#1AKBANK Investor Presentation April 2022 World's Best Bank in the Emerging Markets EUROMONEY () (2020)#2Content 01 Operating Environment 02 Akbank Overview 03 04 How Akbank is building its future 2021 Overview & 2022 Outlook 05 Sustainability Approach 06 Annex AKBANK#3Turkey's Growth Story Preparing for a post-Covid economic environment 1 1 Resilient trend in economic activity with solid export orientation Outstanding demographics Improving current account outlook with strong export trend & improving tourism revenues Young population → Healthy trend in fiscal budget sustained with budget deficit/ GDP ratio well below 3.5% in 2021 Credit activity will likely remain supportive of the economic activity 3 (1) As of December 2021 Long-term Growth Potential Remains Intact 1. 1. $803 Bn 84.7mn GDP (1) population 45% 15% Under the age 29 Btw 15-24 age of 70% Loan/GDP 74% Deposit/GDP Untapped potential (1) 4% 3% Mortgage Pension debt/GDP funds/GDP 14% Household debt/GDP AKBANK#4Turkish Economy Overview GDP Growth (YOY, %) 21.9 9.1 6.3 6.2 7.3 7.5 4.4 1.8 11.0 Current Account Balance (USD, bn) -1.7 -13.3 -14.9 -18.3 -29.0 -29.0 -35.5 -34.9 -10.4 1Q20 2Q20 3Q20 4Q20 1Q21 2Q21 3Q21 4Q21 2020 2021 1Q20 (1) 2Q20(1) 3Q20(1) 2020 1Q21(1) 2Q21(1) 3Q21(1) 2021 Inflation (YOY, %) Policy Rate (1 Week Repo Rate) 57% 44% 31% 18% 20% 16% 13% 9% 5%- 5% Jan 20 Apr 20 Jul❜20 Oct'20 Jan'21 Apr 21 Jul 21 Oct'21 Dec'21 Feb'22 Jan'20 Apr 20 Jul'20 Oct'20 Jan'21 Jan 21 4 (1) 12-month cumulative Apr'21 Apr 21 Jul'21 Oct'21 Dec'21 Feb 22 AKBANK#5Economic activity heat map Q1'20 Q2'20 Q3'20 Q4'20 Q1'21 Q2'21 Growth (yoy, %) 4.4 -10.4 6.3 6.2 7.3 21.9 7.5 Q3'21 04'21 9.1 Jan'22 Feb'22 Industrial Production (yoy, %) 4.4 -16.7 7.7 10.2 12.5 41.2 10.8 6.6 Manufacturing PMI 50.6 42.7 54.7 52.0 52.9 50.3 53.5 51.8 50.5 50.4 Electricty Consumption (yoy, %) 3.3 -11.5 3.6 4.5 5.7 25.8 11.6 8.9 6.0 2.0 White Goods Sale (yoy, %) 11.2 -1.2 33.1 26.3 39.7 16.2 -11.1 0.2 -15.6 Automotive Sales (yoy, %) 44.8 18.7 156.2 39.6 57.0 48.0 -32.8 -42.6 -17.9 Home Sales (yoy, %) 33.0 13.8 49.2 -30.0 -22.9 2.1 -26.1 60.5 25.1 Real Sector Confidence Index (s.a.) 103.9 75.2 103.4 109.2 109.3 108.1 112.5 111.1 111.9 109.9 Capacity Utilization Rate (s.a.) 76.2 63.5 72.7 75.2 75.6 75.9 77.0 77.8 78.0 77.2 Consumer Confidence Index (s.a.) 80.7 81.2 81.2 80.7 84.8 79.7 79.1 72.3 73.2 71.2 Services Sector Confidence Index (s.a.) 113.5 63.1 93.8 100.8 102.6 104.7 116.2 119.5 120.2 118.7 Retail Sector Confidence Index (s.a.) 122.5 90.0 115.1 117.1 108.9 103.2 111.8 121.5 124.4 119.8 Construction Sector Confidence Index (s.a.) 87.4 70.0 96.9 90.7 82.3 79.8 90.2 92.1 85.5 82.7 Unemployment Rate (s.a.) 13.0 13.3 13.4 12.9 12.9 12.2 11.7 11.2 Budget Balance (bn TRY) -29.6 -79.9 - 31.1 -34.7 22.8 -55.3 -28.6 -131.2 30.0 Current Account Balance (bn $) - 8.1 -11.9 -8.5 -7.1 -7.5 -5.9 2.2 -3.7 Export (yoy, %) -4.2 -26.1 -2.5 6.7 17.0 69.7 29.1 25.8 17.2 25.4 Import (yoy, %) 10.3 -16.3 10.8 12.0 9.5 50.4 17.2 23.6 54.2 45.6 Foreign Tourist Arrivals (yoy, %) -22.1 -97.9 -73.0 -59.4 -53.9 1,304 139 118 151 5 Sources: CBRT, Treasury, TURKSTAT, Akbank Best Average Worst AKBANK#6Banking Sector: Key indicators CBRT WACF vs Marginal TL Deposit Rates (%) 19 17 15 13 11 9 7 7.4 7.2 5 Marginal TL Loan Rates (%) 18-Feb 30 18-Feb 26.8 16.7 28 25 23 20 25-Feb 18 14.0 18-Feb 20.4 15 13 10 8 8.5 5 Сл 8.2 Mar 20 May 20 Jul'20 Sep'20 Nov'20 Jan 21 Mar 21 May 21 Jul'21 Sep'21 Nov 21 Jan'22 Mar 20 May 20 Jul'20 Sep'20 Nov'20 Jan 21 Mar 21 May 21 Jul 21 Sep'21 Nov 21 Jan'22 - CBRT WACF - TL Deposit Rate TL Loan growth (1) - 13 week averages (%) Commercial - Retail FX Loan growth (1) - 13 week averages (%) 12 9.0 70 63.4 60 50 40 30 20 10 7 18-Feb -5.8 2 18-Feb 35.8 -4 -9 -14 ん -11.1 -20.3 -20 -25 -30 Mar'20 May 20 Jul’20 Sep'20 Nov'20 Jan 21 Mar 21 May'21 Jul 21 Sep’21 Nov 21 Jan 22 Mar 20 May 20 Jul'20 Sep'20 Nov/20 Jan'21 Mar 21 May'21 Jul'21 Sep'21 Nov'21 Jan'22 Source: BRSA & CBRT & WACF weekly data 6 (1) Excluding participation banks AKBANK#701 Operating Environment 02 Akbank Overview 03 How Akbank is building its future 04 05 2021 Overview & 2022 Outlook Sustainability Approach 06 Annex AKBANK#8Our Core Values AKBANK AKBANK 01 We are built upon your trust. 02 We exist because of our clients. Hos geldiniz Mertch n Merve. 03 We do what's right. 04 We stand out through innovation. 05 We give back. AKBANK#9Akbank at a glance Outstanding Talent + 12K employees 38 yrs avg age of employees Redesigned & flexible working model for HQ post- pandemic: c. 55% remote-working ▸ c. 35% hybrid-working ► C. 10% onsite 53% women employees 11% PhD and Master's Degree State of the art technology Brand new data center Completed migration during pandemic · Uptime Tier 3 Certified +150K man-day gain (1) 55% Reduction in mainframe usage 1st Large-scale Turkish bank to achieve agile transformation 35% Reduction in time to market Harnessing Al & analytics for business solutions ► Doubled analytical data in 2 yrs ▸ Intensive Data Governance Prog. with +30 domains Al powered underwriting with +3500 parameters (1) Achieved with automating IT operations in 2020 ESG driven by actionable targets TL 200 bn sustainable loan financing until 2030 1st Turkish bank to issue green bond during Covid-19 (USD 50 mio) TL 25 bn sustainable finance provided in 2021(2) Increase # of financially empowered people ► Akbank FAV for university students Become a carbon- neutral bank by 2025 60% of electricity sourced via wind power Increase Social Return on Investments ► Akbank Youth Academy reached 40K students in 2021 (2) Based on bank-only MIS data, includes: Granted SME loans (assessed through ESMS) & renewable loans, and ESG-type Eurobond & syndicated loan purchases (3) Since the beginning of 2020 Excellence in Customer Experience 711 branches ▸ c. 70% are phygital with paperless & mobile experience designs 6.6 mn Digital banking customers +7 pp Mobile NPS (3) 1st "NO PAN" Credit Card in Turkey Digital POS Easy & quick onboarding for SME merchants AKBANK#10Strong Major Local Shareholder with Long-term Vision Free Float. 51% Sabancı Holding, •affiliated institutions and individuals (1) 49% → ~ 30% of all shares are held by foreign investors (2) SABANCI HOLDING One of the two largest multi-business enterprises in Turkey with total assets of TL 636 bn ‣ 6% of BIST capitalization with 11 public companies and the Holding itself Controlled by Sabancı Family, who is the majority shareholder Mainly operates in banking, financial services, energy, industrials, building materials and retail Market leaders in most of the sectors they operate in Joint-ventures with some of the most well-established companies in the world ● Including; Ageas, Bridgestone, Carrefour, E.ON, Heidelberg Cement, Marubeni and Skoda ▸ Akbank is the flagship of the Sabancı Group with the highest share in revenues and profitability in the Group 10 (1) Shareholder composition calculation is based on the "Ordinary General Assembly Meeting Shareholder List" dated 28.03.2022 (2) As of December 31, 2021 AKBANK#11Strong Presence in Financial Industry AKBANK AG / Banking 100% Flagship of Akbank Group in Europe • Total assets at EUR 3,885 mn and equity of EUR 876 mn • Contribution to net income stands at 6% in 2021 AKLease/Leasing 100% • Net lease receivables market share of 9.8% 13% 15% 0 2021 2020 0 87% 85% Bank-only Net Income. Subsidiaries' Contribution AKYatırım / Brokerage . 100% Top 5 in equity market transactions as of December 2021 Leader in equity public offerings (1) with USD 1.6 bn transaction size since 2011 • Leader in corporate bond issuances (2) with 25.2% market share in 2021 . AKPortföy / Asset Management Leader in Total AuM with TL 100.8 bn (3) 100% • Leader in pension fund management with TL 45.3 bn AuM, 18.6% market share (3) TL 39.5 bn AuM in mutual fund management with 12.9% market share • TL 14.7bn AUM in DPM AKÖde/E-Money 100% • Tosla, first mobile application of AkÖde was launched at Sep'19 Tosla targets young users, provides core financial services in a way that is fun, simple, fast & social (1) Excluding privatization transactions. 11 (2) Excluding issuances of banks and affiliated companies .All data are based on TSPB and BIST (3) Among private institutions AKBANK#12Board of Directors 12 Vice Chairman and Executive Board Member EYÜP ENGİN Member YAMAN TÖRÜNER Chairman SUZAN SABANCI DİNÇER Executive Board Member AHMET FUAT AYLA Member EMRE DERMAN CEO HAKAN BİNBAŞGİL Member ÖZGÜR DEMİRTAŞ AVERAGE EXPERIENCE 34 Years EDUCATION 40% Undergraduate 50% Graduate Member ORHUN KÖSTEM Erol Sabanci is a Consultant to the Board Member TUĞRUL BELLİ Member LEVENT DEMİRAĞ 10% PhD AKBANK#13Executive Team 13 CEO HAKAN BİNBAŞGİL AVERAGE EXPERIENCE 26 Years EVP, Corporate and Investment Banking LEVENT ÇELEBİOĞLU EVP, Treasury ŞEBNEM MURATOĞLU CFO TÜRKER TUNALI EVP, Commercial Banking MEHMET TUGAL EVP, SME Banking BÜLENT OĞUZ EVP, Private Banking and Wealth Management ALP KELER EVP, Technology and Operations İLKER ALTINTAŞ EVP, Consumer Banking & Digital Solutions BURCU CİVELEK YÜCE EVP, People and Culture PINAR ANAPA EDUCATION 15% Undergraduate 70% Graduate EVP, Credit Underwriting EMRE ÖZBEN EVP, Credit Monitoring. and Collections EGE GÜLTEKİN EVP, Special Credits ZEYNEP ÖZTÜRK 15% PhD AKBANK#14International Advisory Board 14 Member Member DR. HAMID BIGLARI SIR WINFRIED BISCHOFF Chairman SUZAN SABANCI DİNÇER Member LORD STEPHEN GREEN Member MICHAEL KLEIN Member Member Member Member LUBNA OLAYAN PROF. DANTE ROSCINI TOM DE SWAAN LORENZO BINI SMAGHI Member Member Member EYÜP ENGİN AHMET FUAT AYLA HAKAN BİNBAŞGİL AKBANK#15Awards over the recent years 15 World's Best Bank in the Emerging Markets EUROMONEY (2020) Best IR Program in Turkey for BIST 30 Category INSTITUTIONAL INVESTOR (2020-2021) Best Bank of Turkey EUROMONEY (2013-2021) Best Bank for Trade Finance in Turkey EUROMONEY (2020) Best Private Bank in Turkey GLOBAL FINANCE (2022) Best Bank of Turkey GLOBAL FINANCE (2014-2021) Best Banking Group in Turkey WORLD FINANCE (2014-2021) Best Payment Services in CEE EMEA FINANCE (2020) Bank of the Year in Turkey THE BANKER (2020) World's Best Digital Bank EUROMONEY (2019) Best Bank of Turkey EMEA FINANCE (2014-2020) Best Financial Institution Borrower EMEA FINANCE (2018) Best Corporate IR in Turkey EXTEL (2018) Most Valuable Banking Brand of Turkey BRAND FINANCE (2012-2018) CEE & CIS Financial Inclusion Award EMEA FINANCE (2020) AKBANK#1601 Operating Environment 02 Akbank Overview 03 How Akbank is building its future 04 2021 Overview & 2022 Outlook 05 Sustainability Approach 06 Annex AKBANK#1717 Akbank's bifocal strategy Run the Bank Sustainable high profitability Risk & return focused sound growth Best-in-class efficiency -+ Crafting the future Create superior customer experience Leverage digitization & advanced analytics Invest in our people and the future of work Mitigate environmental footprint while increasing positive impact AKBANK#1818 People & Culture: Shaping the future of work Adapting to new working model post-pandemic ► End-to-end redesign of all HR processes Redesigned working model for HQ: ⚫ c. 55% remote-working c. 35% hybrid-working O c. 10% onsite ► Become more inclusive with part-time opportunities for the disabled/ disadvantaged Investing in our future through upskilling our people ► Akbank Academy Next-generation technology & infrastructure • 24/7 access to online training; 35 hrs training/employee (41% online) O Key skills for future of work: social, cognitive and technological Digital trainings during remote work (2,140 webinars, 66,527 views) Reflection of the Future Program: personalized development plans for all Akbankers ▸ Centers of Excellence: expertise & training in 8 areas (eg. open banking, design- thinking, next-gen marketing) AKBANK#19Our forward looking operating model 19 SMART SYSTEMS INTEGRATED TOUCH TIFICIAL INTELLIGEN Customer Akbanker SIMPLE + DIGITAL PROCESSES POINTS Design & Innovation Culture People & Infrastructure AKBANK#20Transforming Corporate Mobile Renewed Corporate Mobile & Internet Renewed customer journeys Modular menu view ● Dynamic authorization BFM solution to provide personalized business & financial insights ● Financial agenda ● Real time smart notifications Business insights & recommendations Neredeyse tamam! 16:45 Nakit akışı TÜMÜ CHECKING Persona-based segmentation & differentiation in sales and service model ▸ SME Digital Sales and Lending Solution ● Digital onboarding Bundled sales capability ● E2E digital credit allocation and disbursement ► Value Based Pricing ● Leveraging customer credibility scoring and price elasticity E-ticarete hoşgeldin! paketini seçtin Aşağıdaki ürünler için tercihlerini yaptığında başvurunu tamamlayacaksın. Ticari kredi kartı 10.000 TL limit ON ONAY Arti Para 5.000 TL limitli Arti Pura ON ONAY Propars - Pazaryeri işbirliği Pazaryerlerinde satışını kolaylaştıran Propors üyeliği Akbank'tan! 20 BFM: Business Financial Management Devam 16:44 Finansal takvim T 8 Tem Ağu Eyl Eki 2021 Kas Aro Oca 15 16 LİRLER NET NAKIT AKIŞI 22 22 GIDERI 29 .827.01 TL 2.085.012,05 TL 2.049.8 Kasım 2021 10 10 11 Է 0 Х L 12 12 13 14 18 19 20 21 24 25 26 24 23 23 12 27 28 30 10 1 2 3 4 5 S Cumartesi 30 Ekim Q Pazartesi 01 Kasım Gelirler/Nakit Pop REF. M0045... 74.000,00 TL Kredi Kartı Eki... Nakit yönetimi/P.. Pater payroll 1/2... 田 Vergiler/Gümrük v... -3.400,00 TL Q 347.502.01 TL AOO Geri Dönü.. Faturalar/Diğer fatura.. Aksa Doğalgaz Faturalar/Doğal gaz .150,00 TL .80,00 TL -5.500,00 TL John payroll 2/2 t.. 5.500,00 TL Vergiler Gümrük Y... B Ayşe Maaş 2/2 T... Vergiler/Gümrük v... Nakit akışı Bakiye Kart Ref.00052 222 00 TL AKBANK#2121 Akbank Cebe POS POS application transforming the smart phones & tablets of merchants into POS devices Targeting SMEs in the first phase Enabling simple-method taxed businesses to get payment via credit card or mobile ► Planning to expand large brands in the second phase Digital payment experience Contactless and QR code payment features ► Contactless transaction above 500 TL via pin receiving, first time in Turkey Receiving QR code payment from all banks customer applications, first time in Turkey Digital Onboarding Process ► Easy and quick onboarding ▸ Onboarding no need to go to the branch 9:41 Contactless Payment LB Boutique No: 0808086 150,00 TL Total Payment Amount ((-))) Contactless Payment Hold card behind the phone. It will read the card automatically VISA troy Cancel Payment Process 9:41 AKBANK MPOS 9:41 Manage POS & Agents 0 + New Agent Cart 30,00 TL 1 APPLY TO A NEW POS 2 3 Grow your business Apply With Akbank Mobile 2 5 4 7 8 x 00 Charge 150 TL 6 MY POS Gökhan Gökhan +90 532 113 ** ** 9 ACTIVE AGENTS (4) +- Pos Transactions Find kçam 145 45 Ayşegül Ayşegül +90 532 113 **** Remove Deactive Edit AC Nadide Nadide +90 532 113 *** Ali Ali +90 532 113 **** AKBANK#22Tosla A brand new "fun & playful, simple & fast, and social" mobile platform ▸ New mobile platform targeting young users, providing core financial services ● 7/24, free P2P transfers interactive with feeds ● Digital payments and contactless prepaid card ● Free and easy top-up & withdraw Quick and easy digital onboarding ▸ Social like its target audience - find and follow friends, like, comment, engage ito 9:41 AM 100% 8 Bakiyen v 250,00TL Herkes Arkadaşlar Sen Merhaba Aslı! Tosla'da arkadaşlarınla yaşa, arkadaşlarınla paylaş! Hakan Hakan Özge Özge ile tosladı. Muhteşem bir konserdi 1sa Esra Esra Merve Demi sladı. Teşekkü TOSLA 1sa Mehmet Mehmet 12 15 32 11 22 E-pin ile tosladı. Steam 100TL Cüzdan Kodu satın aldı. 1sa 26 23 AKBANK#2323 Advanced analytical capabilities lie at the heart of our business INTELLIGENT SALES ENGINE FINANCIAL INSIGHTS FOR CUSTOMERS MACHINE LEARNING FOR CREDIT RISK Sales Engine powered by Advanced Machine Learning Algorithms W.21 Your balance may become -200,oom, Need help? LFB CENCIE 181 та -200 доп. -210.00 m 100. -300T 100m -310- www 283 Outgoing Notify Explain More Detail LIVE ACROSS; All customers segments All channels All products & services. Personalized and insight- driven experience with over 40 scenarios Minimize customers' stress on their financial decision-making moments Suggest need-based solutions with new "Get-Help" feature Akbank & Top FinTech Partnership Pioneering Advanced Machine Learning algorithms in credit risk modeling Enabling more people to become part of the banking system AKBANK#24Phygital Branch: Zero-based design creates competitive advantage 24 Hidden Teller Counter Gise Ekstra Gişe stra Ekstra E-teller Bankacılığın geleceğine hos geldiniz. Conversation Bar Hoş geldiniz Mobile RMS Merhalen Merve. Size nasıl labilirim? AKBANK#25Customer Driven Optimization 991 902 Branch Number Evolution 841 -280 800 781 771 716 711 13.4 14.4 Total Customer Evolution (mn) +6.2 mn 15.4 18.5 17.9 17.4 16.5 19.6 2014 2015 2016 2017 2018 2019 2020 2021 2014 2015 2016 2017 2018 2019 2020 2021 25 Includes Malta branch AKBANK#2601 Operating Environment 02 Akbank Overview 03 How Akbank is building its future 04 2021 Overview & 2022 Outlook 05 Sustainability Approach 06 Annex AKBANK#272021: Financial strength & operational resilience remains intact TL Loan Growth FX Loan Growth (in USD) Leverage NIM (swap adj.) Net fees&com. growth Opex growth Cost/income (1) NPL Net total CoC (incl ccy) (2) ROE 2021 Guidance 2021 vs. Guidance ~ 20% +30.1% Better Flattish -5.6% Inline > 8x 10.0x Inline 20-30 bps contraction 3.2% Below High-teens 33.6% Better 2021 Cheat sheet Mid-teens 22.2% Above ≤34% 34.8% Inline <6% 4.5% Inline <200 bps 106 bps Inline Mid-teens 17.9% Better 27 (1) CIR calculation excludes FX gain from hedge position related with stage 1&2 provisions and LYY exposure. The calculation excludes insurance penalty of TL 71 mn & BRSA penalty of TL 117 mn for 2020 (2) Net CoC excl. currency impact is 44 bps for 2021 M AKBANK#282021: Delivered high-teens FY ROE exceeding guidance. Summary Generated all time high net income Reached 17.9% ROE & 2.1% RoA with robust 17.2% CAR (1), while setting aside TL 250 mn free provisions Exceeded FY TL Loan growth guidance with across the board market share gains Continued prudent ALM with maturity mismatch focus & proactive security portfolio positioning Outstanding fee performance well above FY guidance Demonstrated strong risk discipline through-the- cycle resulting in better than guided CoC evolution Net Income & Pre-provision Income (TL mn) % YOY Change PPI +67 27,910 12,377 NI +94 Free Provision Adj.NI +83 12,127 16,734 6,760 6,260 2020 Pre-provision Income 2021 Net Income Cumulative RoE & ROA (2) (%) 4Q21 Preserve / gain market share with sustainable profitability in focus 17.9 14.9 RoE 26.2% 12.9 12.8 10.4 10.5 10.9 2.1 9.6 1.8 2022 Strategic Priorities Maintain momentum in customer acquisition while putting customer experience first in all processes 1.6 1.6 1.4 1.4 1.4 1.3 4Q21 RoA 1Q20 1H2O 9M20 2020 1Q21 1H21 9M21 2021 2.8% ▸ Mitigate environmental footprint while increasing positive impact 28 (1) w/o forbearances: Fixing MtM losses of securities & FX rate for RWA calculation to average last 12 month FX rate (2) 2021 FY ROE & ROA adjusted for free provisions are 18.2% & 2.1% respectively ROE ROA AKBANK#29Customer acquisition & robust TL Loan growth to support NII Increased focus on customer acquisition to enhance In 2021 2022 Guidance TL Loans Breakdown sustainable revenue generation (net, TL bn,%) YOY Change Sector Market Share (2) Consecutive market share gains in consumer loans 221.5 +30.1% 7.9% reached 160 bps as of 2021 11% 170.3 175 bps in GPL (1), 120 bps in Mortgage, 70 bps in Auto +34.8% 12.0% 11% 27% 24% +44.4% 8.1% Excellence in consumer credit decision systems supported by digital & Al capabilities. +23.9% 7.4% 62% 65% ● Almost 100% automated loan decision process ●Real time analytical insight on customer behavior Gained 30 bps market share in TL business loans YoY ● Led by SME loans, up by 46% YoY TL Loan Growth: ~30% Consumer & SME driven TL loan growth with sustainable profitability and healthy market share gain in focus Customer-oriented new organizational structure ● New competitive products & digital solutions empowering SMEs 29 (1) General Purpose Loan (2) Market share data based on bank only BRSA weekly data as of December 31, 2021 2020 2021 TL Business Banking Consumer Consumer Credit Card Quarterly TL Loan Growth 11% 11% 11% 9% 9% 9% 7% 8% 7% 8% 2% 0% 1Q21 2Q21 3Q21 4Q21 TL Business Banking Consumer Consumer Credit Card AKBANK#30Prudent approach in FX lending policies supports resilience FX Loans Sector YOY Market Change Share (1) -5.6% 6.7% (net, USD,bn) Shrinkage in FX loans continued due to limited demand 12.4 11.7 28% 46% FX lending limited to corporates with adequate FX revenue generation 72% 54% In 2021 Significantly mitigated FX risk 2020 2021 FX loan book down from ~USD 22 bn to ~USD 12 bn since 2017 PF& Export Other • FX provisions are fully hedged ● Fully hedged LYY exposure since 9M20 Infrastructure 2022 Guidance FX Loan Growth: Flattish Demand expected to remain muted 30 (1) Market share data based on bank only BRSA weekly data as of December 31, 2021 Breakdown of PF Loans (%) 34 21 Multinationals & corporates with FX cash flow generation Energy 14 31 Other Real Estate AKBANK#3131 70% yoy growth in CPI-linker portfolio with better spreads Total Securities (TL bn) 156 53% 102 51% 58% 42% 49% TL Securities (TL bn) FX Securities (USD bn) 81 Flattish YOY 35% 18% 60 5.7 13% 38% 99% 7% 55% 69% 1% 2020 2021 2020 2021 FX TL CPI Floating Fixed 2021 Floating Fixed CPI linkers & FRN 82% of TL Securities CPI linkers at TL 56 bn reaching ~75% of equity Strategic positioning with improved spreads across all securities portfolio YoY O 2022 Oct-Oct CPI linker valuation estimate: ~30% ● Every +1% CPI has c. TL 420 mn NI and +6 bps NIM & +50 bps ROE impact based on 2022 expected average equity Security Yields (%) 15.4 15.1 12.9 11.4 5.1 5.0 5.2 5.2 2.4 2.5 2.7 2.7 1Q21 2Q21 3Q21 4Q21 CPI (real rate) TL Securities (excl. CPI) FX AKBANK#32Disciplined funding mix with significant YoY improvement in TL LDR Deposit Currency Split (TL bn) Demand Deposit (TL bn,%) Demand Deposits +78% YoY 36% 454 293 55% 67% 63% 37% 2020 33% 2021 TL FX 31% 163 91 2020 2021 Demand Deposit Demand Deposit/ Total Deposit Solid deposit base main source of funding with ~ 60% share in liabilities LDR (2) (%) 153 147 147 142 139 Sticky & low cost TL Deposits' (1) up +27% YoY & Share in Total TL Deposit is 65% 94 95 94 93 86 Sector's Total LDR at 92% (3) 11pp improvement in TL LDR YoY thanks to strong deposit franchise 47 51 49 49 47 2020 1Q21 1H21 9M21 2021 Total LDR at 86%, remains 6pp below sector's Total LDR (3) TL LDR LDR FX LDR 32 (1) Consumer & SME according to MIS segmentation (2) Bank-only. TL LDR includes domestic TL bond issuances and merchant payables. (3) Based on BRSA weekly data dated Dec 31, 2021 AKBANK#3333 ESG-linked funding remains key priority Wholesale Funding vs FX Liquidity Buffer (USD bn) Wholesale Funding Maturity Profile (USD mn) 12.6 4Q Avg. FX LCR 364% 2.7 2021 ST portion of Wholesale Funding FX Liquidity Buffer (2) (1) Syndicated loans: c. USD 1.4 bn Total: USD 7 bn Avg. maturity: ~ 3yrs 10NC5 Tier 2 notes have issuer call dates scheduled in 2022 & 2023 & 2026 respectively (4) 1,454 926 974 578 633 579 560 444 518 209 126 29 1Q22 2Q22 3Q22 4Q22 2023 2024 2025 2026 2027 2028 2029 ≥2030 Covered Bond Syndicated Loan (3) Eurobond Tier 2 GMTN Trade Finance Multilateral Green Bond ▸ Total sustainable funding share in wholesale transactions are over 40% Pre-funded USD 500 mn 10NC5 Tier 2 notes in Jun'21 via Sustainable Tier 2 issuance As communicated regularly to our investors, we continuously evaluate opportunities as part of our prudent and diligent liquidity and capital management and to duly take the necessary actions. In this regard, we continuously monitor windows of opportunities to issue debt instruments in Turkish lira or foreign currency, domestically or abroad, including senior and/or Tier 2 issuances. We will promptly inform our investors on any developments accordingly. Balances based on principal outstanding and bank-only MIS data (1) ≤ 1 year tenor (2) Consolidated FX liquidity buffer includes FX reserves under ROM, swaps, money market placements and CBRT eligible unencumbered securities (3) USD equivalent of TL 1.4 bn Covered Bond issuances (4) Call exercise in year 5 is subject to BRSA approval Securitisation AKBANK#34Successful Wholesale Borrowings 34 Sustainable Tier 2 2Q21 Syndicated Loans IFI Loans 2H21 ► USD 500 million, 10NC5, priced at 6.80% (same as the senior eurobond issued in July 2020) ▸ First benchmark sustainable Tier 2 issuance among Turkish deposit banks Intra-day execution with c. 3x oversubscription ► Book attracted c. USD 1.4 bn demand from more than 150 investors. ► 39% of the issuance was allocated to ESG investors April 2021 ESG-linked Syndicated Loan ~ USD 675 million ● USD 344.5 million, 367 days tranche @ Libor+2.50% & EUR 279 million, 367 days tranche @ Euribor+2.25% ● 35 banks (8 new) from 18 countries committed 126% of total renewal amount at c. USD 792 million, with final roll-over ratio at 107% and renewal amount of USD 675 million ● Akbank's first ESG-linked loan with performance criteria linked to gender balance, non-lending to greenfield coal power plant projects & electricity sourcing of the Bank from renewable sources ► October 2021 Syndicated Loan ~ USD 700 million ● USD 460 million, 367 days tranche @ Libor+2.15% & EUR 206.8 million, 367 days tranche @ Euribor+1.75% ● Received USD 900 mn demand from 36 banks (7 new) from 20 countries Akbank's second ESG-linked loan with performance criteria similar to April'21 facility ► Asian Infrastructure Investment Bank (AIIB) ● Covid-19 Crisis Recovery Facility, USD 100 million, maturity 7 years ● First depository bank in the Turkish banking sector to receive a loan from AllB ▸ EBRD ● Turkey Women in Business II ("TurWiB II"), USD 50 million, maturity 2.5 years ● Aiming to support financing for women led SMEs to promote women entrepreneurship in Turkey ▸ IFC ● Refugee Impacted Area Facility, USD 50 million, maturity 3 year 1 week ● Supporting MSMEs located in 22 south and southeastern provinces of Turkey AKBANK#35NIM accretive asset repricing & strategic CPI positioning CPI normalized NIM, improved from 3.3% in 3Q21 to 3.5% in 4Q21 NII, normalized for CPI-linkers improved by 24% QoQ Quarterly Swap Adj. NIM Breakdown (bps) In 4Q21 4Q21 NII impact of CPI adjustment is TL 1,283 mn (+74 bps NIM impact) 35 2022 Guidance ● Every +1% CPI has c. TL 420 mn NI and +6 bps NIM & +50 bps ROE impact, based on 2022 expected average equity NIM (Swap Adj.): ~ 150 bps YoY improvement Asset repricing to continue Dynamic maturity mismatch management Growth in high margin segments to support NIM Proactive securities management resulting in TL 56 bn CPI linker portfolio to be margin accretive ● CPI linker portfolio is ~ 75% of equity 2022 Oct-Oct CPI linker valuation estimate: ~ 30% 344 -32 -35 -11 +24 404 +40 +74 3Q21 NIM Securities Borrowing Cost Other CPI Impact Swap Deposit Cost 4Q21 NIM 414 FY Swap Adj. NIM Breakdown (bps) -119 -51 -39 -7 +32 +14 323 +79 2020 NIM Deposit Borrowing Cost Cost Swap Other Loan Yield CPI Impact Securities 2021 NIM AKBANK#36Across the board outstanding fee performance well above FY guidance In 2021 2022 Guidance 36 (1) Based on MIS data Payment Systems (+64% YoY) ► Supported by both acquiring & issuing volume and customer acquisition Bancassurance (+62% YoY) New product launch ▸ Digital Bancassurance sales +105% YoY ⚫ Digital premiums/Total +45 pp YoY (1) Money Transfers (+61% YoY) • Supported by strong volume & effective pricing Consumer Loans (+26% YoY) Across the board market share gains Wealth Management (+15% YoY) ⚫ Ak Asset Management #1 privately owned company with over TL 100 bn TAUM ► Increased customer acquisition & market share with ► new digital services & multichannel marketing Net Fees & Comm. growth: > 35% · Across the board & growth driven New SME initiative with new products & digital solutions Strong positioning in wealth management & continued product innovation Net Fees & Comm. (TL mn) 4,549 34% 6,079 2020 2021 Fees & Commissions Income by product Wealth Management (%) Bancassurance 12 19 Business Loans Money Transfers 7 2021 5 Other •Consumer Loans 45 Payment Systems AKBANK#37Enhancing bottom-line impact through digital transformation DIGITAL ONBOARDING CUSTOMER INTERACTION PERFORMANCE FINANCIAL ENGAGEMENT ~ 20% New to Bank Customer Acquisition via DoB (1) 6.6 mn Active Digital Customers ► More digital-savvy & Younger Mobile penetration: +20 pp higher Number of financial transactions made from mobile:c. 36% higher Customers b/w the ages 18-35: 20% higher share +88% Monthly app login (2) +29% # of mobile customers conducting financial transactions (3) +7 pp Mobile NPS (2) 2x Digital customer x-sell compared to non-digital 84% > GPLs sold through digital channels (3) 52% Credit cards sold through digital channels (3) 53% Bancassurance products sold through digital channels (3) +62% # of financial transactions through mobile (3) ►+25% Payments (3) ►+74% Money transfers (3) +8pp Share of mobile in financial transactions (3) ▸ +6pp share in payments (3) ►+7pp share in money transfers (3) Digital Transformation Journey (1) Since May'21 37 (2) Since the beginning of 2020 (3) YOY AKBANK#38CIR to remain best-in-class underlining stable financial business CIR (1) (%) 34.8 33.8 32.9 32.3 Opex (TL mn) 22% < 33 8,106 9,906 2018 2019 2020 2021 2022E + CIR Opex Growth: Avg. CPI Low Opex base provides significant flexibility against macro developments 2022 Guidance CIR: < 33% ▸ Improving trend in CIR with solid revenue contribution from all business lines 2020 2021 Opex Breakdown (%) Depreciation & Regulatory Maint. 11 10 IT ୨ Marketing 20 2021 14 HR HH 38 (1) CIR calculation excludes FX gain from hedge position related with stage 1&2 provisions and LYY exposure. The calculation excludes insurance penalty of TL 71 mn & BRSA penalty of TL 117 mn for 2020 36 Other AKBANK#39Proactive IFRS 9 implementation regardless of staging forbearance BRSA staging forbearances ended effective Oct 1, 2021 Staging Breakdown (TL mn, Gross Loans) In 2021 329.8 Excluding currency impact limited increase in Stage 2 portfolio 279.2 5.2% 9.6% 6.2% 9.4% ▸ Immaterial P&L impact of TL 1.4 bn write-off with almost 100% coverage Broad-based collection performance remained strong through 2021 2022 FY NPL ratio: ~4% (1) 2022 Guidance We do not expect a material increase in NPL inflow ▸ Collection performance expected to remain. strong 39 All restructured loans (TL 26.2 bn) are followed under Stage 2 2021 NPL ratios by segment: Business 4.9%, Consumer: 2.7%, Credit Cards: 3.8% (1) Including potential write-off & NPL sales (2) Bank-only 396.8 4.5% 9.9% 85.2% 85.6% 84.4% 2020 9M21 2021 Stage 1 Stage 2 Stage 3 Quarterly New NPL Evolution (2) (TL mn) 2,900 2,041 613 766 554 169 77 25 154 41 22 691 708 597 859 1,435 1Q21 2Q21 3Q21 4Q21 New NPL Collections Net New NPL Write off (excl. write off) AKBANK#40CoC evolution demonstrates long-term prudent risk management In 2021 YoY CoC evolution underlines much better FY performance vs guidance Provision reversals in 2H driven by significant risk reduction & higher collateral values • CoC performance underlines proactive. provisioning regardless of forbearances & payment deferrals Solid coverage ratios & provision build FX provisions & LYY exposure are hedged (%) Stage 1 Coverage 2020 9M21 2021 0.6 0.6 0.5 Stage 2 Coverage 16.4 15.2 14.0 Stage 3 Coverage (1) Free Provisions 62.4 66.6 65.3 TL 1,150 mn TL 1,150 mn TL 1,400 mn Total Provision Build (2) TL 16.6 bn TL 17.8 bn TL 18.7 bn 92 Net Cumulative CoC Breakdown 2022 Guidance 2022 CoC (excl. Currency): ~ 100 bps (bps) 64 41 44 106 101 79 * Significant provision build & solid collateral values. to limit additional provision need 52 No change expected in coverages 1Q21 1H21 9M21 2021 Net CoC excl ccy Impact. Net CoC 40 (1) Adjusted for TL 1.4 bn write-off in 4Q21 Stage 3 Coverage ratio is 67.9% (2) Excluding MtM for LYY & free provisions AKBANK#4141 Capital remains a source of strength with robust buffers CAR Evolution (QoQ, bps) Without forbearances (1) CAR Evolution (YoY, bps) Without forbearances (1) 19.4% 17.2% +85 19.8% 17.2% +216 -214 -80 -25 -24 12.02% (2) -513 +76 12.02% (2) -74 -41 -32 -20 3Q21 Credit Risk Derivatives Market Risk Securities MtM Impact Profit 4Q21 2020 Credit Risk Derivatives Securities MtM Impact Market Operational New Tier 2 Profit Risk Risk Issuance 2021 (%, TL bn) CAR Excess Capital (3) Tier 1 Excess Tier 1 (3) CET-1 Excess CET-1(3) Without forbearances (1) 17.2% 29.3 12.9% 16.3 12.9% 24.7 With forbearances (1) 21.1% 43.3 16.2% 29.2 16.2% 36.4 (1) Fixing MtM losses of securities & FX rate for RWA calculation to average last 12 month FX rate (2) Min Basel III required: Including buffers (Capital Conservation Buffer: 2.50%, D-SIB Buffer: 1.50%, Countercyclical Capital Buffer: 0.02%) (3) Basel III min. requirements: CAR: 12.02%, Tier-1: 10.02%, CET-1 8.52% AKBANK#422022: Leveraging our strength while carrying out priorities 2022 Guidance Key Drivers Macro assumptions: O~ 30% YE inflation TL Loan Growth ~ 30% FX Loan Growth (in USD) Flattish NIM (swap adj.) ~150 bps improvement Net fees&com. growth. > 35% Opex growth Cost/income (1) NPL (2) ~ Net total CoC (excl. ccy impact) ~ 100 bps Avg. CPI < 33% - 4% 2022 Oct-Oct CPI linker valuation estimate: ~ 30% GDP growth ~ 4% Our robust 17.2% CAR (3) & 12.9% Tier 1 (3) creates ammunition for sustainable profitable growth while providing resilience Consumer & SME driven TL loan growth with sustainable profitability and healthy market share gain in focus Tailor-made solutions for customers' transition to a low carbon economy Asset repricing, contained funding costs & proactive CPI linker positioning to be supportive for NII growth & NIM Improving trend in CIR with solid revenue contribution from all business lines ROE ~ 30% Significant provision build & solid collateral values to limit additional provision need 42 (1) CIR calculation excludes FX gain from hedge position related with stage 1&2 provisions and LYY exposure (2) Including potential write-off & NPL sales (3) w/o forbearances: Fixing MtM losses of securities & FX rate for RWA calculation to average last 12 month FX rate AKBANK#4301 Operating Environment 02 Akbank Overview 03 How Akbank is building its future 04 2021 Overview & 2022 Outlook 05 Sustainability Approach 06 Annex AKBANK#44ESG Strategy: Mitigate environmental footprint while increasing positive impact 44 Sustainable Finance Responsible Products & Services Impact Investing People & Community Future of Work ◄ Diversity & Inclusion Community Investment Integrated Governance To be the Ecosystems Management ▸ Digitalization Financial Inclusion leading bank that drives Turkey into the future Climate Change ▸ Operational Emissions ▸ Portfolio Impact ▸ Portfolio Exposure Financial Performance AKBANK#45Actionable targets for positive impact SUSTAINABLE FINANCE Supporting a more sustainable economy TL 200 bn Sustainable loan financing until 2030 TL 15 bn AuM Sustainable investment funds 2030 ECOSYSTEMS MANAGEMENT Enhancing businesses & financial health Extend digital & innovative products & services 7 AFFORDABLE AND CLEAN ENERGY 9 INDUSTRY INNOVATION AND INFRASTRUCTURE PEOPLE & COMMUNITY Empowering our people. and communities 45 4 QUALITY EDUCATION 8 DECENT WORK AND ECONOMIC GROWTH Increase sustainable financing secured by the bank until 2030 Improve the effectiveness of Increase Social Return on investment on our people Investments for community investments Enhance the effectiveness of Akbank volunteerism in community investments 17 PARTNERSHIPS FOR THE GOALS 10 REDUCED INEQUALITIES CLIMATE CHANGE Mitigating operational emission & portfolio impact Increase number of financially empowered people Become a carbon- neutral bank through eliminating operational emissions until 2025 Decrease impact of loan portfolio on climate change until 2030 13 CLIMATE ACTION 15 LIFE ON LAND Mitigate climate-related risks & impact on portfolio AKBANK#4646 Robust governance structure to generate long-term value Sustainability Committee Committee Members: Executive Board Member, Independent Board Member, CEO, CFO, SVP of IR & Sustainability At least 2 meetings per year Preliminary. Committees Sustainable Finance Ecosystem Management Climate Change Loans Digitalization 12 Dedicated Stakeholder Funding Financial Inclusion Teams Wealth Management Operational Emissions Portfolio Impact Portfolio Exposure People & Communities Future of Work Diversity & Inclusion. Akbank Volunteerism Community Investments Investor Relations & Sustainability Department: Holistic ESG approach in coordinating bank-wide efforts to achieve shared sustainability goals Conducts materiality analysis to identify key issues, periodically rethinking and improving sustainability strategy AKBANK#47ESG performance at a glance SUSTAINABLE FINANCE Supporting a more sustainable economy Environmental and Social Assessment for project finance, new investment & SME loans TL 25 bn Sustainable finance provided in 2021(1) +40% ESG-linked borrowing, + USD 2 bn since in 2021(2) TL 2.5 bn AuM ESG-themed funds PEOPLE & CULTURE Empowering our people and communities ~50% women in CEO's direct reports 35 hrs training/employee Akbank Youth Academy 40K students trained in 2021 Women's Empowerment Principles, 30% Club, Valuable 500, Bloomberg Gender Equality Index, OMFIF Gender Balance Index member ECOSYSTEMS MANAGEMENT Enhancing businesses & financial health Akbank FAV Empowering university students under 26 90 Branches with disability access Akbank LAB ► Connected with 311 startups in 2021 ► 13 successful projects live Corporate Digitization Partnerships with prominent e-commerce companies 7 AFFORDABLE AND CLEAN ENERGY 9 INDUSTRY, INNOVATION AND INFRASTRUCTURE 11 AND COMMUNITIES SUSTAINABLE CITIES 3 AND WELL-BEING GOOD HEALTH 8 DECENT WORK AND ECONOMIC GROWTH 10 REDUCED INEQUALITIES 17 PARTNERSHIPS FOR THE GOALS (1) Based on bank-only MIS data, includes: Granted SME loans (assessed through ESMS) & renewable loans, and ESG-type Eurobond & syndicated loan purchases 47 (2) IFI loans, green bonds, recent ESG-linked syndicated loan, sustainable Tier-2 CLIMATE CHANGE Reducing our impact on environment First company in Turkey to be featured in CDP 2010 Global 500 Report become signatory of UN Global Compact, Carbon Price Communique LEED Gold Green Building. Certification Akbank's new Data Center Emissions reporting & targeting since 2012 60% Of electricity sourced from renewable energy 13 CLIMATE ACTION 14 LIFE BELOW WATER 15 LIFE ON LAND AKBANK#48Sustainable finance for green & inclusive transformation On track for long-term goals in sustainable finance Provided TL 25 bn sustainable finance (1) Launched Health Sector and Alternative Energy Funds (2), AuM reaching TL 2.5 bn, with over 55K investors Diversified product range tailored to needs of customers In 2021 * 100% of PF energy generation loans to renewables since 2016, reaching 84% of total in 2021 Allocation Report Eligible Projects Breakdown (2020YE,%) Solar Clean Transport Wind Infrastructure 7644 Biomass Other 20 2022 Pioneered ESG-linked funding transactions, totaling over USD 2 bn ▸ Published Sustainable Finance Framework with SPO ▸ Published Allocation Report with 3rd party assurance Became member of UNEP FI Principles of Responsible Banking More innovative solutions in lending & investment products · 3-pillar strategy for sustainable loans: Environment, Social & Technology 57 SME USD 2.3 bn eligible loan portfolio, w/ 3 yr lookback period (52% social, 48% green) For more on sustainable finance Outlook ► Further enhance sustainable Finance Framework Continue to focus on ESG-linked funding ► Publish Responsible Investment Policy 48 (1) Based on bank-only MIS data, includes: Granted SME loans (assessed through ESMS) & renewable loans, and ESG-type Eurobond & syndicated loan purchases (2) Ak Asset Management AKBANK#49Customized Sustainable Finance solutions Accelerating transformation with innovative products, TL 25 bn Sustainable Finance (1) provided in 2021 Green Trade Finance Package ► Competitive trade finance tariffs & correspondent bank charges; attractive letters of credit pricings. ► For customers with sustainability & environmental policies Environmentally Friendly Vehicle Loan ► Competitive pricing for hybrid and electric vehicles to incentivize environmentally friendly transportation Discount on credit underwriting fees Rooftop Solar Panel Investment Loan Help customers reduce environmental footprint ► Collaboration with leading EPC companies to meet end-to-end needs EcoLease by Ak Lease 1st in Turkey: Green leasing loan ► Support renewable energy, energy & resource productivity Blue Loan Package ► 1st in Turkey; Protect the seas & biodiversity, help combat water pollution, develop sustainable tourism ● Blue Tourism Loan ● Blue Port Loan ● Blue Transportation Loan Women-owned SME Package Partnership with EBRD ► USD 50 mn allocated with special focus on manufacturers & exporters 49 (1) Based on bank-only MIS data, includes: Granted SME loans (assessed through ESMS) & renewable loans, and ESG-type Eurbond purchases AKBANK#50Innovative products & services to enhance businesses and financial health 50 In 2021 Supported financial health with digital capabilities Provided close to 30 mn unique customized financial insights per month ► Published 37 "how-to" videos on our mobile app, to enhance financial literacy Became founding member of UNEP FI Financial Health & Inclusion ► Pledge to disclose measurable targets in financial health & inclusion by 2023 Leveraged innovation & strategic partnerships * Interacted with 311 innovation hubs, startups & universities * Partnerships with to empower SMEs 2022 Outlook ► Launched first of its kind, comprehensive SME Movement Package in Turkey, empowering SMEs through digital solutions Akbank Transformation Academy to offer seminars, customized training programs, networking opportunities and collaborations for SMEs, to support their digital & green transformation For more on how we empower SMES 凸 AKBANK#51Empowering our people and communities In 2021 Further strengthened Diversity & Inclusion Strong gender balance: ~ 50% of CEO's direct reports women Bloomberg Gender Equality Membership, above-sector & country ranking Top EM bank, ranked among top 5 banks globally in OMFIF's (1) Gender Balance Index First & only company to join Valuable 500 for disability inclusion in Turkey Founded Akbank Youth Academy ► Upskilled 40K young people for job market with trainings, doubling initial target Fostered our Governance & Culture * Developed new policies: D&I, Human Rights, Supplier Code of Conduct, Zero Tolerance to Violence For more on D&I Continue efforts for a more diverse & inclusive workplace, with focus on women, youth, vulnerable groups • Flagship projects include "Strong Women in Technology" and "Accessible Akbank" Publish first impact report on community investments 2022 Outlook Launch digital platform for Akbank volunteers 51 (1) Official Monetary and Financial Institutions Forum AKBANK#52Advance efforts to mitigate environmental footprint & manage climate risk In 2021 Enhanced Environmental & Social Policies to mitigate portfolio impact & exposure * Non-financing activities scope expanded to include: ● New coal (thermal) power plant projects. ● Coal mining, coal transportation and power plants operating with coal for SMEs E&S Risk Assessment for new commercial loans reduced from USD 50 mn to 10 mn On track to become carbon-neutral in operational emissions by 2025 * 60% of the bank's electricity sourced from renewable resources Commitment to use recycled materials for all credit cards by 2022 * ISO 50001 (Energy Management) & 14000 (Environmental Management) certifications obtained for 42 branches, HQ, Data & Living Center Environmentally friendly cards 52 2022 Outlook Further integration of climate risks & opportunities to minimize portfolio impact & exposure Expand ISO 50001 & 14000 certificates to include to more branches For more, please see our integrated report Increase electricity sourcing from renewable resources M AKBANK#5353 Environmental & Social Risk Management NON-FINANCING ACTIVITIES LIST Stipulates activities not to be financed regardless of limit, without requiring E&S assessment Expanded in 2021 to include: ● New coal (thermal) power plant projects, coal mining ● Coal transportation and power plants operating with coal for SMEs ▸ Reviewed annually POLICIES, PROCEDURES & SYSTEMS ▸ Designed for efficient risk management Risk categorization, assessment questions, E&S due diligence Environmental & Social Impact Assessment (ESIA) For Project Finance and New Investments ● Threshold reduced from USD 50 mn to 10 mn Dedicated ESIA team for implementation Environmental & Social Management System (ESMS) ● Designed for SME customers Dedicated ESMS Officer & Regional ESMS Manager for conducting policies and procedures ► Reviewed annually SUPPORT MECHANISMS * Regulations & International Standards ● World Bank Sector Guidelines, IFC Performance Standards, EBRD Performance Requirements, Equator Principles REPORTING & MONITORING Annual reporting activities Integrated Report, 3rd party assurance for projects evaluated ESG-themed customer feedback mechanism ► Monitoring projects undergone E&S assessments AKBANK#54Transparent & holistic approach validated in our ratings 54 MSCI MSCI BBB BBB (Double upgrade from B) ESG RATINGS CCC B BB BBB A AA AAA Bloomberg Gender Equality Index Above sector & country average 2020 = Bloomberg Gender Equality Index For more on our ESG strategy Sustainalytics 18.0 (Upgraded to Low Risk) SUSTAINALYTICS CDP + CDP B-(Management) AKBANK#5555 Governance structure for long-term, sustainable decision-making Split roles for Chairman & CEO Board structure in compliance with CMB (1) legislation Remuneration policy. ● Remuneration of Board Members and Senior Management in line with the regulations of the BRSA(1) and CMB(1) ● Total compensation quarterly disclosed in annual report Donation policy ● Maximum limit approved annually at General Assembly ● Total donations disclosed in annual report Prudent Risk Management Chief Risk Officer reports directly to the BoD ● 1st bank in Turkey to integrate Machine Learning scorecards into credit processes Cutting edge methods and tools ▸ Chief Information Risk Officer reports directly to the BoD, aspirational global best practice. ● 1st financial institution in Turkey • Recognized as best practice, mandatory as of 2021 according to the new banking regulation • Top priorities: Cybersecurity, data security/privacy and fraud risk management (1) CMB: Capital Markets Board; BRSA: Banking Regulation and Supervision Agency AKBANK I I I#5601 Operating Environment 02 Akbank Overview 03 04 How Akbank is building its future 2021 Overview & 2022 Outlook 05 Sustainability Approach 06 Annex AKBANK#57Balanced asset allocation drives sustainable long-term shareholder value Composition of Assets (TL bn, %) Composition of Liabilities (TL bn,%) 57 762.8 762.8 8.5 8.7 29% 7.8 29% 10.7 590.4 590.4 14.3 10.0 6.4 10.5 478.3 23% 478.3 23% 11.2 6.1 10.0 7.5 3.8 8.4 4.4 12.8 8.9 20.5 13.9 11.1 11.9 21.2 13.2 21.3 54.9 52.8 49.6 61.2 59.2 59.5 2020 9M21 2021 2020 9M21 Loans (net) Reserve Requirement Securities Liquid assets Other Deposit (1) Other Equity Repo (1) Cash and cash equivalents 2021 Funds Borrowed & Bonds Issued AKBANK#5858 Gross Loan Sector Breakdown Other (1) 17.2 • Services 2.0 Consumer Loans (3) 23.7 Petrochemicals Distribution 2.1. Retailer 2.9 Financially strong sponsors ▸ Nation-wide supermarket chains with high business volume Tourism 3.3. Well-known brands Textile & Ready-made 3.5 - Transport Vehicles & Sub-industry 3.5 Food 3.6 Metal & Fabricated Metal Products 3.6 Energy Generation 8.2 100% of PF loans since 2016 are renewable 84% of PF energy generation loans are renewable ▸ c. 60% are government guaranteed (feed-in tariff) Real Estate 7.8 ► LTV c. 80%, with recent valuations & assuming Decree 32 to be implemented perpetually (despite 2 yr limitation) c. 20% of total has FX cash collateralization Conglomerate 5.8 Finance 4.9 Construction 3.9 c.70% in FX c. 80% of FX loans are government guaranteed (debt assumption) Transportation & Logistics 3.9 A Increasing business volume in logistics with changing shopping habits High capacity docks in different locations Financially strong companies with high and stable cash flows SME (2) loans' share in total gross loans ~ 6% (TL 23.6 bn) Consists of consolidated performing and non-performing cash loans & excludes leasing receivables and adjusted for financial assets measured at fair value through P&L (1) Loan concentration below 2% (2) According to MIS segmentation (3) Including credit cards. AKBANK#59Staging & coverage ratios of main sectors 2021 Stage 2 Loans Real Estate (1) 32.9 12 % of Total Stage 2 Coverage (%) Coverage ▲ pp (YoY) Coverage ▲ pp (QoQ) Flattish (2) Energy Generation 9.5 23 (8) (8) Tourism 5.9 18 10 Flattish Construction 1.4 23 4 2 Retailer 1.5 22 Transportation & Logistics 0.7 11 12 Flattish сл 5 Flattish 2021 Stage 3 Loans % of Total Stage 3 Coverage (%) Coverage ▲pp (YoY) Coverage ▲pp (QoQ) Real Estate Retailer Construction Energy Generation Tourism (2) Transportation & Logistics 20.6 64 3 11.3 55 Flattish 6.1 79 4 (4) 9.7 58 13 2.6 63.1 17 4 4 0.6 72 Flattish (5) сл 7 (1) Real estate's share in Stage 2 is at 5.2% with 25.8% coverage, excluding one excessively collateralized real estate loan 59 (2) Adjusted for one excessively collateralized file AKBANK#60NII evolution & NIM accretive CPI linker positioning Quarterly Swap Adj. NII (TL mn) Quarterly Swap Adj. & CPI Normalized NII (TL mn) 25% 3,604 2,872 27% 4,571 1Q21 2Q21 3Q21 60 (1) Includes short and long-term swaps 39% 16% 6,369 8% 4,452 3,572 3,851 4Q21 1Q21 Quarterly Total Swap Cost (1) & CPI Linker Income (TL mn) 1,728 1,088 -1,321 2,748 3,140 24% 5,541 2Q21 3Q21 4Q21 -1,786 -1,733 -2,092 1Q21 2Q21 3Q21 4Q21 CPI linker Income Swap Cost AKBANK#6161 Subsidiaries' contribution 85% 2020 15% 87% Subsidiaries' Net Income (TL mn) 2021 961 1,558 175 111 322 62% 224 155 YOY 755 409 -35 2020 13% Bank-only net income Subsidiaries' Contribution 447 Ak Asset Management Ak Investment Ak Lease Akbank AG Aköde -43 2021 AKBANK#62Snapshot of Results Profitability (%) ROE ROE, Quarterly ROA 2020 1Q21 1H21 9M21 2021 10.9 12.9 12.8 14.9 17.9 12.1 12.9 12.9 18.7 26.2 1.4 1.6 1.6 1.8 2.1 ROA, Quarterly 1.5 1.6 1.6 2.3 2.8 Swap Adj. NIM 4.12 2.48 2.71 2.96 3.23 Swap Adj. NIM, Quarterly 3.61 2.48 2.92 3.44 4.04 CIR (1) 33.8 40.0 39.8 38.1 34.8 CIR, Quarterly 38.5 40.0 39.6 35.4 29.6 (%) Total LDR (2) TL (2) FX Leverage (x) Asset Quality (%) NPL Ratio 94 94 93 86 95 153 147 139 142 147 47 49 49 47 51 7.6 8.0 8.4 10.0 8.2 6.2 5.8 5.5 5.2 4.5 Stage 3 Coverage Stage 2/Total Gross Loans 62.4 63.7 65.2 66.6 65.3 9.4 9.5 11.1 9.6 9.9 Stage 2 Coverage Net CoC Net CoC, Quarterly 16.4 16.8 16.1 15.2 14.0 2.27 1.01 0.79 0.52 1.06 1.06 1.01 0.59 0.02 2.46 Net CoC (excl. Currency) 1.97 0.92 0.64 0.41 0.44 Net CoC(excl. Currency), Quarterly 1.15 0.92 0.37 (0.01) 0.53 Solvency (3) (%) CAR 19.8 18.5 20.0 19.4 17.2 CET-1 16.9 15.5 16.0 15.5 12.9 Tier-1 16.9 15.5 16.0 15.5 12.9 (1) CIR calculation excludes FX gain from hedge position related with stage 1&2 provisions and LYY exposure The calculation excludes insurance penalty of TL 71 mn & BRSA penalty of TL 117 mn for 2020 62 (2) Bank-only, TL LDR includes domestic TL bond issuances and merchant payables AKBANK (3) w/o forbearances: fixing MtM losses of securities & FX rate for RWA calculation to YE2019 for 2020; fixing MtM losses of securities & FX rate for RWA calculation to average last 12 month FX rate for 1Q21 and 2021; fixing FX rate for RWA calculation to average last 12 month FX rate for 1H21 and 9M21#6363 Balance Sheet Highlights Consolidated (TL mn) Cash and due from Banks Securities TL FX (USD) Loans (net) TL FX (USD) Other Total Assets 2020 9M21 2021 QoQ (%) YoY (%) 60,576 103,936 148,206 43 145 101,926 125,095 156,363 25 53 59,540 74,239 80,501 8 35 5,713 5,728 5,692 (1) ○ 262,658 311,975 378,053 21 44 170,310 202,775 221,504 9 30 12,447 12,299 11,745 (5) (6) 53,157 49,367 80,176 62 51 478,317 590,372 762,798 29 59 Deposits 292,519 349,747 453,551 30 55 TL 108,362 142,832 151,449 40 FX (USD) 24,821 23,283 22,665 (3) (9) Funds Borrowed and Bonds Issued 66,287 75,583 108,982 44 64 Repo 20,907 59,002 64,637 10 209 Other 35,679 35,985 59,669 66 67 Equity 62,924 70,256 75,959 8 21 Total Liabilities and S/H Equity 478,317 590,372 762,798 59 29 AKBANK#6464 Income Statement Highlights Consolidated (TL mn) 1Q21 2Q21 3Q21 4Q21 QoQ(%) 2020 2021 YoY(%) Net Interest Income incl. swap cost 2,872 3,604 4,571 6,369 39 16,829 17,416 3 NII 4,193 5,337 6,664 8,155 22 20,699 24,348 18 o/w CPI-linker income 1,088 1,728 2,748 3,140 14 3,774 8,704 131 Swap Cost Net Trading Gain (Loss) LYY hedge gain/ (loss) ECL hedge gain/(loss) Other (1,321) (1,733) (2,092) (1,786) (15) (3,870) (6,932) 79 Fees and Commissions (Net) 1,462 1,348 1,524 1,745 15 4,549 6,079 34 1,941 1,259 785 9,763 3,194 13,747 330 1,105 436 243 5,468 I 584 7,251 62 154 20 1,699 724 1,935 167 774 669 522 2,597 1,885 4,561 142 Other Income 267 59 79 169 115 267 573 114 Operating Expense (2,087) (2,240) (2,364) (3,215) 36 (8,106) (9,906) 22 Pre-Provision Income 4,455 4,029 4,595 14,831 223 16,734 27,910 67 Provision for Loan Losses, net of collections (697) (427) (14) (2,168) (5,503) (3,305) (40) Stage 1+2 (net) (515) (185) 329 967 194 (1,622) 596 Stage 3 (621) (517) (615) (1,917) 212 (4,290) (3,670) (14) Stage 3 Recoveries 500 430 293 481 64 1,133 1,705 50 Currency Impact (fully hedged) (62) (154) (20) (1,699) (724) (1,935) 167 Other Provisions (1,201) (559) (274) (5,930) (2,947) (7,965) 170 LYY MtM gain/(loss) (1,203) (548) (239) (5,537) (2,104) (7,527) 258 Free Provisions Other Income Before Tax Tax Net Income (250) (500) (250) (50) 2 (11) (35) (144) 313 (343) (188) (45) 2,557 3,043 (529) (937) 2,028 2,106 4,307 (1,098) 3,209 6,733 56 8,284 16,640 101 (1,949) 77 (2,025) (4,513) 123 4,784 49 6,260 12,127 94 AKBANK#65Check out our website! 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Levent 34330, İstanbul : [email protected] IR Website : https://www.akbankinvestorrelations.com/en/ Institutional Investor Awards Best IR Program in Turkey for BIST 30 Category 2021 Best CEO for IR in Turkey for BIST 30 Category 2021 Best CFO for IR in Turkey for BIST 30 Category 2021#67Initiatives & indices UN GLOBAL COMPACT 1 FOVERT SUSTAINABLE GOALS DEVELOPMENT 2 HUMBER 3 SSS AND WELL-BEM W OMLITY EDUCATIO 5 ERALITY O DESENTERS AND CIMATE 13 ALTIM LFE 14 HELEW MATER UTE 15 L 16 AMISTING PEACE, JUSTIE EMPOWERMENT PRINCIPLES 11 SEDERICIES FASS 17 FOR THE EDALS 6 CLEAN WATER ANDSKRON O 12 SISPOGINE AND PRODUCTION QO SUSTAINABLE DEVELOPMENT GOALS WOMEN'S EQUALITY MEANS BUSINESS Bloomberg Gender-Equality Index 2022 GRI ✓ CDP UN environment programme finance initiative BORSA İSTANBUL TCFD TASK FORCE ON CLIMATE-RELATED FINANCIAL DISCLOSURES The Valuable 500 67 AKBANK#6868 Disclaimer Statement A The information and opinions contained in this document have been compiled or arrived at by Akbank from sources believed to be reliable and in good faith, but no representation or warranty, expressed or implied, is made as to their accuracy, completeness or correctness. 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