with a drink and chips is $2.99. We are delighted to serve your favorite meal. To access your bill, Tap here https://rmlfastfood.com/order?source=wa Now Type a message 10#12Southeast Asian multinational electronics brand increased sales using RCS Business Messages Solution: . Broadcasting promotional messages to customers Carousels used to promote new mobile devices with new features and offers Call-to-action buttons such as URL for redirection to the website pages Multiple RBM rich cards enabled in a single message Outcome: RML Pro Mobile Click for More Infinitech RML T5 Mobile Click for More RML T4 Mobile Click for More I like to order RML Pro Mobile Sure, Please share your address Improved customer engagement using RCS messages Substantial increase in customer footfall in stores and website Increased click- through rate for the campaigns + Chat Message routemobile communication simplified 11#13Financial Highlights 12#14Q4 FY21-22 - Snapshot Revenue from Operations (in mn) 3,624 5,628 6,261 Q4 20-21 Q3 21-22 Q4 21-22 73% Y-o-Y growth 11% Q-o-Q growth 22.0% Revenue from operations (mn) EBITDA (1) (Inmn) and EBITDA Margin (%) 13.7% 14.2% 515 Q4 20-21 772 Q3 21-22 routemobile communication simplified Gross Profit (In mn) and Gross Profit Margin (%) 21.1% 21.1% 66% Y-o-Y growth 11% Q-o-Q growth Gross Profit (mn) Gross Profit % 796 1,185 1,318 Q4 20-21 Q3 21-22 Q4 21-22 Adjusted PAT (2) (In mn) and Adjusted PAT Margin (%) 11.1% 35% Y-o-Y growth -10% Q-o-Q growth 11.0% 59% Y-o-Y growth 2% Q-o-Q growth 11.0% 10.1% Adj. PAT (mn) EBITDA (mn) -0- EBITDA % --Adj. PAT % 697 Q4 21-22 398 Q4 20-21 620 Q3 21-22 634 Q4 21-22 (7) Net loss on FX transactions and translation is excluded from EBITDA, amounting to 38mn and 70mn for Q4 FY21-22 and Q3 FY21-22 respectively. For Q4 FY21-22 and Q3 FY21-22, ESOP benefit expenses (non cash) were adjusted from EBITDA amounting to 95mn and 93mn (2) PAT has been adjusted for non-cash ESOP benefit expenses and amortization associated with the intangible assets added as a result of purchase price allocation for acquisitions.. Q4 FY21-22 is also adjusted for tax refund pertaining to prior period for 365squared amounting to 38mn 13#15Financial Highlights for Q4 FY21-22 • Closed Q4 FY21-22 with revenue from operations of ₹6,261mn compared to ₹5,628mn in Q3 FY21-22 and 23,624mn in Q4 FY20-21 Y-o-Y growth of 72.7% and sequential growth of 11.2% in revenue Recorded Gross Profit of 1,318mn in Q4 FY21-22 compared to ₹1,185mn in Q3 FY21-22 and 796mn in Q4 FY20-21 • Y-o-Y growth of 65.7% and sequential growth of 11.2% in Gross Profit ⚫ Gross Profit margin of 21.1%, 21.1%, and 22.0% in Q4 FY21-22, Q3 FY21-22 and Q4 FY20-21 respectively • EBITDA of *697mn in Q4 FY21-22 compared to 772mn in Q3 FY21-22 and 515mn in Q4 FY20-21 • • Y-o-Y growth of 35.3% and sequential de-growth of 9.7% in EBITDA ⚫ EBITDA margin of 11.1%, 13.7% and 14.2% in Q4 FY21-22, Q3 FY21-22 and Q4 FY20-21 respectively Recorded Profit After Tax of 3474mn in Q4 FY21-22 compared to Y-o-Y growth of 33.6% and sequential growth of 2.4% in 463mn in Q3 FY21-22 and 355mn in Q4 FY20-21 Profit After Tax routemobile communication simplified Adjusted Profit After Tax of 634mn in Q4 FY21-22 compared to 620mn in Q3 FY21-22 and #398mn in Q4 FY20-21 . Adjusted for ESOP benefit expenses and non-cash amortization associated with the intangible assets added as a result of purchase price allocation for acquisitions. Q4 FY21-22 is also adjusted for tax refund pertaining to prior period for 365squared amounting to 38mn Adjusted Profit After Tax margin of 10.1%, 11.0% and 11.0% in Q4 FY21-22, Q3 FY21-22 and Q4 FY20-21 respectively 14#16Inorganic initiatives in FY 21-22 MRMESSAGING routemobile communication simplified . • Acquired 100% stake in M R Messaging FZE ("MRM") for an equity value of EUR 38 mn (3,192 mn), subject to revision based on the EBITDA achieved by MRM for FYE March 31, 2023, FYE March 31, 2024 and FYE March 31, 2025 MRM's acquisition will expand Route Mobile's reach into new geographies primarily Europe, South Africa and Japan • the face of mobile Total purchase consideration will be paid out as follows: - Upfront cash consideration of EUR 19.38 mn (1,628 mn) paid at closing - Deferred payouts spread over three (3) years, viz. FYE March 31, 2023, 2024 and 2025 and linked to EBITDA performance of MRM for the respective years FY21-22 Revenue Bridge (in mn) 4,617 43 14,062 638 129 532 20,020 FY 20-21 Organic Send Clean (w.e.f. July 1, 2021) Masivian (w.e.f Nov 12, 2021) Interteleco (w.e.f. Dec 1, 2021) M.R Messaging (w.e.f. Mar 1, 2022) FY 21-22 15#17FY 21-22-Snapshot Revenue from Operations (In mn) Y-o-Y growth 42% 14,062 20,020 FY 20-21 FY 21-22 Revenue from operations (mn) EBITDA (1) (Inmn) and EBITDA Margin (%) 12.5% 1,756 FY 20-21 12.9% 2,576 FY 21-22 Y-o-Y growth 47% EBITDA (mn) -o-EBITDA % routemobile communication simplified Gross Profit (In mn) and Gross Profit Margin (%) 21.0% Y-o-Y growth 51% 19.7% Gross Profit (mn) Gross Profit % 2,771 4,195 FY 20-21 FY 21-22 Adjusted PAT(2) (Inmn) and Adjusted PAT Margin (%) Y-o-Y growth 41% 10.4% 10.6% Adj. PAT (mn) -o-Adj. PAT % 1,483 FY 20-21 2,085 FY 21-22 (1) Net loss on FX transactions and translation is excluded from EBITDA, amounting to 201mn for FY21-22. For FY21-22, ESOP benefit expenses (non cash) were adjusted from EBITDA amounting to 189mn (2) PAT has been adjusted for ESOP benefit expenses and non-cash amortization associated with the intangible assets added as a result of purchase price allocation for acquisitions. FY21-22. is also adjusted for tax refund pertaining to prior period for 365squared amounting to 38mn 16#18Financial Highlights for FY21-22 ⚫ Closed FY21-22 with revenue from operations of 20,020mn compared to 14,062mn in FY20-21 Y-o-Y growth of 42.4% in revenue • Recorded Gross Profit of 4,195mn in FY21-22 compared to 2,771mn in FY20-21 • Y-o-Y growth of 51.4% in Gross Profit . Gross Profit margin of 21.0%, 19.7% in FY21-22 and FY20-21 respectively ⚫ EBITDA of 2,576mn in FY21-22 compared to 1,756mn in FY20-21 • Y-o-Y growth of 46.7% in EBITDA • EBITDA margin of 12.9%, 12.5% in FY21-22 and FY20-21 respectively • Recorded Profit After Tax of 1,701mn in FY21-22 compared to 1,328mn in FY20-21 • Y-o-Y growth of 28.1% in Profit After Tax Adjusted Profit After Tax of 2,085mn in FY21-22 compared to ₹1,483mn in FY20-21 . routemobile communication simplified Adjusted for ESOP benefit expenses and non-cash amortization associated with the intangible assets added as a result of purchase price allocation for acquisitions. FY21-22 is also adjusted for tax refund pertaining to prior period for 365squared amounting to 38mn Adjusted Profit After Tax margin of 10.4% and 10.6% in FY21-22 and FY20-21 respectively 17#19EBITDA and Adjusted PAT - Non GAAP routemobile communication simplified Quarter Ended Year Ended Particulars (In mn) Profit before tax (Ind AS) (-) Other income (+) Finance costs EBIT (+) Depreciation and amortisation expense 31.03.2022 31.12.2021 31.03.2021 31.03.2022 31.03.2021 468.1 550.9 424.6 84.1 47.3 (6.1) 33.9 6.2 4.4 1,952.2 200.6 51.6 1,615.5 159.8 27.5 417.9 509.8 435.1 1,803.1 1,483.1 145.3 98.5 63.9 383.2 257.6 (+) Employee stock option expense (non cash) 95.4 93.3 188.7 (+) Net loss on foreign currency transactions and translation 38.3 70.0 201.3 (+) Stamp duty charges (adjusted for tax) 15.8 15.8 EBITDA (Non-GAAP) EBITDA margin % on a Non-GAAP basis 697.1 771.6 514.9 17.1% 13.7% 14.2% 2,576.3 12.9% 1,756.6 12.5% Profit for the period (Ind AS) (+) Employee stock option expense (non-cash) (-) Tax refund for prior period - 365sqaured (+) Stamp duty charges (adjusted for tax) (+) Amortization related to intangibles identified on account of acquisitions Adjusted PAT (Non-GAAP) Adjusted PAT margin % on a Non-GAAP basis 474.2 462.9 354.8 1,700.8 1,327.6 95.4 93.3 188.7 37.8 37.8 11.1 11.1 102.6 63.4 32.5 634.4 619.6 398.5 233.1 2,084.8 144.1 1,482.8 10.1% 11.0% 11.0% 10.4% 10.5% Management uses the non-GAAP financial information, collectively, to evaluate its ongoing operations and for internal planning and forecasting purposes. Non-GAAP financial information is presented for supplemental informational purposes only, should not be considered a substitute for financial information presented in accordance with Indian Accounting Standard (Ind AS), and may be different from similarly-titled non-GAAP measures used by other companies. 18#20Diverse customer base Revenue contribution from select industries in FY21-22 Digital native Ecommerce Tier 1 CPaaS partners FinServ Social/Internet; Edtech and Technology companies 20% routemobile communication simplified Revenue for Top 50 countries by termination (1) 5% ■ India 6% Increasing use of communication APIs to drive customer engagement 8% ■ Asia excl.India 17% ■ Africa 11% FY21-22 52% Top tier 1 CPaaS partners across the globe 14% Digital communication solutions for Banking, Insurance and Payment 11% gateways 18% ■Middle East Americas ■ Europe Revenue by customer HQ (continent) (2) Telecom & allied Services MNOS and telecom OEMS 7% 6% 11% Retail Travel Increasing use of communication APIs to drive customer engagement 4% FY21-22 50% 32% Digital Solution for travel industry, particularly to airlines. and its allied services 1% (1) Top 50 countries contribute c.91% of FY21-22 revenue from operation | (2) Based on Top 150 customers - contributes c. 93% of FY21-22 revenue from operation ■ Americas ■ Asia Europe ■ Africa 19#21Growing number of Multi-million dollar accounts with Improving Client Diversification Clients by Account Size routemobile communication simplified NWA UT 50 41 40 30 31 21 16 20 10 1 2 2 4 2 3 5 7 9 3 4 > $15mn > $10mn FY18-19 FY19-20 FY20-21 > $5mn FY21-22(1) > $1mn Client Concentration 100% 81% 54% 43% 50% 23% 0% (2) FY18-19 82% 54% 44% 19% 86% 59% 45% 15% FY19-20 FY20-21 Top 1 Top 5 ■Top 10 ■Top 50 (1) Excludes MRM (one of the clients of RML) from this analysis post acquisition | (21 FY18-19 excludes the discontinued wholesale voice business 80% 52% 42% 13% FY21-22 20#22Strong Recurring Revenue Recurring Revenue (1) as % of Operating Revenue 85% 91% 88% FY19-20 FY20-21 FY21-22 routemobile communication simplified 134% Net revenue retention (2) Deep Customer engagement driving high recurring revenues (1) Recurring customers defined as customers that have been billed in each of the months over the respective period. For instance, a customer billed each month over April 1, 2021 - March 31, 2022 is a recurring customer for FY21-22 (2) Net revenue retention calculated based on comparison of FY20-21 revenue with FY21-22 revenue 21#23Unit Economics - Revenue Revenue from operations and Total Billable Transaction 30 32 9,563 FY19-20 52 14,062 20,020 FY20-21 FY21-22 I Revenue from operations (mn) -o-Total Billable Transactions (# bn) Revenue per transaction (in ) 0.315 FY19-20 Revenue per transaction excl. email 0.435 FY20-21 0.448 0.385 FY21-22 Revenue per transaction (consolidated) routemobile communication simplified Robust growth momentum 42% Y-o-Y growth in FY21-22 34% CAGR over past 5 years (FY16-17 to FY21-22) Higher revenue per transaction (excluding email) 22#24Unit Economics - EBITDA 10.5% EBITDA (In mn) and EBITDA Margin (%) 12.5% 12.9% 1,000 1,756 2,576 FY 19-20 FY 20-21 FY 21-22 0.033 FY19-20 EBITDA (In) per transaction EBITDA (mn) -0-EBITDA % 0.054 0.050 FY20-21 FY21-22 routemobile communication simplified Non-linear business model creates high operating leverage EBITDA as % of Gross Profit increased from 52% in FY19-20 to 63% in FY20-21 and 61% in FY21-22 (1) Net loss on FX transactions and translation and ESOP benefit expenses (non-cash) are excluded from EBITDA for respective periods 23#25Robust Return Ratios & Healthy Working Capital routemobile communication simplified Adj. PAT, Adj. PAT Margin and ROE (1) 77.3% 2,085 94% 48.4% 47.2% 1,483 799 10.6% 8.3% 10.4% FY 19-20 FY 20-21 FY 21-22 Adj. PAT (mn) Adj. PAT Margin (%) ROE (%) Working Capital Trend (2) 126% 52% 66 73 55 80 57 86 FY 19-20 FY 20-21 FY 21-22 Days Sales Outstanding Days Payable CFO/EBITDA Non-linear revenue model, creates significant operating leverage Robust EBITDA to Cash Flow from Operations conversion rate (1) PAT has been adjusted for non-cash ESOP expenses and amortization associated with the intangible assets added as a result of purchase price allocation for acquisitions, and for one-time stamp duty charges incurred in FY2021; ROE calculated using average Equity (less cash and cash equivalent) and Adj. PAT (2) Trade Payables include Outstanding expenses 24#26Accounts Receivable Analysis 66 Trend in Accounts Receivable (1) 57 55 2,037 FY 19-20 2,173 FY 20-21 3,662 FY 21-22 Accounts Receivable (mn) -0-Days Sales Outstanding (# of days) (1) Days Sales Outstanding and trade receivable ageing analysis excludes MRM, Masivian and Interteleco' Ageing analysis of Accounts Receivable (1) as on Mar 31, 2022 3% 2% 6% 6% 58% 25% routemobile communication simplified ■ Not due ■ < 1 month ■1-2 months ■ 2-3 months ■ 3-4 months ■> 4 months 25#27Trade Payables Analysis 73 2,156 FY 19-20 Trend in Trade Payables (1) 80 86 2,767 4,273 FY 20-21 FY 21-22 Trade Payables (mn) -O-Trade payables as days of COGS (# of days) (1) Trade Payables include outstanding expenses Trade payable days and Trade payable ageing analysis excludes MRM, Masivian and Interteleco 12% 1% Ageing analysis of Trade Payables (1) as on Mar 31, 2022 15% 27% 13% 32% routemobile communication simplified ■ Not due ■ < 1 month ■1-2 months 2-3 months ■ 3-4 months ■> 4 months 26#28New Product Revenue Momentum across Geographies routemobile communication simplified -India Kuwait Turkey Colombia & Peru Saudi Arabia UAE Nigeria -Bangladesh Sri Lanka Indonesia Voice GBM Email Brandi5 WhatsApp Viber RCS FB Messenger Quarterly New Product Sales (mn) 277 296 166 130 113 Philippines Q4 FY20-21 Q1 FY21-22 Q2 FY21-22 Q3 FY21-22 Q3 FY21-22 Q4 FY21-22 growth 128% Y-o-Y ✓ 7% Q-o-Q Revenue from new products in FY21-22 852mn 27 22#29Human Resource Capital Location wise break-up(1) Function wise break-up (1) 22 51 60 310 ■India 30 728 418 ■International (1) As on Mar 31 2022, Employee information excludes Call2Connect (2) Attrition analysis excludes Masivian, MRM, Interteleco and Call2Connect 272 ■Tech & Tech Support Sales & Marketing Attrition analysis (2) routemobile communication simplified ■Firewall & other operator 293 solutions 11% 21% ■General & Admin FY20-21 FY21-22 Strategy, Accounts & Finance ■Annualized Attrition Corporate-Business Heads 28#30Glossary 2FA Two-Factor Authentication A2P Application to Person MNO OBD Mobile Network Operator Out-Bound Dialling API Application Programming Interface rapid Route Mobile API developer AI/ML Artificial Intelligence / Machine Learning RBM RCS Business Messaging CPaaS Communication Platform as a Service RCS Rich Communication Services CRM Customer Relationship Management RML Route Mobile Limited CxPaaS Customer Experience Platform as a Service ROCE Return on Capital Employed DLT Distributed Ledger Technology ROE Return on Equity ESG Environmental, Social, and Governance Sls System Integrators GBM Google Business Messaging SMS Short Message Service IVR Interactive Voice Response SMSC Short Message Service Center ME Middle East UCaaS Unified Communications as a Service MIDaaS Market Insights Data as a Service VBM Viber Business Messaging MMSC Multimedia Messaging Service Center WBS WhatsApp Business Solution routemobile communication simplified 29#31routemobile communication simplified Thank You www.routemobile.com