#1Investor Presentation Financial Results Nine Months FY2023 ended 30 September 2023 22 November 2023 Maybank Humanising Financial Services Disclaimer: The contents of this document/information remain the intellectual property of Maybank and no part of this is to be reproduced or transmitted in any form or by any means, including electronically, photocopying, recording or in any information storage and retrieval system without the permission in writing from Maybank. The contents of this document/information are confidential and its circulation and use are restricted.#2Table of Contents Executive Summary 9M FY2023 Financial Performance Appendix: 1. Group Performance 2. Business/Country Performance ૫ 2-9 11-17 19-37 39-47#39M FY2023: Net Profit Up 21.0% YoY to RM6.96 billion Moderate income growth supported by treasury and markets gains, offset by NIM compression from deposit competition 9M FY2023 vs 9M FY2022* Cost-to- income Ratio 47.9% Net Credit Charge ▼31 bps Net profit 21.0% RM9.77 billion 9M FY2022: 44.9% 9M FY2022: 45 bps RM6.96 billion Net Operating Income 3.6% RM20.38 billion Net Interest Margin ▼2.14% 9M FY2022: 2.39% Cost Growth ▲ 10.6% Return on Equity 10.7% 9M FY2022: 9.3% • • • 9M FY2023 (YoY) Higher net operating income (NOI) by 3.6%, led by non-interest income (Noll) increase of 37.8% YoY, mainly from FX gains. Net fund based income was lower by 6.0% as NIM compressed 25bps due to higher funding costs led by interest rate hikes in the past year and continued deposit competition Cost grew 10.6% led by higher personnel costs, credit card-related fees due to higher billings, ROU (Right-of-Use) assets depreciation and IT-related costs Net impairment losses decreased 53.4% to RM1.21 billion following a net writeback in financial investments and others of RM152.5 million (9M FY2022: net allowance of RM713.8 million) and lower net loan provisioning by 27.6% to RM1.36 billion on writeback for corporate borrowers, recoveries and stable impairment volumes/balances YoY • ROE increased to 10.7% from 9.3% a year ago • • • 3Q FY2023 (QoQ) NOI decreased 7.7% on lower NOII of 21.9% driven by unrealised derivatives losses QoQ despite core fees improving 13.7% from higher service charges and fees, commission, brokerage income, underwriting and loan-related fees. Net fund based income declined marginally by 0.3% as NIM (ann.) compressed 5 bps QoQ to 2.09% from 2.14% in 2Q FY2023 on funding costs increase in home markets Cost decreased by 3.6% QoQ due to lower personnel (-6.2%) and establishment costs (-1.3%) with minimal increases in marketing (+4.4%) and administration and general expenses (+0.3%) Net impairment losses decreased 40.4% to RM342.2 million following a net writeback in financial investments and others and lower net loan provisioning by 21.6% made QoQ • Net profit rose marginally by 0.8% QoQ Note: Non-interest income was previously referred to as net fee based income *Restated 9M FY2022 comparative information as MFRS 17 has replaced MFRS 4 Insurance Contracts for annual periods on or after 1 January 2023 2#49M FY2023: Strong Loans Growth & Liquidity; AQ Remained Healthy Strong YTD loans growth supported by healthy deposits growth 30 Sep 2023 vs 31 Dec 2022 (YTD) . • • Group Loans 6.8% RM616.96 billion Group Deposits 4.7% RM661.81 billion 30 Sep 2023 (YTD) Group loans rose 6.8% YTD as MY, SG, IDN and other markets grew 2.8%, 7.0%, 4.2% and 12.1% respectively Group deposits rose 4.7% YTD on growth in SG of 13.7% and IDN of 11.4%, offsetting MY's decline of 1.9%. Group CASA declined 3.3% across MY and SG (YoY) Group loans grew 5.1% YoY driven by 3.7% growth in MY, 3.0% in SG and 5.5% in other markets Group deposits increased 3.5% YoY as fixed deposits grew 20.3% offset by a decline of 8.8% in other deposits while Group CASA decreased 8.9% in MY and SG (QoQ) Group loans rose 1.8% QoQ as MY, SG and IDN grew 2.0%, 2.2% and 1.8% respectively Group deposits rose 1.1% QoQ on growth of 3.7% in IDN and 3.5% in SG while MY was flat. Group CASA grew 3.5% across home markets Stable liquidity position; Group CASA ratio improved QoQ Group NSFR 116.8% As at 30 Sep 2023 Group CASA Ratio Group LCR ▼137.4% Jun 2023: 37.7% Jun 2023: 140.7% Jun 2023: 117.6% • • 38.6% 30 Sep 2023 (QoQ) Group CASA ratio improved to 38.6% as at end Sep 2023 from 37.7% as at end June 2023 as Group CASA grew 3.5%, with growth of 3.5% in MY, 4.8% in SG and 4.7% in IDN Although Group CASA ratio has reduced YTD and YoY (Dec 2022: 40.9%, Sep 2022: 43.8%), it remained above pre-pandemic levels (Dec 2019: 35.5%) Group LCR and NSFR remained stable at 137.4% (Jun 2023: 140.7%; Dec 2022: 145.4%; Sep 2022: 144.2%) and 116.8% (Jun 2023: 117.6%; Dec 2022: 118.1%; Sep 2022: 117.0%) respectively Healthy LLC as GIL continued to trend lower QoQ As at 30 Sep 2023 • Loan Loss Coverage ▼127.1% Jun 2023: 130.3% Group GIL Ratio 1.43% Jun 2023: 1.47% 30 Sep 2023 (QoQ) Healthy loan loss coverage (LLC) at 127.1% (Jun 2023: 130.3%; Dec 2022: 131.2%; Sep 2022: 122.3%) as newly impaired loans formation remains low Group GIL ratio improved to 1.43% as at end Sep 2023 (Jun 2023: 1.47%; Dec 2022: 1.57%; Sep 2022: 1.70%) on write-offs and recoveries 3#59M FY2023: Globally Recognised for Sustainability Efforts While Making Inroads Towards Net Zero Pathway FY2023 Sustainability Targets Sustainable Finance Achieved: RM52.87 bil FY2025: RM80 bil FY2023(t): RM16.63 bil Key Recognitions and Sustainability Highlights in 2023 Only Malaysian company to be included in TIME's World's Best Companies 2023 comprising 750 companies, with a sustainability ranking of 374 Awarded The Edge Billion Ringgit Club award for Best CR Initiatives - Super Big Market Cap Companies (Above RM40b Market Capitalisation) 9M FY2023 RM18.50 bil Achieved: FY2025: 1.21 mil 2 mil households Improving Lives Across ASEAN FY2023(t): 403,344. 9M FY2023 341,072 Developing Science Based Net Zero Pathway and Strategy for power, oil and gas and agriculture sectors as a start, in line with ambition to be a sustainability leader Developing a Transition Finance Framework, whereby transactions labelled as transition finance can contribute to overall sustainable finance endeavours. Also developing Human Rights Policy to align the Group's commitment with UN Guiding Principles on Business & Human Rights ZERO EMISSION Carbon Emission Position* FY2030: Neutral 9M FY2023 FY2023(t): 43.5% reduction* Living Sustainability 9M FY2023 *Cumulative reduction FY2050: Net zero 48.5% Launched Financed Emissions Calculator so users can gauge emissions upfront from new financing and impact to the existing portfolio MOU between Maybank and UN Global Compact Network Malaysia & Brunei to develop the Sustainability Practitioner Certification Programme Notable deals FY2025 target: 1 mil hours p.a. on sustainability & 1k significant UN SDG outcomes FY2023(t): 1 mil hours 939,402 hours Sime Darby Property Joint Lead Manager for the 2nd Sustainability Sukuk issuance of RM200mil under the existing Sukuk Musharakah Programme IOI PROPERTIES Trusted. Mandated Lead Arranger, Bookrunner and Green Loan Coordinator for Boulevard Development & Boulevard Midtown's SGD2.2bil syndicated loan Green Building development SHRIRAM Finance Lender of USD20mil loan for eligible social loan projects aimed to promote financial inclusion of economically weaker segments and contribute to socio-economic development in India 4#69M FY2023 M25+ Progress: Focus on Customers' Journey and Needs Have Resulted in Increased Loan and Account Originations Consumer (SP3) SME (SP4) M25+ Committed Investments between FY2023-FY2025 (Opex and Capex) RM550.4 million Maybank e-KYC account opening Fast. Easy • Expanded online account opening from two to six CASA products with e-KYC capabilities within 9 minutes (in MY) YTD Sep 2023 vs YTD Sep 2022 Of which: 11% Tech-for-Tech 87% Tech-for-Business 2% Others Fresh capital that comes to you fast and hassle-free Business expansion realized For You When opportunities come knocking, we have the Maybank RSME Loan to help your business grow steadily in the right direction. RETAIL SMELOAN +23% Increase in total accounts opened and activated (488k from 396k) +60% Increase in online accounts opened and activated (104k from 63k) 38% New accounts opened online (YTD Sep 2022: -16%) +35% Increase in total deposit balances for online accounts Emplaced Dedicated Mortgage Consultants; also leveraging Sales Force On-The-Go app (92% utilisation of app) resulting in higher total loan applications and originations: +50% Increase in overall mortgage loan origination to RM37.6 bil (YTD Sep 2023) -46% Mortgage loan applications applied online via Home²u YTD Sep 2023 (Dec 2022: -7%) • • SME Resegmentation in SG (from April 2023) & IDN (from June 2023): Increased SME loan limits for easier access to funding and expanded customer base coverage Progress To-Date (as at Sep 2023) Average Mthly +214% in SG (SGD22 mil → SGD69 mil) Loan Origination +28% in IDN (IDR1.36 tril → IDR1.74 tril) Mthly Loan +269% in SG (SGD13 mil → SGD48 mil) Approval +44% in IDN (IDR998 bil IDR1.44 tril) Average Loan +16% in SG (SGD2.6 mil → SGD3.0 mil) Size +26% in IDN (IDR9.9 bil→ IDR12.5 bil) Meanwhile, single Commercial Banking Centre in MY and increased limits resulted in higher loan growth and salesforce productivity (Sep 2023 YoY): Increase in MY SME (includes RSME & SME+) loans +25% origination to RM13.4 bil. Average origination per sales person up 37% to RM50.9 mil 5#79M FY2023 M25+ Progress: Expanding Digitalisation Adoption and New Product Segments to Increase Penetration and Revenue Insurance & Takaful (SP6) Islamic Banking & IDN (SP5&7) Easy car insurance renewal eTiQa Etiqa TripCare 360 Travel Insurance Oversea cashless medical care, not pay and claim Baggage claims paid on covered amount Travel delay, trip cancellation and many more! Maybank Islamic Wealth Management Now Available in All Three Home Markets • ⚫ 'One-Click Renewal' for private motor vehicle policyholders; reduced renewal process time to three minutes. To drive usage, also conducted sales campaigns and push notifications on Etiqa Smile App: +>150% Daily auto renewal premium increase (Sep 2023 vs Jan 2023) >24k policies Generated RM20.8 million in revenue Introduced algorithm-driven BANCA 2.0 - EASE tool in Jun 2023 for r/ship managers and personal financial advisors to provide personalised solutions. Average salespeople selling BANCA increased to 70% from 55%: ⚫ Launched Shariah Wealth Management (SWM) in Indonesia in Sep 2023. 1st Islamic Wealth Management (IWM) solution in Indonesia covering all 5 IWM pillars. Offering five product bundles and targeted 5 regions (Jabodetabek, Bandung, Semarang, Surabaya, Medan) 556 SWM product bundles sold within first pilot month in Jakarta, resulting in fee income uplift of IDR4.6 billion in Sep 2023. There are 60 certified SWM planners driving sales Wealth Creation Wealth Accumulation Wealth Wealth Wealth Preservation Purification Distribution Fadetring wealth through pain intentions Inating with Higher Purpose Searing No Burden Alone Sharing's Sanur Lagery Bang Beyond Today kele Lerkok perlindungen antoine dari nist menjadi wes RM40.0 mil +90% Monthly revenue uplift in Sep 2023 • Together with other sales initiatives resulted in: YTD Sep 2023 vs YTD Sep 2022 +15% Increase in new policies/ certificates (from 5,907 6,790) +91% Increase in total premiums/contributions to RM720 mil from new policies/ certificates • Launched IWM regional offshore hub for solutions in Singapore on 20 Nov 2023, targeting affluent and high net worth segment. First bank in Singapore to offer end-to-end IWM solutions for customers' different life stages (i.e.: wealth transfer planning for next gen) • Launched Digital Sales Tool featuring Customer 360° View so r/ship managers have holistic view of customer profiles and product holdings, thus identifying opportunities to cross-sell and upsell products 6#89M FY2023 M25+ Progress: Driving Hyper Personalisation and Operational Efficiency to Improve Customer Experience Hyper Personalisation and Next- Gen Technologies (SP11 & SP12) • Leveraging advanced analytics to drive hyper personalisation to promote products tailored to meet customers' needs MVPs Launched Personalisations Target 23 by year end Right Message Right Time Right Channel Agile Customer Experience (CX) @ Branch Building on the success achieved at our pilot branch using Agile CX, we rolled out the same initiative to all 347 branches in MY SPEED EXPERIENCE Improved Transaction Net Promoter Score: Week 0 PRODUCTIVITY Higher Efficiency: 11 Right Customer Right Offer Active retail customer 12mil+ data onboarded to to date Maybank feature store ➤ Simplified account Faster Average Account Opening Time: 2,400 LOBS can tailor accurate product opening Week 0 Week 21 Week 21 Week 0 Week 21 process Banca CASA Cards features offerings to customers Standardised Premier Digital Auto Finance service quality -64% +13% -60% Retail Brokerage Mortgage SME across diverse LOBS 4x Customer engagement rate for unit trust MVP Enhanced 51 +97% frontliner's mins 18 mins +84% 30 mins 12 mins infrastructure ©Maybank SANDBEX api marketplace Maybank ⚫ 21 APIs enabled for ecosystem and platform play to distribute Maybank's product/ services (i.e.: Home, SME portfolio guarantee, travel insurance) • 55 external partners and merchants onboarded. Customers can access products/services via Maybank & partners' platforms • 60% Reusable unified services; 3X faster service/product distribution across the region (i.e.: MAE in Cambodia & MPI) • 2X Faster turnaround time to onboard partners/merchants on API marketplace to test products/services (7 days → 2 days) Expected to positively impact 500,000 customer transactions in account opening annually moving forward • Building on MY's success, piloting Agile CX @ Branch at several branches in key cities across Indonesia • Meanwhile in MY, started Agile CX @ Contact Centre since early November. Focus is to reduce call waiting time for customers, faster handling times and better reachability of Maybank Group Customer Care (MGCC): 80% MGCC as the first-contact resolution point, eliminating branch visits +20% Improve handling time through better internal operational efficiency 7#92023: Economic Growth Moderates; Interest Rates Across Home Markets Expected to Remain Stable Malaysia االس Singapore Indonesia 2023 (f) Previous Current Forecast Forecast Change in forecast Previous Current Change in 2023 (f) Forecast Forecast forecast GDP 4.0% 3.9% GDP 0.8% 0.8% 2023 (f) GDP System loan 5.0% 4.6% System loan -1.0%* -6.0%* OPR 3.00% 3.00% 3M SORA 3.80% 3.80% USD/MYR^ 4.50 4.70 USD/SGD^ 1.33 1.37 Inflation average 3.0% 2.6% Inflation average 5.1% 4.8% System loan Reference Rate USD/IDR^ Inflation average Previous Current Forecast Forecast 5.0% 5.0% 9.5%-10.5% 9.5%-10.5% Change in forecast 5.75% 6.00% 15,000 3.7% 15,500 3.7% Economic outlook Economic outlook Economic outlook • Economic growth expected at 3.9%, driven by • • in • • tourism recovery coupled with growth technology and green investments Exports projected to be weighed down by softer external demand OPR likely to be maintained at 3.00% for 2023 Banking outlook • • Loan growth momentum to moderate in 2023 amid expectations of slower economic growth Following severe NIM compression in 1H2023, NIM expected to stabilise and recover moderately in 2H2023 • • Economic growth of 0.8% with resilient services sector offsetting weaker manufacturing and export sectors Recovery signs in non-oil domestic exports and 4Q FY2023 may see positive growth with improving exports to China Core inflation may taper by year-end but remain sticky due to tight labour market Banking outlook Loan growth anticipated to slow as higher interest rate leads to accelerated re-payments. Credit demand could be impacted by ongoing weakness in China's economy, slowing regional growth and a stronger SGD NIMs likely peaked; could remain elevated given higher for longer interest rate outlook. This can somewhat mitigate weaker credit growth Limited systemic weakness expected given strong corporate balance sheets and friendly fiscal policy. Asset quality to remain supported • Stable economic growth backed by steady domestic demand and potential upside from election-related spending towards year-end Inflation remains well under control within BI's target range of 2% to 4% given prevailing inflationary pressures Bl increased its reference rate by 25 bps to 6.0%; may hold rate for rest of 2023 as currency has stabilised Banking outlook • • Bigger banks expected to pull ahead in loans growth as they have sufficient liquidity to distribute more loans at competitive rates Profit uptrend momentum to continue in 2H2023 boosted by backend-loaded government investments and pre-election campaign spending ^End-period *Based on refreshed MAS disclosure of resident and non-resident lending, excluding interbank 8#10FY2023: Focus on Revenue and AQ Management; Continue with M25+ Momentum and Targeted Investments Income Growth Balance Sheet Management Investment/ Cost Expenditure 12 Asset Quality Management • Focus on growth opportunities across consumer and business segments within ASEAN franchise: 。 Double down on CFS franchise business i.e.: mortgage, RSME and SME+ across universal markets 。 Deepening account planning across segments, products and countries for Global Banking 。 Expand regional wealth management penetration and strengthen Islamic wealth management proposition in home markets 。 Deploy sustainable financing and decarbonisation solutions to customers • Maintain strong liquidity position to support asset growth. Continue RWA optimisation initiatives to maintain robust capital levels . . . • Not engage in deposit price-competition but rather, defend CASA balances tactically amidst deposit competition, especially in Malaysia with emphasis on non-rates proposition • 9M FY2023 annualised NIM compression is inline with full year NIM compression guidance circa 25 bps given funding pressure • On-going strategic investments to enhance IT capabilities, integrate ecosystems within and beyond banking, and drive regional cross-selling synergies aligned to M25+ • 9M FY2023 Group CIR at 47.9%, slightly above full year CIR guidance of 47.5%, which takes into account higher union-related collective agreement expenses • Focus on asset quality recovery efforts and enhanced asset quality management towards achieving a sustained lower net credit charge off (NCC) rate 9M FY2023 annualised NCC rate of 31 bps is within full year NCC rate guidance of between 30 bps and 35 bps • Monitor health of residual loans under repayment assistance programmes across key markets Sustainable Shareholder Returns • ⚫ 9M FY2023 Group ROE of 10.7% is within full year ROE guidance of between 10.5% and 11% • Maintaining our 40%-60% dividend payout policy while prioritising higher cash component to reward shareholders and optimise capital 9#11Table of Contents Executive Summary 9M FY2023 Financial Performance Appendix: 1. Group Performance 2. Business/Country Performance ૫ 2-9 11-17 19-37 39-47#12Strong YTD Group Loans Growth of 6.8%; Net Fund Based Income Impacted by NIM Compression on Funding Pressure NIM and Net Fund Based Income NIM (3-mths ann.) 2.42% NIM (YTD 2.39% 2.14% 2.14% 2.09% ann.) RM billion (0.3)% (9.1)% 3Q'23 vs 2Q'23 3Q'23 vs 3Q'22 (6.0)% YoY 15.36 14.43 5.29 4.83 4.81 3Q FY2022 2Q FY2023 3Q FY2023 (Restated) 9M FY2022 9M FY2023 (Restated) Note: NIM was 2.39% as at December 2022 Volume growth Margin trends Key Drivers • Group loans grew 6.8% YTD Ann. led by: 。 7.0% in SG: 6.0% in Auto Loan, 14.9% in Non-Retail and 12.3% in Corporate Banking o 4.2% in IDN: 22.3% in Auto Loan, 20.7% in Credit Cards + Personal Loans, and 3.6% in Non-Retail. QoQ, non-retail grew faster at 3.7% (vs 0.4% QoQ in 2Q'23) led by RSME growth at 5.4% 。 2.8% in MY: 9.1% in Mortgage, 8.7% in Auto, 10.3% in Credit Cards, and 6.8% in SME + Business Banking. Mortgage grew faster at 3.1% QoQ (vs 1.9% QoQ in 2Q'23) while Corporate Banking grew 1.2% QoQ following contractions in the preceding quarters for 2023 。 12.1% in Other Markets: Greater China (including Hong Kong), Cambodia and the Philippines 9M FY2023 annualised NIM compressed 25 bps from a year ago on higher funding cost across home markets. QoQ, NIM compressed 5 bps between 3Q FY2023 vs 2Q FY2023 led by higher funding cost in home markets 11#13Higher NOII from Rise in Treasury and Markets Income on Forex Gains and Investment and Trading Income Non-Interest Income (21.9)% 3Q'23 vs 2Q'23 6.1% 37.8% YoY 3Q'23 vs 3Q'22* 5.95 2.48 1.83 1.94 4.32 0.16 0.06 0.17 0.06 0.05 3.27 • 2.11 1.53 1.12 1.07 RM billion 0.95 0.94 1.07 2.86 2.93 (0.30) (0.04) (0.25) (0.81) (0.41) 3Q FY2022* 2Q FY2023 3Q FY2023 9M FY2022* 9M FY2023 • Key Drivers Treasury & markets income growth of 55.3% YoY mainly driven by: 。 foreign exchange profit: Up >100% YoY to RM1.86 billion 。 Gains in investment and trading income of RM0.75 billion versus RM0.04 billion last year Core fees rose by 2.8% YoY on higher service charges and fees, commission and underwriting fees Insurance losses moderated to RM0.41 billion versus RM0.81 billion a year ago as unrealised gains from fixed income investments offset the increase in actuarial liabilities arising from a drop in bond yields QoQ, NOII declined by 21.9% as treasury & markets income reduced 29.6% on higher net unrealised derivatives losses, offsetting the 13.7% improvement seen in core fees arising from better service charges and fees, commission, brokerage income, underwriting and loan related fees in 3Q FY2023 Core Fees Treasury & Markets ■ Others Insurance 3Q FY2023 3Q FY2023 % change (QoQ) (YoY) Core fees 13.7% 12.5% 9M FY2023 (YoY) 2.8% Core fees Commission Service charges Underwriting and fees fees Brokerage income Fees on loans, advances and financing Treasury & (29.6)% (3.9)% 55.3% Markets 9M FY2023 (YoY) 1.6% 13.0% 81.3% (18.0)% (41.7)% Insurance > 100% (17.3)% Others (18.7)% (24.3)% (49.6)% 7(7.3)% 3Q FY2023 (QoQ) 2.6% 21.6% 20.3% 13.7% 13.8% Note: Non-interest income was previously referred to as net fee based income *Restated 3Q FY2022 and 9M FY2022 comparative information as MFRS 17 has replaced MFRS 4 Insurance Contracts for annual periods on or after 1 January 2023 12#14Overall Group Insurance & Takaful Net Operating Income and Profit Before Tax Improved Group Insurance & Takaful Net Operating Income (RM billion) 3Q FY2022 (0.12) 0.14 0.03 9M FY2022 (0.33)0.45 0.12 2Q FY2023 0.21 0.12 0.33 9M FY2023 0.30 0.45 0.75 3Q FY2023 (0.03) 0.18 0.15 Profit Before Tax (RM billion) 3Q FY2022 (0.14) 0.11 (0.03) 9M FY2022 (0.51) 0.31 (0.20) 2Q FY2023 0.18 0.07 0.25 9M FY2023 0.37 0.27 0.65 3Q FY2023 0.04 0.11 0.16 ■Life and Family Takaful General Takaful & General Business % change Net Operating Income Profit Before Tax 3Q FY2023 (QoQ) (53.4)% (37.1)% 3Q FY2023 (YoY) > 100% (>100)% 9M FY2023 (YoY) ▲ >100% > (100)% Key Drivers 9M FY2023 insurance & takaful net operating income (NOI) rose to RM0.75 billion from RM0.12 billion as: o Life and Family Takaful NOI was RM0.30 billion on higher profit/interest income, unrealised gains from equities and fixed incomes portfolio vs a loss of RM0.33 billion the year before due to unrealised loss and lower losses from fixed income disposal, mitigated by lower Takaful Service Results due to claims incurred 。 Meanwhile, General and General Takaful NOI remained the same due to higher profit/interest incomes and fair value gain from equities portfolio compared to losses in the previous period, mitigated by lower Takaful Service Results from higher net claims 9M FY2023 profit before tax grew to RM0.65 billion (9M FY2022: -RM0.20 billion) as profit before tax for Life and Family Takaful improved due to positive impact from yield curve movement compared to negative impact from yield curve movement last year QoQ, 3Q FY2023 insurance & takaful NOI reduced by half to RM0.15 billion: 。 As Life and Family Takaful NOI reduced to a loss of RM0.03 billion on higher net fair value loss on financial assets measured at FVTPL and FVOCI coupled with lower Insurance Service Results due to losses on onerous contract 。 Meanwhile, General and General Takaful NOI grew to RM0.18 billion from RM0.12 billion on higher Insurance/Takaful Results due to lower claims coupled with higher net fair value gain on financial assets measured at FVPTL *Restated 3Q FY2022 and 9M FY2022 comparative information as MFRS 17 has replaced MFRS 4 Insurance Contracts for annual periods on or after 1 January 2023 13#15Higher Cost on Personnel, IT and Revenue-Related Expenses CIR and Costs Key Drivers RM billion 46.8% 45.1% 48.8% 47.9% 44.9% (3.6)% 2.7% 10.6% YoY 3Q'23 vs 2Q'23 3Q'23 vs 3Q'22* 9.77 3.42 8.83 3.21 3.30 2.10 0.73 0.65 0.73 1.87 0.39 0.14 0.20 0.14 0.39 1.61 0.55 1.46 0.52 0.55 1.83 2.00 1.88 5.11 5.67 3Q FY2022 * 2Q FY2023 3Q FY2023 Personnel Costs Marketing Expenses 9M FY2023 9M FY2022* Establishment Costs Administration & General Expenses 3Q FY2023 3Q FY2023 9M FY2023 % change (QoQ) (YoY) (YoY) Personnel (6.2)% 2.8% 10.9% Establishment (1.3)% 4.7% 10.0% Marketing 4.4% (31.2)% (0.8)% Administration 0.3% 11.6% 12.6% & General . . • 9M FY2023 cost increase of 10.6% YoY mainly driven by: 。 +10.9% increase in personnel costs, which includes provisions for collective agreements (CAS) 。 +10.0% increase in establishment costs mainly from higher ROU asset depreciation and higher IT cost including software maintenance 。 +12.6% increase in administration and general expenses from credit card related fees on higher billings and merchant volume as well as other general expenses 。 Offset by a reduction of (-0.8)% in marketing expenses M25+ related spend is RM162.6 million as at 9M FY2023, of which 34% is capex spend QoQ, cost declined by 3.6% driven by lower personnel (-6.2%) and establishment costs (-1.3%), offsetting the slight increase in marketing (+4.4%) and administration and general costs (+0.3%) *Restated 3Q FY2022 and 9M FY2022 comparative information as MFRS 17 has replaced MFRS 4 Insurance Contracts for annual periods on or after 1 January 2023 14#16Healthy Liquidity Levels Liquidity Indicators LCR LDR NSFR • 144.2% Liquidity Position 140.7% 137.4% 117.0% 117.6% 116.8% 91.6% 92.3% 93.0% Sep 2022 Jun 2023 Sep 2023 Group Gross Deposits 1.1% 3Q'23 vs 2Q'23 3.5% 3Q'23 vs 3Q'22 639.4 654.8 661.8 QoQ YOY 88.5 80.0 80.8 1.0% RM billion (8.8)% 270.8 328.2 325.8 (0.7)% 20.3% 280.1 246.5 3.5% 255.2 (8.9)% Sep 2022 Jun 2023 Group CASA Ratio 43.8% 37.7% Sep 2023 38.6% CASA ■FD Others Note: 1) BNM's minimum LCR and NSFR requirements are 100% 2) LDR excludes loans to banks and Fls Key Drivers Healthy Group liquidity ratios with NSFR and LCR levels above regulatory requirements Deposits • Group gross deposits grew 4.7% YTD supported by: SG's 13.7% increase as FD grew 29.4% mitigating CASA decline of 19.8% as customers remained price sensitive IDN's 11.4% increase on growth in FD (+18.3%) and CASA (+4.9%) 。 But offset by MY's 1.9% decrease driven by reduction in other deposits (-20.3%) and CASA (-1.4%) although FD increased (+9.4%) QoQ, Group deposits grew 1.1% driven by growth of 3.5% in SG and 3.7% in IDN, while MY remained unchanged o Group CASA grew 3.5% QoQ led by all home markets with MY CASA growing 3.5%, SG at 4.8% and IDN at 4.7% o As such, Group CASA ratio improved to 38.6% from 37.7% QoQ, with all home markets seeing improved CASA ratios: ■ MY CASA ratio 45.4% at Sep'23 (June'23: 43.8%) ■ SG CASA ratio 24.6% at Sep'23 (June'23: 24.3%) ■ IDN CASA ratio 49.0% at Sep'23 (June'23: 48.5%) 15#17Stable AQ Trends; Management Overlay Maintained Loan ECL, NCC, and LLC Gross Impaired Loans (GIL) P&L ECL (21.6)% (26.6)% Sep 2022 Jun 2023 Sep 2023 (RM billion) 3Q'23 vs 2Q'23 3Q'23 vs 3Q'22 % RM billion % RM billion % RM billion (27.6)% YoY Non Performing Loans (NPL) 1.27% 7.43 1.15% 6.98 1.06% 6.51 0.60 0.56 0.44 1.88 1.36 Restructured & 0.07% 0.43 0.10% 0.61 0.10% 0.59 Rescheduled (R&R) 3Q FY2022 2Q FY2023 3Q FY2023 9M FY2022 9M FY2023 Impaired Due to NCC LLC (43) bps 122.3% (38) bps 130.3% (30) bps 127.1% (45) bps (31) bps Judgmental/ Obligatory 0.36% 2.13 0.22% 1.32 0.28% 1.71 Triggers (IPL) Total GIL Ratio 1.70% 9.99 1.47% 8.91 1.43% 8.81 LLC incl. Regulatory 133.3% Reserve 145.7% 143.8% Of which: Malaysia 1.45% 5.18 1.34% 4.86 1.30% 4.84 Singapore 0.64% 0.92 0.61% 0.94 0.70% 1.11 Key Drivers Indonesia 4.10% 1.43 4.06% 1.42 4.45% 1.54 • • 9M FY2023 loan ECL reduced by 27.6% YoY: o On writebacks for specific corporate borrowers, recoveries and as loans impaired during the period remained low, resulting in lower net credit charge off rate of 31 bps ○ Maintained management overlay (MOA) of RM1.7 billion on balance sheet, with higher allocation (i.e.: 58%) for Retail and RSME portfolio due to potential emerging risk. Repayment assistance programmes continued to trend lower QoQ, loan ECL declined by 21.6% mainly on write-backs for specific corporate borrowers and model changes in 3Q FY2023 • Key Drivers Group GIL reduced to 1.43% due to write-offs and recoveries but was partially offset by some newly impaired loans R&R balances remained relatively stable QoQ Stable trends across most consumer and business lines in home markets; some uptick in GIL ratio for Singapore's business banking and Indonesia's corporate banking portfolios on newly impaired loans 16#18Robust Capital Positions Capital Ratios Post dividend 18.20% 18.77% Group 15.49% 16.09% • • Key Drivers Capital ratios remain robust with Group CET1 capital ratio at 15.41% and Group total capital ratio at 18.77%, well above regulatory requirements Credit RWA growth of 1.6% YoY remains below Group gross loans growth of 5.1%, as a result of ongoing RWA optimisation initiatives to ensure optimal capital utilisation 14.78% 15.41% Growth (%) YOY YTD Ann. Dec 2022 Sep 2023 ■Total Capital Ratio Tier 1 Capital Ratio CET 1 Capital Ratio Group Gross Loans 5.1% 6.8% Total Group RWA 0.9% 6.5% 17.93% - Group Credit RWA 1.6% 8.3% 17.07% Bank 14.48% 15.31% 13.70% 14.57% Dec 2022 Sep 2023 Regulatory Requirements: Min. CET 1 Capital Ratio + Capital Conservation Buffer (CCB) is 7.0%, min. Tier 1 Capital Ratio + CCB is 8.5% and min. Total Capital Ratio + CCB is 10.5% • 1.0% D-SIB Buffer effective 31 January 2021 . Pending announcement of the countercyclical capital buffer (CCyB) rate by BNM 17#19Table of Contents Executive Summary 9M FY2023 Financial Performance Appendix: 1. Group Performance 2. Business/Country Performance ૫ 2-9 11-17 19-37 39-47#20P&L Summary: 9M FY2023 9M RM million 9M FY2023 3Q FY2022 (Restated) YOY FY2023 2Q FY2023 QoQ 3Q FY2022 (Restated) YOY Net fund based income * 14,430.9 15,359.7 (6.0)% 4,808.7 4,825.5 (0.3)% 5,292.2 (9.1)% Non-interest income * 5,953.3 4,321.1 37.8% 1,941.4 2,484.3 (21.9)% 1,829.5 6.1% Net operating income 20,384.2 19,680.8 3.6% 6,750.1 7,309.8 (7.7)% 7,121.7 (5.2)% Overhead expenses Personnel Costs Establishment Costs (9,769.8) (8,834.5) 10.6% (3,297.2) (3,420.4) (3.6)% (3,210.5) 2.7% (5,667.6) (5,110.0) 10.9% (1,880.3) (2,004.3) (6.2)% (1,829.9) 2.8% (1,608.6) (1,462.3) 10.0% (547.3) (554.4) (1.3)% (522.7) 4.7% Marketing Expenses (389.9) (393.1) (0.8)% (141.0) (135.0) 4.4% (204.8) (31.2)% Administration & General Expenses (2,103.7) (1,869.0) 12.6% (728.7) (726.8) 0.3% (653.1) 11.6% Pre-provisioning operating profit (PPOP) 1 10,614.4 10,846.3 (2.1)% 3,452.9 3,889.4 (11.2)% 3,911.2 (11.7)% Net impairment losses (1,209.5) (2,594.3) (53.4)% (342.2) (574.5) (40.4)% (841.1) (59.3)% Operating profit 9,404.9 8,252.0 14.0% 3,110.8 3,314.8 (6.2)% 3,070.1 1.3% Profit before taxation and zakat (PBT) 9,582.0 8,374.7 14.4% 3,156.4 3,369.8 (6.3)% 3,099.7 1.8% Net Profit 2 6,962.0 5,755.3 21.0% 2,358.1 2,338.6 0.8% 2,100.0 12.3% EPS Basic (sen) 57.8 48.2 19.8% 19.6 19.4 0.8% 17.7 10.7% Restated 9M FY2022 comparative information as MFRS 17 has replaced MFRS 4 Insurance Contracts for annual periods on or after 1 January 2023. Note: * From consolidated 9M FY2023 Group numbers, Insurance and Takaful accounts for 8.9% of net fund based income and (9.0)% of non-interest income 1 Pre-provisioning operating profit (PPOP) is equivalent to operating profit before impairment losses 2 Net Profit is equivalent to profit attributable to equity holders of the Bank 19#21Note: Segmental Performance of Businesses: 9M FY2023 (1/2) Net Operating Income +3.6% RM million PPOP RM million 19,681 20,384 Group Global Banking (13.1)% 9M FY2022: 7,925 9M FY2023: 6,889 (14.0)% (7.1)% (4.2)% +8.6% 11,519 12,504 6,941 5,972 ■9M FY2022* 9M FY2023 904 840 80 76 Total Group Community Financial Services Group Corporate Banking Group Investment Banking Group Asset Management & Global Markets (2.1)% 10,846 10,614 Total Group Global Banking ▼(20.1)% 9M FY2022: 5,549 +2.7% (20.3)% 5,281 5,422 5,412 4,316 9M FY2023: 4,433 (28.7)% (>100)% +>100% 116 747 Group Insurance & Takaful ■9M FY2022* ■9M FY2023 (>100)% 514 156 111 (19) 6 (106) Group Community Financial Services Group Corporate Banking Group Investment Banking Group Asset Management & Global Markets Group Insurance & Takaful Net income & PPOP for Group includes "Head Office & Others" income of RM121.9 million for 9M FY2022 and RM244.7 million for 9M FY2023 *Restated 9M FY2022 comparative information as MFRS 17 has replaced MFRS 4 Insurance Contracts for annual periods on or after 1 January 2023 20 20#22Note: Segmental Performance of Businesses: 9M FY2023 (2/2) Net Fund Based Income (6.0)% Group Global Banking (12.6)% ■9M FY2022* ■9M FY2023 9M FY2022: 4,649 9M FY2023: 4,063 RM million 15,360 14,431 +8.4% (13.9)% 8,869 9,614 4,401 3,787 Total +10.5% +78.7% 246 272 2 3 Group Community Financial Services Group Corporate Banking Group Investment Banking Group Asset Management & Global Markets +19.0% 1,078 1,282 Group Insurance & Takaful 9M FY2022* ■9M FY2023 Non-Interest Income +37.8% Group Global Banking 9M FY2022: 3,276 (13.7)% 9M FY2023: 2,826 +9.1% (14.0)% (13.6)% (6.2)% 5,953 RM million 4,321 2,649 2,890 2,540 2,185 658 568 78 73 Total Group Community Financial Services Group Corporate Banking Group Investment Banking Group Asset Management & Global Markets Net fund based income includes "Head Office & Others" income of RM763.9 million for 9M FY2022 and expenditure of RM528.0 million for 9M FY2023 Non-interest income includes "Head Office & Others" expenditure of RM642.0 million for 9M FY2022 and income of RM772.7 million for 9M FY2023 *Restated 9M FY2022 comparative information as MFRS 17 has replaced MFRS 4 Insurance Contracts for annual periods on or after 1 January 2023 (44.4)% (962) (535) Group Insurance & Takaful 21#23Group Non-Interest Income: 9M FY2023 NOII (RM million) 9M FY2023 9M FY2022 (Restated) YOY 3Q FY2023 2Q FY2023 QoQ 3Q FY2022 (Restated) YOY Commission, service charges and fees 2,935 2,856 2.8% 1,069 940 13.7% 950 12.5% Commission 1,042 1,026 1.6% 355 346 2.6% 343 3.7% Service charges and fees 1,482 1,312 13.0% 576 474 21.6% 450 28.1% Underwriting fees 67 37 81.3% 22 19 20.3% 18 20.6% Brokerage income 217 265 (18.0)% 68 60 60 13.7% 67 20 1.3% Fees on loans, advances and financing 126 215 (41.7)% 47 42 13.8% 72 (34.3)% Treasury & markets income 3,270 2,106 55.3% 1,074 1,526 (29.6)% 1,117 (3.9)% Insurance income (407) (809) (49.6)% (250) (41) > 100% (302) ▲ (17.3)% Other income 156 168 (7.3)% 49 60 (18.7)% 64 (24.3)% Total Group's Non-Interest Income 5,953 4,321 ▲ 37.8% 1,941 2,484 ▼ (21.9)% 1,830 ▲ 6.1% Note: Non-interest income was previously referred to as net fee based income Restated 9M FY2022 comparative information as MFRS 17 has replaced MFRS 4 Insurance Contracts for annual periods on or after 1 January 2023 22#24International & Malaysia Portfolio Mix 9M FY2023 Net Operating Income Profit Before Tax 9M FY2023 6.1% - (Jan 23 Sep 23) 10.0% 4.4% 6.4% Gross Loans * 5.6% 7.7% 20.2% Overseas: 33.5% 17.4% RM20.4 billion Overseas: 31.0% RM9.6 billion Overseas: 39.8% 26.5% RM617.0 billion 60.2% 66.5% 69.0% 9M FY2022^ - (Jan 22 Sep 22) Overseas: 31.8% 5.7% 10.0% 16.1% RM19.7 billion 68.2% ■Malaysia Singapore Indonesia Others 6.7% Overseas: 22.1% 15.4% RM8.4 billion 77.9% Note: * Net of unwinding interest and effective interest rate ^Restated 9M FY2022 comparative information as MFRS 17 has replaced MFRS 4 Insurance Contracts for annual periods on or after 1 January 2023 Overseas: 39.1% 7.7% 5.9% 25.4% RM587.1 billion 60.9% 23#25Group Gross Loans Growth: 30 September 2023 31 Dec % of 30 Sep 30 Jun 30 Sep QoQ Portfolio 2023 2023 2022 (Restated) YTD Ann. YOY 2022 Group Gross Loans 617.0 605.8 1.8% 586.9 6.8% 587.1 5.1% Malaysia (RM billion) 60% 370.7 363.3 2.0% 362.9 2.8% 357.5 3.7% Community Financial Services 78% 289.8 283.5 2.2% 278.2 5.6% 272.8 6.2% Global Banking 22% 80.6 79.6 1.2% 84.3 (5.8)% 84.5 (4.6)% International (RM billion) 39% 240.7 237.0 1.6% 218.4 13.6% 224.4 7.3% Singapore (SGD billion) 66% 46.0 45.0 2.2% 43.7 7.0% 44.6 3.0% Community Financial Services 55% 25.1 24.7 1.5% 24.6 2.4% 24.8 1.0% Global Banking 45% 20.2 19.6 3.3% 18.5 12.3% 18.9 6.7% Indonesia (IDR trillion) 14% 114.4 112.3 1.8% 110.8 4.2% 114.8 (0.3)% Community Financial Services 63% 71.9 69.7 3.1% 67.8 7.9% 66.8 7.6% Global Banking 37% 42.4 42.5 (0.3)% 42.7 (1.1)% 47.8 (11.4)% Other markets (RM billion) 20% 47.8 47.0 1.7% 43.8 12.1% 45.3 5.5% Investment banking (RM billion) 1% 7.9 8.1 (2.3)% 7.3 11.4% 7.9 0.4% *Restated comparative loan figures as at 31 December 2022 position as MFRS 17 has replaced MFRS 4 Insurance Contracts for annual periods on or after 1 January 2023 24 24#26Malaysia Loans Growth: 30 September 2023 31 Dec 2022 RM billion Community Financial Services (reported) Community Financial Services (rebased)1 Consumer % of Portfolio 30 Sep 2023 30 Jun 2023 QoQ YTD Ann. 30 Sep 2022 YOY (Restated) 78% 289.8 283.5 2.2% 278.4 5.5% 272.8 6.2% 78% 289.8 283.5 2.2% 278.2 5.6% 272.8 6.2% 62% 231.2 225.8 2.4% 222.6 5.2% 218.3 5.9% Total Mortgage 35% 131.4 127.4 3.1% 123.0 9.1% 120.6 8.9% Auto Finance 17% 62.6 61.2 2.3% 58.8 8.7% 57.6 8.8% Credit Cards 3% 9.5 9.0 5.7% 8.8 10.3% 8.1 17.1% Unit Trust 7% 25.3 26.0 (2.6)% 29.7 (19.6)% 29.7 (14.8)% Other Retail Loans 1% 2.3 2.2 5.2% 2.2 4.9% 2.3 1.9% Business Banking + SME (reported) 16% 58.6 57.7 1.6% 55.8 6.8% 54.5 7.6% Business Banking + SME (rebased)¹ 16% 58.6 57.7 1.6% 55.7 7.1% 54.5 7.6% SME (reported) 10% 35.6 27.2 31.0% 26.3 47.3% 25.5 39.5% SME (rebased)1 10% 35.6 34.9 2.0% 33.3 9.0% N/A N/A Business Banking (reported) 6% 23.1 30.5 (24.5)% 29.5 (29.3)% 29.0 (20.5)% Business Banking (rebased)1 6% 23.1 22.8 1.1% 22.4 4.1% 29.0 (20.5)% Global Banking (Corporate) (reported) 22% 80.6 79.6 1.2% 84.3 (5.8)% 84.5 (4.6)% Term Loan 59% 47.9 46.4 3.4% 48.6 (1.9)% 50.3 (4.7)% Short Term Revolving Credit 26% 21.0 22.1 (5.2)% 25.5 (23.7)% 23.2 (9.7)% Trade Finance and Others 15% 11.7 11.2 4.8% 10.2 20.3% 11.0 6.9% Global Banking (Corporate) (rebased)1 80.6 79.6 1.2% 84.4 (6.0)% 84.5 (4.6)% Total Malaysia 370.7 363.3 2.0% 362.9 2.8% 357.5 3.7% Note: 1 Rebased loan growth figures are based on adjusted 31 December 2021 position in line with migration of client accounts, effective 1 January 2022 'Term Loan' includes foreign currency denominated accounts, while 'Trade Finance and Others' is combined with 'Overdraft' 25 25#27Singapore Loans Growth: 30 September 2023 SGD billion % of Portfolio 30 Sep 2023 30 Jun 2023 QoQ 31 Dec 2022 YTD Ann. 30 Sep 2022 YOY Community Financial Services 55% 25.1 24.7 1.5% 24.6 2.4% 24.8 1.0% Consumer Housing Loan Auto Loan Cards 39% 17.6 17.5 0.1% 17.9 (2.3)% 18.1 (3.0)% 27% 12.4 12.3 0.4% 12.6 (2.4)% 12.7 (2.9)% 5% 2.4 2.3 0.4% 2.3 6.0% 2.3 3.9% 1% 0.3 0.3 1.8% 0.3 (1.0)% 0.3 7.5% Others 6% 2.5 2.6 (1.8)% 2.7 (9.1)% 2.8 (10.2)% Non-Individuals 16% 7.5 7.2 4.9% 6.8 14.9% 6.7 11.7% RSME 4% 1.9 1.8 4.3% 1.9 1.6% 1.9 1.1% Business Banking 8% 3.8 3.6 3.5% 3.3 18.1% 3.3 11.9% Others 4% 1.8 1.8 8.8% 1.6 24.0% 1.5 24.6% Corporate Banking 20.2 19.6 3.3% 18.5 12.3% 18.9 6.7% 45% Loans to Related Corporations 0.7 0.7 (8.3)% 0.5 34.7% 0.9 (17.4)% Total Singapore 46.0 45.0 2.2% 43.7 ▲ 7.0% 44.6 3.0% 26 26#28Indonesia Loans Growth: 30 September 2023 (Based on MBI's reporting) IDR trillion % of Portfolio 30 Sep 2023 30 Jun 2023 QoQ 31 Dec 2022 YTD Ann. 30 Sep 2022 YOY Community Financial Services 64% 71.7 69.4 3.3% 67.2 9.0% 65.8 8.9% CFS Retail 38% 42.8 41.5 3.0% 39.0 12.9% 37.7 13.3% Auto Loan 20% 22.7 21.7 4.4% 19.5 22.3% 18.3 23.9% Mortgage 14% 16.0 15.9 ▲ 0.7% 16.0 0.5% 16.0 0.0% Credit Cards + Personal Loan 3% 3.4 3.2 5.7% 3.0 20.7% 2.8 21.5% Other loans 1% 0.6 0.6 0.3% 0.6 (0.5)% 0.6 2.3% CFS Non-Retail 26% 29.0 27.9 3.7% 28.2 3.6% 28.1 3.1% Business Banking 9% 10.6 10.3 2.6% 10.5 1.4% 10.3 2.6% SME+ 4% 5.0 4.9 1.4% 5.0 (1.9)% 5.1 (2.3)% RSME 12% 13.4 12.7 5.4% 12.7 7.8% 12.6 6.2% Micro* 0% 0.0 0.0 (12.9)% 0.0 (58.3)% 0.1 (83.7)% Global Banking 36% 40.7 40.5 0.4% 40.6 0.2% 45.6 (10.8)% Total Indonesia 112.4 110.0 2.2% 107.8 5.7% 111.4 0.9% Note: Maybank Indonesia's loans breakdown is mapped in accordance to its local regulatory reporting requirements *Micro segment has been discontinued and Maybank Indonesia is running down this business 27 22#29Group Deposits Growth: 30 September 2023 % of Portfolio 30 Sep 2023 30 Jun 2023 QoQ 31 Dec 2022 YTD Ann. 30 Sep 2022 YOY Group Gross Deposits 661.8 654.8 1.1% 639.4 4.7% 639.4 3.5% Total CASA 255.2 246.5 3.5% 261.7 (3.3)% 280.1 (8.9)% Total Fixed Deposits 325.8 328.2 (0.7)% 288.6 17.2% 270.8 20.3% Malaysia (RM billion) 62% 407.3 407.3 0.0% 413.2 (1.9)% 416.0 (2.1)% Total CASA 46% 185.7 179.4 3.5% 187.6 (1.4)% 195.3 (4.9)% Savings Deposits 15% 60.8 62.6 (2.8)% 62.1 (2.8)% 64.4 (5.5)% Current Accounts 31% 124.9 116.8 6.9% 125.5 (0.7)% 130.9 (4.6)% Fixed Deposits 36% 146.3 147.9 (1.1)% 136.7 9.4% 132.6 10.3% Others 18% 75.4 80.0 (5.8)% 88.9 (20.3)% 88.0 (14.4)% International 39% 256.0 248.7 2.9% 227.7 16.5% 225.0 ▲ 13.8% Singapore (SGD billion) 72% 53.2 51.4 3.5% 48.2 13.7% 47.8 ▲ 11.3% Total CASA 25% 13.1 12.5 4.8% 15.4 (19.8)% 18.5 (29.3)% Savings Deposits 11% 6.0 5.6 ▲ 7.1% 6.3 (6.1)% 7.6 (21.6)% Current Accounts 13% 7.1 6.9 3.0% 9.1 (29.4)% 10.9 (34.7)% Fixed Deposits 75% 40.1 38.9 3.1% 32.9 29.4% 29.3 37.0% Indonesia (IDR trillion) 14% 114.5 110.4 3.7% 105.5 11.4% 106.7 7.3% Total CASA 49% 56.1 53.6 4.7% 54.1 4.9% 55.0 1.9% Savings Deposits 19% 22.3 22.0 1.2% 21.9 ▲ 2.3% 22.9 (2.8)% Current Accounts 30% 33.8 31.6 ▲ 7.1% 32.2 ▲ 6.7% 32.1 ▲ 5.3% Fixed Deposits 51% 58.5 56.8 2.8% 51.4 18.3% 51.7 13.1% 28#30LDR and CASA Ratio Group Malaysia LDR CASA CASA (without IA) NSFR -LCR 144.2% 145.4% 145.8% 140.7% 137.4% 117.0% 118.1% 118.1% 117.6% 116.8% 86.6% 88.5% 89.9% 91.7% 87.6% 91.6% 91.6% 90.7% 92.3% 93.0% 46.7% 43.8% 40.9% 45.1% 39.1% 44.1% 45.4% 37.7% 38.6% 43.8% 40.5% 37.8% 35.6% 34.2% 35.3% Sep 2022 Dec 2022 Mar 2023 Jun 2023 Sep 2023 Sep 2022 Dec 2022 Mar 2023 Jun 2023 Sep 2023 Singapore Indonesia LDR (Bank Level) 103.9% 101.3% 102.5% 98.5% 93.4% 97.1% 90.6% 87.4% 87.6% 86.4% 90.2% 86.9% 88.2% 84.9% 83.9% 38.7% 31.9% 27.8% 24.3% 24.6% 51.6% 51.3% 51.8% 48.5% 49.0% Sep 2022 Dec 2022 Mar 2023 Jun 2023 Sep 2023 Sep 2022 Dec 2022 Mar 2023 Jun 2023 Sep 2023 Note: • Group and Indonesia LDR excludes loans to banks and Fls • Group and Malaysia LDR include investment accounts totaling RM25.1 billion for 30 Sep 2023, RM26.69 billion for 30 Jun 2023, RM26.83 billion for 31 Mar 2023, RM24.50 billion for 31 Dec 2022, and RM25.75 billion for 30 Sep 2022 • BNM's minimum LCR and NSFR requirements are 100% 29#31RM billion RWA Optimisation and Funding Management Group Gross Loans & Group RWA ■Operational RWA Market RWA ■Credit RWA ■Gross Loans 617.0 587.1 586.9 424.5 428.5* 408.6 46.7 49.7 47.1 25.0 19.3 23.8 Funding Breakdown 358.6 352.8 337.7 Customer Funding, 74% Sep 2022 Dec 2022 Sep 2023 Growth (%) Group Gross Loans YOY YTD Ann. 5.1% Total Group RWA 0.9% 6.8% 6.5% - Group Credit RWA 1.6% 8.3% Note: * Includes Equity RWA of RM844.9 million Borrowings and Capital Instruments by Currency FI Deposits, 6% Equity, 10% RM, 32% SGD, 4% Repo, 4% IDR, 7% RM893.8 billion Borrowings, 4% Capital Instruments, 1% RM51.1 billion HKD, 6% JPY, 5% USD, 38% CNH, 4% THB, 3% Others, 2% By maturity ≤ 1 Year 36% > 1 Year 64% Note: • Customer Funding comprises Deposits from Customers & Investment Accounts of Customers • Borrowings are inclusive of financial liabilities Repo is defined as Obligations on Financial Assets Sold Under Repurchase Agreements 30 30#32Minimal Residual Exposure to Loans Under Relief; Manageable AQ Trends % of Loans Under Repayment Assistance, Relief and R&R Programmes Against Respective Total Home Market Loans Malaysia Indonesia % of Outstanding Loan Balance^ Auto Finance 31/07/23 31/10/23 % of Outstanding Loan Balance^ 31/07//23 31/10//23 Mortgage 5.1% 4.0% 1.7% 1.6% RSME 8.7% 7.2% Total CFS 0.4% 0.4% SME+ 8.8% 7.6% Global Banking (GB) 1.7% 1.7% Business Banking (BB) 9.2% 7.8% Total Malaysia* 0.8% 0.8% Total CFS 5.8% 4.9% *Includes URUS and Flood Relief Assistance Programmes Global Banking (GB) 8.9% 8.5% Total Indonesia 7.1% 6.4% CFS GB No missed payments for loans under RA and relief programmes Note: ESG loans previously reported in Singapore were not part of the bank's repayment assistance scheme but rather facilities extended by banks at low-cost funding in collaboration with MAS GB Outstanding loans still under relief · • Principal-only deferment option at 10% Other relief packages at 90% • 45% prompt payments Outstanding loans still under relief • Principal-only deferment option at 67% • Reduced instalments at 16% • Conversion of working capital to term loan instalments and facility extensions at 17% • 100% prompt payments ^ Against o/s total gross loans by each country's respective segments @ 31 Jul 2023 & 31 Oct 2023 31#33Asset Quality Allowances for losses on loans GIL Ratio Composition P&L ECL (RM million) за FY2022 4Q FY2022 FY2023 1Q 2Q FY2023 3Q FY2023 9M 9M FY2022 FY2023 Sep Dec Mar Jun Sep 2022 2022 2023 2023 2023 Stage 1, net 329 (205) (87) (73) (66) 111 (226) Non Performing Loans (NPL) 1.27% 1.22% 1.25% 1.15% 1.06% Stage 2, net (274) 129 407 132 (68) (304) 471 Stage 3, net 655 563 165 652 667 2,361 1,484 Restructured & Rescheduled (R&R) 0.07% 0.07% 0.04% 0.10% 0.10% Write-offs 21 27 9 22 13 60 44 Recoveries (139) (207) (136) (174) (111) (357) (421) Other debts 8 2 1 4 5 9 10 Performing Loans Impaired Due to Judgmental/ Obligatory Triggers (IPL) 0.36% 0.28% 0.21% 0.22% 0.28% Total 600 309 360 562 440 1,880 1,362 Total GIL Ratio 1.70% 1.57% 1.50% 1.47% 1.43% Of which: Group Community Financial Services (GCFS) 312 1,343 Malaysia Group Global Banking (GGB) 1,568 29 Singapore Group Insurance & Takaful (Etiqa) 1 (10) Indonesia 1.45% 1.38% 1.37% 1.34% 1.30% 0.64% 0.57% 0.60% 0.61% 0.70% 4.10% 4.19% 4.14% 4.06% 4.45% Net Charge Off Rate (bps) (45) (31) 3Q FY2022 4Q FY2022 1Q FY2023 2Q FY2023 3Q FY2023 Loan loss coverage 122.3% 131.2% 133.5% 130.3% 127.1% Loan loss coverage incl. Regulatory 133.3% 146.9% 146.7% 145.7% 143.8% Reserve Note: Loan loss coverage includes ECL for loans at FVOCI as per Note A11(xii) of the Group's Financial Statements 32#34Asset Quality by Line of Business in Home Markets Note: Consumer GIL Ratios Mortgage Auto Finance Credit Cards 0.99% 1.02% 5.58% 5.41% 0.88% 5.25% 5.30% 5.17% 1.52% 1.61% 0.67% 0.69% 1,49% 1.32% 1.17% 0.58% 0.44% 0.47% 1.34% 0.51% 0.51% 0.52% 0.51% 0.34% 0.32% 0.36% 1.21% 1.29% 1.24% 1.22% 0.12% 0.10% 0.47% 0.58% 0.64% 0.65% 0.07% 0.08% 0.56% 0.07% 0.20% 0.20% 0.19% 0.19% 0.20% Sep 22 Dec 22 Mar 23 Jun 23 Sep 23 Sep 22 Dec 22 Mar 23 Jun 23 Sep 23 Sep 22 Dec 22 Mar 23 Jun 23 Sep 23 Retail SME (RSME) Business GIL Ratios Business Banking (BB) Corporate Banking (CB) 11.67% 11.59% 11.30% 11.13% 10.94% 10.52% 10.04% 10.27% 3.08% 3.10% 10.49% 2.88% 9.21% 2.37% 2.37% 2.24% 2.62% 5.14% 1.82% 4.42% 4.61% 4.84% 5.06% 1.10% 1.51% 1.19% 1.18% 1.14% 2.31% 1.43% 1.12% Sep 22 1.13% Dec 22 1.23% Mar 23 1.24% Jun 23 1.25% Sep 23 1.96% 2.55% 3.02% 3.21% 0.79% 0.87% 0.76% 1.68% 0.50% 0.74% Sep 22 Dec 22 Mar 23 Jun 23 Sep 23 Sep 22 Dec 22 Mar 23 Jun 23 Sep 23 Malaysia -Singapore Indonesia • Maybank Indonesia's GIL ratios are mapped in accordance to its local regulatory reporting requirements 33#35Specific Asset Exposures as at 30 September 2023 Oil & Gas Loan and Fixed Income Securities Exposures to Non-Retail Borrowers Country Exposure Borrowers' Status Malaysia 2.05% Singapore 0.62% Maybank Group 3.07% 75% Normal 6% Watchlist Indonesia 0.21% Others 0.20% 1% Special Mention 18% GIL Note: Exposures is for loans and fixed income securities, with base including Group gross loans and corporate bonds and sukuk. Funded-only loans exposure is 1.72% of Group gross loans Real Estate Loan Exposure to Non-Retail Malaysian Borrowers RM27.7 billion 7.48% of Malaysia Gross Loans 23.0% High Rise Residential 16.7% Landed Residential 14.2% Malls ESG Vulnerable Sectors Loan Exposure to RSME and Non-Retail Borrowers Borrowers' Status 1.63% 0.63% 2.96% 0.09% 0.33% Palm Oil Forestry & Logging Oil & Gas Mining (Minerals) Coal Funded 1.57 0.57 1.81 0.09 0.30 Non-Retail 1.51 0.47 1.72 0.05 0.30 RSME 0.05 0.11 0.08 0.00 0.00 Note: Non-Funded 0.06 0.06 1.15 0.04 0.03 • Funded-only loans exposure is 6.25%* . Exposures exclude unrated bonds % of Group Gross Loans 6.8% Hotels 5.3% Offices 34.0% Others 75% Normal 20% Watchlist 27% is from high rise residential 30% is from malls, hotels and offices 0% Special Mention Account 5% GIL 24% is from high rise residential 43% is from malls and hotels 'Others' include Land, Industrial Buildings & Factories, Other Residential, Other Commercial and REITS *Funded only loans exposure was restated to exclude Labuan 34#36Overall Business and Financial Impact from the Adoption of MFRS 17 Business Perspective • Not expected to have a notable impact on pricing and product strategies No significant impact expected to the business, financial strength, claims paying ability, or dividend paying capacity of Etiqa. Accordingly, no significant changes to the business strategies anticipated at this juncture Capital Requirements • No significant impact to capital requirements for Etiqa anticipated until such time when BNM further changes risk based capital framework Financial Statements • • The financial impact from the adoption of MFRS 17 are mainly from the following key components:- Insurance revenue recognition The measurement model will affect the revenue recognition and contract liabilities computation Deferment of expenses Amortisation of directly attributable expenses over the policy coverage period i.e. sales related expenses, commission etc. This is applicable for both life/family and general insurance/takaful businesses Insurance finance income/(expenses) Investment component is disclosed separately from insurance component in the Financial Statement. The change of the discounting factors used over the coverage period to reflect the time value of money and interest accretion on Future expected Cash flow, applicable to both life/family and general insurance/takaful business Impact to Maybank's income statement and balance sheet arising from MFRS 17 adoption can be found in Note A41 of the Maybank 9M FY2023 Financial Statements Maybank is in compliance with MFRS 17 requirements for 9M FY2023 reporting. As Etiqa has opted to use the various approaches to transition allowed under MFRS 17, the financial impact might vary depending on type of business: General Businesses Life/Family Credit Businesses Life/Family Investment Linked Businesses The discounting of insurance contract/takaful certificate liabilities will be applied. Acquisition expenses such as agency and sales commission are now amortised over the coverage period Revenue is now recognised when service is rendered over the coverage period as opposed to the previous practice of upfront recognition at inception. For example, policies/certificates such as Mortgage Reducing Term Assurance or Mortgage Reducing Term Takaful can only see revenue recognition over the duration of the credit policy/certification's coverage period, which averages about 20 to 30 years. Takaful liabilities recognition under MFRS17 now includes expected future surplus transfer that was not recognised in the past Insurance and Takaful liability recognition under MFRS 17 now includes expected future profit surplus transfer that was not allowed in the past due to local regulation 35#37Income Statement for Insurance and Takaful Business RM million 9M FY2023 9M FY2022 (Restated) YOY 3Q FY2023 2Q FY2023 QoQ 3Q FY2022 (Restated) YOY Net interest income Insurance/takaful service result Other operating income 1,282.3 1,077.8 19.0% 442.8 428.7 3.3% 378.4 17.0% 111.0 (50.2) (>100)% 30.9 149.5 (79.3)% (92.7) (>100)% 447.9 (1,890.4) (>100)% (107.1) 226.3 (>100)% (461.2) (76.8)% Total operating income 1,841.2 (862.8) (>100)% 366.7 804.6 (54.4)% (175.5) (>100)% Net insurance/takaful investment/finance result (1,094.3) 978.6 (>100)% (213.0) (474.6) (55.1)% 202.1 (>100)% Net operating income 747.0 115.8 >100% 153.7 330.0 (53.4)% 26.6 > 100% Overhead expenses (227.5) (201.4) 13.0% (85.9) (75.1) 14.5% (64.2) 33.8% PPOP 519.5 (85.6) (>100)% 67.8 254.9 (73.4)% (37.6) (>100)% Net impairment losses 125.9 (112.2) (>100)% 89.0 (5.5) (>100)% 5.6 > 100% Profit before taxation and zakat 645.4 (197.8) (>100)% 156.8 249.4 (37.1)% (32.0) (>100)% Restated 9M FY2022 comparative information as MFRS 17 has replaced MFRS 4 Insurance Contracts for annual periods on or after 1 January 2023 36#38Key Operating Ratios 9M FY2022 % 9M FY2023 YOY 3Q FY2023 2Q FY2023 QoQ (Restated) 3Q FY2022 (Restated) YOY Return on Equity 4 10.7 9.3 1.4% 10.9 11.1 (0.2)% 10.3 0.6% Net Interest Margin * (bps) 4 2.14 2.39 (25) bps 2.09 2.14 (5) bps 2.42 (33) bps Fee to Income Ratio 29.2 22.0 7.2% 28.8 34.0 (5.2)% 25.7 3.1% 1 Loans-to-Deposit Ratio 93.0 91.6 1.4% 93.0 92.3 0.7% 91.6 1.4% Cost to Income Ratio 2 47.9 44.9 3.0% 48.8 46.8 2.0% 45.1 3.7% Asset Quality Gross Impaired Loans Ratio 1.43 1.70 (27) bps 1.43 1.47 (4) bps 1.70 (27) bps Loans Loss Coverage 127.1 122.3 4.8% 127.1 130.3 (3.2)% 122.3 4.8% 4 Net Charge Off Rate * (bps) (31) (45) 14 bps (30) (38) 8 bps (43) 13 bps 3 Capital Adequacy CET1 Capital Ratio Total Capital Ratio 15.41 13.84 157 bps 15.41 15.18 23 bps 13.84 157 bps 18.77 17.15 162 bps 18.77 18.53 24 bps 17.15 162 bps Note: 1 LDR excludes loans to banks and Fls 2 Total cost excludes amortisation of intangibles for Maybank IBG Holdings Limited 3 The capital ratios are based on an assumption of 85% reinvestment rate for periods relating to dividends under DRP, and based on full cash payment of dividends for period without DRP. 4 Quarterly positions of Return on Equity, Net Interest Margin and Net Charge Off Rate are on an annualised basis Restated 9MFY2022 comparative information as MFRS 17 has replaced MFRS 4 Insurance Contracts for annual periods on or after 1 January 2023 37#39Table of Contents Executive Summary 9M FY2023 Financial Performance Appendix: 1. Group Performance 2. Business/Country Performance ૫ 2-9 11-17 19-37 39-47#40Market Share Overview for Community Financial Services Malaysia Market share Loans Sep-22 Dec-22 Mar-23 Jun-23 Sep-23 Total consumer 18.7% 18.7% 18.7% 18.6% 18.7% Auto (Retail Hire Purchase) 30.4% 30.4% 30.2% 30.2% 30.1% Total mortgage * 14.7% 14.8% 14.8% 14.9% 15.1% Credit cards ** 20.9% 21.1% 21.0% 21.2% 21.6% Deposits Total deposits *** 18.2% 18.0% 18.0% 18.1% 17.7% Total core retail deposits ^ 18.0% 17.9% 17.8% 17.4% 17.4% Retail CASA ^ 25.2% 25.0% 25.3% 25.4% 25.1% Retail savings ^ 28.3% 28.3% 28.6% 28.8% 28.5% Demand deposits * Λ 18.7% 18.2% 18.3% 18.3% 18.0% Retail fixed deposits ^ Channels 13.5% 13.8% 13.6% 13.1% 13.3% Internet banking - Subscriber base 38.2% 37.8% 37.5% 38.2% 38.0% Mobile banking - Subscriber base 28.7% 27.2% 28.2% 27.3% 26.9% Internet banking - Transaction Volume Mobile banking - Transaction Volume Branch network Σ ΑΛ 49.5% 50.2% 56.4% 58.4% 56.1% 54.0% 53.1% 46.6% 46.2% 50.9% 19.6% 19.3% 19.3% 19.3% 19.3% Note: Refers to housing, shophouse and other mortgage loans ** Credit cards market share refer to receivables for commercial banks *** Total bank deposits inclusive of investment asset ("IA") Σ Industry number from ABM, latest data as at June'23 ^ Without IA. With IA, the market share as at September'23 for Total Core Retail Deposits, Retail CASA, Retail Savings, Demand Deposits and Retail Fixed Deposits are 17.4%, 27.1%, 28.6%, 24.2% and 13.7% respectively (against MBB retail IA) Excluding non-financial transactions as per BNM guidelines ΑΛ 39#41Monetary Transaction Value (RM bln/IDR tln/SGD bln) We Continue to Hold Leadership Position in Mobile & Internet Banking Despite Intensifying Competition As at Sep' 23 12 Mobile Banking Market 50.9% Share of Malaysia's digital transaction volume Internet Banking Market 56.1% Share of Malaysia's digital transaction volume Maybank2u 248.72 243.01 222.79 26.02 27.57 29.81 QoQ: 2.3% YoY: 11.6% QoQ: 8.1% YoY: 14.5% QoQ: 2.0% 5.76 6.17 6.29 YoY: 9.3% 3Q 2022 2Q 2023 3Q 2023 Transaction Volume Growth (QoQ): MY: 6.2% IND: 0.0% SG: -1.9% Monetary Transaction Value (RM bln/IDR tln/SGD bln) Mobile App As at Sep' 23 As at end-Sep' 23 in Malaysia 3-month Active Users more than 9.3mil digital customers Recorded at group level (MY, SG, ID, PH, KH) SME Digital Financing RM3.66 bil its launch in Sep'20 approved loans since SME Digital Accounts 196,838 its launch in Feb'20 accounts activated since QRPay Apple Pay 1,050.0 QoQ: 20% YoY: 349% 878.2 17.8 QoQ: 28% 134.80 61.49 mil QoQ: 64.1% 46.93 mil 97.51 YoY: 38.2% QoQ: 31.0% YoY: 158.4% 23.80 mil 82.15 13.9 20.43 23.56 26.31 QOQ: 11.7% YoY: 28.8% 451.05k 534.15k 233.9 174.88k 1.41 1.73 1.69 QoQ: (2.4%) YoY: 19.9% QOQ: 18.4% YoY: 205.4% 3Q 2022 2Q 2023 3Q 2023 Transaction Volume Growth (QoQ): MY: 73.2% IND: 1.5% SG: -2.7% 3.9 3Q 2022 2Q 2023 3Q 2023 Q3 2022 Malaysia Indonesia -Singapore Q2 2023 Volume ('Mil) Q3 2023 Value (RM 'Mil) YoY: 357% 40 40#42Overview: Group Wealth Management & Group Securities Portfolios Group Wealth Management Total Financial Assets grew 10.2% YoY to RM457.9 billion contributed by investments growth of 16.6% and loan growth of 7.4% Group Securities Portfolio Group Securities Portfolio¹ grew 5.6% YoY +5.6% YoY RM billion 415.6 423.2 457.9 Sep-22* Dec-22* +10.2% YoY +10.9% YTD 253.4 250.4 240.9 237.1 8.9 231.1 9.7 9.3 8.5 20.6 9.0 19.2 19.6 19.8 21.6 71.5 72.7 70.6 70.9 70.2 Sep-23* Note: Total Financial Assets (Deposits, Investments, Financing & Protection) Total wealth income saw flattish growth RM billion 4.30 0.94 3.36 4.30 0.94 3.36 9M FY2022 9M FY2023 Fund Fee Note: Premier & Privilege segments contribute to 92.6% of wealth income for 9M FY2023 Note: GWM TFA includes non-individual customers serviced by Client Advisors RM billion 65.8 56.3 58.3 67.6 53.7 81.3 76.6 83.4 86.6 81.3 Sep 22 Dec 22 Mar 23 Jun 23 Sep 23 ■Govt. Securities Domestic PDS/Corp Bonds - Domestic ■Govt. Securities - Foreign PDS/Corp Bonds - Foreign Others Note: 1 Group Securities Portfolio is inclusive of Financial assets designated upon initial recognition (part of FVTPL) 41#43Note 1. 2. Overview of Group Investment Banking¹ Portfolio 9MFY2023 Total Income Breakdown by Country Phillipines 1% Hong Kong 4% Others 9% Maybank Investment Banking Group 9MFY2023 Non-Interest Income for Malaysia Underwriting & Placement Fees 23% Arrangers' Fees 16% Indonesia 5% RM840.2m Thailand 19% Singapore 24% Top 10 Broker Rankings (ASEAN countries) Malaysia 38% Malaysia #4 Market Share: 7.3% Thailand #8 Indonesia Philippines #2 #5 Trading value: USD12.5 billion Market Share: 4.6% Trading value: USD24.4 billion Market Share: 7.2% Trading value: USD17.6 billion Market Share: 5.0% Trading value: USD2.2 billion Malaysia ASEAN Advisory Fees 5% Agency/ Guarantee Fees 2% Other Fee Income 9% Brokerage Fees 45% Top 10 IB&A League Table (ASEAN countries) IB&A #10 ECM² #4 DCM #3 IB&A ECM² Loans DCM #2 #1 #1 #2 Maybank Investment Banking Group (MIBG) represents the combined business of Maybank IB and business segments under Maybank IBG Holdings ECM deals excludes convertible debt deals and data collated based on exchange nationality incl. Malaysia, Singapore, Thailand, Philippines, Indonesia & Vietnam Legend: IB&A Investment Baking & Advisory, ECM - Equities Capital Market, DCM - Debt Capital Markets 42#44Islamic Banking: Performance Overview Group Islamic Banking Financial Performance → Maybank Islamic Maybank Islamic: Total Gross Financing¹ grew to RM252.3 billion RM million Total Income 9M FY2023 Profit Before Tax 5,571.2 2,879.1 9M FY2022 (Restated) 5,660.8 (1.6)% YOY Financing & Advances 268,911.01 Deposits & Investment Account: 247,383.7 Deposits from Customers 221,507.0 244,658.3 217,825.8 3,523.4 (18.3)% 251,491.91 6.9% 1.1% 1.7% Investment Account 25,876.7 26,832.5 (3.6)% Maybank Islamic: Key Financial Ratios Total Capital Ratio (TCR) Net Profit Margin (YTD) 17.14% 9M FY2023 1.99% 9M FY2023 Cost to Income Ratio (CIR) 39.41% 9M FY2023 9M FY2022: 16.45% 9M FY2022: 2.37% 9M FY2022: 28.70% 9M FY2022: 92.11% Note: RM billion +14% ■Sep 22 ■Sep 23 +12% +1% 48.9 81.9 71.9 (8)% 54.5 53.0 53.3 (1)% 30.9 +24% 28.5 21.7 21.4 10.1 12.5 Auto Financing Mortgage Term Financing Others (CFS) Term Financing Others (GB) CFS: +10% 1GB: (5)% Direct FDR² 98.73% 9M FY2023 Note: Figures are as per latest segmentation breakdown Maybank Islamic Contribution to Maybank Malaysia Loans and Financing as at 30 September 2023 Maybank Islamic, 68.1% Sep 2022 66.1% Dec 2022 67.2% Mar 2023 67.6% Jun 2023 67.9% Malaysia, 31.9% Sep 2023 68.1% Maybank Conventional, 1 Including Financing managed by the Bank i.e. RPSIA financing that are treated as off-balance sheet effective from 31 December 2021 2 Direct Financing to Deposits Ratio (FDR) comprising gross financing against deposit and Unrestricted Investment Account (exc. RPSIA assets and liabilities) 43 43#45Islamic Banking: Market Share Maybank Islamic Market Share 29.8% 29.6% 29.5% 29.4% 29.3% Market Share by Key Products (Malaysia) Maybank Islamic 28.0% 27.8% 27.1% 47.7% Automobile Financing Sep 23 26.1% 30.4% Home Sep 23 Term Financing Sep 23 26.1% 26.0% Sep 22 Dec 22 Mar 23 Financing Jun 23 Deposits & Investment Accounts Sep 23 Sep 22: 48.1% Sep 22: 25.8% Sep 22: 27.1% Source: Latest BNM Monthly Statistical Bulletin Source: Latest BNM Monthly Statistical Bulletin Asset Market Share in Malaysia (Jun 23)* Sukuk League Table Ranking (Sep 23) #1 Maybank Islamic 29.0% Maybank Islamic Maybank Islamic ranks No.1 #2 CIMB Islamic 15.6% by asset market share in Malaysia ranks No.5 largest sukuk lead manager globally #3 RHB Islamic 9.6% Source: Respective Banks' Financial Statements and BNM Statistical data Note: *Asset market share in Malaysia for September 2023 is not yet available. Source: Bloomberg Global Sukuk League Table Ranking #5 Market Share: 5.40% USD3,249 million Issues: 159 MYR Sukuk League Table Ranking #3 Market Share: 21.83% RM13,549 million Issues: 156 44#46Insurance and Takaful: Performance Overview Net Adjusted Premium/Contribution Life & Family (New Business) Market Share (Malaysia) eTiQa Single Premium Regular Premium (67.9)% 6.6% Credit Premium 11.0% Group Premium 99.3% Total Life & Family Fire (9.0)% Motor 8.9% MAT 3.1% Personal Accident 13.7% Misc 15.6% Total General 7.4% Total Net Adjusted Premium RM Million 0 1,000 2,000 3,000 4.7% 9M FY2022 9M FY2023 4,000 5.9% 5,000 6,000 *Net Adjusted Premium (NAP) = Life/Family Adjusted Premium (100% Regular Premium +10% Single Premium/Credit/Group) + Net Written Premium (General) RM million (197.8) 19.1% 19.6% 19.3% 19.4% 17.9% 16.5% 16.8% 18.5% No. 3 10.9% 11.3% 12.6% 11.6% in Life/Family 13.1% 12.5% 11.9% 11.6% (New Business) 2020 2021 2022 2023 ΠΑΙΑ GE Etiqa ■Prudential General Insurance and Takaful Market Share (Malaysia) 14.3% 13.7% 15.5% 16.0% 10.9% 11.1% 11.1% 10.8% No. 1 9.5% 9.9% 9.5% 9.0% in General Insurance 10.4% 9.9% 9.3% 8.5% and Takaful (Gross Premium) 2020 2021 2022 2023 ■ Etiqa Allianz Generali Liberty Note: Market Share is for period Jul-Jun of every year (Source: LIAM / ISM Statistics) Profit Before Tax >100% YoY 645.4 9M FY2022 Restated 9M FY2023 Note: Profit Before Tax is based on IFRS 17 (before zerorisation of Head Office expenses) 45#47Maybank Singapore: P&L Summary SGD million Net fund based income Non-interest income Net income Overhead expenses Operating profit Profit/ (Loss) before taxation 9M FY2023 9M FY2022 (Restated) YOY 3Q FY2023 2Q FY2023 (Restated) QoQ 574.57 582.23 (1.3)% 177.57 192.86 (7.9)% 284.27 330.16 (13.9)% 120.50 93.94 28.3% 858.84 912.39 (5.9)% 298.07 286.80 3.9% (384.59) (372.22) 3.3% (133.33) (126.32) 5.5% 474.25 540.17 (12.2)% 164.74 160.48 2.7% 504.99 527.02 (4.2)% 128.08 145.69 (12.1)% Fund based income fell slightly by 1.3% YoY, mainly due to lower net interest margin as asset growth and higher asset yields were negated by the increase in interest cost • Non-interest income decreased 13.9% YoY on weaker treasury and credit related fees as well as bancassurance income. Nonetheless, it improved 28.3% compared to the preceding quarter • Overheads increased 3.3% YoY on higher staff costs, marketing expenses and fees & brokerage cost 9M FY2023 profit before taxation reduced 4.2% YoY to SGD505 million, impacted by lower income and higher overheads. However, a write-back in loan loss allowances mitigated the decline 46 46#48Maybank Indonesia: P&L Summary and Financial Ratios 9M 9M IDR billion YOY FY2023 FY2022* 3Q 2Q FY2023 FY2023 QoQ Key Operating Ratios Sep 23 Dec 22 Sep 22** YOY Net Fund Based income 5,408 5,161 4.8% 1,800 1,801 0.0% Profitability & Efficiency Non-Interest income 1,431 1,321 8.3% 336 521 (35.6)% ROA 1.33% 1.25% 1.20% 0.13% Net income 6,839 6,483 5.5% 2,136 2,322 (8.0)% ROE (Tier 1) 5.94% 5.44% 5.28% 0.66% Overhead expenses (4,424) (4,174) 6.0% (1,481) (1,490) (0.6)% NIM 5.00% 5.05% 4.77% 0.23% Personnel (2,263) (2,106) 7.4% (765) (760) 0.7% General and Administrative (2,162) (2,067) 4.6% (716) (730) (2.0)% CIR 65.63% 64.18% 65.63% 0.00% Operating profit 2,415 2,309 4.6% 655 832 (21.3)% Asset Quality Provisions Expenses (761) (818) (6.9)% (271) (314) (13.7)% NPL - Gross 3.25% 3.46% 3.45% (0.20)% Non Operating Income/(Expense) 3 (10) > 100% 6 (2) (>100)% Liquidity & Capital Adequacy Profit Before Tax and Non-Controlling Interest 1,656 1,482 11.8% 390 516 (24.5)% LCR 220.21% 172.28% 181.92% 38.29% Tax and Non-Controlling Interest (409) (417) (1.9)% (103) (122) (15.3)% Profit After Tax and Non-Controlling Interest EPS Basic (IDR) CET1 27.10% 25.57% 23.76% 3.34% 1,246 1,064 17.1% 287 394 (27.3)% 16.35 13.96 17.1% 3.76 5.17 (27.3)% CAR 28.17% 26.65% 24.87% 3.30% * ** Mudharabah incentive is reclassified (as interest expense) to conform with current year's presentation Prior Year restatement in accordance with the pronouncement of the Financial Accounting Standards Board of the Institute of Indonesia Chartered Accountants (DSAK-IAI) on 'Attributing Benefits to Periods of Service' in PSAK 24 (equivalent to IAS 19). 47#49MALAYAN BANKING BERHAD 14th Floor, Menara Maybank 100, Jalan Tun Perak 50050 Kuala Lumpur, Malaysia Tel: (6)03-2070 8833 www.maybank.com Disclaimer. This presentation has been prepared by Malayan Banking Berhad (the "Company") for information purposes only and does not purport to contain all the information that may be required to evaluate the Company or its financial position. No representation or warranty, express or implied, is given by or on behalf of the Company as to the accuracy or completeness of the information or opinions contained in this presentation. The presentation does not constitute or form part of an offer, solicitation or invitation of any offer, to buy or subscribe for any securities, nor should it or any part of it form the basis of, or be relied in any connection with, any contract, investment decision or commitment whatsoever. The Company does not accept any liability whatsoever for any loss howsoever arising from any use of this presentation or their contents or otherwise arising in connection therewith. Maybank Humanising Financial Services