#1LiveVox Q1 2023 Investor Presentation May 2023 LIVEVOX#2Forward-Looking Statements; Non-GAAP Information This presentation does not constitute an offer or invitation for the sale or purchase of securities and has been prepared solely for informational purposes. None of LiveVox Holdings, Inc. (the "Company" or "LiveVox") or its affiliates has authorized anyone to provide interested parties with additional or different information. The information contained herein does not purport to be all-inclusive or contain all of the information that may be required to make a full analysis of the Company. This presentation contains certain forward-looking statements within the meaning of Section 27A of the Securities Act and Section 21E of the Exchange Act. These statements may be made directly in this presentation. Some of the forwardlooking statements can be identified by the use of forward-looking words. Statements that are not historical in nature, including the words “anticipate," "expect," "suggests," "plan," "believe," "intend,” “estimates,” “targets,” “projects," "should," "could," "would," "may," "will," "forecast" and other similar expressions are intended to identify forward-looking statements. All forward-looking statements and projections set forth in this presentation are based upon management estimates and forecasts and reflect the views, assumptions, expectations, and opinions of the Company as of the date of this presentation, and may include, without limitation, changes in general economic conditions, including as a result of COVID-19, all of which are accordingly subject to change. Any such estimates, assumptions, expectations, forecasts, views or opinions set forth in this presentation constitute LiveVox's judgments and should be regarded as indicative, preliminary and for illustrative purposes only. The forward-looking statements and projections contained in this presentation are subject to a number of factors, risks and uncertainties, some of which are not currently known to LiveVox, that may cause LiveVox's actual results, performance or financial condition to be materially different from the expectations of future results, performance or financial condition. Although such forward-looking statements and projections have been made in good faith and are based on assumptions that LiveVox believes to be reasonable, there is no assurance that the expected results will be achieved. LiveVox's actual results may differ materially from the results discussed in forward-looking statements. Each investor must assess and bear the risk of uncertainty inherent in the forward-looking statements in this presentation. The Company discloses important factors that could cause its actual results to differ materially from its expectations in the "Risk Factors" and "Management's Discussion and Analysis of Financial Condition and Results of Operations" sections of the Company's Annual Report on Form 10-K filed with the Securities and Exchange Commission ("SEC") on March 2, 2023, and its other filings with the SEC. These factors include risks or liabilities assumed as a result of our ability to meet financial and operating guidance, ability to achieve financial targets, and successfully manage capital expenditures; risks related to the high level of competition in the cloud contact center industry and the intense competition and competitive pressures from other companies in the industry in which the Company operates; risks related to the Company's reliance on information systems and the ability to properly maintain the confidentiality and integrity of data; risks related to the occurrence of cyber incidents or a deficiency in cybersecurity protocols; risks related to the ability to obtain third-party oftware licenses for use in or with the Company's products; general economi and business conditions; the impact of COVID on LiveVox's business; risks related to our intellectual property rights, risks related to our ability to secure additional financing on favorable terms, or at all, to meet our future capital needs; increased taxes and surcharges (including Universal Service Fund, whether labeled a "tax," "surcharge," or other designation) on our products which may increase our customers' cost of using our products and/or increase our costs and reduce our profit margins to the extent the costs are not passed through to our customers, and our potential liability for past sales and other taxes, surcharges and fees; changes in government regulation applicable to the collections industry or any failure of us or our customers to comply with existing regulations; changes in base interest rates and significant market volatility on the Company's business, the Company's industry and the global economy. Accordingly, you should not place undue reliance on any of the Company's forward-looking statements. All forward-looking statements speak only as of the date on which such statements are made and the Company undertakes no obligation to correct or update any forward-looking statement, whether as a result of new information, future events or otherwise. This presentation includes references to non-GAAP financial measures, including but not limited to Gross Margin, EBITDA and Adjusted EBITDA. Additionally, to the extent that forward-looking non-GAAP financial measures are provided, they are presented on a non-GAAP basis without reconciliations of such forward-looking non-GAAP measures due to the inherent difficulty in forecasting and quantifying certain amounts that are necessary for such reconciliation. While management believes such measures are useful for investors because they allow for greater transparency with respect to key financial metrics, they should not be used as a replacement for financial measures that are in accordance with GAAP. LiveVox does not, nor does any of its directors, officers, employees, advisors, representatives or agents, make any representation or warranty of any kind, express or implied, as to the accuracy or completeness of the information contained in this presentation, and none of them shall have any liability based on or arising from, in whole or in part, any information contained in, or omitted from, this presentation. This presentation contains information derived from third party sources, including research, surveys or studies conducted by third parties, information provided by customers and/or industry or general publications. While we believe that such third-party information is reliable, we have not independently verified, and make no representation as to the accuracy of, such third-party information. This presentation contains financial forecasts. These projections are for illustrative purposes only and should not be relied upon as being necessarily indicative of future results. Inclusion of the prospective financial information in this presentation should not be regarded as a representation by any person that the results contained in the prospective financial information will be achieved. This presentation contains references to trademarks and service marks belonging to other entities. Solely for convenience, trademarks and trade names referred to in this presentation may appear without the ® or ™ symbols, but such references are not intended to indicate, in any way, that the applicable licensor will not assert, to the fullest extent under applicable law, its rights to these trademarks and trade names. We do not intend our use or display of other companies' trade names, trademarks or service marks to imply a relationship with, or endorsement or sponsorship of us by, any other companies. 2 PROPRIETARY O LiveVox 2023 LIVEVOX#3History and Product Evolution 2000 LiveVox founded 2000 2003 Initial VC round completed 3 2003 2009 Inbound CCaaS product launch 2009 2014 Added first microservices to AWS Global Financial Crisis 2011 2011 Launched outbound compliance solutions PROPRIETARY 2014 2018 Contact Center CRM and omnichannel communications 2014 Golden Gate Capital acquired LiveVox Corporation Milestones 2018 O LiveVox 2023 2019 2020 LiveVox acquired SpeechIQ Capability Expansion 2019 LiveVox acquired Teckst 2020 COVID-19 Pandemic Jun. 2021 LiveVox went public (NASDAQ: LVOX) 2021 2021 Completed migration of microservices architecture to AWS public cloud M&A Landmarks 2022 Dec. 2022 Q4'22 - First positive Adj. EBITDA quarter as a public company Nov. 2022 John DiLullo joined as new CEO 2023 2023 Launched initiatives to improve sales growth, profitability and FCF Revamped GTM strategy, realigned workforce LIVEVOX#44 LiveVox at a Glance I LiveVox is a native public cloud-based CCaaS platform serving the largest enterprises and BPOs, primarily in the U.S. Seamlessly integrates omnichannel communications, AI, CRM and WEM to economically maximize agent productivity Offers 100% IP / web-based agent interfaces that provide access to all customer touchpoints from a unified portal Highly differentiated architecture with a reliable and auto-scaling multi-tenant cloud fully deployed on AWS infrastructure Products primarily sold direct to end users on a flexible consumption-based model; appealing to BPOs and outsourcers Significant traction becoming a best-in-class inbound care solution with a rapidly growing customer base outside collections Market leading capabilities in outbound voice, particularly for highly regulated industries with stringent compliance needs Headquartered in San Francisco with regional offices in Colombia and India, 520+ global employees PROPRIETARY O LiveVox 2023 Frost Radar™ GROWTH INDEX Frost & Sullivan Dialpad ● G Avaya Ⓡ SharpenCX. Forrester PCI Recognized Innovator in CCaaS DSS COMPLIANT INNOVATION INDEX Genesys NICE Cisco Five9 • Alvaria Bright Pattern Vonage • Mitel 8x8 AICPA SOC LIVEVON Thrio Contender Specialist Aragon Research NEC Alvaria Mitel. HIPAA COMPLIANT Unify . 8x8 Intermedia. Cloud Security and Resiliency Genesys Avaya ● Cisco ● NICE • Vonage Leader • Five9 Recognized as a Contender in The Forrester Wave for CCaaS Providers • Talkdesk LIVEVOX . Dialpad Innovator FR Pursuing FedRAMP FedRAMP certification LIVEVOX#5Q1 2023 CY 2022 5 Live Vox by the Numbers Increase Recurring Revenue Scale Investing in Profitable Growth Revenue Mix Large and Sticky Customers $143M / 14% ARR/ YoY Growth 68% Adj. Gross Margin PROPRIETARY 99%+ % U.S. Revenue(²) ~113% Net Revenue Retention (3) $37M / 15% Revenue / YOY Growth O LiveVox 2023 $0.8M Adj. EBITDA -72% % Enterprise and Diversified BPOS Revenue -$185 ARPU (4) (1) 97% % Recurring Revenue <$10K Capital Expenditure -47% Inbound / ~53% Outbound Q4 2022 Talk Minutes -$400K 2022 Annualized Revenue per Customer 50% + Non-voice Revenue 3- year CAGR (2019-2022) $63M Cash Balance Cash balance includes cash and cash equivalents & marketable securities. Revenue denominated in United States dollars. Calculated based on LTM MRR. Represents ARPU as of Q4'22 excluding political. Denotes average revenue per agent per month. 23% (1) % Non-Voice Revenue 34 2022 $1M+ ARR Customers LIVEVOX#6Unified Customer Profiles A Cloud Native CCaaS Platform Built for Scale Campaign Configuration CGI Multichannel CRM Integrations 6 salesforce jack henry AI Integrations Google aws OpenAI uniphore. skit.ai kore.al Cloud Native CCaaS Solution Agent Ticketing REPAY BillingTree Payment Capture Integrations LIVEVOX Best of Breed CCaaS Platform PIL H Voice Inbound / Outbound VERINT CALABRIO WFO Integrations PROPRIETARY Virtual Agents & Bots NICE C CommunityWFM Workforce Management SMS, Email & Chat Sinch Solutions by text O LiveVox 2023 I SuccessKPI ow Performance Analysis 090 GOD Quality Management CPaaS Integrations sinch infobip Speech Integrations CallMiner Prodigal CRESTA Unique agent experience: with every form of contact to the customer visible from a single interface Maximized agent productivity: through seamless integrations (e.g., omnichannel, AI, CRM, WEM) Blended inbound / outbound: industry leader in outbound voice with proven inbound care 100% multi-tenant public cloud: auto-scaling AWS infrastructure with Zero Trust framework Scalable architecture: with 400+ open APIs / ETLS to support enterprise-grade deployments 95% self configurable: by non-IT staff for operational business flexibility and reduced TCO LIVEVOX#77 Addressing a Massive and Growing Cloud Opportunity Expanding Beyond the Outbound Use Case CC Enterprise $27B Blended Enterprise OB+ IB CC Spend $15B OB Enterprise $4B OB Collections $1B PROPRIETARY McKinsey believes that 22% of the $250B contact center labor market will be automated by 2030 Rapid expansion across inbound / outbound use cases which now represent-2/3rd of revenue Outbound collections still represent ~1/3rd of revenue O LiveVox 2023 Penetrating Legacy On-Prem Contact Center Software Total Seats On Premise ■Cloud Source: Industry Analyst Estimates -17.5M -75% -15% Cloud CAGR -25% CY2022E CY2023E CY2024E CY2025E -17.5M -50% ~50% CY2026E LIVEVOX#88 Natural Adjacencies Provide Ample Growth Opportunities LiveVox Expansion Opportunities... Increase Channel / VAR partnerships Remove the mid-market floor - leverage a more product- led growth strategy Embrace more dedicated "Care" use cases Expand opportunistically into international Cultivate government opportunities with FedRAMP certification PROPRIETARY O LiveVox 2023 Midmarket Opening the aperture to more opportunity ...Open the Aperture for Growth Care Channels Historical -TAM Overly-narrow historical TAM Federal New Strategy - TAM International LIVEVOX#9Opening the Aperture through Partnerships Distribution Technology 9 LiveVox is deploying a partnership-oriented growth strategy, focused on multiple types of partnership. Value-added Resellers Agents/Distributors Application Platform Providers salesforce jack henry™ CGI AVAYA neustar A TransUnion Company Imagined.Cloud PROPRIETARY VINTEGRITY INTELISYS Omnichannel B ICS solutions by text Gustomer Experience Heroes TELARUS infobip Sinch Enriching Engagement O LiveVox 2023 Instabot FIRST FIRE sourcing group SANDLER PARTNERS AppSmart Resource Management CommunityWFM CALABRIO 10/1 TELEOPTI ALVARIA™ Helpjuice Waterfield Tech TBI Technologically Brilliant AVANT Al, Speech and Analytics aws Google SuccessKPI skit.ai interactions More to be announced... CallMiner VERINT uniphore kore.ai CRESTA Balto LIVEVOX#10Providing a Holistic Approach to Al Integrated with Key Al Providers to Improve Consumer Self Service Developing Integrated Chatbot Prototypes with Leading Providers VERINT Google uniphore Balto 10 Bard Al In Progress OpenAI ChatGPT aws kore.al skit.ai CRESTA PROPRIETARY Embedded Al Models in Key Products for Simple Consumption aws Transcribe Comprehend Kendra KALDI O LiveVox 2023 OpenAI Whisper Chat GPT IBM Watson Topic Modeling Hugging Face Utilizing Models & Libraries Across Live Vox Products +|| Speech Analytics Real-Time Assist Chat Bot Дом Advanced Analytics Quality Mgmt. Agent Desktop LIVEVOX#11LV19 in Beta Agent desktop bringing all communication channels together 11 aa com INOR DRICT Inbox Voicemail OFF po Basic A Email Personal Voicemail Box Group & Voicemail Box Croup B Voicemail Box Personal Emas Group A Email Group Basic Group Advanced Whatsapp a SMS Message Mr. Robert Terwilliger, Esquire Hele te having with something 2020DN Hello Mr. Terwilliger please tell me what the sue is I will do my best telp you resolve Istil cant figure tout Reply KV12122 Ok let me look at your account Would you mind sharing your screen with me? PROPRIETARY Cancel a 00:01:08 CF M Send SMS Main Tab LITE www Main Tab 2 Record View Record View Page Form Input Fields A General Feave Robert D 4012345 164-90-8739 www Active $503.67 A Account Information 12/26/2022 Main Tab3 Dashboard View Home Address Main Tas Table View Notes Accounts Frame View Main Tab 5 Esquire Salim Terwilliger 12/11/1976 P Daily 50.00 O LiveVox 2023 BO <> 8+ Save Record Simplified Interfaces Consistent Customer Experiences Easy Automation Valuable Analytics Customer Service Quality Improved Efficiency Better Decision Making LIVEVOX#1212 Customer Profile at a Glance Large, blue-chip customer base, including 8 of the top 15 U.S. banks, use LiveVox's solutions Scalability and platform sophistication attracts large enterprise and diversified BPO customers, representing ~72% of CY2022 revenue Historically focused on U.S., which represents 99%+ of total revenue in CY2022 Deep competitive moat when customers require regulatory monitoring and reporting PROPRIETARY O LiveVox 2023 LIVEVOX#13Strong Tailwinds Seen in the Business 8,000 7,500 7,000 6,500 6,000 5,500 5,000 13 Increasing Agent Productivity... Agent Productivity Gains with LiveVox Minutes per Agent per Month 2020 ------ Minutes/Agent/mo гал Clients experience an increase in productivity in initial years and incremental improvement thereafter PROPRIETARY 2021 Minutes/Agent/Year 2022 O LiveVox 2023 (1) Customer Count 400 350 300 250 200 150 100 Q1'19 Q2'19 ...Leading to Higher Per Agent Revenue Q3'19 Average revenue per customer. Q4'19 Customer Count Q1'20 Q2'20 Q3'20 Q4'20 ARPC (Excl. Political) - Annualized Q1'21 Q2'21 Q3'21 Q4'21 Q1'22 (1) Q2'22 Q3'22 Q4'22 $450 $400 $350 $300 $250 $200 $150 $100 Average Revenue Per Agent (K) LIVEVOX#14Strong Revenue Growth Beyond Voice & Connectivity ($Millions) 14 $93 2019 Revenue by Product Category +50% non-voice revenue 3-year CAGR(1) $119 $103 2020 PROPRIETARY Voice & Connectivity 2021 Non-Voice O LiveVox 2023 $136 23% 2022 (1) CAGR from 2019 through 2022. Key Points Omnichannel and Al compose the majority of LiveVox revenue, demonstrating strength in customer experience management ● . Non-voice revenues are growing the fastest as the Company continues to successfully execute on its expanding playbook All revenue is recurring other than professional services, which represents < 3% of revenue LIVEVOX#15($Billions) $1,000 $800 مسات Credit Cycle Trending Towards Normalization $600 $400 $200 $0 Consumer Credit Card Loan Balances 15 2000 2002 2004 2006 2008 2010 2012 2014 2016 2018 PROPRIETARY 2020 $952 2022 2.9% Q4'21 Moody's Default Rate Forecast 3.4% Q1'22 3.5% -Actuals Q2'22 3.3% O LiveVox 2023 Q3'22 2.9 Q4'22 3.3% Q1'23 3.4% Q2'23 3.7% Moody's Forecast 4.2% Q3'23 Q4'23 4.4% Q1'24 Source: St. Louis Fed, Equifax, Moody's Analytics. (% of Disposable Personal Income) 34% Jan-20 26% ли 9% Personal Saving Rate Apr-20 Jul-20 Oct-20 Jan-21 Apr-21 Jul-21 Oct-21 Jan-22 Apr-22 Jul-22 Oct-22 5% Jan-23 LIVEVOX#16Where We Are Today - Core Operating Metrics ARR ($ in Millions) ¹ $160.0 $140.0 $120.0 $100.0 $80.0 $60.0 $40.0 $20.0 $- 16 70.0% 68.0% 66.0% 64.0% Gross Profit Margins (% of Revenue) 62.0% 60.0% 58.0% 56.0% 54.0% $113.5 11 Q2'21 $119.5 61.7% $123.5 $125.8 59.5% Q3'21 Q4'21 Q1'22 Q2'22 Q3'22 Q4'22 Q1'23 59.0% 60.4% Q2'21 Q3'21 Q4'21 Q1'22 PROPRIETARY $129.6 64.2% $137.8 Q2'22 $142.8 $143.0 66.3% 68.1% 68.3% Q3'22 Q4'22 Q1'23 O LiveVox 2023 Adj. EBITDA ($ in Millions) $2.0 $- $(2.0) $(4.0) $(6.0) $(8.0) $(10.0) $(2.6) $80 $60 $40 $20 $- $(6.3) Q2'21 Q3'21 Cash Balance ($ in Millions) $180 $161.4 $160 $140 $120 $100 $362 $105.0 $(7.0) Q4'21 $96.7 $80.3 $(5.6) Q2¹21 Q3'21 Q4'21 Q1'22 $(8.3) Q1'22 Q2'22 Q3'22 Q4'22 Q1'23 $77.2 $(1.5) $0.5 $70.2 III Q3'22 Q2'22 $68.9 $0.8 (1) Annualized Recurring Revenue ("ARR") is calculated as the sum of the most recent quarter of (i) recurring subscription amounts and (ii) platform usage charges for all customers, multiplied by 4. (2) Cash includes cash, cash equivalents and marketable securities. The cash portion of the pre-IPO equity plan that had yet to be paid out due to timing of the deal relative to the 6/30 quarter end. $63.0 Q4'22 Q1'23 LIVEVOX#17Financial Information LIVEVOX#181Q23 Highlights Financial Highlights 18 ● ● ● ● ● Other Highlights ● ● ● ● Total Revenue = $36.9 million, +14.9% YoY Annualized Recurring Revenue ("ARR") of $143.0 million up, +13.8% YoY Net Revenue Retention was 112% ● Adjusted Gross Margin was 68.3% Positive Adjusted EBITDA of $0.8 million Named Contender in Forrester Wave and "one of 11 providers that matter most" Named Innovator by Aragon in 2022 Research Globe for Intelligent Contact Centers TMC 2023 CUSTOMER Product of the Year Award: Configurable Agent Desktop with Integrated Agent Workflows Recognized by CRN with 5-star rating in its 2023 Channel Partner Program Guide LV-19 in Beta adds: Improved Agent Experience, Agent Assist Automation, Integrated Al and increased reliability and Scalability Launched first AWS data center in Ireland PROPRIETARY O LiveVox 2023 FORRESTER Aragon Research CUSTOMER Product of the Year Award THECHANNELCO. PARTNER PROGRAM GUIDE CRN WINNER 2023 2023 LIVEVOX#1919 2Q23 and FY23 Guidance ($ in Millions) Total Revenue Adjusted EBITDA Gross Margin (%) PROPRIETARY Q2'23 $34.0 - $35.0 $0.0 - $0.5 69% O LiveVox 2023 Y/Y Growth (%) 3% -6% FY2023 $143.0 $148.0 $4.0 - $7.0 -70% Y/Y Growth (%) 5% -9% LIVEVOX#20Historical Quarterly Financials, cont. (Non-GAAP) ($ in millions) Revenue Cost of Revenue Gross Profit Gross Margin (%) Sales & Marketing General & Administrative Research & Development Operating Expenses Adjusted EBITDA Other Key Metrics: Quarterly Annual Recurring Revenue Net Revenue Retention (LTM) DSO 20 $ 1Q $26.5 9.0 17.5 66.1% 7.4 2.8 4.7 14.9 2.7 $ $107.5 117% 53 2Q $22.5 8.6 13.9 61.6% PROPRIETARY 6.5 3.0 4.7 14.2 (0.3) $ 2020 3Q $25.4 8.7 16.7 65.9% 6.0 2.9 5.1 14.0 2.7 $ $89.2 $ 101.5 113% 107% 50 49 4Q $28.1 9.2 19.0 67.4% 6.8 3.3 5.4 15.5 3.5 $ $111.2 106% 44 FY $ 102.5 35.5 67.1 65.4% 26.7 12.0 19.9 58.6 8.5 $111.2 106% 44 $ O LiveVox 2023 1Q $27.9 10.2 17.8 63.6% 8.2 3.8 6.0 17.9 2Q $28.9 11.1 17.8 61.7% $ 109.5 99% 47 9.1 4.6 6.7 20.4 (0.2) $ (2.6) $ 2021 3Q $30.5 12.4 18.1 59.5% 11.1 6.0 7.3 24.4 (6.3) $ $ 113.5 $119.5 105% 49 107% 50 4Q $31.9 13.1 18.8 59.0% 12.3 6.3 7.2 25.8 (7.0) $ $123.5 105% 57 FY $ 119.2 46.7 72.6 60.9% 40.7 20.7 27.2 88.6 (16.0) $ 123.5 105% 57 $ 1Q $32.1 12.7 19.4 60.4% 13.4 6.7 7.6 27.7 (8.3) $ $ 125.8 113% 54 2Q $33.0 11.8 21.2 64.2% 13.5 6.3 6.9 26.7 (5.6) $ $129.6 108% 53 2022 3Q $ 35.3 11.9 23.4 66.3% 12.4 5.9 6.6 24.9 (1.5) $ $137.8 109% 49 4Q $35.7 11.4 24.3 68.1% 11.3 6.3 6.2 23.8 0.5 $ $ 142.8 113% 49 FY $ 136.0 47.7 88.3 64.9% 50.6 25.3 27.2 103.1 (14.8) $ 142.8 113% 49 $ 2023 1Q $36.9 11.7 25.2 68.3% 11.0 7.0 6.4 24.4 Note: The quarterly financial information for 1Q 2019 through 1Q 2023 was derived from our unaudited financial statements, but in the opinion of management, reflects all adjustments (consisting only of normal recurring adjustments) that are necessary to present fairly the results of such interim periods. The data should be read in conjunction with our consolidated financial statements and notes thereto and "Management's Discussion and Analysis of Financial Condition and Results of Operations" in our periodic reports filed with the Securities and Exchange Commission ("SEC"), including our Annual Report on Form 10-K filed with the SEC on March 2, 2023 and our Form 10-Q filed with the SEC on May 9, 2023. 0.8 $ 143.0 112% 48 LIVEVOX#21Historical Quarterly Financials (GAAP) ($ in millions) Revenue Cost of Revenue Gross Profit Gross Margin (%) Sales & Marketing General & Administrative Research & Development Operating Expenses Operating Income (Loss) Interest Expense, Net Other Expense (Income), Net Income Taxes Net Income 21 1Q $26.5 10.0 16.5 62.4% 8.1 3.1 3 + 4.7 15.9 0.6 1.0 0.1 0.1 ($ 0.6) 2Q $22.5 9.6 12.9 57.3% PROPRIETARY 7.0 3.4 4.8 15.1 (2.2) 1.0 (0.0) 0.4 ($ 3.5) 2020 3Q $25.4 9.7 15.7 61.9% 6.6 3.2 5.2 15.0 0.8 1.0 (0.0) 0.1 ($ 0.3) 4Q $28.1 10.2 17.9 63.7% 7.4 4.6 5.5 17.5 0.5 1.0 0.1 (0.3) ($ 0.2) FY $102.5 39.5 63.1 61.5% 29.0 14.3 20.2 63.5 (0.4) 3.9 0.2 0.2 ($ 4.6) 1Q $27.9 11.2 16.8 60.0% O LiveVox 2023 8.9 4.9 6.2 20.0 (3.2) 0.9 (0.0) 0.0 ($ 4.2) 2Q $28.9 21.6 7.3 25.2% 27.7 24.6 30.2 82.5 (75.2) 0.9 (0.3) 0.1 ($ 75.8) 2021 3Q $30.5 13.5 17.0 55.8% 12.2 7.6 8.1 28.0 4Q $31.9 14.4 17.5 54.9% 13.5 7.5 8.1 29.1 FY $ 119.2 60.6 58.6 49.1% 62.3 44.7 52.6 159.6 (101.0) 3.7 (1.7) 0.2 (11.6) 0.8 (11.0) 1.0 (0.8) 0.1 (0.6) (0.0) ($ 11.3) ($ 11.8) ($ 103.2) 1Q $32.1 13.6 18.5 57.5% 14.7 7.5 8.5 30.6 2Q $ 33.0 12.5 20.4 62.0% 15.0 7.5 8.2 30.7 2022 3Q $ 35.3 12.9 22.4 63.4% 13.8 7.2 7.6 28.6 (10.2) 0.7 (12.1) 0.7 (0.5) 0.5 0.0 (0.2) 0.2 ($ 13.0) ($ 10.8) ($ 7.8) (6.2) 0.9 сл со 0.5 4Q $35.7 12.0 23.7 66.4% 12.7 8.4 7.2 28.3 (4.6) 1.1 (0.1) 0.3 ($ 5.9) FY $ 136.0 51.1 85.0 62.5% 56.2 30.6 31.4 118.2 (33.2) 3.4 0.0 0.8 ($ 37.5) Note: The quarterly financial information for 1Q 2019 through 1Q 2023 was derived from our unaudited financial statements, but in the opinion of management, reflects all adjustments (consisting only of normal recurring adjustments) that are necessary to present fairly the results of such interim periods. The data should be read in conjunction with our consolidated financial statements and notes thereto and "Management's Discussion and Analysis of Financial Condition and Results of Operations" in our periodic reports filed with the Securities and Exchange Commission ("SEC"), including our Annual Report on Form 10-K filed with the SEC on March 2, 2023 and our Form 10-Q filed with the SEC on May 9, 2023. 2023 1Q $36.9 13.3 23.6 64.0% 13.5 9.2 8.0 30.6 (7.0) 1.1 (0.1) 0.5 ($ 8.5) LIVEVOX#22Historical Quarterly Financials, cont. (Non-GAAP) ($ in millions) GAAP Gross Profit Gross profit adjustments Depreciation and Amortization Stock Comp Long Term Equity bonus Restructure Adjusted Gross Profit Adjusted Gross Margin (%) 22 1Q $16.5 1.0 0.0 0.0 0.0 $17.5 66.1% 2Q $ 12.9 PROPRIETARY 1.0 0.0 0.0 0.0 $13.9 61.6% 2020 3Q $15.7 0.9 0.1 0.0 0.0 $16.7 65.9% 4Q $17.9 1.0 0.1 0.0 0.0 $19.0 67.4% FY $63.1 3.8 0.2 0.0 0.0 $ 67.1 65.4% 1Q $16.8 O LiveVox 2023 0.9 0.1 0.0 0.0 $17.8 63.6% 2Q $7.3 0.9 0.0 9.6 0.0 $17.8 61.7% 2021 3Q $ 17.0 0.9 0.2 0.0 0.0 $18.1 59.5% 4Q $17.5 1.0 0.3 0.0 0.0 $18.8 59.0% FY $ 58.6 3.8 0.6 9.6 0.0 $72.6 60.9% 1Q $ 18.5 0.6 0.3 0.0 0.0 $19.4 60.4% 2Q $20.4 34000 0.3 0.4 0.0 0.0 $21.2 64.2% 2022 3Q $22.4 0.3 0.3 0.0 0.4 $ 23.4 66.3% 4Q $23.7 0.3 0.3 0.0 0.0 $24.3 68.1% FY $85.0 1.6 1.3 0.0 0.4 $ 88.3 64.9% Note: The quarterly financial information for 1Q 2019 through 4Q 2022 was derived from our unaudited financial statements, but in the opinion of management, reflects all adjustments (consisting only of normal recurring adjustments) that are necessary to present fairly the results of such interim periods. The data should be read in conjunction with our consolidated financial statements and notes thereto and "Management's Discussion and Analysis of Financial Condition and Results of Operations" in our periodic reports filed with the Securities and Exchange Commission ("SEC"), including our Annual Report on Form 10-K filed with the SEC on March 2, 2023 and our Form 10-Q filed with the SEC on May 9, 2023. 2023 1Q $23.6 0.3 0.1 0.0 1.2 $ 25.2 68.3% LIVEVOX#23Historical Quarterly Financials, cont. (Non-GAAP) ($ in millions) GAAP Net Income EBITDA Adjustments Depreciation and Amortization Stock Comp Long Term Equity bonus Interest Expense, Net Change in fair value of warrant Other Expense (Income), Net Acquisition and Related Fees Transaction costs 23 Golden Gate Mgmt Fees Provision for Income Taxes Restructuring Cost Other non-recurring expenses Adjusted EBITDA 1Q ($ 0.6) 1.5 0.3 0.0 1.0 0.0 0.1 0.0 0.0 0.2 0.1 0.0 0.0 $2.7 2Q ($ 3.5) PROPRIETARY 1.5 0.2 0.0 1.0 0.0 (0.0) 0.0 0.0 0.3 0.4 0.0 0.0 ($ 0.3) 2020 3Q ($ 0.3) 1.5 0.3 0.0 1.0 0.0 (0.0) 0.0 0.0 0.2 0.1 0.0 0.0 $2.7 4Q ($ 0.2) 1.5 0.6 0.0 1.0 0.0 0.1 0.0 0.7 0.2 (0.3) 0.0 0.0 $3.5 FY ($ 4.6) 6.1 1.3 0.0 3.9 0.0 0.2 0.0 0.7 0.8 0.2 0.0 0.0 $8.5 1Q ($ 4.2) O LiveVox 2023 1.6 0.1 2Q ($ 75.8) 1.6 0.1 0.4 69.3 0.9 0.9 0.0 (0.4) (0.0) 0.0 0.0 1.0 0.7 0.6 0.2 (0.0) 0.0 0.1 0.0 0.0 0.0 0.0 ($ 0.2) ($ 2.6) 2021 3Q ($ 11.3) 1.6 2.2 (0.1) 1.0 (0.3) (0.5) 0.5 0.5 (0.0) 0.1 0.0 0.0 ($ 6.3) 4Q FY ($ 11.8) ($ 103.2) 1.7 2.5 0.0 0.8 (0.6) (0.0) 0.0 0.4 0.0 (0.0) 0.0 0.0 ($ 7.0) 6.6 4.9 69.6 3.7 (1.2) (0.5) 1.5 2.3 0.1 0.2 0.0 0.0 ($ 16.0) 1Q ($ 13.0) 1.3 2.5 0.0 0.7 (0.4) (0.1) 0.0 0.0 0.0 0.5 0.0 0.0 ($ 8.3) 2Q ($ 10.8) 2022 3Q ($ 7.8) 1.1 1.1 3.4 3.0 0.0 0.0 0.7 0.9 (0.1) 0.4 0.1 0.2 0.0 0.0 0.2 0.1 0.0 0.0 (0.2) 0.2 0.0 0.0 0.0 0.5 ($ 5.6) ($ 1.5) 4Q ($ 5.9) 1.2 3.4 0.0 1.1 0.0 (0.1) 0.0 0.5 0.0 0.3 0.0 0.1 $0.5 FY ($ 37.5) 4.7 12.2 0.0 3.4 (0.1) 0.1 0.0 0.8 0.0 0.8 0.0 0.6 ($ 14.8) 2023 1Q ($ 8.5) Note: The quarterly financial information for 1Q 2019 through 4Q 2022 was derived from our unaudited financial statements, but in the opinion of management, reflects all adjustments (consisting only of normal recurring adjustments) that are necessary to present fairly the results of such interim periods. The data should be read in conjunction with our consolidated financial statements and notes thereto and "Management's Discussion and Analysis of Financial Condition and Results of Operations" in our periodic reports filed with the Securities and Exchange Commission ("SEC"), including our Annual Report on Form 10-K filed with the SEC on March 2, 2023 and our Form 10-Q filed with the SEC on May 9, 2023. 1.0 2.6 0.0 1.1 (0.1) (0.1) 0.0 0.0 0.0 0.5 3.6 0.6 $0.8 LIVEVOX#24Shares Outstanding at Various Share Prices 24 GGC and LiveVox Stockholders Public Shareholders (inc. LiveVox Employees) Crescent and affiliates Shares Outstanding Earn-out Shares: SHARES OUTSTANDING @ VARIOUS SHARE PRICES up to LVOX Share Price: $ 10.00 GGC and Live Vox Shareholders¹ Initial Stockholders² Finders Agreement³ Forward Purchase Agreement Warrants SPAC Warrants5 Shares including Earn-out Shares and Warrants Note: Footnotes to this slide are on the following page Outstanding RSUS and PSUs, unvested Shares fully-diluted for Outstanding RSUs/PSUs PROPRIETARY O LiveVox 2023 67.1 22.6 3.3 92.9 92.9 7.0 99.9 $ 12.00 $ 14.00 67.1 22.6 3.3 92.9 0.0 0.5 93.5 7.0 100.5 67.1 22.6 3.3 92.9 1.7 0.8 0.8 0.1 2.2 98.5 7.3 105.8 $ 16.00 67.1 22.6 3.3 92.9 3.3 1.6 1.6 0.2 3.5 103.1 7.9 111.0 $18.00 67.1 22.6 3.3 92.9 5.0 2.5 1.6 0.3 4.5 106.9 8.5 115.4 $20.00 67.1 22.6 3.3 92.9 5.0 2.5 1.6 0.4 4.5 107.0 8.5 115.5 $ 22.00 67.1 22.6 3.3 92.9 5.0 2.5 1.6 0.4 4.5 107.0 8.5 115.5 LIVEVOX#25Shares Outstanding at Various Share Prices, cont. 1. One-third of 5.0m shares are released from escrow when each of $12.50, $15.00 and $17.50 price levels are achieved. 2. Issued in 0.8m, 0.8m, and 1.0m amounts at each of $12.50, $15.00 and $17.50 price level, respectively. 3. Issued in 0.8m, 0.8m, and 0.1m amounts at each of $12.50, $15.00 and $17.50 price level, respectively. 4. 0.8m warrants with $11.50 strike price. Shown using the Treasury Method. 5. 12.5m warrants with $11.50 strike price and $18.00 redemption price. Shown using the Treasury Method. 6. Pursuant to the LiveVox Employee Equity Incentive Plan, 7.4m unvested Restricted Stock Units (RSUS) and 1.5m unvested Performance Stock Units (PSUS) have been granted to current employees and independent directors. Note: The information contained in these notes should be read in conjunction with our audited financial statements for the year ended December 31, 2022 included in our Annual Report on Form 10-K filed with the SEC on March 2, 2023. 25 PROPRIETARY O LiveVox 2023 LIVEVOX#2626 Long-Term Operating Model % of Revenue Gross Margin S&M R&D G&A Adjusted EBITDA PROPRIETARY 2018 61% 19% 16% 12% 14% 2019 63% 23% 16% 11% 14% 2020 65% 26% 19% 12% 8% O LiveVox 2023 2021 61% 34% 23% 17% (13%) 2022 65% 37% 20% 19% (11%) Leverage fixed costs benefits from public cloud Continued investment to drive topline growth Product-driven company requires continued investment Economies of scale Long-Term Model 75%+ ~30-35% -15% ~5% ~20%+ LIVEVOX#27LIVEVOX