#1GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Client Satisfaction Study 2013: PRESENTATION ON FINDINGS Draft for feedback and finalization G Responses from survey of 200 Clients and 500 Stakeholders across Pakistan GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy October 4th, 2013 D WORLD BANK#2GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research G Consultancy World Bank Country Survey 2013 WORLD BANK Table of Content Introduction to the Survey and Methodology Highlights of the CSS-2013 Section 1: Overall Attitude & Awareness Towards World Bank in Pakistan 1.1: Awareness of World bank/IFC 1.2: Effectiveness of World Bank 1.3: Detailed attributes of World Bank 1.4: Aiding Pakistan in its Development Goals 1.5: Reason for failure and advise for future 1.6: Preferred priorities for World Bank as described by respondent 1.7: Delivery Mechanism Section 2: Views on Country Partnership Strategy 2.1: Strategy Awareness 2.2: Direction of the strategy 2.3: Performance of Government 2.4: World Bank Performance 2.5: Priorities for future Country Partnership Strategy Section 3: Views and Opinion about Services of World Bank 3.1: Views about cash Transfer and Social Protection 3.2: Views about Knowledge and research Page 19 Page 40 Page 52 Page 1#3GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy G continued........... Table of Content World Bank Country Survey 2013 Section 4: World Bank Access and Media Habits: Advisory for a Future Strategy 4.1: Sources of Information for Stakeholders/Clients 4.2: Access to World Bank 4.3: Views about World Bank Website 4.4: Preferred Way to Access World Bank 4.5: World Bank Access to Information Policy Section 5: Detailed Views about World Bank from Client side 5.1: Opinion about World bank's work in Pakistan 5.2: World bank as an Effective development partner 5.3: Effectiveness of World Bank's work in Pakistan 3.4: Views about Staff and Procurement 5.5: Views about World Bank Policy Institutes 5.6: Views about World Bank Programs Section 6: Miscellaneous WORLD BANK Page 64 Page 85 Page 122 Page 2#4GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Country Survey 2013 COMPOSITION OF THE TARGET POPULATION & SAMPLE ACHEIEVED WORLD BANK Target Population Sample Achieved Province Sindh Khyber Pakhtunkhwa N = 1684 (%) N =711 (%) 150 22% 283 18% 39 103 6% 6% Balochistan 24 3% 52 3% Punjab 454 65% 1130 71% Azad Jammu and Kashmir (AJK) 8 1% 8 1% Gilgit-Baltistan (GB) 3 4 0% 0% Federally Administered Tribal Areas (FATA) 17 2% 11 1% Sectors Social Services 1003 61% 317 47% Governance 151 22% 226 14% Infrastructure 102 15% 268 16% Trade and regional cooperation 66 10% 117 7% Rural Development 25 2% 27 4% Society and Development 5 1% 3 0% Environment and Natural Resources 10 1% 14 1% Public VS Private Public Private Client VS Stakeholder Stakeholder Client 764 46% 260 37% 908 54% 437 63% 915 54% 523 74% 769 46% 188 26% Page 3#5GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy: World Bank Country Survey 2013 WORLD BANK Field Work Survey Agency: Field work for this survey was conducted by Gallup Pakistan, the Pakistani Affiliate of Gallup International. Timelines of Field Work: Field Work started in late July and was completed in last week of October 2013. Methodology: Multiple modes were used including Postal Interviews, Face to Face Interviews and Online Interviews. Sample Size & Response Rate: Around 1600 Stakeholders and Clients were approached. The List was provided by World Bank and additions were made by Gallup Pakistan. Response rate among clients was significantly lower than among Stakeholders. Instrument: Questionnaire was adapted from the WB CSS Study held last year. Gallup Pakistan made required changes in the questionnaire to reduce complexity. Length of Interview was around 35-30 min. G For more details on Methodology, please contact Gallup Pakistan Contact details: Bilal Ijaz Gilani Email: [email protected] Page 4#6GALLUP PAKISTAN Affiliated with Gallup International Consultancy World Leaders in Marketing Research World Bank Country Survey 2013 SWOT Analysis SWOT Analysis WORLD BANK (emerging thematic hypothesis which would be fine tuned before presentation) Strengths: 1. DOUBTS ABOUT WB DIMINISH AS STAKEHOLDERS BECOME CLIENTS. IT IS GOOD NEWS THAT IMAGE IMPROVES AFTER EXPERIENCING THE 'PRODUCT'. 2. EVEN AMONG THE DOUBTERS WB IS SEEN AS THE BEST AMONG THE GROUP IN ITS CATEGORY. Weaknesses: 1. 2. Clients are uncertain and apprehensive about whether WB services are 'good value for money'. Both Stakeholders and clients have divided views about the effectiveness of WB and its Programs. G Page 5#7GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy Continued... SWOT Analysis Opportunities: World Bank Country Survey 2013 SWOT Analysis D WORLD BANK 1. There is considerable desire among stakeholders and clients to engage and share their 'priority areas 'with the World Bank. In this initial exercise they have identified EDUCATION and ENERGY as top two priorities for support by the WB. At this point we can only indicate that at the time of Presentation we shall make two one page slides to initiate discussion on Strengths, Weaknesses, Threats and Opportunities (a rudimentary SWOT). Apparently the WB will find stakeholders willing to engage with it, if it launched a meaningful process to include a wide set of stakeholders in its deliberation process. 2. The WB is seen as the best among the category of development assistance agencies. Its REPUTATION in terms of competence and trust seems better than others in the group. It has room to exercise leadership role in the group. G Page 6#8GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Country Survey 2013 HIGHLIGHTS HIGHLIGHTS SECTION 1 D WORLD BANK 1.1 Awareness of World Bank/IFC: Clients and Stakeholders are well-acquainted with the Bank/IFC The majority of respondents were aware of the World Bank's presence and work in Pakistan. A significant proportion of the stakeholders (84%) are somewhat-to-completely familiar about the Bank's presence and operations, while an overwhelming 97% of the Clients are cognizant of the Bank's work. 1.2 Awareness of World Bank/IFC: Differential awareness levels amongst Stakeholders and Clients Stakeholders and Clients differed in the awareness vis-à-vis IFC. While a 56% majority of the Clients were aware of the IFC, only 25% of the Stakeholders reported being aware of the institution. The majority of the stakeholders - 71 % - lacked awareness about the IFC.. 1.2.1 Overall Effectiveness: Positive Appraisal by the Clients, while Stakeholders remain uncertain Stakeholders and Clients differed in their assessment of the World Bank's effectiveness in Pakistan. While a significant 42% of the clients rated the World Bank's performance in Pakistan as effective, only 21% of the stakeholders shared this positive sentiment. A slight majority of the stakeholders - 37% - rated the World Bank as "ineffective". 1.2.2 World Bank Performance Relative to other Donor Agencies: First Among Equals Both Stakeholders and Clients viewed the World Bank favourably when compared with other donor agencies in Pakistan. 41% of the Stakeholders perceive the World Bank as significant when compared with other donor agencies, while a substantial 56% of the clients shared the same sentiment. G Page 7#9GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 HIGHLIGHTS WORLD BANK 1.3 Detailed Attributes of World Bank: Mixed Scorecard Stakeholders and Clients varied in their responses to queries regarding the detailed attributes of the World Bank's work in Pakistan. While a 49% majority of the clients felt that the Bank plays a positive role in Pakistan's development, 34% stakeholders disagreed with this assertion. However, majority of the Stakeholders (35%) and clients (56%) felt that the Bank treats its clients and relevant stakeholders with respect. 1.4.1 Significance of the World Bank's aid in Pakistan's development: Indecisive Stakeholders and Appreciative Clients Stakeholders and Clients reported contrasting, evaluations of the World Bank's contribution to Pakistan's development agenda. 27% of the Stakeholders consider the World Bank's assistance as significant to Pakistan's development, 39% of the clients agree with this assessment. However, both sets of respondents seemed reluctant to swing decisively in one direction while giving their appraisal. 1.4.2 Desired involvement of the World Bank in Pakistan's future development agenda: Robust Demand for Continued Engagement Stakeholders and Clients were unanimous in their demand for future assistance from the World Bank. A whopping 72% of the Stakeholders and 81% of the clients expressed the desire to have the Bank play a significant role in Pakistan's future development. G Page 8#10GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research C Consultancy World Bank Country Survey 2013 HIGHLIGHTS 1.5.1 Reasons of Failure: Extrinsic Challenges - Governance and Political Pressures D WORLD BANK Respondents concurred that World Bank's challenges are largely extrinsic. 33% of the Stakeholders and 40% of the Clients agree that poor governance undermines the effectiveness of the Bank's reforms. Similarly, 36% of the Stakeholders and 28% of the Clients believe that political pressures and obstacles interfere with the Bank's work. 1.5.2 Advice for Future: Improve Expertise and Reduce Complexities The majority of the Stakeholders and Clients agreed that improving the quality of experts to match Pakistan's specific challenges (38% stakeholders and 41% clients), and reducing the complexity of obtaining World Bank financing (28% stakeholders and 31% clients) were two important strategies for making the World Bank more effective in Pakistan. 1.6 Preferred Priorities for World Bank as Described by Respondents: Energy and Education Stakeholders and Clients reached a consensus around the issues seen as priority areas for the development agenda. Energy was identified by 36% of the stakeholders and 40% of the clients, while Education and Skills Enhancement was chosen by 68% of the stakeholders and 56% of the clients as the two sectors that must be prioritized by the World Bank as the focus of its attention and resources in Pakistan. 1.7 Delivery Mechanisms: Local Government and Academia Significant proportions of Stakeholders and Clients concurred on the channels for delivering aid and assistance in Pakistan. Local Government was singled out by 41% of the stakeholders and 44% of the Clients as preferred mediums for transferring aid. Academia/think tanks/and research institutes were singled out by 30% of the stakeholders and 28% of the clients. Page 9#11GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 HIGHLIGHTS SECTION 2 D WORLD BANK G 2.1 Strategy Awareness: Well-acquainted clients and unfamiliar stakeholders Stakeholders and clients differed in the familiarity with the World Bank's Country Partnership Strategy. While the majority of the clients - 78% - were somewhat-to-completely familiar with the CPS, a substantial 47% of the stakeholders were unfamiliar with the program. 2.2 Direction of the Strategy: Supportive Clients and Critical Stakeholders Stakeholders and clients diverged in their assessments of the priorities for CPS. While a substantial 72% of the clients evaluated the CPS as having the right priorities, 61% of the stakeholders disagreed with priorities of the program. 2.3 Performance of Government: Critical Stakeholders and uncertain clients Stakeholders and clients view the Government's performance differently. Majority of the stakeholders saw the government failing on all counts. While the majority of clients concurred in the assessment that the Government had failed to improve economic governance and security, they were uncertain-to-positive in their assessment regarding the Government's scorecard on human and infrastructure development. 2.4 World Bank Performance: Critical Stakeholders and Appreciative Clients Stakeholders and clients viewed the World Bank's performance differently. Majority of the stakeholders rated the Bank poorly on the four tested variables. Contrarily, Clients were more appreciative and optimistic regarding the World Bank's performance across the same variables, and rated the Bank's performance between neutral and good. Page 10#12GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 HIGHLIGHTS WORLD BANK 2.5 Priorities for future Country Partnership Strategy: Robust Demand for Increased Assistance in all areas Stakeholders and Clients were unanimous in their verdict on the future priority areas for the next CPS. Substantial majorities of respondents deemed all the tested variables as "significant" priority areas that must be incorporated into the next Country Partnership Strategy. SECTION 3 3.1 Views about Cash Transfer and Social Protection: Stakeholders and Clients welcome all measures When quizzed about their views on the proposed and adopted measures for cash transfer and social protection, stakeholders and clients responded positively. The majority of the respondents agreed with the proposed measures and their anticipated benefits. 3.2.1 Usage of Knowledge and Research: Sporadic Stakeholder usage and frequent client consultation Stakeholders and clients differed in their usage of knowledge and research produced by the World Bank. Majority of the stakeholders (60%) rarely or never rely on the Bank's publications during the course of their work. In contrast, 36% of the clients use this knowledge and research on a weekly-to-monthly basis, while 43% rely on this data at least a few times a year. G Page 11#13GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy: World Bank Country Survey 2013 HIGHLIGHTS WORLD BANK 3.2.2 Overall Knowledge and Knowledge and Research: Appreciative clients and critical stakeholders Assessments of the World Bank's knowledge and research circulated in Pakistan varied between clients and stakeholders. While the clients were more receptive to and appreciative of the World Bank's knowledge and its publications, stakeholders disagreed. 3.2.3 Gauging Effectiveness: Disengaged Stakeholders versus Engaged Clients Stakeholders and clients assessed the effectiveness of the World Bank's knowledge and research differently. The majority of the stakeholders agreed that the Bank's knowledge and research are not effective. Conversely, clients were more upbeat in the assessment of these variables in different tested dimensions. SECTION 4 4.1 Sources Of Information for Stakeholders/Clients: News and Information Media is the main medium of information for stakeholders and clients. For Stakeholders and Clients, local newspapers are the principal source of information about development issues and narratives for stakeholders (69%) and clients (68%). As a secondary source, 50% of the stakeholders rely on Local Television Channels, while 38% of the clients rely on Internet to access information about development issues. G Page 12#14GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 HIGHLIGHTS WORLD BANK 4.2 Access to World Bank: International and Country Websites are the main delivery mechanism for online access When quizzed about their preferences for accessing information about the World Bank online, the majority of the stakeholders (47%) and clients (48%) utilize the Bank's country website. The World Bank's main website was the second most frequently accessed online portal. 4.2 Access to World Bank: Clients Access World Bank's websites, while stakeholders are divided When quizzed about their preferences for accessing information about the World Bank online, the majority. of the clients (48%) utilize the Bank's country and main website. While 45% of the stakeholders access the country website, a substantial 51% do not access the Bank's online portals. 4.3 Views about World Bank Website: Satisfied Clients and Fragmented Stakeholders When asked to share their experience of accessing and using the World Bank website, and other informational interactions, clients and stakeholders differed markedly in their responses. While the clients and stakeholders concurred with the positive assessment of the navigability, usefulness, and responsiveness of the website, stakeholders remain unsure about general informational experiences with the Bank. 4.4 Preferred Way to Access World Bank: Online Engagement Preferred Both stakeholders and clients expressed a preference for online engagement. 42% of the stakeholders and 43% of the clients would prefer engaging with the Bank through this medium. A strong 42% of the clients also prefer direct contact with the Bank. G Page 13#15GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 HIGHLIGHTS WORLD BANK 4.5 World Bank Access to Information Policy: Stakeholders and Clients are in the dark Stakeholders and clients are unequally unaware of the Bank's Access to Information Policy. Substantial majorities of the stakeholders (81%) and Clients (66%) expressed a lack of knowledge about the Bank's policy. 4.5 World Bank Access to Information Policy: Absence of engagement for Stakeholders and Clients Both stakeholders and clients asserted a serious lack of engagement with the World Bank over the last year. 85% of the stakeholders and 72% of the clients have had made no informational requests from the Bank on its activities in the past year. 4.5 World Bank Access to Information Policy: Satisfied Stakeholders and Clients For the minority of the stakeholders and clients, who did access and retrieve information from the Bank, the experience was satisfactory. Outright majorities of stakeholders (80%) and clients (94%) were able to obtain the information they sought. 4.6 Credibility of World Bank: Direct Information from the Bank preferred Direct informational flow and engagement from the World Bank is preferred by the stakeholders and clients. Significant majority of stakeholders and clients prefer getting information directly from the World Bank. 64% of the stakeholders and 67% of the clients shared this preference. G Page 14#16GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 HIGHLIGHTS WORLD BANK 4.7 Exposure to The World Bank: Multi-channel exposure for stakeholders and clients Stakeholders and clients get exposed to the World Bank and its activities through multiple and different channels. A substantial 71% of the stakeholders, and a significant 35% of the clients reported "Observer" as their main source of exposure to the Bank in Pakistan. Predictably, clients had substantial exposure through multiple channels, most notably through the Use of World Bank reports/data (42%) and Collaboration as part of professional work (45%). SECTION 5 5.1 Opinion about World Bank's work in Pakistan: Positive Assessment of the Bank's operations in Pakistan by the clients Clients hold positive perceptions about the nature of the Bank's operations in Pakistan, as well as their own experiential interactions with the Bank. A 55% majority of the clients believes that the Bank treats its clients and stakeholders with respect. and 55% of the clients believe that the Bank works efficiently by selecting and applying its strategic and comparative advantage. 5.2 World bank as an effective development partner: An effective and influential organization Clients rate the Bank highly on its organizational practices and its influence within the development sector. Respondents saw the Bank's collaboration with the government (68%) and other agencies (49%) as significant. As engaged partners, the clients rated the Bank's Responsiveness (48%), Following through on commitments (50%), Openness ((49%), and Straightforwardness (49%) as significant. G Page 15#17GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 HIGHLIGHTS WORLD BANK 5.3 Effectiveness of World Bank's work in Pakistan: Governance and Social Development seen as crucial sectors Clients identified two major sectors where the Bank is playing a significant role: Governance and Social Development. Financial sector (stability and access to financial services) (35%), Economic Growth (32%), Public sector reforms (30%), and Public Financial Management (30%) were identified as areas of effectiveness and strength for the Bank. Gender (37%), Poverty reduction (39%) and Agricultural Development (33%) received one-third support in the Social Development sector. 5.4.1 Well preparedness of World Bank Staff: World Bank staff is highly-rated Clients consider the World Bank's staff to be well-prepared to assist Pakistan in overcoming its. development-related challenges. A substantial 57% of the clients rated the Bank's staff as "significant", when asked to assess their preparedness to successfully tackle Pakistan's development issues. 5.4.2 Procurement Policies: Clients are partially acquainted When asked to report their level of familiarity with the World Bank's procurement policies, the majority of the clients -39% - maintained that they were familiar with the policies. 5.4.2 Procurement Policies: Procurement Policies Receive Client Support Clients are satisfied with the Bank's procurement policies. Of the clients who were acquainted with the Bank's procurement policies, the majority - 59% - rated these policies as effective when compared with alternative procurement methods. G Page 16#18GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy. World Bank Country Survey 2013 HIGHLIGHTS WORLD BANK 5.4.2 Procurement Policies: Lack of consensus on improving the effectiveness of procurement policies Client opinions failed to crystallize around a specific measure for improving the effectiveness of the Bank's procurement policies. While nearly one-third of the clients (30%) suggested making e-procurement a standard practice, the majority (40%) abstained from recommending a measure. 5.5 Views about World Bank Policy Instruments: Financial Resources rated as highly valuable Clients overwhelmingly identified Financial Resources as the World Bank's Greatest Strength, and highly valuable for Pakistan. The majority of clients (45%) identified Financial resources as having the greatest value,. Technical assistance (20%) received strong support as the activity with the second greatest value in Pakistan. 5.6.1 Reducing Poverty: Fragmented Opinions Clients held fragmented and even polarized opinions when it came to assessing the most and least effective instruments in battling poverty. The majority of the clients - 51% - abstained from identifying the most effective instrument, although "Investment Project Financing" (37%) received significant support as the most effective instrument. "Capacity Development" received 27% support as the most effective, and 26% support as the least effective instrument. 5.6.2 Environment and Social Sustainability: Safeguard Policies are mostly effective When asked to assess whether the Bank's 'safeguard policies' help achieve environmental and social sustainability, more than one-third of the clients -39% rated these policies as "significant" in achieving the stated objectives. G Page 17#19GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 HIGHLIGHTS WORLD BANK 5.6.2 Environment and Social Sustainability: Safeguard Policies deliver sustainable development Clients view the World Bank's safeguard policies favorably. When asked to assess whether these policies assist in delivering sustainable development, a slight majority of the clients -35% - saw them as "significant" in attaining this objective. 5.6.3 World Bank Knowledge and Research: Valuable sources of technical input Clients view the World Bank's knowledge and research as valuable sources of technical input and advice. 52% of the clients see these resources as providing relevant information on global good practices, while 44% of the clients consider this knowledge and research as providing feasible recommendations. 5.6.3 World Bank Knowledge and Research: Source of significant contribution to national development Clients view the World Bank's knowledge and research as valuable for Pakistan's overall development. A 48% majority of the respondents rated these resources as "significant" contributors to Pakistan's development agenda. 5.6.3 World Bank Knowledge and Research: Technically Superior Resource Clients give high ratings to the technical quality of the knowledge and research produced by the World Bank. A substantial 69% majority of the respondents rated these resources as having "High Technical Quality". G Page 18#20GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Country Survey 2013 HIGHLIGHTS 5.6.4 Financial Services: Meet Knowledge and Aid Needs WORLD BANK For most clients, the World Bank's assistance meets Pakistan's technical and financial needs. 37% of the clients believe that the Bank's financial instruments meet Pakistan's financial needs. An even higher 40% believe that the Bank meets Pakistan need for knowledge services through its technical assistance and research publications. 5.6.5 Mobilizing Outside Support: Partial Acknowledgement of the Bank's Convening Power Clients were uncertain when quizzed about their views on the World Bank's ability to mobilize and procure external assistance for Pakistan. About one-third (37%) of the respondents rated the Bank's convening power as effective, while the remaining clients remained uncertain or unconvinced. 5.6.6 Non-Bank Expertise: Uncertain Clients Clients were uncertain about the Bank's ability to facilitate linkages to non-Bank resources. 31% of the clients remain chose to remain non-committed, while 17% of the clients considered this ability ineffective (17%), or abstained from responding (29%). 5.6.7 Seeking Global Development agenda: Clients Demand Robust Bank Involvement Clients were unanimous in their views on the extent to which the Bank should seek to influence the global development agenda. A substantial 67% of the clients concurred that the Bank should play an active role in shaping and influencing the global development agenda. G Page 19#21GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 HIGHLIGHTS D WORLD BANK 5.6.8 World Bank's value for money: Uncertain Clients Clients did not provide a definitive assessment of whether Pakistan received value for its money in accessing the World Bank's services and resources. Nearly one-third (31%) asserted that the country had received significant returns, while a significant proportion (22%) abstained from responding, or remained noncommittal (28%). SECTION 6 6.1 Overall Direction of Country: Divided Stakeholders and Uncertain Clients Stakeholders and clients were largely divided in their opinions on whether the country is headed in the right direction. While the majority of the stakeholders (46%) think the country is headed in the wrong direction, a sizable proportion (38%) disagrees. Similarly, while 39% of the clients are optimistic about the country's future, a sizable chunk - 36% - thinks that Pakistan is headed in the wrong direction. 6.2 Direction of the country in tacking development issues: Divided Responses Stakeholders and clients were divided in the assessment of where the country is headed given its development-related challenges. 45% of the stakeholders think the country is headed in the wrong direction, but 36% disagree and think the country is headed in the right direction. Similarly, while 42% of the clients think the country is headed in the right direction, 33% disagree with this assessment. G Page 20#22G GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy Section 1 World Bank Country Survey 2013 Section 1: Overall Attitude Overall Attitude Page 21 D WORLD BANK#23GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 1: Overall Attitude Section 1 Overall Attitude : 1.1: Awareness of World bank/IFC 1.2: Effectiveness of World Bank 1.3: Detailed attributes of World Bank 1.4: Aiding Pakistan in its Development Goals 1.5: Reason for failure and advise for future 1.6: Preferred priorities for World Bank as described by respondent 1.7: Delivery Mehanism G WORLD BANK Page 22#24G GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Country Survey 2013 Section 1: Overall Attitude Section 1: Overall Attitude 1.1 AWARENESS OF THE WORLD BANK/IFC Page 23 D WORLD BANK#25GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 1: Overall Attitude WORLD BANK 1.1 Awareness of World Bank/IFC: Clients and Stakeholders are well-acquainted with the Bank/IFC Q 7: How familiar are you with the scope of activities of World Bank in Pakistan? The majority of respondents were aware of the World Bank's presence and work in Pakistan. A significant proportion of the stakeholders (84%) are somewhat-to- completely familiar about the Bank's presence and operations, while an overwhelming 97% of the Clients are cognizant of the Bank's work. Stakeholders Clients Somewhat familiar, 63% Not familiar at all, 15% Completely familiar, 2% Don't Know/ No response, 0% Very familiar, 19% G Sample size: Stakeholders (n= 523); Client (n=188) Very familiar, 39% Completely familiar, 14% No Response 0% Not familiar at all, 2% Somewhat familiar, 44% Source: Gallup Pakistan - World Bank CSS 2013 Page 24#26GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 1: Overall Attitude WORLD BANK 1.1 Awareness of World Bank/IFC: Differential awareness levels amongst Stakeholders and Clients Q 14: Are you aware of the IFC, the private sector arm of the World Bank Group? Stakeholders and Clients differed in the awareness vis-à-vis IFC. While a 56% majority of the Clients were aware of the IFC, only 25% of the Stakeholders reported being aware of the institution. The majority of the stakeholders - 71 % - lacked awareness about the IFC. Awareness of IFC DK/NR. 4% Stakeholders YES 25% Stakeholder Client NO 71% YES 25% 56% Clients DK/NR 6% NO 71% 38% NO 38%- DK/NR 4% 6% LYES 56% G Sample size: Stakeholders (n= 523); Clients (n= 188) Source: Gallup Pakistan - World Bank CSS 2013 Page 25#27GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy G World Bank Country Survey 2013 Section 1: Overall Attitude Section 1: Overall Attitude 1.2 EFFECTIVENESS OF THE WORLD BANK 1.2.1 Overall Effectiveness 1.2.2 The World Bank's Performance relative to other donor agencies WORLD BANK Page 26#28GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 1: Overall Attitude 1.2 Effectiveness of World Bank 1.2.1 Overall Effectiveness: Positive Appraisal by the Clients, while Stakeholders remain uncertain WORLD BANK Stakeholders and Clients differed in their assessments of the World Bank's effectiveness in Pakistan. While a significant 42% of the clients rated the World Bank's performance in Pakistan as effective, only 21% of the stakeholders shared this positive sentiment. A slight majority of the stakeholders - 37% - rated the World Bank as "ineffective". Q 8: Overall, please rate your impression of the World Bank's effectiveness in Pakistan, on a ten point scale? Percent of Respondents (%) Stakeholders Client Not effective 37% 16% Neutral (Neither non-effective nor effective) 20% 35% Effective 21% 42% Don't Know/ No Response Total 11% 7% 100% 100% G Sample size: Stakeholders (n= 523); Clients (n= 188) Source: Gallup Pakistan - World Bank CSS 2013 Page 27#29GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Country Survey 2013 Section 1: Overall Attitude 1.2 Effectiveness of World Bank 1.2.2 World Bank Performance Relative to other Donor Agencies: First Among Equals WORLD BANK Question: How would you rate the World Bank's performance relative to other donor agencies such as ADB, USAID, DFID etc. on a ten points scale? (Question 20 from Questionnaire) Both Stakeholders and Clients viewed the World Bank favourably when compared with other donor agencies in Pakistan. 41% of the Stakeholders perceive the World Bank as good when compared with other donor agencies, while a substantial 56% of the clients shared the same sentiment. Stakeholders Clients Good 41%- Poor 17% DK/NR 12% Good 56% Neutral 29% DK/NR7% Poor 9% Neutral 28% G Sample size: Stakeholders (n= 523); Clients (n= 188) Source: Gallup Pakistan - World Bank CSS 2013 Page 28#30GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Country Survey 2013 Section 1: Overall Attitude Section 1: Overall Attitude G 1.3 DETAILED ATTRIBUTES OF WORLD BANK Page 29 D WORLD BANK#31GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 1: Overall Attitude 1.3 Detailed Attributes of World Bank: Mixed Scorecard WORLD BANK Stakeholders and Clients varied in their responses to queries regarding the detailed attributes of the World Bank's work in Pakistan. While a 49% majority of the clients felt that the Bank plays a positive role in Pakistan's development, 34% stakeholders disagreed with this assertion. However, majority of the Stakeholders (35%) and clients (56%) felt that the Bank treats its clients and relevant stakeholders with respect. Q 11: To what extent do you agree with the following statements about the World Bank's work in Pakistan, on a ten point scale? Percent of Respondents (%) Stakeholders Client Disagree 34% 18% Overall the world Bank currently plays a relevant role in development in Pakistan Neutral (Neither agree nor disagree) 29% 31% Agree 33% 49% Don't Know/ No 4% 3% response Total 100% 100% Disagree 29% 16% The World Bank treats Neutral (Neither agree 28% 23% nor disagree) clients and stakeholders in Pakistan with respect Agree 35% 56% Don't Know / No 8% 4% response Total 100% 100% G Sample size: Stakeholders (n= 523); Clients (n= 188) Source: Gallup Pakistan - World Bank CSS 2013 Page 30#32GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy G World Bank Country Survey 2013 Section 1: Overall Attitude Section 1: Overall Attitude WORLD BANK 1.4 AIDING PAKISTAN IN IT'S DEVELOPMENT GOALS 1.4.1 Significance of the World Bank's aid in Pakistan's development 1.4.2 Desired involvement of the World Bank in Pakistan's future development agenda Page 31#33GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 1: Overall Attitude 1.4 Aiding Pakistan in its Development Goals 1.4.1 Significance of the World Bank's aid in Pakistan's development: Indecisive Stakeholders and Appreciative Clients WORLD BANK Stakeholders and Clients reported contrasting, evaluations of the World Bank's contribution to Pakistan's development agenda. 27% of the Stakeholders consider the World Bank's assistance as significant to Pakistan's development, 39% of the clients agree with this assessment. However, both sets of respondents seemed reluctant to swing decisively in one direction while giving their appraisal. Q 13: To what extend does the World Bank's work help Percent of Respondents (%) to achieve Pakistan's development results, on a ten point scale? Stakeholders Client Insignificant 34% 15% Neutral (Neither insignificant nor significant) 30% 38% Significant 27% 39% Don't know/ No Response 9% 7% Total 100% 100% G Sample size: Stakeholders (n= 523); Clients (n= 188) Source: Gallup Pakistan - World Bank CSS 2013 Page 32#34GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 1: Overall Attitude 1.4 Aiding Pakistan in its Development Goals D WORLD BANK 1.4.2 Desired involvement of the World Bank in Pakistan's future development agenda: Robust Demand for Continued Engagement Question: How significant a role do you believe the World Bank SHOULD play in Pakistan's development in the near future, on a ten point scale? (Question 19 from Questionnaire) Stakeholders and Clients were unanimous in their demand for future assistance from the World Bank. A whopping 72% of the Stakeholders and 81% of the clients expressed the desire to have the Bank play a significant role in Pakistan's future development. Significant,. 72% Stakeholders Clients Don't Know/ No _response, 3% Significant,. 85% Insignificant, 11% Don't Know/ No response, 3% Insignificant, 5% Neutral, 7% G Neutral, 14% Sample size: Stakeholders (n= 523); Clients (n= 188) Source: Gallup Pakistan - World Bank CSS 2013 Page 33#35GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 1: Overall Attitude Section 1: Overall Attitude WORLD BANK G 1.5 REASONS FOR FAILURE AND ADVISE FOR FUTURE 1.5.1 Reasons of Failure 1.5.2 Advise for future Page 34#36GALLUP PAKISTAN Affiliated with Gallup International Consultancy World Leaders in Marketing Research World Bank Country Survey 2013 Section 1: Overall Attitude 1.5 Reason for Failure and Advise for Future 1.5.1 Reasons of Failure: Extrinsic Challenges - Governance and Political Pressures WORLD BANK Respondents concurred that World Bank's challenges are largely extrinsic. 33% of the Stakeholders and 40% of the Clients agree that poor governance undermines the effectiveness of the Bank's reforms. Similarly, 36% of the Stakeholders and 28% of the Clients believe that political pressures and obstacles interfere with the Bank's work. Q 12: Which of the following TWO reasons would you cite for the failure or slow pace of World Bank's assisted reforms? Stakeholders Client The World Bank works too slowly 7% 16% Problems faced by the Government in performing efficiently 33% 40% There is not an adequate level of citizen/civil society participation in programs 28% 26% Poor stakeholder dialogue and coordination 14% 11% The World Bank does not do adequate follow through/follow-up 14% 7% Political pressures and obstacles 36% 28% Reforms are not well thought out in light of country challenges 27% 28% The World Bank is not sensitive enough to political/social realities on the ground 25% 24% Strict compliance requirements with the World Bank's environment and social safeguards policies 6% 15% Other 4% 3% Total 100% 100% G Sample size: Stakeholders (n= 523); Clients (n= 188) Source: Gallup Pakistan - World Bank CSS 2013 Page 35#37GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 1: Overall Attitude 1.5 Reason for Failure and Advise for Future 1.5.2 Advice for Future: Improve Expertise and Reduce Complexities WORLD BANK The majority of the Stakeholders and Clients agreed that improving the quality of experts to match Pakistan's specific challenges (38% stakeholders and 41% clients), and reducing the complexity of obtaining World Bank financing (28% stakeholders and 31% clients) were two important strategies for making the World Bank more effective in Pakistan. Q 22: Which of the following SHOULD the World Bank do to make itself of greater value to Pakistan? Stakeholders Client Improve the quality of its experts as related to Pakistan's specific challenges 38% 41% Reduce the complexity of obtaining World Bank financing 28% 31% Focus primarily on advocacy issues 12% 7% Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, and other terms) 15% 14% Increase decentralization to the provinces 21% 20% Ensure greater selectivity in its work 18% 14% Provide more adequate data/knowledge/statistics/figures on Pakistan's economy 15% 14% Offer more innovative financial products 9% 19% Offer more innovative knowledge services 15% 11% Increase availability of Fee-Based services 5% 5% Shift its focus from environmental and social safeguards to environmental and social sustainability 8% 11% Work faster 4% 5% Others 3% 2% No response 1% 1% Total: 100% 100% G Sample size: Stakeholders (n= 523); Clients (n= 188) Source: Gallup Pakistan - World Bank CSS 2013 Page 36#38G GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Country Survey 2013 Section 1: Overall Attitude Section 1: Overall Attitude 1.6 PERFERRED PRIORITIES FOR WORLD BANK AS DESCRIBED BY RESPONDENTS Page 37 D WORLD BANK#39GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 1: Overall Attitude 1.6 Preferred Priorities for World Bank as Described by Respondents: Energy and Education WORLD BANK Stakeholders and Clients reached a consensus around the issues seen as priority areas for the development agenda. Energy was identified by 36% of the stakeholders and 40% of the clients, while Education and Skills Enhancement was chosen by 68% of the stakeholders and 56% of the clients as the two sectors that must be prioritized by the World Bank as the focus of its attention and resources in Pakistan. Q 6: In terms of the World Bank's stated objectives of reducing extreme poverty and promoting shared prosperity, in which sectors do you believe the Word Bank should focus most of its attention and resources in Pakistan? Energy Education and skill enhancement Economic growth Job creation/employment Natural resource management (e.g., oil, gas, mining) Agricultural development and irrigation Law and justice (e.g., judicial system) Stakeholders Client 37% 39% 66% 59% 13% 20% 20% 13% 6% 9% 18% 18% 17% 15% 17% 15% Anti-corruption and transparency 20% 10% Foreign direct investment 5% 4% Domestic private sector development 6% 6% Disaster management 3% 3% Public financial management (e.g., public expenditure, fiscal system reform, 3% 2% accounting, auditing) Water and domestic and industrial sanitation 3% 3% 7% 10% Health G Public sector and civil service reform Continue-.. Sample size: Stakeholders (n= 523); Clients (n= 188) ...Continue... Page 38#40GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy G World Bank Country Survey 2013 Section 1: Overall Attitude WORLD BANK Percent of Respondents (%) Stakeholders Client Equality of opportunity (i.e., equity) Communication network Food security 3% 7% 3% 3% 4% 5% Regulatory framework 2% 3% Transport (e.g., roads, bridges, transportation) 3% 10% Financial sector (stability and access to financial services) 3% 6% Trade and exports 10% 6% Climate change (e.g., mitigation, adaptation) 1% 1% Urban development (such as housing and planning) 2% 3% Gender 2% 2% Social protection (e.g., pensions, targeted social assistance) 5% 8% Youth development 11% 9% Regional cooperation 1% 3% * Multiple response question so the survey exceed 100% Sample size: Stakeholders (n= 31); Client (n= 31) Page 39#41G GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Country Survey 2013 Section 1: Overall Attitude Section 1: Overall Attitude 1.7 DELIVERY MECHANISM Page 40 D WORLD BANK#42GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 1: Overall Attitude 1.7 Delivery Mechanisms: Local Government and Academia D WORLD BANK Significant proportions of Stakeholders and Clients concurred on the channels for delivering aid and assistance in Pakistan. Local Government was singled out by 41% of the stakeholders and 44% of the Clients as preferred mediums for transferring aid. Academia/think tanks/and research institutes were singled out by 30% of the stakeholders and 28% of the clients. Q 10: Which TWO of the following groups should receive more collaboration from the World Bank in order to improve results in Pakistan? Private sector Academia/think tanks/research institutes Local Government Percent of Respondents (%) Stakeholders Client 19% 20% 30% 28% 41% 44% Provincial government 16% 30% Community Based Organizations (CBOs) 17% 17% NGOS 18% 15% Citizens benefitting from World Bank's support/projects/programs 11% 20% Youth Organizations 12% 5% Donor community 3% 4% International foundations 6% 3% Media 6% 5% G Faith based organizations Local foundations Parliamentarians/major political parties * Multiple response question so the sum may exceed 100% Sample size: Stakeholders (n= 523); Clients (n= 188) 3% 1% 4% 5% 7% 1% Source: Gallup Pakistan - World Bank CSS 2013 Page 41#43G GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy Section 2 Views on Country Partnership Strategy Page 42 D WORLD BANK#44GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy Section 2 World Bank Country Survey 2013 Section 2: Views on Country Partnership Strategy Views on Country Partnership Strategy: 2.1: Strategy Awareness. 2.2: Direction of the Strategy 2.3: Performance of Government 2.4: World Bank Performance 2.5: Priorities for future Country Partnership Strategy G WORLD BANK Page 43#45G GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Country Survey 2013 Section 2: Views on Country Partnership Strategy Section 2: Views on Country Partnership Strategy 2.1 STRATEGY AWARENESS Page 44 D WORLD BANK#46WORLD BANK GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 2: Views on Country Partnership Strategy 2.1 STRATEGY AWARENESS: Well-acquainted clients and unfamiliar stakeholders - 78% Stakeholders and clients differed in the familiarity with the World Bank's Country Partnership Strategy. While the majority of the clients were somewhat-to-completely familiar with the CPS, a substantial 47% of the stakeholders were unfamiliar with the program. Q 36: How familiar are you with the World Bank's Country Partnership Strategy for Pakistan? Not familiar at all Somewhat familiar Very familiar Completely familiar Don't Know / No response Percent of Respondents (%) Stakeholders Client 47% 18% 44% 54% 5% 21% 0% 3% 4% 5% G Sample size: Stakeholders (n= 523); Clients (n= 188) Source: Gallup Pakistan - World Bank CSS 2013 Page 45#47G GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Country Survey 2013 Section 2: Views on Country Partnership Strategy Section 2: Views on Country Partnership Strategy 2.2 DIRECTION OF THE STRATEGY Page 46 D WORLD BANK#48GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy. World Bank Country Survey 2013 Section 2: Views on Country Partnership Strategy 2.2 Direction of the Strategy: Supportive Clients and Critical Stakeholders WORLD BANK Q 37: Do you think the Country Partnership Strategy for 2010-2014 focused on the right priorities for Pakistan? Stakeholders and clients diverged in their assessments of the priorities for CPS. While a substantial 70% of the clients evaluated the CPS as having the right priorities, 56% of the stakeholders disagreed with priorities of the program. No 56% Stakeholders NR 8%. Yes 36% No 27% Clients NR 2% Yes 70% G Sample size: Stakeholders (n= 25); Client (n= ) Source: Gallup Pakistan - World Bank CSS 2013 Page 47#49G GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Country Survey 2013 Section 2: Views on Country Partnership Strategy Section 2: Views on Country Partnership Strategy 2.3 PERFORMANCE OF GOVERNMENT Page 48 D WORLD BANK#50GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 2: Views on Country Partnership Strategy WORLD BANK 2.3 Performance of Government: Critical Stakeholders and uncertain clients Question: Please rate the Government's performance in terms of the Country Partnership Strategy for the last five years? (Question 38 from Questionnaire) Stakeholders and clients view the Government's performance differently. Majority of the stakeholders saw the government failing on all counts. While majority of the clients concurred in the assessment that the Government had failed to improve economic governance and security, they were uncertain-to-positive in their assessment regarding the Government's scorecard on human and infrastructure development. G Stakeholders Don't Know/ No response ■Poor Neutral ■ Good Clients Don't Know/ No response ■Poor Neutral Good 100% 4% 4% 4% 100% 90% 90% 80% 80% 43% 28% 70% 57% 70% 37% 48% 61% 41% 60% 60% 46% 50% 50% 41% 28% 35% 40% 22% 40% 35% 30% 30% 24% 17% 26% 20% 20% 35% 30% 30% 10% 16% 17% 10% 24% 20% 13% 0% 0% Improving economic governance Improving human development and social protection Improving infrastructure to support growth Improving Improving economic Improving human security and governance reducing the risk development and social protection Improving infrastructure to Improving security and reducing the risk support growth of conflict of conflict Sample size: Stakeholders (n= 523); Clients (n= 188) Source: Gallup Pakistan - World Bank CSS 2013 Page 49#51G GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Country Survey 2013 Section 2: Views on Country Partnership Strategy Section 2: Views on Country Partnership Strategy 2.4 WORLD BANK PERFORMANCE Page 50 D WORLD BANK#52GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 2: Views on Country Partnership Strategy WORLD BANK 2.3 World Bank Performance: Critical Stakeholders and Appreciative Clients Question: Please rate the World Bank's performance in terms of the Country Partnership Strategy for the last five years? (Question 39 from Questionnaire) Stakeholders and clients viewed the World Bank's performance differently. Majority of the stakeholders rated the Bank poorly on the four tested variables. Contrarily, Clients were more appreciative and optimistic regarding the World Bank's performance across the same variables, and rated the Bank's performance between neutral and good. Stakeholders Clients G Don't Know/ No response ■Poor Neutral Good Don't Know/ No response ■ Poor Neutral ■ Good 100% 4% 4% 100% 20% 20% 9% 9% 4% 70 9% 90% 90% 80% 22% 80% 22% 39% 70% 52% 48% 48% 70% 28% 37% 60% 60% 33% 30% 50% 50% 24% 37% 40% 30% 9% 40% 22% 30% 26% 30% 20% 20% 43% 43% 35% 37% 26% 26% 22% 10% 17% 10% 0% 0% Improving economic Improving human Improving infrastructure to Improving security and Improving economic Improving human development and governance development and support growth reducing the risk social protection Sample size: Stakeholders (n= 523); Clients (n= 188) governance social protection Improving infrastructure to support growth Improving security and reducing the risk of conflict of conflict Source: Gallup Pakistan - World Bank CSS 2013 Page 51#53G GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Country Survey 2013 Section 2: Views on Country Partnership Strategy Section 2: Views on Country Partnership Strategy 2.5 PRIORITIES FOR FUTURE COUNTRY PARTNERSHIP STRATEGY Page 52 D WORLD BANK#54GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 2: Views on Country Partnership Strategy 2.5 Priorities for future Country Partnership Strategy: Robust Demand for Increased Assistance in all areas WORLD BANK Question: For the next Country Partnership Strategy 2015-2019, please rate the following areas in terms of significance? (Question 40 from Questionnaire) Stakeholders and Clients were unanimous in their verdict on the future priority areas for the next CPS. Substantial majorities of respondents deemed all the tested variables as "significant" priority areas that must be incorporated into the next Country Partnership Strategy. G Stakeholders Clients Don't Know/ No response Insignificant Neutral Significant Don't Know/ No response Insignificant Neutral Significant 100% 2% 2% 270 100% 4% 4% 22% 9% 9% 4% 4% 9% 11% 4% 90% 9% 9% 17% 90% 11% 4% 9% 4% 15% 80% 17% 17% 11% 80% 13% 9% 4% 13% 4% 70% 70% 17% 60% 60% 50% 50% 40% 40% 72% 30% 30% 57% 20% 20% 10% 10% 76% 83% 74% 74% 74% 70% 83% 70% 0% 0% Project financing Budget support Knowledge and data sharing Technical assistance Policy advice Project financing Budget support Knowledge and data sharing Technical assistance Policy advice Sample size: Stakeholders (n= 523); Clients (n= 188) Source: Gallup Pakistan - World Bank CSS 2013 Page 53#55G GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy Section 3 Views and Opinions About Services of the World Bank Page 54 D WORLD BANK#56GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy Section 3 World Bank Country Survey 2013 Section 3: Views and Opinion About Services of World Bank WORLD BANK Views and Opinion About Services of World Bank: 3.1: Views about Cash Transfer and Social Protection 3.2: Views about Knowledge and Research 3.2.1 3.2.2 3.2.3 Usage of Knowledge and Research Overall Opinion about Knowledge and Research Gauging Effectiveness G Page 55#57GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Country Survey 2013 Section 3: Views and Opinion About Services of World Bank Section 3: Views on Country Partnership Strategy G 3.1 VIEWS ABOUT CASH TRANSFERS AND SOCIAL PROTECTION Page 56 D WORLD BANK#58GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy G World Bank Country Survey 2013 Section 3: Views and Opinion About Services of World Bank WORLD BANK 3.1 Views about Cash Transfer and Social Protection: Stakeholders and Clients welcome all measures When quizzed about their views on the proposed and adopted measures for cash transfers and social protection, stakeholders and clients responded positively. The majority of the respondents agreed with the proposed measures and their anticipated benefits. Q 23: How strongly do you agree or disagree with the following statements regarding cash transfer and social protection programs in Pakistan? Adapting a technology based payment mechanism such as the use of branchless banking and management information systems for the delivery of cash transfers to the beneficiaries, is a positive step towards transparency and accountability of safety net operations The introduction of a technology based targeting system for identifying the potential beneficiaries of cash transfer will help in strengthening the safety net programs in Pakistan? Sample size: Stakeholders (n= 523); Clients (n= 188) Percent of Respondents (%) Stakeholders Client Disagree 14% 11% Neutral (Neither disagree nor agree) 18% 18% Agree 51% 64% Don't know/ No Response 17% 8% Total 100% 100% Disagree 11% 10% Neutral (Neither disagree nor agree) 19% 14% Agree 54% 68% Don't know / No response 17% 8% Total 100% 100% Page 57#59GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 3: Views and Opinion About Services of World Bank WORLD BANK 3.1 Views about Cash Transfer and Social Protection: Stakeholders and Clients welcome all measures Percent of Respondents (%) Q 23: How strongly do you agree or disagree with the following statements regarding cash transfer and social protection programs in Pakistan? Stakeholders Client Disagree Neutral (Neither 11% 10% The addition of conditions to the cash transfer for ensuring education of primary school children, being implemented jointly with the ownership of provinces and allied departments, is a significant step towards supporting the beneficiary families to invest disagree nor agree) 19% 13% Agree 52% 69% Don't know/ No response 18% 7% Total 100% 100% Disagree 12% 11% Neutral (Neither The establishment and capacity enhancement of a National Safety Net platform, under the management of a joint public and private independent board of directors is a significant step in strengthening of social protection programs in Pakistan? disagree nor agree) 20% 12% Agree 47% 65% Don't know/ No 21% 12% response Total 100% 100% G Sample size: Stakeholders (n= 523); Clients (n= 188) Page 58#60G GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Country Survey 2013 Section 3: Views and Opinion About Services of World Bank Section 3: Views on Country Partnership Strategy 3.2 VIEWS ABOUT KNOWLEDGE AND RESEARCH 3.2.1 Usage of Knowledge and Research 3.2.2 3.2.3 Overall knowledge and knowledge and Research Guaging Effectiveness Page 59 D WORLD BANK#61GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 3: Views and Opinion About Services of World Bank 3.2 Views about Knowledge and Research WORLD BANK 3.2.1 Usage of Knowledge and Research: Sporadic Stakeholder usage and frequent client consultation Question: How frequently do you consult World Bank knowledge and research (e.g., data, analysis, reports) in the work you do? (Question 26 from Questionnaire) Stakeholders and clients differed in their usage of knowledge and research produced by the World Bank. Majority of the stakeholders (60%) 'rarely' or 'never' rely on the Bank's publications during the course of their work. In contrast, 36% of the clients use this knowledge and research on a weekly-to-monthly basis, while 43% rely on this data at least a few times a year. Rarely, 31% Stakeholders Clients A few times Never, 28% a year, 44% No response, Weekly, 2% Monthly, 9% A few times a year, 29% Monthly, 23% G Sample size: Stakeholders (n= 523); Clients (n= 188) Rarely, 12% Never, 5% No response, 1% _Weekly, 15% Source: Gallup Pakistan - World Bank CSS 2013 Page 60#62G GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Country Survey 2013 Section 3: Views and Opinion About Services of World Bank Section 3: Views on Country Partnership Strategy 3.2 VIEWS ABOUT KNOWLEDGE AND RESEARCH 3.2.2 Overall Knowledge and Knowledge and Research Page 61 D WORLD BANK#63GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 3: Views and Opinion About Services of World Bank 3.2 Views about Knowledge and Research WORLD BANK 3.2.2 Overall Knowledge and Knowledge and Research: Appreciative clients and critical stakeholders Assessments of the World Bank's knowledge and research circulated in Pakistan varied between clients and stakeholders. While the clients were more receptive to and appreciative of the World Bank's knowledge and its publications in Pakistan, stakeholders disagreed with these assessments. Percent of Respondents (%) Q 18: To what extent do you believe that the World Bank's knowledge and research Stakeholders Client in Pakistan? Insignificant Neutral (Neither insignificant nor 33% 14% 31% 27% Are relevant to Pakistan's development priorities significant) Significant 25% 49% Don't know/No Response 11% 9% Total 100% 100% Insignificant 32% 18% Neutral (Neither insignificant nor 27% 29% Are accessible (well written and easy to understand) significant) Significant 24% 43% Don't know/No Response 17% 10% Total 100% 100% G Continue- Sample size: Stakeholders (n= 523); Clients (n= 188) Page 62#64GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 3: Views and Opinion About Services of World Bank 3.2 Views about Knowledge and Research WORLD BANK 3.2.2 Overall Knowledge and Knowledge and Research Q 18: To what extent do you believe that the World Bank's G Stakeholders Client knowledge and research in Pakistan? Insignificant 33% 14% Neutral (Neither insignificant 31% 27% nor significant) Are adequately disseminated Significant 25% 49% Don't know/No Response 11% 9% Total 100% 100% Insignificant 33% 30% Neutral (Neither insignificant 25% 23% nor significant) Are appropriately translated for Pakistan Significant 21% 29% Don't know/No Response 21% 17% Total 100% 100% Insignificant 36% 23% Neutral (Neither insignificant 26% 30% nor significant) Include appropriate level of stakeholder involvement during preparation Significant 18% 32% Don't know/No Response 21% 14% Total 100% 100% Sample size: Stakeholders (n= 523); Clients (n= 188) Page 63#65G GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Country Survey 2013 Section 3: Views and Opinion About Services of World Bank Section 3: Views on Country Partnership Strategy 3.2 VIEWS ABOUT KNOWLEDGE AND RESEARCH 3.2.3 Gauging Effectiveness Page 64 D WORLD BANK#66GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 3: Views and Opinion About Services of World Bank 3.2 Views about Knowledge and Research WORLD BANK 3.2.3 Gauging Effectiveness: Disengaged Stakeholders versus Engaged Clients Question: How effective do you believe the World Bank has been in Pakistan in using it's knowledge and research to ---? (Question 21 from Questionnaire) Stakeholders and clients assessed the effectiveness of the World Bank's knowledge and research differently. The majority of the stakeholders agreed that the Bank's knowledge and research are not effective. Conversely, clients were more upbeat in their assessment of the Bank's use of knowledge and research in Pakistan. Stakeholders Clients Don't Know/ No response ■Not effective Neutral Effective Effective Neutral ■Not effective ☐ Don't Know/ No response 120% 11% 11% 12% 13% 100% 3% 4% 4% 7% 5% 12% 100% 90% 20% 14% 20% 80% 22% 29% 80% 70% 27% 31% 47% 33% 60% 60% 46% 44% 44% 50% 38% 37% 40% 40% 24% 31% 25% 24% 27% 30% 41% 47% 45% 20% 20% 18% 16% 18% 21% 23% 10% 23% 39% 43% 0% Raising your Stimulating public Enhancing your Contributing to Providing support 0% awareness of the debate/dialogue particular topic knowledge and/or skills good policy making for program implementation Raising your awareness of the debate/dialogue knowledge and/or particular topic Stimulating public Enhancing your skills Contributing to good policy making Providing support for program implementation G Sample size: Stakeholders (n= 523); Clients (n= 188) Source: Gallup Pakistan - World Bank CSS 2013 Page 65#67GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Country Survey 2013 Section 4: World Bank Access and Media Habits: Advisory for a Future Strategy G Section 4 World Bank Access and Media Habits: Advisory for a Future Strategy WORLD BANK Page 66#68GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 4: World Bank Access and Media Habits: Advisory for a Future Strategy Section 4 World Bank Access and Media Habits: Advisory for Future Strategy 4.1: Sources of Information for Stakeholders/Clients G 4.2: Access to World Bank 4.3: Views about World Bank Website 4.4: Preferred Way to Access World Bank 4.5: World Bank Access to Information Policy WORLD BANK Page 67#69GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Country Survey 2013 Section 4: World Bank Access and Media Habits: Advisory for a Future Strategy Section 4: World Bank Access and Media Habits WORLD BANK G 4.1 Sources of Information for Stakeholders/ Clients Page 68#70GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 4: World Bank Access and Media Habits: Advisory for a Future Strategy 4 Access and Media Habits WORLD BANK 4.1 Sources Of Information for Stakeholders/Clients: News and Information Media is the main conduit of information for stakeholders and clients. For Stakeholders and Clients, local newspapers are the principal source of information about development issues and narratives for stakeholders (69%) and clients (68%). As a secondary source, 50% of the stakeholders rely on Local Television Channels, while 38% of the clients rely on Internet to access information about development issues. Percent of Respondents (%) Q 24: How do you get most of your information about development issues in Pakistan? Stakeholders Client G Local newspapers International newspapers Local radio Local television International television Periodicals Internet Social media (Facebook, Twitter, Youtube) Blogs Others Don't Know / No response Sample size: Stakeholders (n= 523); Clients (n= 188) 69% 68% 9% 11% 2% 3% 50% 37% 10% 7% 5% 11% 32% 38% 11% 11% 2% 1% 3% 5% 0% 1% Source: Gallup Pakistan - World Bank CSS 2013 Page 69#71GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy G World Bank Country Survey 2013 Section 4: World Bank Access and Media Habits: Advisory for a Future Strategy Section 4: Access and Media Habits 4.2 Access to World Bank WORLD BANK Page 70#72GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 4: World Bank Access and Media Habits: Advisory for a Future Strategy WORLD BANK 4 Access and Media Habits 4.2 Access to World Bank: Clients Access World Bank's websites, while stakeholders are divided When quizzed about their preferences for accessing information about the World Bank online, the majority of the clients (48%) utilize the Bank's country and main website. While 45% of the stakeholders access the country website, a substantial 51% do not access the Bank's online portals. Q 27: Which do you primarily use to get information about World Bank on the Internet? Percent of Respondents (%) The World Bank's country website (www.worldbank.org/pk) The World Bank's main website (www.worldbank.org) Stakeholders Client 45% 44% 16% 37% World Bank Pakistan's Facebook (www.facebook.com/World Bank Pakistan) 5% 3% I don't use the internet for this purpose Don't Know / No response 51% 15% 4% 1% G Sample size: Stakeholders (n= 31); Client (n= 31) Source: Gallup Pakistan - World Bank CSS 2013 Page 71#73GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy G World Bank Country Survey 2013 Section 4: World Bank Access and Media Habits: Advisory for a Future Strategy Section 4: Access and Media Habits 4.3 Views about World Bank Website WORLD BANK Page 72#74GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 4: World Bank Access and Media Habits: Advisory for a Future Strategy 4 Access and Media Habits 4.3 Views about World Bank Website: Clients are frequent users WORLD BANK Question: Do you use/have you used the World Bank website? (Question 35 from Questionnaire) 75% of the Clients access and use the World Bank's website frequently. In contrast, only 44% of the stakeholders go online to access the World Bank's website. Stakeholders No response, Clients No, 53% .3% Yes, 44% No, 21% No response, 4% Yes, 75% G Sample size: Stakeholders (n= 31); Client (n= 31) Source: Gallup Pakistan - World Bank CSS 2013 Page 73#75GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Country Survey 2013 Section 4: World Bank Access and Media Habits: Advisory for a Future Strategy 4 Access and Media Habits 4.3 Views about World Bank Website: Satisfied Clients and Fragmented Stakeholders WORLD BANK When asked to share their experience of accessing and using the World Bank website, and other informational interactions, clients and stakeholders differed markedly in their responses. While the clients and stakeholders concurred with the positive assessment of the navigability, usefulness, and responsiveness of the website, stakeholders remain unsure about general informational experiences with the Bank. Percent of Respondents (%) Q 28: Please rate how much you agree with the following statements, on a ten point scale? I find the World Bank websites easy to navigate. (Only answer if you have used a World Bank website) I find the information on the World Bank's websites useful. (Only answer if you have used a World Bank website) G Continue- Sample size: Stakeholders (n=213); Client (n=151) Stakeholders Client Disagree 9% 8% Neutral (Neither disagree nor 22% 13% agree) Agree 61% 70% Don't know/No Response 8% 9% Total 100% 100% Disagree 8% 5% Neutral (Neither disagree nor 17% 11% agree) Agree 68% 77% Don't know/No Response Total 8% 7% 100% 100% Page 74#76GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Country Survey 2013 Section 4: World Bank Access and Media Habits: Advisory for a Future Strategy 4 Access and Media Habits 4.3 Views about World Bank Website: Satisfied Clients and Disengaged Stakeholders WORLD BANK 28: Please rate how much you agree with the following statements, on a ten point scale? Percent of Respondents (%) Stakeholders Client Disagree 20% 10% Neutral (Neither disagree nor 12% 18% When I need information from the World Bank I know how to find it (e.g., whom to call, where to reach them, etc.) agree) Agree 29% 52% Don't know/No Response 39% 19% Total 100% 100% Disagree 14% 7% Neutral (Neither disagree nor 11% 16% agree) The World Bank is responsive to my information requests and inquiries Agree 17% 37% Don't know/No Response 58% 39% Total 100% 100% G Sample size: Stakeholders (n= 213); Client (n=151) Page 75#77GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 4: World Bank Access and Media Habits: Advisory for a Future Strategy 4 Access and Media Habits 4.3 Views about World Bank Website: Satisfied Clients and Disengaged Stakeholders WORLD BANK Question: Please rate how much you agree with the following statements, on a ten point scale (Question 28 from Questionnaire) G Stakeholders Agree Neutral ■Disagree ☐ Don't Know/ No response 100% 8% 8% 90% 8% 9% 80% 17% 70% 22% 39% 60% 50% 40% 30% 20% Client Agree Neutral ■Disagree ☐ Don't Know/ No response 100% 7% 9% 5% 90% 8% 21% 11% 80% 13% 10% 70% 60% 50% 58% 20% 40% 12% 14% 30% 11% 20% 39% 18% 7% 10% 10% 61% 68% 29% 17% 70% 77% 52% 0% 0% The World Bank is responsive to my information requests and inquiries Sample size: Stakeholders (n= 213); Client (n=151) 16% 37% The World Bank is responsive to my information requests and inquiries Source: Gallup Pakistan - World Bank CSS 2013 Page 76#78GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy G World Bank Country Survey 2013 Section 4: World Bank Access and Media Habits: Advisory for a Future Strategy Section 4: Access and Media Habits 4.4 Preferred Way to Access World Bank WORLD BANK Page 77#79GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research G Consultancy World Bank Country Survey 2013 Section 4: World Bank Access and Media Habits: Advisory for a Future Strategy 4 Access and Media Habits 4.4 Preferred Way to Access World Bank: Online Engagement Preferred WORLD BANK Both stakeholders and clients expressed a preference for online engagement. 41% of the stakeholders and 45% of the clients would prefer engaging with the Bank through this medium. A significant 43% of the clients also prefer direct contact with the Bank. Q 30: How would you prefer to receive information from the World Bank? World Bank website Direct contact with World Bank (i.e., face to face meetings/discussions) e-newsletters Instant messaging World Bank seminars/workshops/conferences World Bank Public Information Center Percent of Respondents (%) Client Stakeholders 41% 45% 20% 43% 16% 21% 5% 6% 24% 25% 9% 7% 20% 20% 8% 7% 15% 10% 17% 9% 4% 1% 3% 2% Sample size: Stakeholders (n= 523); Client (n= 188) Source: Gallup Pakistan - World Bank CSS 2013 Page 78 World Bank publications and other written materials Mobile phones Social media (Facebook, Twitter, Youtube) Press releases; articles; programs? Blogs Don't Know / No response#80GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy G World Bank Country Survey 2013 Section 4: World Bank Access and Media Habits: Advisory for a Future Strategy Section 4: Access and Media Habits 4.5 World Bank Access to Information Policy WORLD BANK Page 79#81GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 4: World Bank Access and Media Habits: Advisory for a Future Strategy WORLD BANK 4 Access and Media Habits 4.5 World Bank Access to Information Policy: Stakeholders and Clients are in the dark Question: Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions? (Question 31 from Questionnaire) Stakeholders and clients are unequally unaware of the Bank's Access to Information Policy. Substantial majorities of the stakeholders (81%) and Clients (66%) expressed a lack of knowledge about the Bank's policy. Stakeholders No Clients G No, 80% response, 2% Yes, 18% Sample size: Stakeholders (n= 523); Client (n=188) No, 66% No response, Yes, 33% Source: Gallup Pakistan - World Bank CSS 2013 Page 80#82GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 4: World Bank Access and Media Habits: Advisory for a Future Strategy WORLD BANK 4 Access and Media Habits 4.5 World Bank Access to Information Policy: Absence of engagement for Stakeholders and Clients Both stakeholders and clients asserted a serious lack of engagement with the World Bank over the last year. 85% of the stakeholders and 72% of the clients have had made no informational requests from the Bank on its activities in the past year. Q 32: Have you requested information from the World Bank on its activities in the past year? Yes No Don't Know / No response Percent of Respondents (%) Stakeholders Client 9% 19% 85% 72% 6% 9% Clients Stakeholders No response, Yes, 9% 6% No, 85% G Sample size: Stakeholders (n= 523); Client (n=188) No response, 9% Yes, 19% No, 71% Source: Gallup Pakistan - World Bank CSS 2013 Page 81#83GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 4: World Bank Access and Media Habits: Advisory for a Future Strategy 4 Access and Media Habits WORLD BANK 4.5 World Bank Access to Information Policy: Satisfied Stakeholders and Clients For the minority of the stakeholders and clients, who did access and retrieve information from the Bank, the experience was satisfactory. Outright majorities of stakeholders (80%) and clients (94%) were able to obtain the information they sought. Q 33: Were you able to obtain this information? Yes No Stakeholders No, 20% Percent of Respondents (%) Stakeholders Client 80% 94% 20% 6% Clients No, 6% Yes, 80% G Yes, 94% Sample size: Stakeholders (n= 46); Client (n= 36) Source: Gallup Pakistan - World Bank CSS 2013 Page 82#84GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy G World Bank Country Survey 2013 Section 4: World Bank Access and Media Habits: Advisory for a Future Strategy Section 4: Access and Media Habits 4.6 Credibility of The World Bank WORLD BANK Page 83#85GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 4: World Bank Access and Media Habits: Advisory for a Future Strategy WORLD BANK 4 Access and Media Habits 4.6 Credibility of World Bank: Direct Information from the Bank preferred Direct informational flow and engagement from the World Bank is preferred by the stakeholders and clients. Significant majority of stakeholders and clients prefer getting information directly from the World Bank. 64% of the stakeholders and 67% of the clients shared this preference. Q 29: What would you prefer: to receive information from the government agencies implementing Bank supported projects, or from the World Bank office? Government Agencies implementing Bank Supported Projects World Bank Office No response Stakeholders No response, 3% Percent of Respondents (%) Stakeholders Client 34% 28% 64% 70% 3% 2% Clients No response, 2% G World Bank Office, 63% Government Agencies implementin g Bank Supported Projects, 34% Sample size: Stakeholders (n= 523); Client (n=188) World Bank Office, 70% Government Agencies implementing Bank Supported Projects, 28% Source: Gallup Pakistan - World Bank CSS 2013 Page 84#86GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy G World Bank Country Survey 2013 Section 4: World Bank Access and Media Habits: Advisory for a Future Strategy Section 4: Access and Media Habits 4.7 Exposure to World Bank WORLD BANK Page 85#87GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy: World Bank Country Survey 2013 Section 4: World Bank Access and Media Habits: Advisory for a Future Strategy WORLD BANK 4 Access and Media Habits 4.7 Exposure to The World Bank: Multi-channel exposure for stakeholders and clients Stakeholders and clients get exposed to the World Bank and its activities through multiple and different channels. A substantial 71% of the stakeholders, and a significant 35% of the clients reported "Observer" as their main source of exposure to the Bank in Pakistan. Predictably, clients had substantial exposure through multiple channels, most notably through the Use of World Bank reports/data (42%) and Collaboration as part of professional work (45%). Q 25: Which of the following describes most of your exposure to the World Bank in Pakistan? Observer (i.e., follow in media, discuss in formal conversations, etc.) Use World Bank reports/data Engage in World Bank related/sponsored events/activities Collaborate as part of my professional duties Percent of Respondents (%) Stakeholders Client 71% 35% 38% 42% 15% 36% 18% 45% 31% 30% 4% 1% Sample size: Stakeholders (n= 523); Client (n= 188) Source: Gallup Pakistan - World Bank CSS 2013 Page 86 Use world bank website for information, data, research, etc. No response#88GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy G World Bank Country Survey 2013 Section 5: Detailed views about World Bank from Client Side Section 5 Detailed views about World Bank form Client side: Views from N= 188 World Bank Clients ONLY WORLD BANK Page 87#89GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 5: Overall Attitude WORLD BANK G Section 5 Detailed views about World Bank form Client Side: 5.1: Opinion about World Bank's work in Pakistan 5.2: World Bank as an effective development Partner 5.3: Effectiveness of World Bank's Work in Pakistan 5.4: Views about Staff Procurement 5.5: Views about World Bank Policy Instruments 5.6: Views about World Bank Programs Page 88#90G GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Country Survey 2013 Section 5: Detailed views about world bank form client side Section 5: Detailed views about world bank form client side 5.1 Opinion about World Bank's Work in Pakistan Page 89 D WORLD BANK#91GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 5: Detailed views about world bank form client side WORLD BANK 5.1 Opinion about World bank's work in Pakistan: Positive Assessment of the Bank's operations in Pakistan by the clients Question: To what extent do you agree with the following statements about the World Bank's work in Pakistan, on a ten point scale? (Question 55 from Questionnaire) Clients hold positive perceptions about the nature of the Bank's operations in Pakistan, as well as their own experiential interactions with the Bank. A 55% majority of the clients believes that the Bank treats its clients and stakeholders with respect, while 55% of the clients believe that the Bank works efficiently by selecting and applying its strategic and comparative advantage. 100% 6% 90% 19% 80% 70% Agree Neutral 9% 18% 60% 29% 50% 35% 40% 30% 20% 10% 0% ■Disagree □ DK/NR 9% 13% 11% 16% 24% 18% 47% The World Bank's work is aligned with what I consider the development priorities for this country 38% The World Bank supports programs and strategies that are realistic for Pakistan 55% The World Bank treats clients and stakeholders in Pakistan with respect 55% WB only supports programs where it has the expertise or comparative advantage. The World Bank exercises 'selectivity' to maximize impact of its limited resources. Do you agree with this approach? G Sample size: Clients (n= 188) Source: Gallup Pakistan - World Bank CSS 2013 Page 90#92G GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 5: Detailed views about world bank form client side Section 5: Detailed views about world bank form client side 5.2 World Bank as an effective development partner Page 91 D WORLD BANK#93GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 5: Detailed views about world bank form client side 5.2 World bank as an effective development partner: An effective and influential organization WORLD BANK Question: To what extent is the World Bank an effective development partner in Pakistan, in terms of each of the following? (Question 56 from Questionnaire) Clients rate the Bank highly on its organizational practices and its influence within the development sector. Respondents saw the Bank's collaboration with the government (68%) and other agencies (49%) as significant. As engaged partners, the clients rated the Bank's Responsiveness (48%), Following through on commitments (50%), Openness ((49%), and Straightforwardness (49%) as significant. Significant Neutral ■Insignificant ODK/NR 100% 9% 9% 10% 11% 12% 11% 12% 13% 12% 12% 90% 13% 8% 80% 12% 70% 60% 50% 40% 31% 20% 22% 25% 30% 43% 20% 10% 35% 32% 13% 13% 15% 15% 15% 26% 26% 29% 30% 10% 11% 28% 27% 48% 24% 31% 37% 49% 45% 49% 43% 68% 49% 50% 0% Responsiveness Flexibility (in terms of the World Bank's products and services) Flexibility (in terms of changing country circumstances) Being inclusive Openness (sharing data and other information) Staff accessibility Straightforwardness and Collaboration with groups Collaboration with the honesty outside of the Government (e.g., NGOs, civil society, Government Collaboration with other donors Follow through on commitments G Sample size: Stakeholders (n= 31); Client (n= 31) academia, private sector) Source: Gallup Pakistan - World Bank CSS 2013 Page 92#94G GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 5: Detailed views about world bank form client side Section 5: Detailed views about world bank form client side 5.3 Effective of World's Bank work in Pakistan Page 93 D WORLD BANK#95GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 5: Detailed views about world bank form client side WORLD BANK 5.3 Effectiveness of World Bank's work in Pakistan: Governance and Social Development seen as crucial sectors Question: How effective do you believe the world bank in terms of the work it does in the following areas of development in Pakistan, on a ten point scale? (Question 57 from Questionnaire) Clients identified two major sectors where the Bank is playing a significant role: Governance and Social Development. Financial sector (stability and access to financial services) (35%), Economic Growth (32%), Public sector reforms (30%), and Public Financial Management (30%) were identified as areas of effectiveness and strength for the Bank. Gender (37%), Poverty reduction (39%) and Agricultural Development (33%) received one-third support in the Social Development sector. 100% 90% 21% 22% 80% 25% 70% 60% 12% Effective Neutral ■Not effective 16% 20% 22% 23% 23% 24% 24% 24% 25% 27% 28% 28% Don't know/ No Response 50% 31% 22% 40% 26% 30% 29% 20% 10% 0% 39% 26% Health 31% 22% 27% 26% 31% 30% 27% 24% 24% 23% 30% 27% 19% 26% 22% 27% 29% 25% 22% 21% 23% 26% 26% 28% 29% 29% 31% 15% 21% 20% 21% 27% 30% 24% 29% 29% 13% 30% 39% 31% 14% 23% 30% 23% 20% 30% 19% 20% 29% 35% 32% T Law and Justice (e.g.... Social Protection (e.g.,... Poverty reduction Disaster management Youth Development Food Security Regulatory framework Financial sector... G Sample size: Stakeholders (n= 31); Client (n= 31) 26% 22% 21% 24% 26% 24% 27% 29% 29% 32% 27% 24% 19% 18% 21% 19% 20% 21% 21% 27% 23% 30% 28% 29% 290 18% 22% 18% 21% 20% 33% 37% 31% 24% 27% Regional Cooperation Global Cooperation Gender Equality of... Climate change (e.g.,... Natural resource... Environmental... Economic growth 27% 22% Transport (e.g., roads,... Communication... Energy Urban development... Trade and exports Page 94#96G GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Country Survey 2013 Section 5: Detailed views about world bank form client side Section 5: Detailed views about world bank form client side 5.4 Views about Staff and Procurement Page 95 D WORLD BANK#97G GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Country Survey 2013 Section 5: Detailed views about world bank form client side Section 5.4: Views about Staff and Procurement 5.4.1 Well preparedness of World Bank Staff Page 96 D WORLD BANK#98GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 5: Detailed views about world bank form client side WORLD BANK 5.4.1 Well preparedness of World Bank Staff: World Bank staff is highly-rated Question: To what extent do you believe the World Bank's staff is well prepared (e.g., skills and knowledge) to help Pakistan solve its most complicated development challenges, on a ten point scale? (Question 47 from Questionnaire) Clients consider the World Bank's staff to be well-prepared to assist Pakistan in overcoming its development-related challenges. A substantial 57% of the clients rated the Bank's staff as "significant", when asked to assess their preparedness to successfully tackle Pakistan's development issues. G Sample size: Clients (n= 188) DK?NR, 11% Insignificant, 7% Significant, 57% Neutral, 24% Source: Gallup Pakistan - World Bank CSS 2013 Page 97#99G GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Country Survey 2013 Section 5: Detailed views about world bank form client side Section 5.4: Views about Staff and Procurement 5.4.2 Procurement Policies Page 98 D WORLD BANK#100GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 5: Detailed views about world bank form client side 5.4.2 Procurement Policies: Clients are partially acquainted WORLD BANK When asked to report their level of familiarity with the World Bank's procurement policies, the majority of the clients - 39% - maintained that they were familiar with the policies. Q 48: How familiar are you with Percent of Respondents (%) World Bank's procurement policies? Not familiar Clients 25% Neutral (Neither non familiar nor familiar) 21% Not familiar, 25% Familiar Don't Know/No Response Total G Sample size: Clients (n= 188) 39% 14% 100% DK/NR, 14% Neutral, 21% Familiar, 39% Source: Gallup Pakistan - World Bank CSS 2013 Page 99#101GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy. World Bank Country Survey 2013 Section 5: Detailed views about world bank form client side 5.4.2 Procurement Policies: Procurement Policies Receive Client Support WORLD BANK Clients are satisfied with the Bank's procurement policies. Of the clients who were acquainted with the Bank's procurement policies, the majority - 59% - rated these policies as effective when compared with alternative procurement methods. Percent of Respondents (%) Q 49: How effective are the World Bank's procurement policies relative to alternative procurement methods? Clients Don't Know / No Not response, effective, 7% 5% Not effective 5% Neutral (Neither non effective nor effective) 29% Neutral, 29% Effective, 59% Effective Don't know/No Response Total G Sample size: Clients (n= 114) 59% 7% 100% Source: Gallup Pakistan - World Bank CSS 2013 Page 100#102GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy. World Bank Country Survey 2013 Section 5: Detailed views about world bank form client side 5.4.2 Procurement Policies: Lack of consensus on improving the effectiveness of procurement policies WORLD BANK Client opinions failed to crystallize around a specific measure for improving the effectiveness of the Bank's procurement policies. While nearly one-third of the clients (30%) suggested making e-procurement a standard practice, the majority (40%) abstained from recommending a measure. Q 50: To improve the effectiveness of World Bank's procurement support which of the following actions would you recommend? Use national procurement procedures rather World Bank's procurement procedures Eliminate prior reviews Engage more in contract management Percent of Respondents (%) Client 22% 8% 24% Carry out road shows before tendering 13% Make e procurement a standard practice for World Bank's operation in Pakistan 30% Assign additional staff per project 14% Don't know/No Response Total G Sample size: Clients (n= 114) 40% 100% Source: Gallup Pakistan - World Bank CSS 2013 Page 101#103G GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Country Survey 2013 Section 5: Detailed views about world bank form client side Section 5: Detailed views about world bank form client side 5.5 Views about World Bank Policy Instruments Page 102 D WORLD BANK#104GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Resea&C World Bank Country Survey 2013 Section 5: Detailed views about world bank form client side WORLD BANK 5.5 Views about World Bank Policy Instruments: Financial Resources rated as highly valuable Question: When thinking about the World Bank's role, what are the greatest strengths? Which activity do you believe is of greatest VALUE and which activity is of second greatest value in Pakistan? (Question 51 from Questionnaire) Clients overwhelmingly identified Financial Resources as the World Bank's Greatest Strength, and highly valuable for Pakistan. The majority of clients (45%) identified Financial resources as having the greatest value,. Technical assistance (20%) received the highest support as the activity with the second greatest value in Pakistan. Greatest Value Clients Second Greatest Value Clients Financial resources 45% Financial resources 7% Technical assistance Technical assistance 11% 20% Data Data 4% 3% Training/capacity building 11% Training/capacity building 4% Studies/analyses 4% Studies/analyses 4% Regional integration 2% Regional integration 2% Introducing innovations through projects Introducing innovations through projects or 3% 6% or analytical work analytical work Bringing discipline and effective Bringing discipline and effective supervision including (adherence to supervision including (adherence to 13% 6% financial management and procurement financial management and procurement procedures procedures Mobilization of global knowledge Mobilization of global knowledge (including (including south-south knowledge 6% south-south knowledge sharing) 2% sharing) Don't know/No Response 11% Don't Know/No Response 4% Total Total G 100% 100% Sample size: Clients (n= 188) Source: Gallup Pakistan - World Bank CSS 2013 Page 103#105G GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Country Survey 2013 Section 5: Detailed views about world bank form client side Section 5: Detailed views about the World Bank form client side 5.6 Views about World Bank Programs Page 104 D WORLD BANK#106G GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Country Survey 2013 Section 5: Detailed views about world bank form client side Section 5.6: Views about World Bank Programs 5.6.1 Reducing Poverty Page 105 D WORLD BANK#107GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 5: Detailed views about world bank form client side 5.6.1 Reducing Poverty: Fragmented Opinions WORLD BANK Question: Which World Bank Instruments do you believe are the MOST effective and LEAST effective in reducing poverty in Pakistan? (Question 53 from Questionnaire) Clients held fragmented and even polarized opinions when it came to assessing the most and least effective instruments in battling poverty. The majority of the clients - 51% - abstained from identifying the most effective instrument, although "Investment Project Financing" (37%) received significant support as the most effective instrument. "Capacity Development" received 27% support as the most effective, and 26% support as the least effective instrument. 47% 50% 45% 40% 37% 35% 29% 30% 27% 26% 25% 20% 21% 14% 15% 12% 21% 18% 15% 12% 9% 16% 11% 14% 7% 10% 4% 5% 0% Investment project financing Capacity development Policy based lending Knowledge / Budget support to products/services the Government Technical assistance Results-based lending Multi-donor Trust Fund (MDTF) Don't know No response G Sample size: Clients (n= 188) Source: Gallup Pakistan - World Bank CSS 2013 Page 106#108G GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Country Survey 2013 Section 5: Detailed Views about World Bank from Client side D WORLD BANK Section 5: Views about World Bank Policy Institutes 5.6 VIEWS ABOUT WORLD BANK PROGRAMS 5.6.2 Environment and Social Sustainability Page 107#109GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 5: Detailed Views about World Bank from Client side 5.6 Views about World Bank Programs WORLD BANK 5.6.2 Environment and Social Sustainability: Safeguard Policies are mostly effective When asked to assess whether the Bank's 'safeguard policies' help achieve environmental and social sustainability, more than one-third of the clients - 39% - rated these policies as "significant" in achieving the stated objectives. Percent of Respondents (%) Q 58: To what extent does the World Bank's 'safeguard policies' help achieving environment and social sustainability, on a ten point scale? Insignificant Neutral (Neither insignificant nor significant) Client Don't Know/NR 19% , 16% Insignifica nt, 16% 27% Significan t, 39% Significant Don't know / No Response G Sample size: Clients (n= 188) 39% 19% Neutral, 27% Source: Gallup Pakistan - World Bank CSS 2013 Page 108#110GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 5: Detailed Views about World Bank from Client side 5.6 Views about World Bank Programs WORLD BANK 5.6.2 Environment and Social Sustainability: Safeguard Policies deliver sustainable development Clients view the World Bank's safeguard policies favorably. When asked to assess whether these policies assist in delivering sustainable development, a slight majority of the clients saw them as “significant” in attaining this objective. - 35% - Percent of Respondents (%) Q 59: To what extent does the World Bank's implementation of its safeguard policies in Pakistan, help make development more sustainable, on a ten point scale? Clients DK/NR 18% Significa Insignificant nt, 35% 18% Neutral (Neither insignificant nor significant) Insignifi cant, 18% 29% Significant Neutral, 29% 35% Don't know / No Response 18% G Sample size: Clients (n= 188) Source: Gallup Pakistan - World Bank CSS 2013 Page 109#111G GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Country Survey 2013 Section 5: Detailed Views about World Bank from Client side D WORLD BANK Section 5: Views about World Bank Policy Institutes 5.6 VIEWS ABOUT WORLD BANK PROGRAMS 5.6.3 World Bank Knowledge and Research Page 110#112GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 5: Detailed Views about World Bank from Client side 5.6 Views about World Bank Programs WORLD BANK 5.6.3 World Bank Knowledge and Research: Valuable sources of technical input Question: To what extent do you believe that the World Bank's knowledge and research in Pakistan? (Question 61 from Questionnaire) Clients view the World Bank's knowledge and research as valuable sources of technical input and advice. 52% of the clients see these resources as providing relevant information on global good practices, while 44% of the clients consider this knowledge and research as providing feasible recommendations. Don't Know/ No response Insignificant Neutral Significant 100% 9% 90% 80% 19% 10% 21% 9% 12% 8% 26% 70% 27% 60% 26% 36% 29% 50% 40% 30% 52% 44% 20% 37% 38% 10% 0% Are timely Provide feasible recommendations A source of relevant information on global good practices Are adaptable to Pakistan's specific development challenges and country circumstances G Sample size: Clients (n= 188) Source: Gallup Pakistan - World Bank CSS 2013 Page 111#113GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 5: Detailed Views about World Bank from Client side 5.6 Views about World Bank Programs WORLD BANK 5.6.3 World Bank Knowledge and Research: Source of significant contribution to national development Clients view the World Bank's knowledge and research as valuable for Pakistan's overall development. A 48% majority of the respondents rated these resources as "significant" contributors to Pakistan's development agenda. Percent of Respondents (%) Q 62: Overall, how significant a contribution do believe the World Bank's knowledge you and research make to development results in Pakistan, on a ten point scale? Client DK/NR 7% Insignifica nt, 13% Insignificant 13% Neutral (Neither insignificant nor significant) 31% Significant 48% Significant Neutral, 31% 48% Don't know/No Response G Sample size: Clients (n= 188) 7% Source: Gallup Pakistan - World Bank CSS 2013 Page 112#114GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 5: Detailed Views about World Bank from Client side 5.6 Views about World Bank Programs 5.6.3 World Bank Knowledge and Research: Technically Superior Resource WORLD BANK Clients give high ratings to the technical quality of the knowledge and research produced by the World Bank. A substantial 69% majority of the respondents rated these resources as having “High Technical Quality”. Percent of Respondents (%) Q 63: Overall, how would you rate the technical quality of the World Bank's knowledge/research, on a ten point scale? Client Low technical quality, 7% DK/NR 6% Low technical quality Neutral (Neither Low quality nor high quality) High technical quality Don't know/No Response G Sample size: Clients (n= 188) 7% Neutral, 18% 18% 69% 6% High technical quality, 69% Source: Gallup Pakistan - World Bank CSS 2013 Page 113#115G GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Country Survey 2013 Section 5: Detailed Views about World Bank from Client side D WORLD BANK Section 5: Views about World Bank Policy Institutes 5.6 VIEWS ABOUT WORLD BANK PROGRAMS 5.6.4 Financial Services Page 114#116GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 5: Detailed Views about World Bank from Client side 5.6 Views about World Bank Programs 5.6.4 Financial Services: Meet Knowledge and Aid Needs D WORLD BANK Question: To what extent do you agree with the following statements about the World Bank in Pakistan, on a ten point scale? (Question 60 from Questionnaire) For most clients, the World Bank's assistance meets Pakistan's technical and financial needs. 37% of the clients believe that the Bank's financial instruments meet Pakistan's financial needs. An even higher 40% believe that the Bank meets Pakistan need for knowledge services through its technical assistance and research publications. 100% Don't Know/ No response ■Disagree 9% 13% 90% 18% 80% 20% 70% 60% 32% 30% 50% 40% 30% 20% 40% 37% 10% 0% The World Bank's financial instruments (i.e. Investment project financing, Development policy Loan, Trust Funds, Program 4 results, etc.) meet the needs of Pakistan The World Bank meets Pakistan's needs for knowledge services (e.g., research, analysis, data, technical assistance) G Sample size: Clients (n= 188) Neutral Agree 16% 27% 36% 21% The World Bank meets Pakistan's needs for transport sector (e.g., national highways, rural roads, railways, urban transport, etc.) Source: Gallup Pakistan - World Bank CSS 2013 Page 115#117G GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Country Survey 2013 Section 5: Detailed Views about World Bank from Client side D WORLD BANK Section 5: Views about World Bank Policy Institutes 5.6 VIEWS ABOUT WORLD BANK PROGRAMS 5.6.5 Mobilizing Outside Support Page 116#118GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 5: Detailed Views about World Bank from Client side 5.6 Views about World Bank Programs 5.6.5 Mobilizing Outside Support: Partial Acknowledgement of the Bank's Convening Power WORLD BANK Clients were uncertain when quizzed about their views on the World Bank's ability to mobilize and procure external assistance for Pakistan. About one-third (37%) of the respondents rated the Bank's convening power as effective, while the remaining clients remained uncertain or unconvinced. Percent of Respondents (%) Q 65: Overall, how effective is the World Bank at using its convening power to mobilize outside or additional support and resources for development in Pakistan? Client Not effective Neutral (Neither non effective nor effective) Effective No response/No Response Sample size: Clients (n= 188) 21% DK/NR, 18% Effective, 37% 24% Not effective, 21% 37% 18% Neutral, 24% Source: Gallup Pakistan - World Bank CSS 2013 Page 117#119G GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Country Survey 2013 Section 5: Detailed Views about World Bank from Client side D WORLD BANK Section 5: Views about World Bank Policy Institutes 5.6 VIEWS ABOUT WORLD BANK PROGRAMS 5.6.6 Non-Bank Expertise Page 118#120GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Country Survey 2013 Section 5: Detailed Views about World Bank from Client side 5.6 Views about World Bank Programs 5.6.6 Non-Bank Expertise: Uncertain Clients WORLD BANK Clients were uncertain about the Bank's ability to facilitate linkages to non-Bank resources. 31% of the clients remain chose to remain non-committed, while 17% of the clients considered this ability ineffective (17%), or abstained from responding (29%). Percent of Respondents (%) Q 64: Overall, how effective is the World Bank at providing linkage to non-Bank expertise (i.e.., South-South knowledge sharing, etc)? Not effective Client 17% Don't know/ No Response ,29% Effective, 23% Neutral (Neither non effective nor effective) 31% Not effective, 17% Neutral, 31% Effective 23% Don't know/No Response G Sample size: Clients (n= 188) 29% Source: Gallup Pakistan - World Bank CSS 2013 Page 119#121G GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Country Survey 2013 Section 5: Detailed Views about World Bank from Client side D WORLD BANK Section 5: Views about World Bank Policy Institutes 5.6 VIEWS ABOUT WORLD BANK PROGRAMS 5.6.7 Seeking Global Development Agenda Page 120#122GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 5: Detailed Views about World Bank from Client side 5.6 Views about World Bank Programs 5.6.7 Seeking Global Development agenda: Clients Demand Robust Bank Involvement WORLD BANK Clients were unanimous in their views on the extent to which the Bank should seek to influence the global development agenda. A substantial 67% of the clients concurred that the Bank should play an active role in shaping and influencing the global development agenda. Percent of Respondents (%) Q 54: To what extent do you believe the World Bank should seek to influence the global development agenda as related to "global public goods" (e.g., climate change, Insignific ant, 5% DK/NR, 10% Client communicable diseases, international financial systems, trade, food security etc.), on a ten points scale? Insignificant Neutral, 18% 5% Neutral (Neither insignificant nor significant) 18% Significant Don't know/ No response G Sample size: Clients (n= 188) 67% 10% Significan t, 67% Source: Gallup Pakistan - World Bank CSS 2013 Page 121#123G GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Country Survey 2013 Section 5: Detailed Views about World Bank from Client side D WORLD BANK Section 5: Views about World Bank Policy Institutes 5.6 VIEWS ABOUT WORLD BANK PROGRAMS 5.6.8 World Bank value for money Page 122#124GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Country Survey 2013 Section 5: Detailed Views about World Bank from Client side 5.6 Views about World Bank Programs 5.6.8 World Bank's value for money: Uncertain Clients WORLD BANK Clients did not provide a definitive assessment of whether Pakistan received value for its money in accessing the World Bank's services and resources. Nearly one- third (31%) asserted that the country had received significant returns, while a significant proportion (22%) abstained from responding, or remained noncommittal (28%). Percent of Respondents (%) Q 66: To what extent do you believe that Pakistan received value for money from the World Bank's products/services that were paid for on a fee for service basis? Insignificant Client DK/NR, 22% Significan 19% t, 31% Neutral (Neither non-significant nor significant) 28% Insignific ant, 19% Significant 31% Don't know/ No response G Sample size: Clients (n= 188) 22% Neutral, 28% Source: Gallup Pakistan - World Bank CSS 2013 Page 123#125G GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy Section 6 World Bank Country Survey 2013 Section 6: Miscellaneous MISCELLANEOUS: Page 124 D WORLD BANK#126GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy Section 5 G World Bank Country Survey 2013 Section 6: Miscellaneous Miscellaneous: WORLD BANK 6.1: Overall Direction of Country 6.2: Direction of the Country in Tacking Development issues Page 125#127G GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Country Survey 2013 Section 6: Miscellaneous Section 6: Miscellaneous 6.1 Overall Direction of Country Page 126 D WORLD BANK#128GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 6: Miscellaneous WORLD BANK 6.1 Overall Direction of Country: Divided Stakeholders and Uncertain Clients Question: In general would you say that Pakistan is headed in......? (Question 1 from Questionnaire) Stakeholders and clients were largely divided in their opinions on whether the country is headed in the right direction. While the majority of the stakeholders (46%) think the country is headed in the wrong direction, a sizable proportion (38%) disagrees. Similarly, while 39% of the clients are optimistic about the country's future, a sizable chunk - 36% - thinks that Pakistan is headed in the wrong direction. Stakeholders Don't Know / No response, Clients Don't Know / No response, G Not sure, 14% The wrong direction, 46% 2% The right direction, 38% Sample size: Stakeholders (n= 523); Client (n= 188) Not sure, 21% 4% The wrong direction, 36% Source: Gallup Pakistan - World Bank CSS 2013 The right direction, 39% Page 127#129GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy World Bank Country Survey 2013 Section 6: Miscellaneous Section 6: Miscellaneous G 6.2 Direction of the country in tacking development issues Page 128 D WORLD BANK#130GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research Consultancy World Bank Country Survey 2013 Section 6: Miscellaneous 6.2 Direction of the country in tacking development issues: Divided Responses WORLD BANK Question: Given the development issues facing Pakistan and the current level of effort to address them (by government and non-government, donors), would you say that Pakistan is headed in......? (Question 2 from Questionnaire) Stakeholders and clients were divided in the assessment of where the country is headed given its development-related challenges. 45% of the stakeholders think the country is headed in the wrong direction, but 36% disagree and think the country is headed in the right direction. Similarly, while 42% of the clients think the country is headed in the right direction, 33% disagree with this assessment. Stakeholders Don't Know / No response, 2% Clients Don't Know / No response, 5% Not sure, 16% The wrong direction, 45% The right direction, 36% Not sure, 20% The wrong direction, 33% The right direction, 42% G Sample size: Stakeholders (n= 523); Client (n=188) Source: Gallup Pakistan - World Bank CSS 2013 Page 129#131G GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy GALLUP PAKISTAN Affiliated with Gallup International World Leaders in Marketing Research & Consultancy Any more details please contact Bilal Gilani Executive Director Gallup Pakistan Phone: 2655630 Email: [email protected] D WORLD BANK