#1GELARDO 10 Materiality 2014 Financial and Corporate Responsibility Report 2209 102#2G4-20 222 21 24 Community Associates Sustainable investors Suppliers Social * Stakeholders Pillars Materiality Environment Customers Corporate governance Walmart de México y Centroamérica believes that Corporate Responsibility is a commitment to always doing the right thing. We have embarked on this journey of continuous improvement to achieve solid performance in social, environmental and corporate governance matters, with the firm conviction that our Company creates value and is true to its vision of improving the quality of life of families in Mexico and Central America. 2014 Financial and Corporate Responsibility Report 103#3G4-20 NNNNN Stemming from communication with our stakeholders, a socially responsible company is "one that shows its commitment to economic development and improves the quality of life, generates social programs, and works in favor of the environment, with the ability to identify its risks, be truly transparent in handling information, and holding dialogue with its stakeholders." Moreover, materiality allows for in-depth analysis of the Company's situation in each of the primary subjects of Corporate Responsibility, leading to the proper identification of the challenges, strategic programs, long-term goals, and performance indicators that will enable meeting the highest of standards for social, environmental, and corporate governance issues. This is how we authenticate our interest in helping generate value for our stakeholders. Corporate Responsibility Management In Mexico the Direction of Corporate Responsibility is in charge of the Executive Vice President of General Counsel and Institutional Affairs for Mexico and Central America. In Central America the Corporate Responsibility area is in charge of the Direction of Corporate Affairs, which reports directly to the head of Central America. The strategy is reviewed in the Corporate Responsibility Committees developed in conjunction with the areas involved in each of the fields of endeavor; the Board of Directors is informed on these activities. It is fundamental to establish work plans, indicators, and policies and procedures so as to involve the organization in building a company with an increasingly robust Corporate Responsibility. Corporate Responsibility Management is aimed at: 1. Involving top management in the scope of posed objectives, the analysis of challenges, the defining of the plan and in assuming leadership in the promoting of value generation; 2. Establishing long-term vision and strategic priorities; 3. Supporting the consolidation of structural changes, policies, and procedures; 4. Implementing individual performance metrics for top management by integrating the Corporate Responsibility Indicator in their performance evaluations, such that the score obtained and other variables have an impact on salary increase percentages. Materiality as an ongoing process The materiality study conducted by a third party in 2009 for Mexico and in 2010 for each of the countries in Central America- helped to establish our five strategic pillars: associates, suppliers, communities, the environment, and ethics. Moreover, based on the study results we were able to create programs with key objectives and specific action plans, and have a better approach with improved outcomes. Each year the study is upgraded with internal surveys, measurement tools, and information on the perception and concerns of the most important stakeholders for the Company - our customers, suppliers, associates, communities and sustainable investors. All of this allows us to monitor the impact of Corporate Responsibility and its primary challenges. In 2014 we requested to a third party firm to conduct a new materiality study, incorporating the following subjects: Internal self-service sector trends Context in the 6 countries where we operate Stakeholder expectations and concerns 2014 Financial and Corporate Responsibility Report Importance of Materiality in defining the strategy As part of the commitment to align our strategy with the reality of the social and environmental context in which we operate, since 2009 Walmart de México y Centroamérica periodically updates the Materiality Study, as the core of our strategy for Corporate Responsibility. The purpose of this study is to validate the direction of the strategic actions, as compared to the challenges currently faced, therefore making it possible to establish a long-term vision based on knowledge of the subject, its needs, and expectations. This updating process included the following stages: 1. Sector Materiality to identify maturity and importance of subjects managed by leading companies, and their future commitments; 2. 3. Evaluation of current approaches for the Company; Dialogue with customers, associates, suppliers, non- governamental organizations, opinion leaders and sustainable investors, conducted by third parties through surveys, one-on-one interviews and feedback sessions; and 4. Materiality of Walmart de México y Centroamérica, resulting in the validation of 11 strategic material aspects, 7 relevant aspects and 2 non-material ones. 104#4Relevance 20 21 27 Materiality of Walmart de México y Centroamérica 100 gg 90 80 80 70 70 60 50 40 40 30 20 20 10 0 10 20 Maturity 2014 Financial and Corporate Responsibility Report 30 30 40 40 50 ☑ T 60 70 80 90 100 Strategic materials Waste Relevants Human rights Energy Supply chain development Water Associate development Employment and work conditions Corporate governance Diversity and equal opportunities Emissions Supply chain assessment Customer service and protection Dialogue with stakeholders Biodiversity Commitment with local communities Ethics and compliance/ anticorruption Labor health and safety Crisis and risk management Non materials Climate change Customer privacy 105#5G4-18 20 21 23 2014 Financial and Corporate Responsibility Report We have integrated Materiality results to our Corporate Responsibility pillars in this report as follows: a. Society: Customers: service and protection, privacy and supply chain assessment. Associates: development, employment and labor conditions, diversity and equal opportunities, human rights, and health and safety job. Suppliers: development of small-medium sized and low income local producers, supplier management and supply chain development. Community: commitment with local communities (fighting against hunger, contribute with sustainability through production chains, drive women's economic empowerment and local programs including volunteerism and disaster relief). b. Environmental: GRI Guidelines The report has been structured in accordance with guidelines published by the Global Reporting Initiative (GRI), and at Walmart de México y Centroamérica we seek to provide continuity with the clear and honest publication of our performance. In this edition we have published under G4 Guidelines, based on the principle of comprehensiveness. Scope The report presents the multi-format performance by Walmart de México y Centroamérica in the 6 countries where we operate. This includes the operation of our units, distributions centers and home offices. Period The information included in this report covers the period from January 1st to December 31, 2014. Waste. Energy. Water. Emissions. Biodiversity. Climate change. Supply chain development. c. Corporate governance: Ethics and compliance/ anticorruption Crisis and risk management. 106#6GRI content Indicator Disclosure Strategy and Analysis Organizational Profile Report Parameters Report Scope Governance, commitments and engagement Identified material aspects and boundaries Operational structure, referencing the information in publicly available consolidated financial statements or equivalent documents G4-17 G4-18* Process for defining the report content and the aspect boundaries G4-19 List all the material aspects identified in the process for defining report content G4-20 G4-21 G4-22 For each material aspect, report the aspect boundary within the organization, report whether the aspect is material within the organization For each material aspect, report the aspect boundary outside the organization Effect of any restatements of information provided in previous reports, and the reasons for such restatements G4-23 Significant changes related to previous reports Stakeholder engagement G4-24 G4-25 G4-26 G4-27 Economic EC1 List of stakeholder groups engaged by the organization Basis for identification and selection of stakeholders with whom to engage Organization's approach to stakeholder engagement, including frequency of engagement by type and by stakeholder group Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns. Direct economic value generated and distributed Financial assistance received from government EC2 Financial implications and other risks and opportunities for the organization's activities due to climate change EC3 EC4 Coverage of the organization's defined benefit plan obligations EC5 EC6 EC7 EC8 EC9 Ratios of standard entry level wage by gender compared to local minimum wage at significant locations of operation Proportion of senior management hired from the local community at significant locations of operation Development and impact of infrastructure investments and services supported Significant indirect economic impacts, including the extent of impacts Proportion of spending on local suppliers at significant locations of operation Enviromental Materials used by weight or volume Percentage of materials used that are recycled input materials Energy consumption within the organization Energy consumption outside of the organization EN1 EN2 EN3 EN4 EN5 Energy intensity EN6 EN7 EN8 EN9 Reduction of energy consumption Reductions in energy requirements of products and services Total water withdrawal by source Water sources significantly affected by withdrawal of water MATERIALITY DISCLOSURES WALMART DE MÉXICO Y CENTROAMÉRICA APR 2015 SERVICE Page External Assurance 2-4 NO 6 NO 31, 71, NO 102-106 102-106 NO 65-69 NO 10-14 NO 106 NO 105 NO 103-106 NO 103-106 NO There were no NO restatements of the information provided in previous reports. 106 NO 103 NO 104 NO 23, 40, 49, NO 104 105 NO 110 NO 110 NO 110-111 NO 111 NO 111-112 NO 112 NO 112 NO 112 NO 113-115 NO 116 NO 116 NO 116 NO 116 NO 116 NO 116 NO 117 NO 118 NO 118 NO * Walmex does not report the full process for defining the report content because is an internal process of working within all areas of the company, this information is subject to specific confidentiality constraints. 107#7GRI content Indicator Disclosure EN10 Percentage and total volume of water recycled and reused EN14 EN15 EN16 EN17 EN18 EN19 EN20 EN11 EN12 EN13 Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas Habitats protected or restored Total number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk Direct greenhouse gas (GHG) emissions (Scope 1) Energy indirect greenhouse gas (GHG) emissions (Scope 2) Other indirect greenhouse gas (GHG) emissions (Scope 3) Greenhouse gas (GHG) emissions intensity Reduction of greenhouse gas (GHG) emissions Emissions of ozone-depleting substances (ODS) EN21 EN22 NOx, SOx, and other significant air emissions Total water discharge by quality and destination EN23 EN24 EN25 Total number and volume of significant spills Total weight of waste by type and disposal method Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention2 Annex I, II, III, and VIII, and percentage of transported waste shipped internationally EN26 EN27 Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the organization's discharges of water and runoff Extent of impact mitigation of environmental impacts of products and services EN28 EN29 EN30 EN31 Percentage of products sold and their packaging materials that are reclaimed by category Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations Significant environmental impacts of transporting products and other goods and materials for the organization's operations, and transporting members of the workforce Total environmental protection expenditures and investments by type EN32 Percentage of new suppliers that were screened using environmental criteria EN33 Significant actual and potential negative environmental impacts in the supply chain and actions taken EN34 OiEN Labor practices and decent work Number of grievances about environmental impacts filed, addressed, and resolved through formal grievance mechanisms Other significant social responsibility and sustainability activities Page External Assurance 118 NO 118 NO 118-119 NO 119-120 NO 120 NO 121 NO 121 NO 121 NO 121 NO 121-122 NO 122 NO 122 NO 122 NO 123 ΝΟ 123 NO 124 NO 124 NO 124 NO 124 NO 125 NO 125 NO 125 NO 125 NO 125 NO 126 NO 126 NO LA1 Total number and rates of new employee hires and employee turnover by age group, gender, and region 127 NO LA2 LA3 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation Return to work and retention rates after parental leave, by gender 128 NO 128 NO LA4 Minimum notice periods regarding operational changes, including whether these are specified in collective agreements 128 NO LA5 Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs 129 NO LA9 LA11 LA6 LA7 LA8 Health and safety topics covered in formal agreements with trade unions Average hours of training per year per employee by gender, and by employee category LA10 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings Percentage of employees receiving regular performance and career development reviews, by gender and by employee category Type of injury and rates of injury, occupational diseases, lost days, and absenteeism, and total number of workrelated fatalities, by region and by gender Workers with high incidence or high risk of diseases related to their occupation 129 NO 130 NO 130 NO 130 NO 131 NO 131 NO LA12 Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity 132 NO LA13 LA14 Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation Percentage of new suppliers that were screened using labor practices criteria 132 NO 132 NO LA15 LA16 Significant actual and potential negative impacts for labor practices in the supply chain and actions taken Number of grievances about labor practices filed, addressed, and resolved through formal grievance mechanisms 132 NO 132 NO 2014 Financial and Corporate Responsibility Report 108#8GRI content Indicator Disclosure Human rights Total number and percentage of significant investment agreements and contracts that include human rights clauses or that underwent human rights screening Total hours of employee training on human rights policies or procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained HR1 HR2 HR3 Total number of incidents of discrimination and corrective actions taken HR4 HR5 HR6 Operations and suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and measures taken to support these rights Operations and suppliers identified as having significant risk for incidents of child labor, and measures taken to contribute to the effective abolition of child labor Operations and suppliers identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of all forms of forced or compulsory labor HR7 Percentage of security personnel trained in the organization's human rights policies or procedures that are relevant to operations HR8 Total number of incidents of violations involving rights of indigenous peoples and actions taken HR9 HR10 HR11 HR12 Total number and percentage of operations that have been subject to human rights reviews or impact assessments Percentage of new suppliers that were screened using human rights criteria Society S01 SO2 SO3 SO4 SO5 SO6 S07 SO8 SO9 SO10 S011 Significant actual and potential negative human rights impacts in the supply chain and actions taken Number of grievances about human rights impacts filed, addressed, and resolved through formal grievance mechanisms Percentage of operations with implemented local community engagement, impact assessments, and development programs Operations with significant actual or potential negative impacts on local communities Total number and percentage of operations assessed for risks related to corruption and the significant risks identified Communication and training on anticorruption policies and procedures Confirmed incidents of corruption and actions takens Total value of political contributions by country and recipient/beneficiary Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations Percentage of new suppliers that were screened using criteria for impacts on society Significant actual and potential negative impacts on society in the supply chain and actions taken Number of grievances about impacts on society filed, addressed, and resolved through formal grievance mechanisms Product responsibility Page External Assurance 133 NO 133 NO 133 NO 134 NO 134 NO 134 NO 134 NO 135 NO 135 NO 135 NO 135 NO 135 NO 136-138 NO 138 NO 138 NO 139 NO 139 NO 139 NO 139 NO 140 NO 140 NO 140 NO 140 NO PR1 PR2 Percentage of significant product and service categories for which health and safety impacts are assessed for improvement Total number of incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle, by type of outcomes 141 NO 142 NO PR3 Type of product and service information required by the organization's procedures for product and service information and labeling, and percentage of significant product and service categories subject to such information requirements 142 NO PR4 PR5 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes Results of surveys measuring customer satisfaction 143 NO 143-144 NO PR6 Sale of banned or disputed products 144 NO PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship, by type of outcomes 145 NO PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data 145 NO PR9 OiPR Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services Other significant product responsibility activities 145 NO 146 NO 2014 Financial and Corporate Responsibility Report 109#9Performance indicators Economic Indicator EC1 Direct economic value generated and distributed Content Economic Value Generated (EVG) Total income (mp) Economic Value Distributed (EVD) Operational costs (mp) EC2 Financial implications and other risks and opportunities for the organization's activities due to climate change Community investments (mp) 2013 Mexico 367,731 286,946 464 2013 CAM 57,430 44,591 43 2014 Mexico 378,778 295,088 466 2014 CAM 62,210 48,281 38 Walmex strategy, through corporate objectives and internal/external periodical communication, considers risk and opportunity evaluations, as well as initiatives for energy efficiency and reduction of Greenhouse Gas emissions. All initiatives are subject to a strict review process to ensure alignment with Walmart's general business strategy before approval. Risks and opportunities are evaluated at company, market and asset level, considering the scope of their impact. Information is continuously gathered to identify risks or opportunities from all possible sources: Corporate Offices, sales floor associates, industry contacts, consulting firms, government and NGOs, news agencies, professional organizations, lawmakers, investors and members of the financial community. Risks: • Increased energy costs. • Greater impact and frequency of natural disasters affecting location of stores, and their operation. • Disruption of distribution routes due to Natural Disasters. • Increase in the cost of raw materials and products due to limitated availability of non-renewable resources such as water and agricultural inputs. Changes on the Legislation on climate change, which can impact on raw material or operation costs. • Taxes or regulation limits on direct carbon emissions or the supply chain. Opportunities: • Renewable energy supply which offers greater stability in energy costs through time. EC3 organization's defined Coverage of the benefit plan obligations Retirement Plans • Economic incentives to reduce greenhouse gas emissions. • Less dependency on water supply from the network and increase in water reuse percentage. • Optimization in use of raw material, specifically packaging. • Enhance Logistics network efficiency and trip reduction. • Less number of associate commuting via the use of teleconferences. Pension benefits granted according to law. Mexican Social Security Institute grants retirees old-age pension. Requirements: Being 60 or 65 years of age, and having worked at least 500 weeks under the registration of the Mexican Social Security Institute (by the 1973 law), or 1,250 weeks (by the 1997 law). The Company grants the extra benefit of a three-month payment for retirees, included in its Severance Policy. Pension Plan in line with current legislation in each country. Pension benefits granted according to law. Mexican Social Security Institute grants retirees old-age pension. Requirements: Being 60 or 65 years of age, and having worked at least 500 weeks under the registration of the Mexican Social Security Institute (by the 1973 law), or 1,250 weeks (by the 1997 law). The Company grants the extra benefit of a three-month payment for retirees, included in its Severance Policy. CAM (except GT): Pension Plan as provided by each country's law. GT: As of april 30, the population recieves a life-long pension when retiring. Other programs Total associates benefited Transfers/ Relocations 5,385 %W 53 %W %W %W %W %W %W %W 47 2,878 35 65 4,652 51 49 2,814 35 65 Victims of natural disasters Supported associates Support amount (mp) 1,005 9 19 0.9 10 777 11 129 0.2 2014 Financial and Corporate Responsibility Report 110#10Economic Indicator EC4 Financial assistance received from government EC5 Ratios of standard entry level wage by gender compared to local minimum wage at significant locations of operation Content 2013 Mexico Agreements to benefit associates Benefited associates Agreements to benefit associates Savings from agreements to benefit associates Medical support (government-related) (comprehensive vaccination campaigns, identification campaign and guidance) Benefited associates Other programs Total monetary value 217,050 265 37 2013 CAM 2014 Mexico 28,406 NA • Healthy cafeteria in Azcapotzalco home office more than 1,200 associates benefited. ⚫ Nutritionist available in Toreo corporate office. • Communication of healthy menus provided by Mexico's Social Security. My Sustainability Plan for staff associates to enhance habits and have a positive impact on quality of life and in benefit for the community. • Development of the Start Today, Live Healthy program, focused on health, stress and nourishment of associates. 2014 CAM 207,541 Independent Agreement through associationes. 245 42 27,164 18,907 associates treated by medical service units inside the different office buildings. • 2,411 associates treated by the nutrition center in the toreo Building. NA The company complies with and exceeds the minimum wage established by the authorities. Depending on the geograghic area, our general pay scale is between 24.6 % and 31.4% above the avarage minimum wage. No gender distinctions Walmex does not receive financial assistance from any government. Every country in CAM has a statutory minimum wage, the company complies with wages fixed by the authorities. Minimum wage in each country equals the minimum contractual point, both for men and women at the entry-level positions of the Company. The company complies with and exceeds the minimum wage established by the authorities. Depending on the geograghic area, our general pay scale is between 33.1% and 40.5% above the avarage minimum wage. No gender distinctions Dif. $ vs MGMW (monthly general minimum wage) Every country in CAM has a statutory minimum wage, the company complies with wages fixed by the authorities. Minimum wage in each country equals the minimum contractual point, both for men and women at the entry-level positions of the Company. Geographic Area "A" Dif. $ vs MGMW (monthly general minimum wage) General tab $477 25% Select tab $887 46% Geographic Area "B" General tab $579 31% Select tab $989 54% Geographic Area "C" General tab Select tab NA NA 2014 Financial and Corporate Responsibility Report $678 33% $783 38% $785 41% $890 46% NA NA 111#11Economic Indicator EC6 Proportion of senior management hired from the local community at significant locations of operation Content No border and no major problems attracting candidates cities General tab. Average salary. Select tab. Average salary. Ranked lowest rank in the company subject to basic salary only (no tips or commissions) and corresponding to auxiliary cleaning was considered 2013 Mexico $2,977 53% NA The Federal District and the cities of Guadalajara and Monterrey have the highest headcount. Wherever the Company has significant operations, wages are based on the minimum ones. The company has a diversity policy, thus the hiring process is focused in finding the best candidate for the position, regardless of this candidate's residence. Process: interviews, selection, psychometric evaluations, interview with the business unit committee, selection, financial offer, documents, file development, entering, welcome and training. 2013 CAM 2014 Mexico In keeping with local legislation, local residents have preference to a job. $3,215 57% NA The Federal District and the cities of Guadalajara and Monterrey have the highest headcount. Wherever the Company has significant operations, wages are based on the minimum ones. The company has a diversity policy, thus the hiring process is focused in finding the best candidate for the position, regardless of this candidate's residence. Process: interviews, selection, psychometric evaluations, interview with the business unit committee, selection, financial offer, documents, file development, entering, welcome and training. 2014 CAM In keeping with local legislation, local residents have preference to a job. EC7 Development and impact of infrastructure investments and services supported EC8 Significant indirect economic impacts, Nationality Mexican/ CAM Foreign/Expat Definition of "senior management" Significant investment made in infraestructure (Facilities are mainly built to provide a service or public good: water supply, highways, schools and hospitals) or support services Improving the quality of life Openings including the extent of Generated jobs impacts 99 1 Assistant Director, Director and Vice President are senior management positions. 214 12,624 99 1 21 1,070 (hiring and transfers) Save money to live better • • Supplier development 2014 Financial and Corporate Responsibility Report NA 94 81 6 19 100 6,768 32 887 Contributing towards improving the quality of life in Mexico and CAM. Availability of medications, products and services for low income level people, improving their quality of life and financial capability. Promoting social awareness in sustainability and community support. • Strengthening several areas, such as the textile industry. Walmex works closely with suppliers of all sizes that star showing their product in several stores. If their product is profitable, it is distributed in all stores of that business format. SMEs (many of them family-owned) have an increase in productivity, profitability, equipment and number of employees, among others. Area in charge of serving and following up on Walmex supplier active portfolio. Suppliers are classified according to sales and we offer programs to improve their commercial conditions. We work closely with suppliers of all sizes that star showing their product in several stores. If their product is profitable, it is distributed in all stores of that business format. SMEs (many of them family-owned) have an increase in productivity, profitability, equipment and number of employees, among others. 112#12Economic Indicator EC9 Proportion of spending on local suppliers at significant locations of operation Content % of merchandise acquired in Mexico/ CAM Total suppliers % domestic suppliers Definition of "local" Private Label Self service Products Suppliers % domestic/regional suppliers % sale domestic/regional supplier % sales from Private Label % import suppliers Sam's Club Products Suppliers % domestic/ regional suppliers % sale domestic/ regional supplier % sales from Private Label % import suppliers CAT-MEX Synergies with domestic suppliers 2013 Mexico 2013 CAM 2014 Mexico 2014 CAM 96 96 98 96 23,132 84 Local supplier: supplier providing a product or service within its own area of operation or State (ex., Veracruz suppliers provide for stores in Veracruz). 4,176 61 Local supplier is that which sells in the country; it may be manufacturer, distributor or importer. 22,682 88 3,971 77 Local supplier: supplier providing a product or service within its own area of operation or State (ex., Veracruz suppliers provide for stores in Veracruz). Local supplier is that which sells in the country; it may be manufacturer, distributor or importer. 1,915 268 1,144 182 2,201 312 1,287 158 76 87 75 87 93 91 95 90 13 25 55 3 24 139 10 77 NA 292 178 36 NA 61 909 9 64 9 13 New synergies 3 Products developed 9,438 Inspected garment (million) 58.2 Exported pieces to 115,674 CAM Medimart Domestic laboratories International laboratories Total active products New product launches 16 9 NA 369 25 Savings in medication (mp) 1,845 2014 Financial and Corporate Responsibility Report NA 13 7 NA 320 32 2,116 113#132013 Mexico Economic Indicator Content Fruits and Vegetables % purchases from domestic/ regional supplier % purchases of domestic/ regional produc % purchases directly from local grower % direct imports Meat % purchases from domestic/ regional supplier 85 78 2013 CAM 80 80 2014 Mexico 87 2014 CAM 79 60 70 79 26 18 13 21 54 69 (includes Fertile Soil) 12 12 == 94 96 90 91 % purchases of domestic/ 85 91 87 91 regional produc % purchases directly from 91 83 84 91 local grower % direct import 6 57 10 9 Fish and Seafood % purchases from domestic/ 92 53 92 80 2 regional supplier % purchases of domestic/ 36 50 90 440 73 regional produc % purchases directly from 14 42 13 43 local grower % direct imports 8 63 8 57 Poultry % Domestic suppliers % Direct buys from producer Report if the organization has preferential policies or practices with local growers. Reasons that impact supplier selection, besides geographical location Factors influencing the selection of suppliers in addition to their geographical location. There are no preferential conditions for local suppliers, although we do have programs to develop local suppliers and incorporate them in our portfolio (e.g. regional fairs, SME consultancy programs, and incorporation of local suppliers as 70-typed suppliers), the Sustainable Agriculture program and the marketing program for low-income farmers. There are programs in place, with the support of the SE, such as the installation of "SAP Business One". Business consultancy COMPITE". 99 100 There are no preferential conditions for local suppliers, although we do have programs to develop local suppliers and incorporate them in our portfolio: "One Hand to Grow" (manufacturing suppliers) and Fertile Soil (agricultural & industrial suppliers). We developed the SME program for micro, small and medium enterprise. the program main objective is supporting particularly the smallest enterprises to increase sales througout the country through our Merchandising and Supplier Develoment areas, via temporary supportive actions aimed at helping producers increase their productivity, competitiveness, sales and product positioning in our self-service stores. 99 90 There are no preferential conditions for local suppliers, although we do have programs to develop local suppliers and incorporate them in our portfolio: "One Hand to Grow" (manufacturing suppliers) and Fertile Soil (agricultural & industrial suppliers). Innovation, competitive cost vs. market, delivery capability, compliance with legal, quality and sanitary standards required for the product, sustainable practices to contribute improve the environment and the community. 2014 Financial and Corporate Responsibility Report 114#14Economic Indicator Content SME Supplier Development Program % SMEs in consultancy 2013 Mexico 2013 CAM 70 51 571 1,787 299 participants in 17 sessions Attending information sessions Attending seminars New SME suppliers New suppliers 257 Sales from new suppliers (mp) 395 Walmart consultancy 805 (man-hours) Items from new suppliers 3,424 Regional Buyer Program 5 NA New Suppliers Sales generated (mp) Community Suppliers Total suppliers Handcrafted Production Producers Sales (mp) Inclusive Agriculture Growers Purchases (mdp) Fertile Soil Program Small and Medium-sized farmers supported Benefited families Purchases generated (mp) One hand to grow NA 50 649 142 2,072 LO 1,765 5 Suppliers Total sales (mp) 2014 Financial and Corporate Responsibility Report 2014 Mexico 74 120 2014 CAM 64 549 2,500 360 participants in 9 sessions, 42.5 hours 25 25 108 145 1,572 122 5 business rounds 5,859 1,733 5,051 1,835 NA 289 5,410 157 16 48 15 85 32 4 business rounds 8,081 6 ΝΑ 2,525 9 12,334 1,419 8,736 1,066 309 7,079 115#15Environmental Indicator EN1 Content 2013 Mexico 2013 CAM 2014 Mexico 2014 CAM Materials used (kg) 102,441,809 3,002,535 104,371,185 Materials used by Non-renewable (kg) weight or volume Diesel 8,265,835 718,643 Natural Gas L.P. Gas 13,694,361 NA 30,887,868 1,107,766 Chemicals 4,458,446 NA Flexible Plastic (bags, shrink 19,608,154 605,349 wrap, sacks, canvasses, boxes, trays, etc) Renewable (kg) Bond paper (prints, TAB) 7,899,887 Toilet paper 127,258 Wood 17,500,000 % Plastic (bags with 30% 30 EN2 Percentage of materials used that are recycled input materials EN3 Energy consumption within the organization recycled resin) % Bond paper % Toilet paper Total internal consumption of energy (GJ) Renewable sources (GJ) Electricity (GJ) Non renewable sources (GJ) L.P. Gas Natural Gas Diesel EN4 Energy consumption outside of the organization Electricity Authorized calculation method EN5 Power intensity by m² Energy intensity EN6 (internal and external) Total energy savings (GJ) Reduction of energy consumption 2014 Financial and Corporate Responsibility Report 3,068,345 11,346,108 32,210,995 950,554 18,210,244 2,690,882 (2) 562,565 NA 1,034,538 NA 599,365 354,433 20,245,443 216,344 381,000 NA 17,958,497 0 30 278,880 215,534 NA 30 68 NA 43 86 100 NA 100 100 10,035,843 1,077,297 10,178,599 1,116,844 (2) 521,686 1,544,393 698,412 388,494 6,882,858 55,388 33,776 1,824,252 1,610,550 578,652 144,212 6,020,933 51,726 26,441 Power consumption data stem from supplier invoices. Conversion factor kWh to GJ is 0.0036 GJ/kWh. With energy and fuel invoices; consumption is totalized depending on concept; total energy is afterwards determined in GJ through conversion factors. Power consumption data stem from supplier invoices. Conversion factor kWh to GJ is 0.0036 GJ/kWh. With energy and fuel invoices; consumption is totalized depending on concept; total energy is afterwards determined in GJ through conversion factors. Internal: 1.04 227 220,155 35,740 NA Internal: 0.92 217 136,916 14,272 116#16Environmental Indicator EN7 Reductions in energy requirements of products and services Content Direct Consumption Saving Initiatives (% estimated savings) Energy management system Conversion to T5 light Magnetic induction in parking lot 2013 Mexico 2013 CAM • Changes in lightening. Energy control, low-energy use equipment, energy savings best practices in operating areas. 2 Energy savings campaign with store best practices. 2014 Mexico 6.5 2.5 Remote metering syste 3 Optimization of control system 30 LED lighting Door installation in open freezers 12 (applied in Suburbia) 12 2014 CAM • . Installation of doors in open cooling units. Lighting changes. Energy control systems, Energy-efficient equipment, Energy-saving best practices in operating areas. Energy-saving campaign with best practices at stores. LED lighting replacement 12 Optimum 7 Submeasuring 4 Capacitor banks Doors for display cases Entrance doors Dehumidifiers Control Systems Heater controls 12 22 45 82 2025 goal: 100% powered by renewable energy Renewable energy integration (%) Wind Farm Federal/state electric power companies Other initiatives Reduction in Energy Consumption (%) Use per area (kWh/m²) Energy use (kWh) Installation of LED lamps in parking lots and stores. Optimization of the energy management system. Installation of doors on open refrigerators. Best practices internal campaign to reduce energy use. • Remote measuring system. 38 0 15 23 NA 0 Installation of LED lamps in parking lots. Installation of energy management devices. Installation of equipment to reduce relative humidity. 3 251 144,067,305 • Low energy use refrigeration equipment and air conditioning. 4 219 274,481,039 (1) Used calculation method 2014 Financial and Corporate Responsibility Report 64 .. 155 35 13 Installation of energy controllers • Energy-efficient cooling and air conditioning units. 2 0 NA 0 2 245 213 1,412,774,087 288,799,253 (2) Total sum of energy use based on year-end billing, compared to LY energy use (comp stores in the same billing months). 117#17Environmental Indicator EN8 Total water withdrawal by source Content Wells Rainwater catchment Comp unit use 2013 Mexico 2013 CAM Total catchment (m³) 5,590,122 Public network supply 5,554,793 34,001 1,328 322,981* 2014 Mexico 2014 CAM 5,527,577 5,511,911 15,666 0 386,535* EN9 Water sources significantly affected water Use per m² (m³/m²) 0.9 Regional use is not significant based on corresponding criteria. There are no edverse effects. by withdrawal of Water reused (m³) EN10 Percentage and total volume of water recycled and reused EN11 Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas EN12 Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas % vs. total water use Water treatment plants Operation Impact 1,686,592 30 642 Supercenter Polígono Sur, Cancún (22,465 m²). The site had forest vegetation hence Semarnat authorizations were to be obtained and Flora and Fauna rescue activities were carried out. In addition forest offset equivalent to the land area was put in place. Significant impacts associated to the manufacturing process of products we commercialize have been identified. Impacts have not been measured, but are classified into two main categories: Ecosystem degradation resulting from food and consumer good manufacture. • Soil degradation caused by intensive farm practices. Water and soil pollution caused by the use of pesticides. • Land use change for agriculture and cattle raising. Deforestation to use the land for agriculture and cattle raising. 1,794,340* 2 NA NA 221 SC Constitución, ES (27,373 m²). 1,516 trees planted in lands and 8,434 planted in "El Cedral" Natural Protected Area to offset emissions, construction of two surface run-off retaining structures, protection works in Quebrada Sur and Quebrada El Arenal, creation and stabilization of slopes. DCS El Coyol, CR (300,000 m³). Relocation of fill material within the same property (balancing sites) avoiding the transfer and disposal of the material. Sustainable fishery: • Aquaculture: ES 64%, CR 72%, NC 9%, HN 84% y GT 55% (vs. total sales). 0.9 Regional use is not significant based on There are no edverse effects. corresponding criteria. 1,756,375 32 665 DCs Monterrey (98,526.51m2). The site had forest vegetation hence Semarnat authorizations were to be obtained and Flora and Fauna rescue activities were carried out. In addition forest offset equivalent to the land area was put in place. Significant impacts associated to the manufacturing process of products we commercialize have been identified. Impacts have not been measured, but are classified into two main categories: Ecosystem degradation resulting from food and consumer good manufacture. • Soil degradation caused by intensive farm practices. Water and soil pollution caused by the use of pesticides. Land use change for agriculture and cattle raising. • Deforestation to use the land for agriculture and cattle raising. 1,901,103* 2 NA NA 246 We developed water treatment systems in 36 stores. We built storm-water detention or catcnment sytems in 24 units, thus minimizing impact in discharge points. Sustainable fishery: Aquaculture: ES 72%, CR 79%, NC 12.5%, HN 84% y GT 87% (vs. total sales). *Consumo sobre valores teóricosde diseño 2014 Financial and Corporate Responsibility Report 118#18Environmental Indicator EN13 Habitats protected or restored Content Construction Impact Location and size of restores and/or protected habitats Third party collaborations on restoration and/or protection activities 2013 Mexico Over-exploitation of Natural Resources • Inefficient use of water resources for agricultural production and consumer good manufacture. • Soil Erosion ⚫ Unsustainable fishing practices In order to mitigate the impact, the following iniciatives have been put in place: Small farmers training on sustainable agricultural practices on the use of pesticides and fertilizers Sustainable Palm oil supply. Purchase of cellulose goods certified by the FSC or recycled fiber products. 2013 CAM Reforestation 47 ha, Sierra de Guadalupe CR: Park, Edo. de Mexico. 60,000 trees during the project (2011-2013). • Carara National Park, in Garabito de Puntarenas. Cleaning Day in garden areas, common areas and communal foot path embellishment. Removal of debris. • Corporate Volunteer Day I in Okayama Park in San Francisco Sports Center. Green area cleaning in parks. Tree fertilization, removal of debris and children's playgrounds painting. • Environment Day: Trasplant from nursery into bags in San Sebastián, San José. Some 300 species were transplanted and later on, 596 more. NC: • Some 200 associates worked in the National Zoo to revamp animal rescue areas, planting of butterfly host plants, waste deposit construction with recycled materials and overall cleanig in the area. 2014 Mexico Over-exploitation of Natural Resources • Inefficient use of water resources for agricultural production and consumer goods manufacture. • Soil Erosion Unsustainable fishing practices In order to mitigate the impact the following iniciatives have been put in place: Small farmers training on sustainable agricultural practices on the use of pesticides and fertilizers Sustainable Palm oil supply. Purchase of cellulose goods certified by the FSC or recycled fiber products. Implementation of the Sustainability Index to prioritize the environmental impact by item category. BA Escárcega Campeche, existance of Cedrela Odorata, that is the reason why a rescue program was put in place. Maintenance workday in Aragón Forest, Gustavo A. Madero, Mexico City. Participation of more than 900 volunteers from Mondelex, Airwick and Walmex. Some 5,400 man hours were devoted to maintenance and enhancement works of the place, involving volunteers from 22 stores in the Gustavo A. Madero borough. One-year work committment to continuing with non specialized maintenance works carried out by our volunteers: • Joint colaboration with San Juan de Aragón Forest Administration to apply antigraffiti painting in damaged areas. • Scent garden restoration. Painting in the internal part of the Forest. 2014 CAM NC: • 210 associates worked in the National Zoo to enhance the feline area of the zoo, the roof was repaired; cages were paited and plants were planted among them: butterfly host plants, ornamental and fuit-producing plants to feed monkeys and birds, thus providing better protection to species, besides cleaning green areas, the boulevard and the plant nursery. • Some 45 associates helpled disabled teen-agers reforest their orchards with 370 citrus trees, thus contributing to the reforestation of the area and at the same time nourishing these teen-agers. Volunteering activities pro store openings; in San Vicente de Paul nursing home, 50 associates got involved into humanitarian works and reforested a citrus- tree orchad benefitting elderly nourishment. 2014 Financial and Corporate Responsibility Report 119#19Environmental Indicator EN14 Total number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk Content 2013 Mexico 2014 Financial and Corporate Responsibility Report 2013 CAM ES: • El Playón, Chanmico, natural protected area in San Juan Opico Municipality, La Libertad Department. 5,700 trees planted in 14 hectares. • 1,516-tree offset in SC Constitución and 8,434-tree offset in El Cedral, natural protected area. GT: Campaign "Garbage?... the decision is in our hands" (¿Basura?... La decisión está en tus manos) - Environmental Education Program on waste disposal and separation, aimed at guiding the United Nations National Park visitors jointly with "Defensores de la Naturaleza Foundation. • Reforestation, in the United Nations National Park, national protected area, more than 2,000 trees were planted in 2013 and more than 98 linar meters of wall have been built with Ecobricks. Some 980 trees were planted in Totonicapán. 2014 Mexico 2014 CAM HN: • Environment Day- Rossy Walther Zoo, in El Picacho. Participation of 150 associates in reforestation, cleanup works, cage- painting for protected animals; gardening works and embellishment of facades for this new stage of the Zoo. Reforestation of Escuela Pascual, located inside El Merendón Mountain Range, which is a protected area in San Pedro Sula, fruit and timber trees were planted, in addition to cleaning the basin, repaving and painting facilities. GT: • Reforestation Campaiagn: 9,500 trees planted in 3 protected areas together with La Cerra Municipal Park, Los Aposentos Forest and United Nations National Parks. CR: Transplanting from nurseries into bags in San José Municipal Plant Nuersery in Pavas. Fertilization of plants. .82 associates cleaned common areas, collected waste and recyclabe materials to avoid dengue fever spreading conditions. • Corporate volunteering activities en differnt parks of San José. Green area cleaning in parks, tree fertilizaation, waste collection and children's playground painting. Río Siquiares sorrounding areas were cleaned, exactly in the border with the meat and deli plant. Waste and garbage collection. NA 120#20Environmental Indicator EN15 Direct greenhouse gas (GHG) emissions (Scope 1) Content 2013 Mexico Direct emissions (Scope 1) Total emissions (tonCO₂eq) Total emissions related to the area built (kg/m²) 675,095 71 2013 CAM 2014 Mexico 27,303 (1) 22 613,381 63 2014 CAM 26,436 (2) 20 Norm and methodology used Methodology established by WRI/WBCSD Protocol is used to calculate greenhouse gas emissions. Data is obtained from the amount of fuel, coolants and electricity related to data acquired. Emissions are calculated using published emission factors. EN16 Energy indirect greenhouse gas (GHG) emissions (Scope 2) EN17 Other indirect greenhouse gas (GHG) emissions (Scope 3) EN18 Greenhouse gas (GHG) emissions intensity Indirect emissions (Scope 2) Total emissions (tonCO₂eq) Total emissions related to the area built (kg/m²) 977,337 102.8 71,067 (1) 56.2 (1) 836,073 85.1 69,490.8 (2) 51.2 (2) Norm and methodology used Methodology established by WRI/WBCSD Protocol is used to calculate greenhouse gas emissions. Data is obtained from the amount of fuel, coolants and electricity related to data acquired. Emissions are calculated using published emission factors. CO2 emissions resulting from merchandise transportation (tonCO₂eq) Emissions resulting from personnel transportation (tonCO₂ eq) GHG emisions per m² (Scope 1, 2 and 3) 206,864 3,040 195.9 28,316 93.4 187,011 4,682 167.1 30,137 92.8 EN19 Reduction of greenhouse gas (GHG) emissions Initiatives Emissions NOT generated by wind farm energy supply (tonCO₂2) 2014 Financial and Corporate Responsibility Report • Wind farm energy supply • Change in sales floor lighting (T5 lamps instead of T8). LED lighting in parking lots and stores Coolant leaks reduction program in refrigeration equipment. • Implementation of energy savings operational campaign. Optimization of energy management system. Trip reduction program for merchandise transportation. Installation of doors on open refrigerators. • Control system for cooling doors resistors. • Electronic cooling system for the valves. Change in sales floor lighting (T5 lamps instead of T8). • Coolant leaks reduction program in refrigeration equipment. Implementation of energy savings operational campaign. • Optimization of energy management system. • The main emission reduction initiative is related to the control of coolant leaks in 2013, reduced by 18.33% vs. the previous year. • Power energy supply from four wind farms and a mini hydro electric power station. • Fluorescent power replaced by LED lighting. . Coolant leaks reduction program in refrigeration equipment. Implementation of energy savings operational campaign. • Optimizationt of the energy supply system. Trip reduction program for merchandise transportation. Door instalation in open cooling equipment. • Control system for cooling door resistors. Deshumidifiers for cooling display cases. • Coolant leaks reduction program in refrigeration equipment. Implementation ofoperations energy-saving campaign. Optimization of the energy supply system. • Air conditioning units replaced by high-efficient packages. Door instalation in all open cooling equipment. (except for vegetables). • Coolant leaks reduction. 81,964 NA 253,363 NA 121#21Environmental Indicator EN20 Emissions of ozone-depleting substances (ODS) EN21 NO Sox and other significant air emissions Content Emissions NOT generated by trip reduction initiatives for merchandise distribution (ton) CO,/m2 emission reduction vs. LY (%) R-22 refrigerant (kg) Emissions resulting from merchandise transportation/ use of fossil fuels (ton) NOx emissions EN22 Total water discharge by quality and destination SOx emissions PM particle emissions COP emissions CAP emissions VOC emission Total waste water discharged into municipal drainage systems (m³) 2013 Mexico 2013 CAM 2014 Mexico 2014 CAM 30,907 NA 30,747 NA 7 23,830 22 (1) 2,365 15 13,998 9 1,617 3,493 30 3,641 32 235 194 245 202 472 2 491 2 0.2 ND 0.1 NA 0.03 ND 0.01 NA 470 0.8 490 0.8 3,903,530 3,771,202 Treated wastewater (m³) 1,686,592 % Treated wastewater 28 Water treated complies with norms NOM 002 and 003, using biological systems. 1,756,375 38 Water treated complies with norms NOM 002 and 003, using biological systems. Goals 2025: Generate zero pollutant discharges Water used relate to the area built (m³/m²) Drinking water saved (comp units) % % achieved vs. annual goal % units with treatment plants Water savings initiatives 0.9 8 (baseline 2012) Initiatives integrated into store specifications: . Dry urinals in new and remodeled units. • Water reuse for sanitation services and green areas. 112 31 • Water treatment plants in applicable new units and remodels. • Backwash water recovery filtration system. 33 • Installation of 13 waste water treatment plants in new stores to mitigate environmental impact; impact was not measured. 0.9 9 (baseline 2013) Initiatives integrated into store specifications: 131 31 • Dry urinals in new and remodeled units. • Water reuse for sanitation services and green areas. • Water treatment plants in applicable new units and remodels. • Backwash water recovery filtration system. • Collection of condensed water in air conditioning equipment. Installation of 25 waste water 36 treatment plants in new stores to mitigate environmental impact; impact was not measured. 2014 Financial and Corporate Responsibility Report 122#22Environmental Indicator EN23 Content 2013 Mexico 2013 CAM 2014 Mexico 2014 CAM Total weight of waste Total generated waste (ton) Total hazardous waste 313,673 315,711 135 by type and disposal method Total non hazardous waste 313,538 96 315,615 58 22,666 2,378 16,413 295 2,157 100% of stores, DCs, manufacturing plants and offices. Zero % waste Reused waste Recycled wastes 73 61 6,488 74 19,678 215,265 20,412 228,257 Composted Waste 6,410 2,519 Waste sent to landfill 85,509 14,888 6,075 80,885 Inorganic wastes 201,534 357 Units with recycling programs 1,897 100% of stores, DCs, manufacturing plants and offices. Goal for 2025: zero waste generation Goal for 2015: 76% of waste is not sent to final confinment Space released from landfills 1,298,399 130,309 1,405,551 142,619 EN24 Total number and volume of significant spills due to solid wastes recycling (m³) Treatment method determination Location, volume, spill material. Spill consequnces Treatment methods were determined based on the existing infrastructure of the country and value of wastes. Recovered valued wastes were sent to recycling. Compost was determined based on the infrastructure available. No significant spills occurred. 41 chemical-leakage events were reported, no significant liquid chemical spills were reported by CAM operation. Problems with gas cylinders for sale impacted the market in CR, thus 32 gas leaks were reported by stores. In addition, 3 cooling gas leaks were reported and one waste-water spill occurred due to overflow in the system. BA Altamira Tamaulipas: cleaning works required by the environmental authority were carried out over 211 m³ of soil with hydrocarbons, before the store was built. 26 Chemical leakage events. Operations CAM did not report any significant liquid chemical spills. Among the most relevant cases: 19 gas leaks in stores, 2 fuel spills and 3 wastewater overflow events ocurred. 2014 Financial and Corporate Responsibility Report 123#23Environmental Indicator EN25 Content Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention2 Annex I, II, III, and VIII, and percentage of transported waste shipped internationally EN26 Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the organization's discharges of water and runoff 2013 Mexico 2013 CAM 2014 Mexico 2014 CAM Total weight of transported hazardous wastes (ton) 135 50 96 69 69 EN27 Extent of impact mitigation of environmental impacts of products and services Construction Impact Actions taken to mitigate environmental impact as a result of the construction of our stores: Land: deforestation, tree cut down, and waste generation Air: waste generation Operation impact Mitigation actions regarding construction impacts were carried out in 215 new stores. NA Mitigation actions regarding construction impacts were carried out in 108 new stores. EN28 Percentage of products sold and their packaging materials that are reclaimed by category % vs total recycled materials Collection and recycling of cardboard Collection and recycling of plastic Plastic hanger Shrink wrap 1,342 products with low environmental impact, such as: • 543 organic and hydroponic food items (128 fair-business certified) • 390 energy and water saving products • 308 biodegradable and non-pollutant products • 72 products made of recycled material, 29 reusable 70 acoustic booths for emergency plants (24 new) • 54 soundproof electric rooms (47 new) Sustainable products developed by suppliers, but no commercial initiatives with suppliers for said type of products Disposal of electronic materials: 49,670 kg 77 18,100 ton 12 3 0 2,311 ton 7 ton 1,591 products with low environmental impact, such as: • 526 organic and hydroponic food items • 341 energy and water saving products • 467 biodegradable and non-pollutant products 45 with optimized packing • 212 products made of recycled material .89 acoustic booths for emergency plants (19 new) • 88 soundproof electric rooms (34 new) • Sustainable products developed by suppliers, but no commercial initiatives with suppliers for said type of products Disposal of electronic materials: 68,800 kg (2) 81 19,953 ton 6 2,418 ton ≈ 6 0.2 9 2,311 ton 14 ton 2,138 ton 2014 Financial and Corporate Responsibility Report 124#24Environmental Indicator EN29 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations Content EN30 Significant environmental impacts of transporting products and other goods and materials for the organization's operations, and CO₂ emissions resulting from merchandise transportation (tonCO2eq) (EN7) Kilometers covered Gallons Savings due to Logistics projects and initiatives Operational efficiencies 2013 Mexico There is no record of administrative penalties, significant fines or non- monetary penalties (considering significant those exceeding 1.2 mp). 206,864 2013 CAM 2014 Mexico ND A total of 11.3 MPs for 5 law-enforcement proceedings: MB Bochil, a 2.2 mp fine, MB Pijijiapan a 2.2 mp fine, MB Escuintla, a 2.2 mp fine, MB Las Rosas a 2.2 mp fine, Bodega Carretera Reynosa, a 2.5 mp fine. All of them due to lack of compliance with conditions and due to reforestation issues; the first four are still under litigation and the last one was already payed to the authority. 28,316 187,011 2014 CAM ND 30,137 224,227,432 22,241,875 202,707,996 23,672,435 2,780,234 2,959,054 Total Backhaul Reverse Logistics Total Backhaul Reverse Logistics transporting members of the (trips reduced) workforce Kilometers not covered 33,501,837 3,811,620 CO2 emissions reduced (tonCO₂eq) trip reduction collected cardboard nationwide (ton) 34,376 5,542 29,690,217 28,834 1,454,760 1,235 33,327,485 5,971,814 30,747 5,509 27,355,671 25,237 1,669,440 1,417 206,958 63,527 143,431 170,216 170,216 204,980,000 182,320 72,827 182,320 132,153 recycle shrink-wrap 11,497 11,497 14,497 14,497 nationwide (ton) saved gallons 564,684 EN31 Environmental investment (mp) 487 (only energy efficiency) 121,230 342 (1) ND 257 (only energy efficiency) 139,120 435 Total environmental Waste treatment costs, GHG 126 141 protection emision treatment and expenditures and restoration (mp) investments by type EN32 Percentage of new suppliers that were screened using environmental criteria EN33 Significant actual and potential negative environmental impacts in the supply chain and actions taken 2014 Financial and Corporate Responsibility Report NA NA 125#25Environmental Indicator EN34 Number of grievances about environmental impacts filed, Content 2013 Mexico 2013 CAM 2014 Mexico 2014 CAM addressed, and resolved through formal grievance mechanisms 011 Other significant social responsibility and sustainability activities Significant company social responsibility and sustainability activities Environmental leadership Eco-efficiency free program to drive the value-chain competitiveness carried out by Walmex together with Semarnat (Department of the Environment and Natural Resources). Results: • 99 enterprises completed the course 150 trained people 22.6 mp investment (ROI = 5 months) • Savings: Water: 234 milion liters per year Power: 3.9 milion kWh per year GEI: 6,143 tons of CO2 per year Recycling: 3,603 tons a year Pesos: 50 mp Sustainable Packaging Scorecard Free tool that reveals the environmental impact of packaging. The final objective is waste reduction, more efficient supply chains as well as driving innovation and sustainable practices. Results: • 5,265 captured items. 185 participating suppliers. Logistics: .Collection of 71 tons of store donations for NGOs. .Collection of 944 tons of customer donations for the Catrina and Manuel natural disasters. NA Eco-efficient Chain Consultancy on-line Program on eco-efficiencies in order to drive our value chain competitiveness. The program is carried out by Walmex together with the IGS (Global Sustainability Institute) and the ITESM (Technological Institute of Monterrey) Mexico City Campus. Some 29 companies are registered in that program and 20 of them completed the first stage. Exchange of best practices Following-up on 2013 sustainability Forum "Juntos por un Planeta Mejor" (Together for a Better Planet) we cunducted 4 workshops to share best practices among different companies. Topics: Logistics, sustainable enterprises, carbon footprint measurement and communication of sutainability innitiatives to customers. Sustainability Index We conducted a pilot on the Item Sustainability Index, which is a tool aimed at identifying the most significant environmentaly impacted areas regarding product category as well as the actions to minimize such impact. This tool is life-cycle centered and focused on actions aimed at improving those phases that can drive significant changes, based on each product category. The pilot test phase included 4 categories: coffee, detergents, dairy products and household paper goods. Participating enterprises answered a questionnaire regarding the environmental areas impacted by their products, identifying achievements and improavement opportunities. Logistics Collection of 87 tons of store donations for NGOs. 2014 Financial and Corporate Responsibility Report 126#26Labor practices and decent work* Indicator LA1 Total number and rates of new employee hires and Content 2013 Mexico 2013 CAM 2014 Mexico 2014 CAM Total number of associates: % vs % vs % vs % vs %W %W %W %W %W %M %W %W Total Total Total Total 100 212,541 Management 1 2,672 31 employee turnover by age group, gender, and region Non-management 99 209,869 Permanent associates: 96 203,892 Full-time 83 176,956 Part-time 13 26,936 Temporary associates: 4 8,649 49 Full-time 3 6,669 Part-time 1 1,980 KESKN 6 2 2 3 53 47 100 31,312 100 197,106 69 1 349 1 2,699 53 47 99 30,963 99 194,407 53 47 98 30,541 41 59 191,579 52 48 89 27,755 56 44 9 2,786 51 48 52 53 47 Temporary associates for 4 9,028 46 54 22-0 760 43 58 522 72 1 238 28 11 ∞ ∞ N w ± 8 83 158,099 33,480 55 5,527 4,000 51 1,527 6,490 54 SGSSG23235 48 100 32,218 41 68 1 378 37 47 99 31,840 41 48 97 31,203 41 48 92 28,744 39 45 8 2,459 58 48 3 985 41 49 60 589 38 55 45 40 396 47 46 0 30 23 བྲཱ&8&t?g&&ཤྩ རྗེ Christmas season New associates 100 56,917 Age group: <25 57 32,381 26-30 15 8,615 31-35 10 5,618 36-40 8 4,441 >=41. 10 5,862 +35888 47 39 61 51 49 58 63 31223 53 100 8,754 37 53 4,670 22 1,903 42 13 1,141 42 37 6 543 60 40 6 497 45 33274 33 67 38 62 58 47 55 888328 63 100 53 + ༥ཙངྒནྟེ 55,819 31,898 39% 15 8,487 5,343 4,147 5,944 ២ ៖ 8 8 8 8 53 100 61 50 50 59 41 62 38 40 025775 7,060 37 3,489 33 67 1,769 39 980 465 357 B&B 42 45 42 Associate turnover 100 110,567 44 56 Age group: <25 58 63,859 38 62 26-30 16 17,958 48 31-35 10 10,851 53 36-40 7 7,787 58 24338 100 8,754 53 4,670 52 22 1,903 47 13 1,141 42 6 543 >=41 9 10,112 58 42 6 497 4421 49 34 59 102 64 ន - 8 96,137 44 57 92 73 101. 94 109 MOOTO 54,452 37 16 15,531 47 10 9,420 52 7 6,959 57 10 9,775 57 622443 56 100 63 53 48 43 43 ONORE 8,492 35 37 3,139 29 27 2,284 16 1,353 9 798 11 918 48 322344 34 39 43 CARRER 28 63 58 61 * Including Banco Walmart associates 2014 Financial and Corporate Responsibility Report 127#27Labor practices and decent work Indicator LA2 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation Content Extra benefits standar for all full-time associates and part-time temporary associates Full time, part time and seasonal jobs, associate standards Holiday period for executives Holiday period for non executives Days off (paid holidays) Personal leave, Operation Asst. Managers Leave of absence Food Allowance Electronic Coupon Employee discounts Company Car, Executives Car Allowence, Executives Medical Check Up - Executives Life insurance Hospital Insurance Major Medical Expense Insurance Disability Allowance Holiday season celebration Seniority Acknowledgement Maternity Leave Paternity leave Pension Fund LA3 Return to work and retention rates after parental leave, by gender LA4 Minimum notice periods regarding operational changes, including whether these are specified in collective agreements Number of employees with right to maternity/paternity leave Number of associates who have exercised their right Number of associates who returned to work after leave Minimum pre-notice period - for associates and their elected representatives- that is usually used before implementing significant operation changes that could significantly impact them 2014 Financial and Corporate Responsibility Report 2013 Mexico 2013 CAM 2014 Mexico 2014 CAM Part-time/ Part-time/ Full-time Full-time temporary Part-time/ temporary Full-time Part-time/ temporary Full-time temporary с AB BBCB ACB с CB В B B B CAOBCBBBB C C A A A A C B B BB BBB В В с BBBBBCB BBB B B AB B CB AA BCB B B ACBB В B B AB A A* BBBBBBB CBBCB C B B A A BBBBCO *GT: C A A 7,734 5,913 returned to work by December 31, 2013. 100% 6,748 1,008 5,282 returned to work by December 31, 2014. The law does not include this figure. 1,121 128#28Labor practices and decent work Indicator LA5 Percentage of total workforce represented in formal joint management- worker health and safety committees that help monitor and advise on Occupational health and safety programs LA6 Type of injury and rates of injury, occupational diseases, lost days, and absenteeism, and total number of workrelated fatalities, by region and by gender Content 2013 Mexico % of associates participating in Health and Safety Comittees 18% Associates per business unit 5-10 Level of operation Associates trained Indicate if mild labor accidents are included or not (requiring first aid) Indicate if "days" mean "calendar days" or "work days" Accounting method for "lost days" Registered accidents Workplace/ corporate office. 113,880 Mild incidents excluded. Days Calendar days. As per Mexican Social Security method to score lost days as "work-related accidents". 2013 CAM 100% of the associates are represented by occupational health, hygiene and safety committees. Approximately 10% of them are active members of such committees. 2014 Mexico 18% from 4 to 10 associates depending on the size of the store. 5-10 Workplace/Regional. 11,770 with 470 training courses. Workplace/ corporate office. 191,530 Mild incidents not requiring medical leave Mild incidents excluded. are excluded. Days working days. From the moment the treating physician issues the medical leave, which usually coincides with the date of the accident. Days Calendar days. As per Mexican Social Security method to score lost days as "work-related accidents". 2014 CAM 100% of the associates are represented by occupational health, hygiene and safety committees. Approximately 10% of them are active members of such committees. from 4 to 10 associates depending on the size of the store. Workplace/Regional. 16,456 with 814 training courses. Mild incidents not requiring medical leave are excluded. Days working days. From the moment the treating physician issues the medical leave, which usually coincides with the date of the accident. 13,436 Commute-related Work-related risk 5 Sick days Disabled associates Absolute number of work-related fatalities Rules and regulations to record and communicate accidents 249,447 11,971 0 Accidents scored as work-related, based on Mexican Social Security rules and regulations. Mild incidents excluded. 2014 Financial and Corporate Responsibility Report 1,310 12,565 This indicator is not calculated, it is scored as accidents/one thousand associates = 4.1. 3 27,441 159,534 6,761 1 9,611 2 1,097 This indicator is not calculated, it is scored as accidents/one thousand associates = 3.9. 23,924 8,701 0 129#29Labor practices and decent work Indicator LA7 Workers with high incidence or high risk of diseases related to their occupation Content 2013 Mexico Maintenance personnel. • First-aid brigade personnel who may be in contact with biological waste. Display personnel who may be affected by solvent exposure -Personnel in DCs exposed to hazardous fluids such as ammonia. 2013 CAM Based on the risk mapping of different positions in the company, the possibility of contracting a specific disease as the sole result of the job is very low. • 2014 Mexico Maintenance personnel. First-aid brigade personnel who may be in contact with biological waste. Display personnel who may be affected by solvent exposure. • Personnel in DCs exposed to hazardous fluids such as ammonia. 2014 CAM Based on the risk mapping of different positions in the company, the possibility of contracting a specific disease as the sole result of the job is very low. LA8 Health and safety topics covered in formal agreements with trade unions LA9 Average hours of training per year per employee by gender, and by employee category Training investment (mp) Classroom Distance learning 93 54 39 Total trained associates %W %M (including associates not with the company) 212,444 54 46 MO Man-hours (million) 2.6 Training (man-hours) Senior management level Management level Department management level Hourly 2014 Financial and Corporate Responsibility Report Compliance with labor law in each country where we operate. 5 77 8 66 11 %W %M %W %M 21,775 240,496 53 47 11,374 41 59 0.1 2.9 0.2 4,084 539 7,371 317 698,814 25,861 665,136 16,238 409,183 29,960 291,287 39,380 1,496,216 71,502 1,901,064 92,057 130#30employees and assist (BUT), non-management Labor practices and decent work Indicator LA10 Programs for skills management and lifelong learning that support the continued employability of Content Total number of permanent associates 2013 Mexico 2013 CAM 2014 Mexico 2014 CAM %W %M %W %M %W %M Associates %W %M 203,892 Promotions 22,750 Universal Talent Base 21,789 55 50 53 47 30,541 41 59 194,407 53 47 31,203 41 59 50 50 3,459 67 33 33 22,189 51 49 49 3,094 34 66 55 45 NA 28,091 44 56 52 50 50 associates them in managing career endings Promoted associates part of the Talent Base 5,644 52 48 NA % vs. total Talent Base 26 NA % vs. total promotions 25 Top Talent (TT: accelerated 435 34 66 90 development plans) TT associates promoted 43 28.6 71.4 % vs. total TT 11 66 36 % vs. total promotions 7,338 52 26 33 0.1 53 33 66 441 36 64 134 41 59 6 50 50 103 46 54 11 73 27 10 11 23% 8% 0.2% promotions vs total CAM 0.2% vs executive promotions: 25% 12% 149 18 159 0.4% 55 59 48 $6 + % F 75 25 FR TT women Corporate training Courses taught Trained associates 11,683 76 14,337 4,600 211,185 1,558 181,885 2,086 2,103,900 37,881 1,831,904 23,581 10 24 10 11.3 22 134,649 19 3 Man-hours Man-hours per associates Investment in training External Training Associates in open education system (education 1,064 government-authorities) Financing for external 2 training of associates Total amount financed (mp) 9 NA Associates 1,596 Financing for external LA11 Percentage of employees receiving regular performance and career development reviews, by gender and by employee category training of TT Total amount financed (mp) Associates Annual evaluation for permanent associates who have been with the company for at least one year Evaluated associates % of permanent associates from total headcount 7 33 532 147,155 120,760 88 82 2014 Financial and Corporate Responsibility Report 755 1 NA 756 བསླ 142 23,050 135,760 7,327 24 24,111 107,404 7,177 79 23 23 131#31Labor practices and decent work Indicator LA12 Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, Content Total number of permanent associates Women Men Special abilities 2013 Mexico 2013 CAM %W %M 203,892 107,517 96,375 NA 2014 Mexico 2014 CAM %W %M %W %M %W %M 30,541 191,579 52 48 31,203 12,469 100,147 12,743 18,072 91,432 18,460 169 28 72 522 41 59 161 27 73 Age groups 203,892 <30 years 92,476 45 55 16,992 35 65 87,558 44 56 16,320 35 65 and other indicators of diversity 30 years < 50 years 95,197 60 40 12,869 47 53 89,780 60 40 13,396 47 53 > 50 years 16,219 56 44 1,451 52 48 14,241 56 44 1,487 51 49 888 LA13 Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation LA14 Percentage of new. suppliers that were screened using labor practices criteria LA15 Significant actual and potential negative impacts for labor practices in the supply chain and actions taken LA16 Number of grievances about labor practices filed, addressed, and resolved through formal grievance mechanisms Total number of claims 2014 Financial and Corporate Responsibility Report There are no salary differences based on gender, age, religion, sexual preference or political ideology. We have a salary pay band and differences may arise due to individual performance, which is evaluated annually based on success behaviors and seniority. NA NA NA A total of 6,152 lawsuits (suppliers 361/ associates 5,791). Some 5,764, from 2014 and previous years were settled (5,180 associates and 584 suppliers). NA 132#32Human rights Indicator HR1 Total number and percentage of significant investment agreements and contracts that include human rights clauses or that underwent human rights screening HR2 Total hours of employee training on human rights policies or procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained Content 2013 Mexico 2013 CAM Total number of investment agreements There are no investment agreements. Total number or contracts % of contracts with clauses subject to analysis on human rights matters Training on the Statement of Ethics 2014 Mexico 2014 CAM The Vendor Agreement signed with all suppliers establishes terms of supply and includes clauses regarding compliance with applicable legal provisions, depending on the activity performed by the supplier and based on their manufacturing, production or import description, including provisions pertaining to underage employment and payment of fringe benefits, included in Labor Law. } NA NA 100% Operations: 286,826 hours of men-training, coverage: 56% of the Staff: 5,362 hours of men-trining, coverage: 73%. • Training on "Leading with Integrity" (Liderando con Integridad) for all Home Office associates in the 5 countries where we operate. (current and new). On-line Ethics courses with 97.47% accomplishment (2,371 current and new associates). Ethics on-boarding training at stores and manufacturing plants. •Training on "What Pepole with Integrity Do" (Que hace la Gente con Integridad) (primary operation groups and Home Offices) in 12 sessions. Training on "Ethics Findings" (Hallazgos de Ética) to primary operation groups, Agro-industry Development, Logistics and Human Resources (Operation, Format and District Managers) in 9 sessions. HR3 Total number of incidents of discrimination and corrective actions taken Training courses on Equalilty and Inclusion Trained associates Man-hours Associate Hot Line (internal mechanism) Total number of incidents Incidents with disciplinary actions taken, based on internal rules and regulations Incidents not proved Other incidents Incidents of clients/ associates Corrective measures adopted Internal mechanisms of communication in case of distisfaction or disagreement. Service and solution mechanisms for disagreements 998 316 682 1,523 ethics incidents closed. 17,107 12,830 1,170 340 830 2,196 (other incidents don't include 1,170 ethics incidents). Disciplinary measures range between a verbal coaching until the termination of the labor relationship. The current mechanism to receive any Statement of Ethics - related inquiry, statement or report is through the "Ethics Hotline". In addition it is possible to send a report directly to the Ethics Office or to any supervision level of the associate. 2014 Financial and Corporate Responsibility Report 359 436 133#33Human rights Indicator HR4 Operations and suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and measures taken to support these rights HR5 Operations and suppliers identified as having significant risk for incidents of child labor, and measures taken to contribute to the effective abolition of child labor Content Type of center and supplier Measures adoppted by the organization during during the reporting period aimed at defending freedom of asociation and the right to collective bargaining Type of center and supplier Measures taken to contribute to the effective abolition of child labor 2013 Mexico 2013 CAM Walmex fully complies with Mexican Labor Law by only hiring people over 18 years of age. The Vendor Agreement and the Ethical Standards Program for suppliers includes labor liability clauses related to compliance with Labor Law and corresponding rules and regulations in Mexico. 2014 Mexico 2014 CAM None, all in strict compliance with the Labor Law of each country. Walmex fully complies with Labor Law in each country where we operate Terms and conditions of the business relationship must be set forth in order to be a supplier or service provider for the Company, including the obligation to comply with applicable legal provisions, related to not hiring underage people or foreigners without legal documentation, and payment of all fringe benefits established by labor law, among others. Walmex fully complies with Mexican Labor Law by only hiring people over 18 years of age. The Vendor Agreement and the Ethical Standards Program for suppliers includes labor liability clauses related to compliance with Labor Law and corresponding rules and regulations in Mexico. Walmex fully complies with Labor Law in each country where we operate Terms and conditions of the business relationship must be set forth in order to be a supplier or service provider for the Company, including the obligation to comply with applicable legal provisions, related to not hiring underage people or foreigners without legal documentation, and payment of all fringe benefits established by labor law, among others. HR6 Operations and suppliers identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of all forms of forced or compulsory labor HR7 Percentage of security personnel trained in the organization's human rights policies or procedures that are relevant to operations Type of center and supplier Measures adoppted by the organization thoughout the reporting period, aimed at contributing with the elimination of forced labor. Internal mechanisms in case of disagreement. Loss prevention personnel Subcontracted security personnel Corporate compliance. Walmex complies with occupational safety standards and laws, established by official authorities, thereby guaranteeing that our corporate performance and behavior prevent said practices. Open-door Policy. Ethics Helpline/ Hotline. Regulator y Compliance. 100% • Loss prevention personnel is being constantly trained on Walmart Culture, Ethics and Anticorruption policies and procedures; such training allows them to know and reinforce the way they should act concerning human-rights matters. Store Training is coordinated by HR Operations. In addition they sign the Statement of Ethics required by the Company. Security suppliers outsourced by the Company must comply with certain standards, among them, due dilligence processes; In addition there are clauses regarding anticorruption, adherence and compliance with applicable laws in Mexico included in the agreement and all of them under the DH umbrella. Document execution for Supplier Representations and Guarantees. 100% 2014 Financial and Corporate Responsibility Report 134#34Human rights Indicator HR8 Total number of incidents of violations involving rights of indigenous peoples and actions taken HR9 Total number and percentage of operations that have been subject to human rights reviews or impact assessments HR10 Percentage of new suppliers that were screened using human rights criteria HR11 Significant actual and potential negative human rights impacts in the supply chain and actions taken Content 2013 Mexico 2013 CAM 2014 Mexico 2014 CAM There are no incidents recorded. Walmex's main basic belief is Respect for the Individual. All company operations are carried out in strict compliance with the law and respect for human rights. NA NA HR12 Number of grievances about human rights impacts filed, addressed, and resolved through formal grievance mechanisms There are no incidents recorded. 2014 Financial and Corporate Responsibility Report 135#352014 Mexico 2014 CAM Society Indicator S01 Percentage of operations with implemented local community engagement, impact assessments, and development programs Content Philanthropy Development programs Impact assessments Participation with the community Total amount of resources channeled (mp) % from the company % from partners, customers and suppliers Beneficiaries 2013 Mexico 2013 CAM Hunger/Productive chains/Women/ Volunteerism and disasters. Impact measured through two indicators: benefited families' income increase and food availability. 464 94 6 40 99 1 466 38 States Partner Institutions Development of productive capacities Benefited Producers Indirect Beneficiaries States %increase in beneficiariy income Sales (mp) Profit returned Participating stores Store Items Benefited Institutions 95 5 99.1 0.02 825,831 NC: 24,574, CR: 786,818, ES: 17,413, HN: 39,914, GT: 378,345. Total: 1,247,064 995,490 In 31 states and Mexico City 215 5 countries NC: 63, CR: 78, ES: 11, HN: 31, GT: 42. Total: 225 In 31 states and Mexico City 158 NC: 90,449, CR: 582,380, ES: 34,369, HN: 35,125, GT: 679,930. Total: 1,422,253 5 countries NC: 14, CR: 24, ES: 8, HN: 12, GT: 6. Total: 64 3,837 20,750 Oaxaca, Puebla, Colima, Michoacán, Chiapas, Guerrero, Chiahuahua, Nuevo León, Estado de México, Yucatán, Zacatecas, Guanajuato, Hidalgo. 37% 1,184 Gourmet Coffee Cooperatives GT: with 136 female growers in Guatemala with AGER (Trade Association of Rural Businessman) Contribution $320,000. ES: Sustainable Fishing and 9 commercialization of fishery products in El Salvador with the USAID (United States 1 302 127 14 Agency for the International Development) -Contribution $256,000 HN: Installation of 250 ecological stoves in order to reduce lung diseases in 250 poor households in Honduras, together with AHDESA (Honduran Association for Development) - Contribution $403,200. 20,103 24,718 Oaxaca, Michoacán, Coahuila, Veracruz, Nuevo León, Chihuahua, Yucatán, Estado de México, Mexico City, Campeche, Guerrero, Chihuahua, Guanajuato. 61% 15 0.8 313 118 16 ES: $294,600-peso donation to "Cooperativa de Pescadores Artesanales" (a Fishermen's Cooperative) of Playa El Cuco in Usulutan, in order to help them become suppliers, benefitting 84 fishermen. Fight against hunger Direct Beneficiaries Indirect Beneficiaries States Benefited Institutions Tons of Food Channeled Children treated with malnutrition % of children with normal nutrition status Backyards 2014 Financial and Corporate Responsibility Report 35,584 NC: 6,400, CR: 35,000, ES: 15,000, HN: 10,579, GT: 43,200. Total: 110,179 752,407 ES: 32,565, NC: 12,700, CR: 33,900, HN: 13,000, GT: 550. Total: 92,285 52,655 In 31 states and Mexico City Support to Food Banks in CR, NC, HN, ES and GT 194 16,314 In 31 states and Mexico City 133 Support to Food Banks in CR, NC, HN, ES and GT 12,071 NC: 335, ES: 10, CR: 1,397, HN: 80, GT: 112. Total: 1,934 21,702 NC: 124, ES: 21, CR: 1,602, HN: 52, GT: 5. Total: 1,804 5,357 1,380 42 62 800 397 136#36Society Indicator Content Water systems Eco-friendly toilets Green stoves Women empowerment Women registerd in the program "Woman, you can count on us" 2013/, "Small producer, you can count on us" 2014 Courses aimed at starting a new business or improving an existing one Maintenance grants for Senior High School and 2013 Mexico 2013 CAM 2014 Mexico 552 133 55 94 25 255 25,456 women "Mujeres con Futuro" (Women with Future) in CR, NC, HN and ES with World. Vision Contribution 3 mp. 2,353 women/ 932 men 25152 NC: Entrepreneurial Development for 54 female banana -growers with VECO Meso America - Contribution $135,897. 3,285 304 NA Technological University level Women supported by 28,019 production and food programs HN: Strengthening of 100 female micro entrepreneurs, together with the Chamber of Commerce and Industry in Tegucigalpa - Contribution $115,200. 12,629 126,343 2,249 131,055 3,493 NC: 850, CR: 2,540, ES: 1,191, HN: 2,205, GT: 1,204. Total: 7,990 NC: 18, CR: 89, ES: 34, HN: 66, GT: 19. Total: 226 0 150 (18% customers and 82% Walmart Mexico Foundation). Community support Volunteers Number of activities carried out (to improve community public spaces) Tons of help channeled in support of victims affected by natural disasters Support for Natural Disasters 1,888 (50% customers and 50% Walmart Mexico Foundation). Hurricane Ingrid and Manuel. 2014 Financial and Corporate Responsibility Report Not ocurred natural disasters. 2014 CAM GT: Support for industry- owner women in rural areas, regarding training, association and competitiveness. $184,125-peso donation benefitting 160 women. ES: Paratnership with "Voces Vitales" for a women Mentorship Program. Donation: $427,170. HN: Strengthening of 100 enterpreneurships led by women microentrepreneurs together with the Chamber of Commerce and Industry in Tegucigalpa. Business Development for 55 banana-producer women, COOPEMAD with VECO Mesoamerica. Donation: $156,395. CR: 276 women, benefited by the food bank, attended economic empowerment and autonomy workshops in order to have the necessary tools to drive personal or communal entrepreneurships. 76 women were benefited by the food bank of Ciudadela de León XIII in San José y de Limón, where communal entrepreneurships received training and have been supported to have sustainable and profitable enterprises. NC: 1,303, CR: 1,806, ES: 991, HN: 19,953, GT: 1,412. Total: 7,507 NC: 6, CR: 25, ES: 31, HN: 7, GT: 27. Total: 96 Boris Tropical Storm, heavy rains in Coahuila, river pollution in Sonora, Odile Hurricane. NI: 6.6°-magnitude earthquake on the Richter scale, on April, impacting Nagarote y Mateare. 3 137#37Society Indicator Content and suppliers 2013 Mexico Programs with customers Beneficiaries of the 2013 CAM 2014 Mexico 2014 CAM Campaiagn "Do Magic" Toys channeled Winter Garments channeled 159,923 HN: Hiper Soli Campaign. 404 supported people. Donation $96,189. 113,432 ES:Donation for the "Toys in exchange for smiles" (Juguetes x sonrisas) campign of TCS Foundation, benefitting 3,500 children 46,491 "Christamas Tour" in ES, "Tree of Angels" (Árbol de Ángeles) in our Home Offices of the 5 countries where we operate; both campaigns with children institutions. 793 children benefited. Environmental education program on recycle wasted and future customers program in Despensa Familiar 163,510 HN: "Environmental friendly Schools" Program: children participation in recycling and taking care of environment activities in Paiz stores. "Future Customers" Program, consumption education for the children that will become the customers of the future, and environment care in Despensa Familiar. Pilot Program in Offices, DCs and 12 BA stores. Hiper Soli campaign in HN. 1,822 children and elderlies. 117,210 ES: Donations to the "Juguetes x Sonrisas" Campaign of TCS Foundation, 3,500 children. Ten "Learning how to recycle "workshops, with the participation of 1,290 children and the support of 337 volunteers. Some 990 children participated in the program "Educating children consumers" visiting DDJ and the supermarket exhibition in the Children's Museum, Tin Marín, with the support of 237 volunteers. 46,300 GT: Interactive sponsorship display of a supermarket area in "Museo de los Niños" (Children's Museum), with dummie strategic brand display. Donation: $110,475. Social Assistance Cards (sales mp) Supplier donations (mp) 3 2 27 CR: Breast Cancer, pink-bag sale, benefitting Ana Ross Foundation. Donation: $218,004. 25 In all locations we participate with the community striving to be a good neighbor, benefiting our community, caring for the environment and supporting the economy of families; thus, we do not represent a negative impact on communities. SO2 Operations with significant actual or potential negative impacts on local communities SO3 Total number and percentage of operations assessed for risks related to corruption and the significant risks identified Number and % of centers evaluated concerning corruption-related risks Significant corruption-related risks that have been identified as a result from evaluations The Statement of Ethics is the backbone of Walmart culture and guarantees our compliance with the law. 2014 Financial and Corporate Responsibility Report Our Statement of Ethics is the Walmart Culture Backbone that guarantees our compliance with legislation. A Corporate anticorruption risk analysis was conducted covering 100% of the operation in Mexico, and reinforcing it with continuous training on Anticorruption Policies and Procedures. The Statement of Ethics is the backbone of Walmart culture and guarantees our compliance with the law. 138#38Society Indicator SO4 Communication and training on anticorruption policies and procedures SO5 Confirmed incidents of corruption and actions takens Content Number of business partners and associates who have been informed about the Company's policies and procedures, in addition to corruption-fighting training Associate incidents. Number of confirmed corruption cases resulting in either warnings or layoffs of associates Supplier events; number of confirmed cases resulting in termination or not renewing agreements with business related violations partners due to corruption- Measures taken as a result of an incident. Lawsuits against the company or any of its associates and the outcome. 2013 Mexico 2013 CAM As an integral part of Walmart Anticorruption Program, classroom training courses and workshops were delivered to 9,694 associates in areas of major interaction with the program and with third-party intermediaries. The on-line version of the anticorruption training course was launched this year reaching 11,050 associates. Currently, Walmart is going through an investigation on alleged violations to the FCPA (Foreign Corrupt Practices Act). For further information visit the following sites: http://www.walmartmexico.com.mx/descargas/walmex-2do-trim-2012-nota1.pdf http://news.walmart.com/news-archive/2013/01/10/walmart-statement-in- response-to-jan-10-letter-from-congressman-waxman-congressman-cummings http://news.walmart.com/news-archive/2012/12/17/walmart-statement-in- response-to-new-york-times-article-about-allegations-of-corruption-in-mexico http://news.walmart.com/news-archive/2012/04/24/updated-walmart-statement-in- response-to-recent-new-york-times-article-about-compliance-with-the-us-foreign- corrupt-practices-act http://news.walmart.com/news-archive/2012/04/21/walmart-statement-in- response-to-recent-new-york-times-article-about-compliance-with-the-us-foreign- corrupt- 2014 Mexico 2014 CAM As an integral part of the Walmex Anticorruption Program, 23,096 associates participated in courses and workshops. Also 773 suppliers were trained. In order to encourage identification and resolution of integrity-related matters and other highly relevant risks, Walmex has established global escalation and investigation procedures to identify specific categories of cases or events that must be reported to the Global Ethics Office in Bentonville. In addition a global Hot line has been operating for some years now, making sure that every Walmex associate is able to report any integrity-related issue. Currently Walmex is under investigation due to alledged violations to the US FCPA for further information visit: http://www. walmartmexico.com.mx/descargas/walmex-2do-trim-2012-nota1.pdf http://news.walmart.com/news-archive/2013/01/10/walmart-statement-in-response-to-jan- 10-letter-from-congressman-waxman-congressman-cummings http://news.walmart.com/news-archive/2012/12/17/walmart-statement-in-response-to- new-york-times-article-about-allegations-of-corruption-in-mexico http://news.walmart.com/news-archive/2012/04/24/updated-walmart-statement-in- response-to-recent-new-york-times-article-about-compliance-with-the-us-foreign-corrupt- response-to-recent-new-york-times-article-about-compliance-with-the-us-foreign-corrupt- practices-act, http://news.walmart.com/news-archive/2012/04/21/walmart-statement-in- SO6 Total value of political contributions by country and recipient/ beneficiary S07 Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes Monetary value of economical, political and in-kind donations, made directly or indirectly by the Company Pending or settled lawsuits, initiated as a result of competition behavior or legislation breaches against free competition and monopolistic practices, where participation of the company was proved. Main results of such allegations, including sentences and adopted No contributions to political parties or related institutions were reported. No anti-trust or unfair trade activities have been incurred. measures. 2014 Financial and Corporate Responsibility Report NA No ongoing trials (pending to be settled) nor settled ones during 2014 against the company for monopolistic nor unfair competition practices. There is only one criminal proceeding pending resolution (DIBOYCO/CSU) which is in the last procedural stage concerning related monopolistic practices. Such proceeding did not starat in 2014 (it started in 2001 at an administrative stage). 139#39Society Indicator SO8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations SO9 Percentage of new suppliers that were screened using criteria for impacts on society Content Total monetary value of the most significant penalties; number of non-monetary sanactions. Proceedings proposed before the arbitration institutions. 2013 Mexico 2013 CAM 2014 Mexico 2014 CAM There is no record of administrative penalties, significant fines or non-monetary penalties. (Considering significant those exceeding 1.2 mp). NA SO10 Significant actual and potential negative impacts on society in the supply chain and actions taken SO11 Number of grievances about impacts on society filed, addressed, and resolved through formal grievance mechanisms Number of suppliers whose social impact has been evaluated Number of suppliers with real significant negative social impacts Significant negative impacts on society, whether real or potential, that have been. found in the supply chain Some 1,031 TPI's, BP's and DR's were approved via the DD process established in the orruption Procedures. Meetings were held with the highest risk units in order to analyze services rendered by their suppliers and determine how many of them should go through the DD process. Regarding all suppliers interacting with government agencies, DD is performed to identify if such suppliers have been involved, directly or indirectly in any corruption- related lawsuit or relevant situation, or, if the supplier is a public servant, in order to determine if the above mentioned situations could represent a risk for Walmex or a negative social impact. The DD process must be renwed every two years so as to ensure there has not been significant changes in the supplier's structure and that such supplier has not been involved in any risk regarding curruption matters that could affect its status of approved supplier. The approved supplier is trained on Walmart's Anticorruption Policy in order to make sure the supplier is familiar with it and complies with it, as long as it has a commercial relationship with Walmex. None 2014 Financial and Corporate Responsibility Report 140#40Indicador Product responsibility Content 2013 Mexico 2013 CAM 2014 Mexico PR1 Private Label Percentage of significant product Self-service and service categories for which health and safety impacts are assessed for improvement Concept development No Research and Development (R&D) Yes Yes Yes Certification Yes Yes Manufacturing and production Yes Yes Marketing and promotion No. No Storage, transportation and Yes Yes supply Use and service No Yes Disposal, reuse and recycling Yes No zz á á á á á z Yes Private Label products % products evaluated 1,915 90 1,144 100 2,201 70 (Private Label) Sam's Club Concept development Research and Development (R&D) Certification Manufacturing and production Marketing and promotion. Storage, transportation and supply Use and service Disposal, reuse and recycling Private Label products % products evaluated 2014 Financial and Corporate Responsibility Report Manufacturers assign life-cycles to the product based on product nature. There is a strict control to avoid the selling of items with expired life-cycles. Each business unit performs daily reviews. 2014 CAM Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes No 1,287 100 Constantly monitoring DCs as well as audit processes to suppliers and stores, so as not to commercialize expired or wrongly labeled products. No Yes Yes Sí Yes NA NA NA Yes No Yes 292 70 141#41Product responsibility Indicador PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle, by type of outcomes. PR3 Type of product and service information required by the organization's procedures for product and service. information and labeling, and percentage of significant product and service such information requirements Content Total health and safety incidents Fines or sanctions Warnings Non-compliance of voluntary codes Visits from sanitary authority (Federal Bureau of Consumer Interests Profeco) Withdrawal orders Expiration date withdrawall order Information and Labeling requirements 2013 Mexico 2013 CAM 2014 Mexico 20 The Secretary of Health imposed 16 fines, and the Consumer Protection Agency, 151. The Secretary of Health issued 16 warnings. Out of 3,345: 2,239 were carried out by the Secretary of Health, and 1,106 by the Consumer Protection Agency 58:21 were ordered by Secretary of Health and 37 Consumer Protection Agency. 20: 6 of which were carried out by the Secretary of Health, and 14, by the Consumer Protection Agency. Content origin of products and services. Yes Contents, specially regarding substances that could have evironmental or social impacts. None, because we take special care in our private labels so that they do not generate neither environmental nor social impact. Yes categories subject to Safety instructions in products or services. Elimination of the product, and environmental or social impact. Yes Others Private label domestic products labeling undergo a review and validation process by the Legal department. Throughout 2013, the Legal department analyzed 609 labels of private-labeled food, general merchandise and drugs. The Strategic Brand department had Bufete en Comercio Exterior y Normalización, S.A. de C.V. review 429 labels of various private label products. • Commercial agreements with suppliers include obligations to comply with regulations. Corporate Quality performs random inspections of private label products located at DCs to validate labeling information. 100% of private label products labeling must be validated by internal areas of the company or credited verification units. NA • Several product categories such as food, cosmetics, toys, pharmaceuticals, textiles and others require specific requirements of regional law or countries. Compliance monitoring/advice/ ongoing training to areas to achieve 100% compliance. We have developed several verification Guide to minimize default risk and labels ideal models oriented towards internal and external compliance. 100 % Imported goods are supported to process General and toys reviewing/validating gear labels to ensure full compliance. Requirements not ask origin of the components of the product but in general. • Act as some countries call GT and CR declare content of substances such as lead and bisphenol and even prohibit their use. • Safe use of the product itself must be declared using instructions and hazard warnings on consumer products that require it. • Method of disposal is not required as part of the labeling. Other refers to specific performance requirements of law as product category. Private label products comply 100%. 2014 CAM 24 The Secretary of Health imposed 25 fines, and the Consumer Protection Agency, 196. The Secretary of Health issued 18 warnings. 0 Out of 4,543: 3,166 were carried out by the Secretary of Health, and 1,377 by the Consumer Protection Agency. Yes 46: 33 were ordered by Secretary of Health and 16 Consumer Protection. 24: 8 of which were carried out by the Secretary of Health, and 16, by the Consumer Protection Agency. None, because we take special care in our private labels so that they do not generate neither environmental nor social impact. Yes Yes Private label domestic products labeling undergo a review and validation process by the Legal department. Throughout 2014, the Legal department analyzed 910 labels of private-labeled food, general merchandise and drugs. The Strategic Brand department had Bufete en Comercio Exterior y Normalización, S.A. de C.V. review 462 labels of various private label products. • Commercial agreements with suppliers include obligations to comply with regulations. • Corporate Quality performs random inspections of private label products located at DCs to validate labeling information. 100% of private label products labeling must be validated by internal areas of the company or credited verification units. 846 visits from Health authorities. 637 visits from consumer protection authorities. Information and labeling requirements are the same mentioned in 2013 column. In 2014 Compliance followed through on the monitoring, advice, and training regarding labeling requirements by product category and by country on relevant areas including strategic brands. Global Sourcing Team in Mexico was trained and certified onToy and GM Labeling; review and validation of labels was supported 100% as Commercial CAM is being certified. • New tools were developed to check labeling and ideal label models. In order to garantee external compliance, SME suppliers were trained in GT and we supported the updating of the document on Acceptance and Rejection Specs from DCs, Groceries and Consumables (Regional). Regarding Sanitary Registration, we followed up on theTop5 Supplier Updating Plan to guarantee effective response to all suppiers. 2014 Financial and Corporate Responsibility Report 142#42Product responsibility Indicador Content 2013 Mexico 2013 CAM 2014 Mexico PR4 Total number of Total labeling/ information instances 153 100 cases handled/resolved by CAM during 2013 Compliance. 214 incidents of non-compliance with regulations and voluntary codes and service information and Fine or sanction 37 No significant fines were reported in the period (fines over $1.2 mp are considered significant). 70 concerning product Warning 0 No 0 labeling, by type of outcomes PR5 Results of surveys measuring customer satisfaction Non-compliance with voluntary codes Non-compliance processes by the authoritie Private label cases Others Results or key conclusions of customer satisfaction surveys о 153 In 2 cases Profeco put a freeze on merchandise in the store. Legal answered the authority, stating that the inspector's observations were incorrect as these were unique ingredients. Corporate Quality performs random inspections of private label textile labels located at DCs. 315 products were rejected this year due to non- compliance with labeling NOM. 95% (with reference to the level of satisfaction regading complaints lodged) 1,661 satisfaction surveys conducted. Several within each catered event. Customer satisfaction is measured monthly via Store Track. Satisfaction Index 84%. No 0 2014 CAM • Two non-compliance events were found in ES, regarding labeling of imported • groceries that did not show information in spanish. Resulting fine: $96,930. Eight non-compliance findings regarding nutritional labeling and wrong Health Registrations for import goods resulting in written warnings. More than 1,000 labeling queries solved by regional Operations to guarantee compliance and/or minimize legal risks. 150 product inconsistency events internally solved via recalls, implementation of label correction of error measures, and recommendations given to involved areas. • 995 associates, trained on labeling matters (consumer protection). • 30 214 10 8 Corporate Quality performs random inspections of private label textile labels located at DCs. 302 products were rejected this year due to non-compliance with labeling NOM. 86% (with reference to the level of satisfaction regading complaints lodged) 2,757 satisfaction surveys conducted. Customer satisfaction is measured monthly via Store Track. Satisfaction Index - 85%. Customer communication channels, formal grievance mechanism Customer Service Call Center (CAT) Call center for customer information, comments and suggestions. • The complaint is channeled to the corresponding area. • Maximum response time: 48 hours (Supercenter 24 horas). The phone operator follows up until the instance is closed. Scaling system for specific situations. Customer Service Call Center (SAC) Call center for customer information, comments and suggestions. Customer Service Call Center (CAT) Call center for customer information, comments and suggestions. • The complaint is channeled to the corresponding area. • Maximum response time: 48 hours (SC 24 hours). • The phone operator follows up until the instance is closed. Scaling system for specific situations. Customer Service Call Center (SAC) Call center for customer information, comments and suggestions. CAT total calls % answers Total complaints % complaints % complaint response at or under 48 hours % response to complaints 2014 Financial and Corporate Responsibility Report 371,226 255,470 88 NA 17,579 17,093 4.7 6.7 77 NA 100 310,498 273,507 90 15,958 NA 17,311 555 5.1 6.3 NA 143#43Product responsibility Indicador Content 2013 Mexico Suppliers Execution controls in-store: Rally's: Review of execution standards in-store through Mystery Shoppers. Monthly indicator per unit and operator. The study measures indicators such as fastness, kindness, cleanliness and safety. • Variables measured: outstocks, correct pricing, lines at checkout, associates walking customers to needed products, and clean restrooms. A comprehensive report is delivered with the main opportunities found at the Call Center and Rally's. Supplier satisfaction survey Third-party quantitative study • measuring supplier performance and satisfaction level. • Annual indicator ranking the business • unit in the market. Benchmark vs. market. 2013 CAM 2014 Mexico Execution controls in-store: Rally's: Review of execution standards in-store through Mystery Shoppers. Monthly indicator per unit and operator. The study measures indicators such as fastness, kindness, cleanliness and safety. Variables measured: outstocks, correct pricing, lines at checkout, associates walking customers to needed products, and clean restrooms. A comprehensive report is delivered with the main opportunities found at the Call Center and Rally's. Supplier satisfaction survey Third-party quantitative study measuring supplier performance and satisfaction level. • Annual indicator ranking the business unit in the market. • This year, self-service is joined due to centralization. • Benchmark vs. market. 2014 CAM NA Bodega Walmart Superama Sam's Club 3633 O 5415 36236 2 8 6 1 2 10 PR6 Sale of banned or disputed products Rankings Supplier chain Business relations Categories Organitation In-store performance Indicate whether or not the NA company sells: banned products in certain markets questioned by stakeholders or debated by the public 2014 Financial and Corporate Responsibility Report Self-service NA Sam's Club 9 7 31666 12222 6 There is no evidence of this kind of products being commercialized. 144#44Product responsibility Indicador PR7 Total number of incidents of non-compliance with regulations and Content Total marketing communication incidents 2013 Mexico 25 procedures, of which 12 are errors in executing store signage according to current procedure and 13 competition arising from the lack of information in advertising materials, they were corrected immediately. 10 fines for comparative advertising and advertising in general 7. voluntary codes concerning marketing communications, including advertising, Fine or sanction promotion, and sponsorship, by type Warning of outcomes Non-compliance with voluntary codes 0 0 2013 CAM NA 2014 Mexico 14 procedures, of which 9 are errors in executing store signage according to current procedure and 5 competition arising from the lack of information in advertising materials, they were corrected immediately. 9 fines for advertising in general. 0 0 2014 CAM NA Non-compliance with regulations concerning to advertising used by merchandising have not been reported. PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services Irregularities causing the execution of the comparative procedure in force at units were correctly immediately, and Profeco received the corresponding evidence. Legal department constantly reminds stores of comparative advertising guidelines. Irregularities causing the execution of the comparative procedure in force at units were correctly immediately, and Profeco received the corresponding evidence. NA Amount of significant fines No significant fines were reported in the period (fines over $1.2 mp are considered significant). 2014 Financial and Corporate Responsibility Report None A total of 3.2 mp steming from 2 proceedings: WM Culiacán, 1.2 mp fine due to the lack of price display and egg-price increase display; fine imposed to NWM for 2 mp for the lack of accuracy in terms and conditions in the web site www.walmart.com No significant fines were reported in the period (fines over $1.2 mp are considered significant). 145#45Product responsibility Indicador OiPR Content 2013 Mexico 2013 CAM 2014 Mexico 2014 CAM Other significant product responsibility activities Other significant social responsibility activities Conflicts of interest H Distinction All Walmart de México management annually report any situation that may generate a conflict of interest. New management is being included every month. Currently, 178 business units hold the H Distinction awarded by the Secretary of Tourism to those who comply with best hygiene practices in food preparation and service. Currently, 190 business units hold the H Distinction awarded by the Secretary of Tourism to those who comply with best hygiene practices in food preparation and service. Private Label textile inspections Domestic suppliers Import suppliers Food Private Label in-bond industry inspections Not approved 14,403 261 Ethical Standards: import factories, 87.90% of factories in Green and Yellow. 46 Ethical Standards: local or domestic 213 suppliers factories, 77.0% of factories in Green and Yellow. GFSI: We audited 99% of Private Label suppliers. 3 plants GFSI: 23% failed the diagnostic audit Global Food Safety Initiative Certification (GFSI) 80% 235 suppliers 10% of providers certified, 4% in the certification process (audit and received Pre-certified tutors). Total: 102. 10,849 333 102 187 suppliers 2 plants GFSI: 98 Strategic Brand suppliers: 58% approveds in Manufacturing Best Practices and HACCP basic systems. 5% of suppliers re approved in a follow-up program. 82% de 273 plants 37% of suppliers were certified under some scheme approved by GFSI. Auditorías a maquiladoras de marcas propias de mercancías generales Not approved General Merchandise Private Label in-bond industry inspections Not approved 134 53 13 101 plants de 46 suppliers 10 0 21 0 Profeco complaints 972 1,667 Done 608 1,147 Pending 364 520 DCS industry inspections 352,465 575,628 Unnanounced store 27,321 7,686 store inspections. 26,714 7,932 store inspections. inspections 2014 Financial and Corporate Responsibility Report 146#462014 Financial and Corporate Responsibility Report Investor information Listing Mexican Stock Exchange Investor Relations Contact Mariana Rodríguez [email protected] Telephone +52 55 5283 0289 Corporate Responsibility Contact María Gisela Noble [email protected] Telephone +52 55 5283 0100, ext. 18106 ADR Sponsored Program The Bank of New York Investor Services P.O. Box 11258 Church Street Station New York, NY 10286-1258 +1 888 218 4375 [email protected] www.stockbny.com Ticker Symbol Bolsa Mexicana de Valores WALMEX ADR Sponsored Program WMMVY INTERNATIONAL OT CQX MARKET TIER WMMVY Bloomberg WALMEX MM WMMVY Reuters WALMEX.Mx WMMVY.PK Headquarters Blvd. M. Ávila Camacho 647 Colonia Periodista Delegación Miguel Hidalgo 11220 México, D.F. Phone: (52) 55 5283 0100 walmartmexicoycam.com walmex.mx cotiza en Bolsa Mexicana WALMEX ADMINISTRACIÓN Y FINANZAS ISO 9001:2008 Walmart de México ESR EMPRESA SOCIALMENTE RESPONSABLE NEMBER OF Dow Jones Sustainability Indices In Collaboration with RobecoSAM This Report may contain certain references to the future performance of Walmart de México y Centroamérica and thus should be considered estimates made in good faith by the Company. Said references only reflect management's expectations and are based on assumptions and information available at that time. As such, everything shall always be dependent on future events, risks and matters that cannot be analyzed with precision and which could affect Company results. f facebook.com/WalmartdeMexicoyCentroamerica @WalmartMXyCAM You Tube WalmartMexicoyCAM 147#47GRI Glossary A B BA BAE C CAM CR DCs DD DDJ ES GFSI GT HN IGS IMSS ITESM MB ME MG NC NGO NOM NWM Profeco SC Sco SE Sectur Semarnat SME SMGM SSA ΤΡΙ Walmex It is granted according to law It is not required by law but the Company grants it Bodega Aurrerá Bodega Aurrerá Express Higher than law requirements Central America Costa Rica Distribution Center Due Diligence Despensas de Don Juan El Salvador Global Food Safety Initiative Guatemala Honduras Institute of Global Sustainability Mexican Institute of Social Security Technological Institute of Monterrey Mi Bodega Private label General Merchandise Nicaragua Non Governmental Organization Mexican Official Standars Nueva Walmart de México Consumer Protection Agency Walmart Supercenter Social partner Secretary of Economy Secretary of Tourism Secretary of Environment and Natural Resources Small and Medium Enterprise Monthly General Minimun Wage Secretary of Health Third Party Intermediary Walmart de México y Centroamérica 2014 Financial and Corporate Responsibility Report 148